Enlightened Conflict

believing in something is powerful enough

July 7th, 2017

 

ideas dream make fly people think believe imagine educate

 

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“We are tossed about by external causes in many ways, and like waves driven by contrary winds, we waver and are unconscious of the issue and our fate.’

 

We think we are most ourselves when we are most passionate, whereas it is then we are most passive, caught in some ancestral torrent of impulse or feeling, and swept on to a precipitate reaction which meets only part of the situation because without thought only part of a situation can be perceived.”

 

Will Durant

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“Trust yourself. Create the kind of self that you will be happy to live with all your life.

Make the most of yourself by fanning the tiny, inner sparks of possibility into flames of achievement.”

 

—-

Golda Meir

 

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So.

 

good bad idea battle for path businessIt would be an understatement to say that the number of ways a leader can lead are so numerous it would most likely take a book to explain them all <and people have certainly tried>. Trying to simplistically suggest “this is the way to lead” is … well … simplistic tripe.

 

It would be an understatement to say that the number of ways a leader can articulate an idea for people to rally around and follow are so numerous it would most likely take a book to explain them all <and people have certainly tried>. Trying to simplistically suggest “this is the way to share ideas in a meaningful way” is … well … simplistic tripe.

 

That said.

 

Today I will talk about leaders and ideas and articulating ideas … let’s call it “the business idea” leadership challenge.

 

For those of us who have had the fortune, or misfortune, of walking the halls of management in business we have all crossed paths with all the scary tactics and rhetoric associated with leaders who cannot articulate an idea if they actually tried <and most do try>.

 

These are the leaders who do not really have the ability to articulate an idea well enough for the idea to gain traction and be implemented.

 

it exists truth example life ideas business

……………….. the idea ………………….

I sometimes believe what makes a good leader is the ability to articulate an idea so that <a> people can grasp it, <b> people can envision it as “something” tangible enough to want to hold it and <c> people can attach some emotional connection to it <ranging from ‘I believe’ to ‘passion’>. But many leaders just struggle with idea articulation and use a variety of tricks to present an idea in a way that encourages people to … well … believe in the idea.

 

To be clear.

This is more a discussion of the psychology of managing employees … let’s call it “believing management” more so than motivating employees.

 

This is more about unlocking employees – unlocking potential. I mention potential because that is what ideas do … they are like a powerful chip inserted into people which energizes, focuses and drives individuals <and inevitably the organization itself>.

 

And because of all of what I just said there are a variety of ways to create some energy behind ‘believing’ in an idea.

 

Us versus them.

War analogies wherein those who don’t believe in our idea are ‘enemies.’

The narrative behind the idea always seems to have a “good versus evil” aspect.

 

 

Two thoughts on that.

 

  1. Selective tactical ‘good versus evil’ leadership is appropriate. Sometimes you need to give an organization some “oomph” <a technical organizational behavior term> and this is an easy way to create some energy around the idea.

 

 

  1. Being reliant on “us versus them” narrative is lazy leadership. Yes. Counterpoints always provide some contrast which permits some clarity, however, an idea should be able to stand on a blank page in a blinding spotlight and create enough ‘belief’ in that idea that people will want to fill the blank white space simply because they want to … they choose to … not because they ‘have to.’

 

 

people crowd ideas together friends waitbutwhyBad leaders misunderstand leading with an idea.

 

They always feel like they have to have an enemy which the idea has to slay. Or they feel like they have to divide so that their idea looks bigger.

They have it wrong. And dangerously wrong.

 

Good ideas power up on their own. Good ideas have a size to stand up to … well … any size idea out there.

 

Good ideas encourage people to go out and evangelize not destroy or kill or attack. The belief in the idea, in and of itself, is enough to make people go out … sometimes attack bad ideas, more often defend the idea and all the time presents the idea as some desirable thing that anyone in their right mind should want.

 

I have always believed that if you have a good idea, and you have people who believe in that good idea, you shouldn’t worry about competition or naysayers & doubters but rather focus all your energy on … well … showcasing the energy of the idea.

 

Now.

To be sure.

 

If you talk with enough people who have managed groups & companies and you will notice that at some point someone will bring up “I have to be a psychologist.”

 

To be clear.

 

Do business managers have to be psychologists to be effective? No. not really.

But playing the psychologist role on occasion certainly doesn’t hurt.

 

I am chuckling. I am fairly sure what I am discussing has some high falutin’ organizational behavior ‘management principles’ published and formal white papers with long esoteric discussions on employee personality types and some personality testing voodoo and lots of ‘how to energize organizations’ crap.

 

Anyway.

 

Most good managers clearly understand that different people are motivated by different things and that different things can inhibit the potential of each employee.

 

Suffice it to say, in my mind, once you move past trying to motivate a specific individual one-on-one it really all comes down to one basic management principle: the idea.

intangibe idea yet to be future business

 

 

Simplistically every leader’s objective is always to free your employee to be their best and do their best. But sometimes this means stripping something away … and sometimes this means adding something … and it always means giving them something to believe in <not just do or ‘fight’>.

 

More often than not while you are leading your organization you invest gobs of energy focused on the pragmatic ‘here is what you need to do’ underpinnings crap which keeps everybody focused on the shit that keeps the doors open in the business every day.

 

But, at some point, you have to energize the attitude.

And that is where “idea” comes in. This isn’t really a vision … this is the idea of who and what the company is and the ‘belief’ which is kind of the unseen glue which makes “one, out of many.”

 

This idea is a heuristic management tool because while leading people certainly can contain some aspects of ‘enthusiasm management’ one of the most basic leader self-survival techniques you learn <or you will die> is how to manage without too much investment of self. Therefore I have always viewed “the idea” strategy think anger angry business ideas filteras the compass AND engine for the true potential of the organization.

 

Yeah.

 

As a manager you always hunker down on the pragmatic aspects of what needs to be done first.

 

Always.

 

It is kind of your heuristic trick to assess any attitudinal challenges to getting the frickin’ pragmatic aspect done.

 

But you always keep an eye, and an ear, open during the pragmatic ‘whether the shit will actually get done … and done as well as it can be done’ for the employee’s, and organization’s, idea ‘belief factor.’

 

And while Belief can come in all shapes & sizes & behaviors one thing remains constant … make the idea tangible and anyone can see it <rather than have it be some nebulous thing they have to define in their own heads>.

 

And it can get even tricky.

 

Tricky because the same employee who was bursting with blind belief one day will be the same employee sitting in front of you the next day discussing a completely different project or task … semi-frozen in ‘belief doubt’ or ‘belief confusion.’

 

Look.

 

The fundamentals of effective management are pretty much the same everywhere.

 

But, ‘idea belief management’ can, unfortunately, sometimes take a fine subtle touch … and most of us everyday leader schmucks aren’t always subtle.

Therefore, we tend to lean on “us versus them” and “we are at war” to create some sense of “we must defend this idea” rather than instilling the idea, of the idea itself, as thoughtful rabbit idea quick slowhaving value even in times of ‘non-war.’

 

Ok.

 

I imagine I wrote this not to offer any “how to” guide to anyone. I wrote it because I just saw someone aggressively and darkly outline a world in which the business idea was under attack and attempted to drive belief in the idea through ‘threat’ rather than ‘inner belief.’

 

And as I watched I thought “this person has no idea how to articulate an idea in a way that the idea itself exudes energy in and of itself.”

 

As I watched I thought “this person doesn’t understand that ideas don’t need enemies to be meaningful and powerful … believing in something is power in and of itself.”

 

Look.

 

I have different expectations for different levels of leaders and I certainly understand that when presenting or communicating things you gotta deal with what is in front of you and get shit done and get the best out of your employees. And sometimes you do whatever it takes in the context of the situation.

 

But.

And this is a big but.

 

A business cannot always be at war in order to justify, and formalize, the idea it idea think explode expandbelieves in. The idea, in and of itself, should be good enough … and articulated well enough … to be powerful enough for people to just believe in it.

 

I am not suggesting this is easy … but that is what separates a good leader from a crappy leader …the ability to make the most of an idea by fanning the tiny, inner sparks of possibility into flames of achievement.”

 

I imagine my real point is we should all be wary of the leader who can only articulate an idea through an ‘us versus them narrative’ or a divisive tone.

Why?

 

Because they are either lazy or they don’t know their shit.

 

what firing someone says about you

May 10th, 2017

you sir are fired

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“We should place confidence in our employee. Confidence is the foundation of friendship.

If we give it, we will receive it. Any person in a managerial position, from supervisor to president, who feels that his employee is basically not as good as he is and who suspects his employee is always trying to put something over on him, lacks the necessary qualities for human leadership – to say nothing of human friendship.”

 

—–

Harry Humphreys

 

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“The conventional definition of management is getting work done through people, but real management is developing people through work.”

 

—-

Agha Abedi

 

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Well.

 

Leading and managing people is possibly one of the most rewarding things you fire bee strategy drive incan do in a business career.

 

Firing people is possibly one of the most unrewarding things you can do in a business career.

 

Unfortunately these two things are inextricably linked.

 

I could argue that once you assume responsibility for firing someone you learn more about yourself, and I imagine others learn about you, than almost any other responsibility you assume as a leader.

 

No one likes firing people. Well. no one who is any good at business leadership. I don’t care if you absolutely hate the person you are firing, if the person has actually committed a fireable offense and you are in the right to fire them, or even if you fire someone for good reason … suffice it to say … it never feels good to fire someone.

 

And because of that … a good business leader never delegates the tough termination. And they never send someone to terminate a direct report.

Generally speaking … you fire anyone who is a direct report, or you were directly responsive for hiring, face to face.

 

Yeah.

setbacks one of those days poohThis may not be, logistically, the easiest thing to do but it is part of the burden of responsibility. It is the mantle you wear and it is what you are obligated to offer the person being terminated – dignity & respect.

 

Anything less than that and you are shirking your responsibility.  Anything less than that is … well … chicken shit. And you are a chickenshit business leader if you do not do these things.

 

Sure.

 

What I just shared is a hard lesson but one business people learn in young management.

 

I will never forget the first person I ever fired. Paul.

An absolute great guy in absolutely the wrong position and possibly career. But that doesn’t mean it was easy to terminate him. While I was 99% sure it was the right thing to do <and my boss and her bosses agreed> there was an extraordinarily loud 1% in my head that kept me awake that night.

Inevitably he chose a different career and went on to become an SVP of sales.

And he was kind enough to drop me a couple of notes to tell me it all worked out for the best.

 

But I will never forget firing him. I can honestly say I never forget anyone I have fired <and that is a semi-long list after years of management>.

 

However.

I would like to think my leadership career is measured more by the people I did not fire.

 

Not firing, in a larger organization, can be harder than you think.

 

I think I spent more time explaining to the most senior people why I would not fire some of the people I managed than I did ever discussing almost anything else about employees with them.

 

Well. That is … it felt that way.

The crap that floats upwards into senior leadership about individual employees is amazing. The littlest mistakes and quirks seem to take on exponential size when it arrives at the most senior people — and they do not hesitate to share their disproportional views.

 

Regardless. All of those views cut into the ‘trust belief’ … are they respected within the organization, do they have the trust of the organization and can they be trusted with their responsibility.

totally worth it show for it life

And that is when you earn your stripes as a manager. You do not cave in to the ‘easy thing to do’ but rather stand up for your people and let the chips fall as they may. Oh. And you learn it is totally worth it to not take the easy way out.

 

Let me be clear.

No one is perfect. I was not a perfect employee nor was a perfect manager. And, yet, when judging employees there sometimes is the ‘perfect measure’ of which becomes the absurd standard.

 

Yes.

We should judge senior people more critically but we should judge them fairly.

 

Anyway.

 

I didn’t fire a lot of people. And I can think of at least 4 who made me incredibly proud that I didn’t … despite some pressure from others to do so.

 

All 4 of these have sent me notes at different points, not thanking me for not firing them but rather for simply giving them a chance, believing in them and seeing something in them that they knew <because all employees know when they are under ‘the human resources microscope’>  many others didn’t.

All 4 of them have been professionally successful and, more importantly, are solid good human beings. Neither of those are because I didn’t fire them but rather vindicate the non-firing decision.

 

All that said.

 

Firing someone, despite the pain of actually doing it, is often the easy way out and is certainly a way to avoid looking at your own flaws.

 

Flaws? I sometimes believe one of the hardest things you can learn in your career is that your best is not particularly special.

Learning the fact that your talent, in reality, is matched by a shitload of people.

Learning that your best is relatively easily matched by a shitload of people.

 

It is an unfortunate truth that:

 

  • Talent is talent.
  • Smarts are smarts.
  • And expertise is almost always relative.

 

reality-slapped-you-really-hardAt any given point in Life and your career you can look around you and if you are self aware you will note you are rarely the most talented, rarely the smartest one in the room and rarely the only expert.

 

Even on your best day you may not actually be the best.

I imagine that is a tough thing to get your head wrapped around.

But I also imagine if you do wrap your head around it evaluating employees and how you fire them is affected.

 

I always watch how someone terminates an employee.

You can learn a lot about people in that situation … and you can learn a shitload about how someone feels about dignity, respect and responsibility in how they terminate an employee.

 

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Postscript 1: under the general heading of “chickenshit” from a business perspective:

 

There are hundreds of different viable reasons to fire someone and if you have the responsibility to hire & fire and it is ‘at will’ you can do what you want. But HOW Trump fired Comey was chickenshit.

 

It wasn’t face to face with a direct report <or even face to face with anyone … just a letter delivered by a non-government employee>.

November 24, 2015

While there appeared to be no sense of urgency to terminate the action was taken with an absurd sense of senseless urgency which permitted Comey the indignity of being blindsided, in the middle of a commitment to the people who reported to him and not even in town.

 

This was a chicken shit way of terminating an honorable employee. It is indicative of Trump’s lack of character.

 

Postscript 2: Under the general heading of “this is some crazy shit” from a business perspective:

 

Firing someone for lack of confidence when the people who you are actually working for have a general lack of confidence in you is slightly surreal.

 

This may actually be the ironic point of the day.

Yesterday Donald J Trump fired his FBI Director because of ‘lack of confidence.’ Well. If that is a true criteria and I were to look at some national polling data I could argue Trump could be fired on the same criteria by the American people.

 

Most leaders do not defend their firing decision through childish name calling.

 

“Crying Chuck” “Richie” in quotes <instead of Richard>. Calling people diminishing names. Childish crap like that. I have been criticized as a leader for people I have fired, as well as people who i didn’t fire, and when appropriate I responded with some “why I did it” information but I never deflected my choice & decision onto others by suggesting they were not qualified to criticize … and I certainly always treated peers with a modicum of respect.

 

Tweet response rather than standing up in person

 

Sniping from the sidelines is not leadership.

Period.

‘nuf said.

unstimulating relationships & your work life

May 2nd, 2017

burned out employees unsatisfied

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“I see a lot of people in unstimulating relationships. If people were a little less scared of ending things they’d get more out of life.

You meet the right person at the right time and they fulfill a certain something in your life. You fulfill something in theirs.

 

But there’s a time limit to that. “

 

Laura Marling

 

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“When inspiration does not come to me, I go halfway to meet it.”

 

—–

Sigmund Freud

 

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So.

 

Unstimulating relationships. This is actually about business … and about ‘time limits.’

limitations difference knowing

As a business manager you end up grasping a couple of truths about your employees and their relationship with what they do, their work, their careers and the company.

 

The first truth is that many of the employees are just doing their job. They are in a relatively unstimulating relationship with their job & career … and they are kind of okay with that.

 

As a manager you genuinely try and make the relationship a little more simulating for them and, if you are truly genuine, while the these employees may never get as passionate or interested as you would like … they appreciate you caring enough to try and … well … on occasion … will try harder for you and the company.

 

The second truth is that there are some employees who are actively seeking stimulated relationship with their jobs, careers and the company. If they are in an unstimulating relationship, suffice it to say, they will make you miserable out of their own miserableness.

 

As a manager you genuinely try and keep these employees stimulated. If you do it well, these people kill it. they are absolute monster achieving workers/thinkers/doers in the work place. Get it wrong with these employees and … well … most leave to find some stimulating relationship.

 

Understanding these two truths is surprisingly like getting a pail of cold water thrown in your face.

Well. At least it was for me.

 

I am not sure it was the same for others but this may have been one of the most difficult things for me to understand, and deal with, when I moved from managing a group <where you get to hire everyone and try to have them match your attitude> to managing multiple groups, departments and a bunch of people you do not hire yourself.going through the motions good work unsatisfied

 

I, personally, struggled to understand how anyone could come into work each day, be relatively unstimulated and not only do good work but actually want to come in and do good work every day.

 

But a lot of people do just that.

 

It took me awhile.

But I got it. At the same time I also understood that you never really let the unstimulated group of employees remain completely unstimulated. You kind of never really let them completely start doing their work by rote or like robots.

Mostly you just try to give them some positive stimulation on occasion.

 

Anyway.

 

Being an employee is a dance. You have a dance partner and sometimes there is a song you hate and do not dance, sometimes there is a song you hate and you are asked <or told> to dance and sometimes there is a good song and you will dance no matter what.

That is a fairly metaphoric example of a stimulating employment.

 

But I will point out something I purposefully did. I suggested the bad song is playing in two of the three scenarios.

 

Yeah.

And that is still a stimulating relationship.

Go figure.

 

For some reason we seem to think we need to love our jobs all the time <or the significant majority of the time> or inject passion into what we do.

That is, frankly, a little nuts.

 

Mostly we should be seeking to have employees be proud of what they do <even if they don’t actually love what they do> and, as a manager, be wise enough to know what to overlook.

 

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“The art of being wise is the art of knowing what to overlook. “

 

William James

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after a tough day of work drinkWork is called work, and not ‘play, for a reason.

 

It’s work.

And sometimes work takes some … well … work.

 

I could actually argue that the ‘working at work’ can be stimulating if you view it correctly.

But that really doesn’t sound logical enough to invest energy in.

 

And maybe that is the key to understanding this whole ‘unstimulating relationship” thing … logic.

 

I can truthfully say that behind closed doors senior managers talk far too much about “logical” ways to stimulate employees and tap into some mysterious passion muscle we absurdly believe every employee has within <to be focused on our business and their work within our business>.

 

Once again … that is kind of nuts.

 

To be clear. I do believe everyone has a passion muscle within but to think it can randomly be directed toward ‘work’ <which, I will remind everyone, is called ‘work’ because it is work … and not play or relaxation or ‘fun’> is the nuts part.

 

Logically we should just accept the fact that many employees have mentally we are just going through the motions unsatisfiedcome to grips with a job in which they are not in an overly stimulated relationship with.

That doesn’t mean they don’t want to do a good job nor does it mean they will not care it just means that their job is more a paycheck and not a career.

 

All that said … let me close with where I started … “time limits.”

 

All employees have limits in an unstimulating relationship – all … the ones who live with being unstimulated and the ones who actively seek stimulation. I am fairly sure most employees don’t create tangible definable limits … they more often probably fall into the “I will know when it is time.” 

 

All business managers should recognize that all employees have ‘time limits’ when it comes to anything unstimulating. What that means is you cannot get away with being an uninvolved, uninterested, un-energy creating manager for too long. I don’t mean to imply many managers do that but I will note that creating stimulation and seeking to energize a stimulating relationship between your employees and your business is hard work.

 

It isn’t about some motto or slogan.

 

It isn’t about donuts in the mornings and fun team meetings on Fridays.

 

 

unsatisfied key to success passion business womanIt is about finding ways to show employees that their work is respected, their contributions are valued and that there are opportunities to grow as a person <intellectually, skills or responsibilities>. Yeah. I just offered that up as a solution to stimulate relationships and nowhere in that was any activity or initiative. All I outlined was possible destinations – mind, body or leadership.

 

Nothing stimulates an employee business relationship more than being a business that suggest they will enable an individual to ‘be more than they are today’ if they have the time and interest.

 

To me … businesses with an unstimulated relationship with their employees may be doing ‘things’ but they are just going through the motions , maybe using too much logic, to create some false stimulation.

 

Here is the truth. Show people where they can go and tell them you believe in them … and a shitload will be stimulated, all on their own, to engage in the relationship.