Posts tagged advertising
confessions of an ad man
Jan 29th
Well.
Maybe its because I get to talk with a lot of teen/20somethings or maybe its because all my friends are cynical bastards … but I seem to defend the advertising business a lot.
And maybe because of that I thought I should take a moment and share some truths.
Because the business (for the majority) is not made up of liars, hucksters, clowns, alcoholics and smarmy assholes.
And mostly we try and tell the truth to businesses and consumers. I say mostly because I admit that there are some moments inside an agency where one of the minority (from the above aforementioned majority) find a voice (most typically with regard to new business) and says things that send a shiver up my ethical spine.
Regardless.
Some truth (I imagine this is just an abbreviated list of truths of which we could add many many more if I were to think about it more).
Advertising is not always about just selling stuff.
Advertising isn’t just a catalyst for buying (or convincing someone to buy) … it is a catalyst for how people see things, think about things and, sometimes, actually do things. I heard Spike Lee once say .. “I feel a responsibility for everything I create <because millions will see it>.” Advertising may be the most powerful thing out there to affect people. We know we are in a business but we also know we impact people significantly more than the sales numbers ever reflect. We in the business never forget this (albeit it may look like we have on occasion). Ok. Let’s just say that the people in advertising who really ‘get it’ never forget this.
That said …
Yes. Creativity is about results & awards (or recognition).
We understand what we do makes an impact … and should be measured by some type of results. On the other hand … because it is creativity we like some creative validation that you didn’t just have to throw mud against the wall to make something stick. The truth is that advertising people thrive on both. And we have to because sometimes bad advertising can generate results. And people get fooled by just looking at sales results (and not examining the results in terms of what people actually think … because that impacts future behavior). Good advertising can generate better results (and better long term impressions). And awards help better delineate between the crappy advertising that shows results and good advertising that shows results.
We like results & recognition. And we like people talking about it … speaking of which …
Social media is actually not that social.
We care about social media. Probably more than most business owners actually do. Many businesses create an illusion of ‘social’ but in reality maintain a relatively non-social business model (as defined in traditional social terms). So. The truth? The term social media has taken on galactic size proportions standing for everything … and nothing. Here is the truth. Most social media vehicles are simply information disseminators. They aren’t social. They permit people and businesses to narcissistically spew forth ad nausea about themselves. What makes the web different is that there is an OPPORTUNITY to respond. If you take part in responding … well … it still isn’t social … it has simply become a dialogue (sort of). It only becomes social when there is some interaction like talking with someone at a party. Trust me on this one … in most cases it remains at stage one (the spewing part). For the most part the current social world is a monologue.
Oh. Just like TV.
Now. This doesn’t diminish the importance of social media and the future … it’s just that the good agencies keep perspective and actually recommend what is going to be the best for a clients’ business.
Ok. Back to TV.
Television is not dead.
One TV ad on American Idol can reach more teens then a PitBull tweet. And make a bigger impression (because you have those funny moving picture thingies).
Anyway. As long as tv executives keep their heads out of their asses often enough to actually produce programs people will watch … there will be TV ads. And as long as there is TV advertising there will be a maddening mix of insightfully educating entertaining executions and pedantic pedestrian drivel waste of :30 seconds.
Why is that? ….
We don’t know what works (for sure).
Sure. There are some basic principles that can insure your advertising will be in the “good” portion of the gene pool but, in the end, setting research aside … people are fickle and clients (in general) find it difficult to make the hard choices (because they prefer to ‘please’ rather than ‘prod’ the mind) needed so that the advertising actually has enough sharp edges on it to stand out. I will say this … give a good advertising agency (not a hack agency) one year to do whatever they believed was the best thing to do and I would bet over 80%+ of everything they did would be good (people like it) and effective (creates results).
Anyway. We are probably like songwriters. We write songs and we know some are better than others when we write them. We also kind of recognize when we write a hit – on the off chance when we write something like that – but you can never be sure until it is actually out there for all to hear & see.
And we do care what people think …
We do care about clients (most of them).
There is nothing better than knowing you have created something people like and generates results in partnership with a client you respect.
Nothing.
The only advertising people who have no/little respect for their clients or nothing good/nice to say about their clients (most typical comment is “they just aren’t that smart”) aren’t good advertising people. And you don’t want to work with them anyway.
And we do care about the people who buy the stuff too, but …
The consumer is not the king/queen.
Sorry to burst everyone’s bubble but if they were (kings & queens) they could demand anything they wanted and businesses would go out of business chasing their fleeting whims.
Here is the truth. A sale is a partnership between the seller & the buyer. At its best it is a marriagelike relationship. In either case … things are balanced … with one not significantly more important than the other. And why is this important? Well. With balance there is trust. And that is the basis for any long term brand or business proposition. Treat them like a king/queen? Yikes. At some point they will believe they are one and … well … treat the company like a serf (that is bad by the way).
Speaking of how people are treated …
Creative people always have a thread of insecurity (or fear).
If people want to wonder why creative people (or agency people in general) do wacky things … well … try this on for size. Remember what it felt like the first time you were in love and decided to say it out loud? You were scared shitless it wouldn’t be reciprocated. Or, worse, someone would just laugh. Well. That’s life in advertising on a daily basis. Creative ideas and ads and thoughts are emotionally, typically insightful, parts of our soul we elected to have the kahones to share with the public. In the end no client is the enemy, the consumer isn’t the enemy … fear is the enemy. Understand that and you understand the people in the business.
Ok.
I am sure I missed some other truths, but those are probably the biggies.
Good advertising people don’t lie. Either by omission or in actual ‘untruths.’ And they actually have the clients’ business interest in mind with almost everything they do … because when a client is successful, even if an agency may not get credit, they almost never get fired.
That’s the truth, the whole truth and nothing but the truth (at least for today).
jeep & robert frost
Jan 24th
Ok.
It is very difficult in the car advertising business to make your advertising stand out.
Car manufacturers spend zillions of dollars (ok … only billions of dollars) and it is difficult to find something truly new and relevant and interesting to say.
So sometimes you just have to find a different way of saying the same thing and hopefully it stands out.
Jeep Wrangler Arctic just did it (for me at least).
In the television ad I saw I heard a poem I sort of recognized … and I couldn’t figure out who the voice was who was saying it (but it sounded dated).
The poem (and words used in the ad)?
“Stopping By Woods on a Snowy Evening”
The woods are lovely, dark and deep.
But I have promises to keep,
And miles to go before I sleep,
And miles to go before I sleep.
The author? Robert Frost.
Holy cow.
Some copywriter dug around in his/her literary mental archive and saw these words and said “shit … I bet if we put some amazing footage of a Jeep Wrangler (Arctic to be specific) driving through some impossible snow underneath these words … well … it would be the shizzle.”
Then he/she thought some more and said …
“Oh. No. Let’s do better. Let’s use Robert himself.” (thought bubble attached: hmmmmmmmmmmmmmmmmm … I wonder if there is a recording of Robert Frost reading it?)
Holy shit (instead of ‘cow’ this time). Yes. There is: http://www.youtube.com/watch?v=hfOxdZfo0gs&feature=related
And then they edited it to make this Jeep ad:
http://www.youtube.com/watch?v=hHeG8J5b1U4&feature=results_video&playnext=1&list=PL3F36F72A7E0D8CB7
(by the way … if you stay on the link and let the next Jeep Compass ad run it is a great border collie ad)
Ok.
Is it brilliant advertising? Maybe not.
It is a brilliant creative way to say what you want to say? You bet.
It is an incredibly creative way of saying something that almost every ‘rough ‘n tumble’ car manufacturer has said.
Will most people know it is Robert Frost? Hell no.
But it sounds cool and tough and timeless and the words are relevant and if you do know it is Robert Frost … well … it make you feel like you are a smart Jeep owner.
Anyway.
Here is the entire Stopping by Woods on a Snowy Evening poem:
Whose woods these are I think I know.
His house is in the village, though;
He will not see me stopping here
To watch his woods fill up with snow.
My little horse must think it queer
To stop without a farmhouse near
Between the woods and frozen lake
The darkest evening of the year.
He gives his harness bells a shake
To ask if there is some mistake.
The only other sound’s the sweep
Of easy wind and downy flake.
The woods are lovely, dark, and deep,
But I have promises to keep,
And miles to go before I sleep,
And miles to go before I sleep.
Good stuff Jeep.
Oh. I have read a couple of commentaries on this advertising where some people were getting in a tizzy (a technical term) on using Robert Frost to sell Jeep Wranglers. Geez people … get over it. Get a life. It is a smart idea. And it’s not like they are using his poem (and voice) to sell feminine wipes or erectile dysfunction drugs (not that there is anything wrong with either of those). This was artfully and thoughtfully done.
Once again. Well done Jeep.
facts and creation
Jan 23rd
“Without the hard little bits of marble which are called ‘facts’ or ‘data’ one cannot compose a mosaic; what matters, however, are not so much the individual bits, but the successive patterns into which you arrange them, then break them up and rearrange them.” - The Act of Creation
I find it tragic to watch bright, energetic youth become lethargic and uninspired in the workplace.
Yes. Tragic. Because it is such a waste of not only mindpower but, well, will power. And it is also tragic to the work company because lethargy does not lead to ideas/ideation/creative thinking.
To me? The real problem lies with the older folk (in manager positions) who seem to lack a comprehensive relevant view of learning. Or maybe better said … they have an archaic way of viewing the way it should be done.
There are a lot of leaders (management whatever you want to call them) who appear to be guilty of classifying learning as being a difficult and frustrating experience.
This is in combination with the fact they also tend to have odd views on ‘how to make it fun.’ Oh. And to complete that thought … they have a belief that they have to ‘make it fun’ because learning is difficult/frustrating. Therefore it is a flawed belief system.
Look.
Creative thinking and innovation does not arise out of a vacuum but must be supported by a culture that encourages people to experiment. To experiment with facts, with ideas and products. With the hard little bits of marble as it were.
Original thinking and new ideas has to be nurtured and rearranged in successive patterns … not destroyed and scattered.
We can all encourage creativity by helping young people learn to assess the bits of marble and take intellectual risks in their work & ideation. Does this have to be “made” fun? Nope. And it is, frankly, silly to think it has to be.
Instead this is like providing a spark to combustible matter. I am not suggesting it should be painful but rather fun is slightly less relevant than providing the inspiration to learn and become engaged.
Ultimately I don’t believe management should teach people how to create ideas.
The goal should be to prepare young people to be competent and original in their thinking.
Do that and they will create mosaics like you have never seen before.
Oh.
And in successive patterns.
(by the way … that is a good thing)
2011 best tv ads
Jan 1st
So.
It is the end of the year … but .. at the end of November (I think) AdWeek magazine (the people magazine of the advertising industry) published their top 10 television ads of 2011.
As Adweek states … it doesn’t seem that long ago that we were watching the “super bowl ads” and assessing the good and the bad.
and, at the end of the year. we now we see that 2 of the ads, the Chrysler Eminem execution and the VW Darth Vader execution, made their top ten list (and, I guess, my top 10).
About their top 10. All of the spots in the top 10 are strategically sound, often insightful to the audience it was developed for and flawlessly executed. As usual the greatest of the great are defined by nuances (which I will attempt to identify) and interestingly some of the best advertising comes in commodity-like categories (milk, communication). Oh. And they are all very different – using different techniques (albeit ones we have seen before) but using them in ways that bring the story to life.
Their list celebrates work across a wide variety of products, themes, styles, and geographies. You’ve got candy bars and zombies, cats with thumbs, film-directing bears and proud fathers.
Here is the list (10 to 1) as decided on by AdWeek (and I agree with most).
http://www.adweek.com/news/advertising-branding/10-best-commercials-2011-136663?page=1
SNICKERS • Focus Group – this was 10th on the list … it may have been in my top 5. Finding different ways to showcase candy innovations is tough. They did it. It would be disturbing if it wasn’t so funny … and incredibly well executed (poorly executed and this would have made the worst 5 list).
NISSAN LEAF • Gas Powered Everything – This is vivid demonstration at its best. And using a dental drill to ease into the closing thought? Brilliant.
CRAVENDALE • Cats With Thumbs – there are so many charming & relevant aspects to this execution you almost have to watch it a couple of times to get it all (and it is worth every viewing). I am not sure milk advertising could ever be as creative as this ever again. Damn those Brits can do some funny good smart stuff.
DEEP SILVER • Dead Island Trailer – I am not a gamer but boy I would be tempted to become one. I personally would have chosen Gears of War/Into Dust with Hope Sandoval/Mazzy Star soundtrack (http://www.youtube.com/watch?v=U5AVJXw–IQ) but this execution is an excellent use of reversing footage and music. Disturbing. But good.
CANAL+ • The Bear – The close with “why not me?” …. Brilliant. What an ending. French advertising at its best.
TALKTALK • Homes Within Homes – This probably wouldn’t have made my top 10 but it is beautifully done. And effectively communicates what it needs to communicate.
GOOGLE CHROME • Dear Sophie – Ok. This is proof that while you may use celebrities (Lady Gaga and Justin Bieber lent star power to the campaign in other executions) to build a business nothing works better than the simplest tugging of heart strings – a young father using Google tools to fill a digital scrapbook with notes, images, and videos of his young daughter … which he intends to share with her “someday.” For anyone who doesn’t think the web is personal you have no heart.
CHRYSLER • Born of Fire – It could have been called “Imported from Detroit” and that would have sealed the deal on this but they also took the in-your-face Eminem ‘lose yourself’ song and paraphrased the lyrics in a voice over and … well … this is car advertising at its best. I was not only proud to be an American but, dammit, I found something to like about Detroit.
CHIPOTLE • Back to the Start – Communicating a environmental philosophy in a meaningful way is … well .. tough. Here? It’s the music. Using Coldplay’s “The Scientist” but sung by Willie Nelson. The song is lyrically perfect. Yeah. I am probably biased because it is music-driven … but Adweek chose it not me.
Their number one?
VOLKSWAGEN • The Force – nothing more to say about this one. I have written about it before. It’s brilliant. It’s the kind of ad I wish I had done.
Just wanted to share because its fun.
global latin American
Dec 29th
Every once in awhile you come across some magazine advertising that makes you actually stop and look (rare … I know). It isn’t annoying, smelly (those damn cosmetic ads), condescending, impossible to figure out what they were trying to say (or why they did it) or have some random half naked model in it.
I saw one. In the Economist. This is about Itaú, a Brazilian global bank, and its advertising campaign.
I would imagine that most North Americans have no idea who Itau is. In 2010 it was listed as Latin America’s largest bank and was, for the second year in a row, ranked as one of the world’s 10 largest financial institutions. The bank operates 5,000 branches and nearly 30,000 ATMs, with 108,000 employees throughout the Americas, Asia and Europe.
It is one of the region’s most international banks, with Itaú-Unibanco branches in New York, Tokyo and Grand Cayman; Banco Itaú Europa branches in Lisbon, Madeira and London; and Itaú BBA offices in Shanghai and Nassau. It also offers retail banking in Argentina, Chile, Uruguay and Paraguay.
But.
The advertising campaign.
It is a wonderful strategic decision to leverage its roots, its current customers, its growth focus and its global feel. All in one ad campaign.
“I am a Global Latin American” is a brilliant use of what Latin American professionals are doing outside the region.
And I love the tagline … “The Global Latin American Bank” (mostly because I sense the majority of people don’t necessarily think of Latin American as global … in any sense of a definition).
And it’s a pretty cool print campaign (well art directed and written).
The full-page ads feature some leading Latins declaring why they consider themselves a “Global Latin American”:
Argentine Polo star and Ralph Lauren model Nacho Figueras.
Brazilian actress Alice Braga (Alice is best known in US for her role in “I Am Legend”).
Brazilian Artist Vik Muniz (full name … Vicente José de Oliveira Muniz … makes me wish I had been born in Brazil or Spain ).
Argentine ballerina Paloma Herrera (one of the premier ballet dancers in the world – named as one of the 30 artists most likely to change the world of culture).
The copy is personal and, while humble, certainly ends with a sense of accomplishment. It is one of the best use of celebrities I have seen in awhile.
And the ads were created by one of the world’s hottest ad agencies – Africa (they do some nice stuff).
I also like the campaign because despite the fact Itaú has been listed as one of the 100 most valuable brands in the world (ranking first among Brazilian banks ) by Millward Brown BrandZ rankings, it is a nice natural evolution of a thoughtful multi-year brand management effort. This stage in the effort seems to focus on increasing the type of awareness they desire (strong local but strong global). It is nicer stuff than simply saying “I have a shitload of deposits and ATMs.”
I sometimes believe larger institutions waste advertising dollars talking about themselves and it all blends together.
This ad campaign certainly looks & feels different.
And it makes them look different.
Well done Itau (and africa).
you know you have done something right
Dec 5th
so.
You often know you have done something right if you have pissed someone off.
Ok. That was extreme.
How about not everyone. Just some people.
Really? (you say).
Yup.
Great ideas and thoughts tend to be polarizing.
Now.
Let me be clear.
Some ideas are polarizing because they are just, well, stupid & bad.
That is why I opened this with “often.”
What made me decide to write about this is because a pretty good Axe deodorant commercial was banned. And if you would have told me I would have typed “pretty good Axe commercial” a year ago I would have laughed out loud.
I have found most of their advertising banal, juvenile, simplistic to the point of being mindless and pointless.
However.
I cannot argue with the fact Axe knows exactly who their target customer is and what makes that customer tick.
And I also admit I love the focus. Too often companies want to be everything to everyone … and even if they do make a choice they don’t make the hard decisions in their communication to go for the jugular with that target customer.
Axe is about late teen/young 20’s guys.
Axe is about what matters to these guys is girls. Oh. And not just any girls but good looking girls (you may not get them but you certainly want them).
And recently some Christians took offense to how Axe approached that thinking and figured out a way to get the commercial banned.
In my eyes?
Any time Christians (or any group driven by a philosophical stance for that matter) gets your commercial pulled you have probably done something right.
Here is the Axe ad:
Angels will Fall: http://fashionetc.com/news/beauty/3620-axe-deodorant-ad-ban-christians?utm_source=outbrain&utm_medium=cpc&utm_campaign=launch
Being polarizing at its best means you are not just reacting subjectively or spontaneously but rather the thinking is anchored in some kind of truth. Sure. The truth may be demonstrated in some vivid or extreme terms … but it is a truth.
Axe?
Young men want to have beautiful women attracted to them.
Even more of a truth?
Average looking young men want extremely beautiful women attracted to them.
Even more of a truth?
Average looking young men want extremely beautiful women SO attracted to them that they don’t have to be overt and take a chance of getting turned down and have the women come to them.
That is what Axe has anchored their over the top vivid metaphorical advertising on.
Should it be banned for its metaphor? No. In fact it is silly to do so (although Axe has to be ecstatic for all the free public relations they are getting).
Should Axe be lauded for using this metaphor? Yes.
It is good advertising.
It is actually smart advertising (beyond the fact it is actually entertaining advertising).
And my sense it is effective advertising (what young man doesn’t want to think beautiful angels will fall from the sky for them).
Look.
Doing something marketwise that gets banned (and actually knowing you have done something right versus just something that was stupid and should have been banned) has to begin with a mature, realistic, insightful and rational perspective.
By definition, oppositional thinking means you are aware of some existing premise or position and that you are thinking in comparative and contrasting terms.
Great communication captures the distinct individuality of the brand/product/person and often challenges or pokes playfully at the conventional belief. And, yet, through vivid metaphors encourages fresh and evocative/provocative expression.
Sometimes this is called be ‘smartfully disruptive.’
Sometimes it is just called being smart.
Expressively being disruptive, or taking the status quo and making it absurd, is just good ole plain smart oppositional thinking. And with Axe they have used great target insight in that it combines a challenge to authority or ‘the way it’s always been’ tradition.
It’s a beautiful use of skewering the high-minded and the rigid and/or self-righteous (which young men in particular love to do).
As a guy named von Oech said in his book, Whack on the Side of the Head, said …
“Sacred cows make great steaks.”
As I said upfront … I have never been a big fan of Axe marketing but this idea is brilliant.
And it is EXTREMELY well produced.
Oh.
And it must be working because I just heard that Axe deodorant is in the top 5 (#4 I believe) items most often shoplifted from grocery stores. Now that, my friends, is advertising creating demand.
VW
Nov 16th
Ok.
VW has always done some really nice advertising. They remain one of the few companies who really has understood that what differentiates them is their product’s brand character and not really their features (or the lack thereof).
What I mean by that is while they will talk about a sometimes quirky appearance or how much gas mileage a VW owner can get from their product (a feature) … a feature, by the way, that everyone is talking about so it is all kind of a blur to everyone watching … they decide to talk about their features within what seems to be a very well defined brand character.
In other words they highlight a feature but do it in such a charming brand personality driven way that it becomes distinct.
And entertaining.
And fun to watch.
And, frankly, just makes you feel darn good about a VW.
If you own a VW you end up saying “hey, did you see that VW tv commercial?” (and feel great that it is your ‘brand’).
And if you don’t own a VW you actually chuckle and get what they were really trying to say (and maybe the next time you are in the market for a car you may take a look at a VW for no other particular reason then you feel good when you think VW).
The most recent example of what I have seen that speaks to gas mileage but does it in a very VW way. In fact it was this tv commercial that made me decide to write this post. Very well done. Clever. And VW to its core.
Vamanos: http://www.youtube.com/watch?v=SsTqGa2gd0E
And, of course, the VW Darth Vader tv commercial is spectacularly charming.
And it is the penultimate example of how do differentiate based on brand character.
I struggle to envision how some agencies would even present an idea so brand character driven … let alone the fact that most of car manufacturers wouldn’t even produce it.
The advertising, even more than selling a car, is a reflection of the company and brand itself. Envision the fact that almost 50 seconds of the entire 1 minute commercial has nothing to do with the car itself. And, yet, the advertising is unequivocally associated with VW.
Darth VW: http://www.youtube.com/watch?v=R55e-uHQna0
And then a commercial that involves a slice of ordinary life which everyone can relate to.
Somehow in this commercial they covered pretty much any and every one who could possibly be considered in their potential demographic profile by finding something similar within everyone’s life … that moment when we sing to ourselves.
Rocket Man: http://www.youtube.com/watch?v=bWy-LCGDsd8&NR=1
So.
Ever since Bill Bernbach infamously touted a VW Beetle in a print advertisement as a “Lemon” VW has maintained a sense of believability and charm and understanding that communicating product ‘truths’ within an honest brand character can create value in people’s minds.
Are VW’s REALLY better than other cars? Nope.
Is there another car brand that REALLY makes the same kind of self-image statement about its owner? Nope.
Others may make different statements (Jaguar, Porsche, Ford trucks, etc.) about their owners but not the same as a VW.
Good stuff.
Oh.
And you know how I know they understand their brand so well?
Doesn’t matter who their advertising agency is (DDB, Crispin, Deutsch) the advertising remains good.
That is a sign of a company that understands what is important.
Orange
Oct 21st
So.
Orange mobile is the biggest European cellular company (maybe largest globally but I am too lazy to research).
And they have inspired me to write about something I actually know something about (advertising in case you were guessing).
They have developed a brilliantly well written funny campaign to talk about themselves through borrowed interest (Darth Vader, Lord of the Rings, Snoop Dog, Wicked Witch).
Now.
I am not a big borrowed interest campaign fan but this is good stuff. It is actually category leader type stuff. Slight arrogance but tongue in cheek.
And what makes it really good stuff is the well known fact to us in the advertising industry – a company always wants to talk about itself in its advertising (and it is almost always boring & never the right thing to do).
Well.
Orange has figured out a way to talk about themselves and what is important to them.
And humorously all they want to do is say “it’s all about me.” But. If you are the category leader you want to show you are a leader (and not just through fancy innovations). You want to do it on occasion through attitude and brand character and tone.
And Orange does.
And it works.
Similar to the Dos Equis campaign the writing for these ads is brilliant. Any time you play back a commercial to hear one line you know it is well written.
- Darth Vader
The opening …
“darth, I thought you were dead.”
In the dialogue …
“the force is strong here … no .. the phone is strong here.”
Darth: http://www.youtube.com/watch?v=wbtlv2cImxM
- Snoop Dog
Any time you have white guy executives trying to be cool black rappers it is funny … especially if it is well done. The nuances in this television spot are frickin’ brilliant. It shows that attention to detail … the little things … make a good funny tv spot into a great interesting tv spot you want to see again.
Snoop: http://www.youtube.com/watch?v=HNUrkG-H6z0
- Lord of the Rings
C’mon.
First. Who thought of Lord of the Ringtones as the tie in? the creative person should get a raise.
Second. the dialogue in this one is frickin’ brilliant.
“how about we make the 4th in the trilogy? …
- it’s a trilogy, that’s 3 …
“free your mind .. get out of the shire …”
Lord of the Rings(tone): http://www.youtube.com/watch?v=qYcXHp5MtpM&feature=related
- Wicked Witch of the West
It’s worth it just to hear the Wicked Witch laugh in a common every day setting with her best friend.
Wicked: http://www.youtube.com/watch?v=DU8D9QugbiM&NR=1
Its advertising like this that reminds us in the industry you can do good stuff (entertaining) that works (generates results).
hope, low prices & marketing (part 1)
Aug 22nd
ok.
Working in the marketing business I often find myself in some heated debates about whether advertising & marketing is “selling” (or it is often stated “oh, so you are in sales”).
Here is the answer.
It’s not sales. It may not even be selling (in the traditional sense).
Sure.
Ultimately marketing & advertising wants to “sell stuff” but the craft of communications itself is not about selling.
Or convincing.
Or persuading (in some weird and creepy way) someone to do something they don’t want to really do.
Is it about “persuading” in the sense I want someone to “choose me!” to be on their wallet team? Sure.
Is it about persuading someone through some trickery to buy or do something that is bad for them? Nope.
Because in the end It is really about attitudes (creating or aligning to a ‘truth’ – a real truth not a made up one) and behavior (understanding why someone does something they do and inserting a choice into their existing behavior … and sometimes modifying that behavior if you can truly offer something better for them as an alternative).
So marketing & advertising is really about informing so someone can make a choice – whatever is the best choice for them.
Therefore. Marketing & advertising is not in the selling business.
It is in the choice business.
And while choices have dollars & cents attached to them and features & benefits and all that truly functional crap … a person’s final choice preference is never any of those things.
A choice may be made based on them (that truly functional crap) but typically it is only made that way for lack of an alternative.
And that is why communicating “choice” is an art. Because communicating choice is about education and emotion and, well, hope.
Because the bottom line is that people want to make the choice that gives them the most hope.
Now.
That may sound hopelessly lofty but its not. In fact it is what marketing & advertsing & frankly just about any consumer business is all about.
We are in the hope business.
Hope of something (it doesn’t have to be some big audacious hope … sometimes it can just simply be some small glimmer of hope in an otherwise hopeless day).
Yes.
This is truth (and some businesses may cry & weep & gnash their teeth … I just wanted to type gnash).
People don’t really want cheaper prices.
People don’t really want better technology.
People don’t really want faster answers.
People don’t really want more time.
People don’t cooler features or more flashing widgets.
People even don’t really want more money at the end of the month.
None of that really matters to customers.
They want hope.
They want to know that they are going to be ok.
And they want to know that it can get better for themselves.
In a world where natural disasters wipe away lives in a second and leaders make decisions that take billions of dollars from hard working saving & investing people the only thing people can truly hold onto is a belief of something better.
Yet.
In our ROI-driven marketing world we not only seem content to pretend that a “faster, cheaper, better” is what people want but we also relentlessly pursue ineffective marketing communicatiosn initiatives expounding upon a litany of usefless features and functional doo-dads.
And we are wrong. Dead wrong.
People want hope.
In a lot of ways ‘the people’ are no different than you & I (because oddly enough we are people also).
They want to be listened to.
They don’t want to be lied to.
They don’t want you to talk over them.
They want you to validate their concerns.
They want their questions answered.
They don’t want you to ignore them.
They want you to inspire them.
They don’t want a sales pitch.
They don’t want you to be annoying.
They don’t want to hear about you.
They do want a distraction from real life.
They don’t want to be pressured.
They want to know that you have problems too.
They want a consistent partner.
They don’t want you to fake it.
They want truth in answers (the first time & every time).
They don’t want you to tell them what they want to hear.
They want to feel like you care.
They want you to hear what they aren’t saying.
And most importantly …
They want more than what they have (not materialistically but “happinesswise”)
They want more than what they expect (not just functionally but in life)
They want something better (not just functionally but in life)
They want optimism (based on truth not blarney).
So.
Enough of that.
People want hope.
(that is the common denominator in all the things I just typed)
And if you aren’t providing that in your marketing you … will …. not … be … successful.
Sure.
You can buy some sales and a “consumer relationship” with lowest prices & coupons and cool features and some functional widgetry but those people aren’t buying “you” they are buying the ‘feature of the day.”
In my words? You have bought a date not a relationship.
And you have missed an opportunity to be a hero. Instead you are a salesman.
You have missed an opportunity to have offered,and given, hope.
C’mon. be honest with yourself as you read this.
Think of all the times that were hoping that someone really cared about how bad you hurt inside. Or recognized the pain.
So ii guess if you really feel like you have to ‘sell’ … then sell hope.
Because as Hugh Macleod drew in his cartoon at the beginning of this post … if you can sell hope you can get someone to buy anything.
hope & marketing (part 2)
Aug 22nd
Ok. I had so much to write about in “hope, low process and selling” that I took this part and thinking and put it in its own lil post.
Here we go.
Fact.
Communicating choices with the intent to persuade someone to “choose me” is an inexact science.
In fact.
It is not a science at all (despite what ROI driven purchasing people suggest and desire).
Yes.
There is a discipline to crafting communications (c’mon … given the amount of time people have done things there is certainly a list of ‘trial & error’ learnings to use as benchmarks).
But.
Advertising iconic hero Bill Bernbach said: “I warn you against believing that advertising is a science. Artistry is what counts. The business is filled with great technicians, and unfortunately they talk the best game … but there’s one little problem. Advertising happens to be an art, not a science.”
And this dude, and his agency DDB, created some good shit (and still does).
So.
So, because being in the choice communication business (and selling hope) isn’t a science, the truth is (another fact) the more research conducted to “strengthen” choice communications (i.e., marketing & advertising) the more functional the communication has to be judged on … because that is the only thing research can quantitatively measure.
Emotion, or something you just feel in your gut, cannot be measured.
(note: there are some wacky research tools out there that attempt to do so but regardless of their best efforts no one I know can use ‘brain wave’ or ‘twitch muscle’ research to truly tell you what your gut tells you)
And (as noted in the previous ‘hope’ post) functional doesn’t win in the long run. Emotion or some higher order value wins.
Bottom line?
Two things lead to mediocrity and conformity in communications: research and rational benefits.
Interestingly this thought goes way beyond communications and advertising. It runs true in just about any transaction-based relationship (i.e., shopping).
Another fact.
Shopping isn’t simply a transaction. Shopping is an experience.
And I don’t necessarily mean experience in the “walking around and looking and touching” perspective. One expert said it best:
“We dream of shopping for beauty, truth and perfection, and if we do not shop for a perfect society, at least we shop for a perfect self.”
Yes. Correct. And, yes, again.
We shop and we make choices as an extension of ourselves – of who we are and what we want to be. That, at its most psychological Maslow-like level, is the pursuit for a perfect self.
Sound like a bunch of mumbo jumbo? Maybe sounds like it but it ain’t.
We talk transactions but we behave emotionally.
(how often has your head say “he is all wrong for me” and then you go ahead and let your heart tell you what to do?)
Anyway.
The same expert also suggested that she believes “the noblest aspect of shopping is finding a community, a discovery that usually happens at a place like a farmer’s market or a neighborhood store, where interaction among customers is fostered. Rallying for these public spaces rather than buying things, she argues, should be what we use shopping to achieve.”
Poetic words.
Maybe even sounds a little too lofty.
But its not. Because if you ignore the thought behind the words you simply fall back into the functional/rational zone of sameness (and then, I guess, it does become a science).
If it helps … simplistically she is suggesting creating spaces so that “birds of a feather can flock together” and be happy amongst others.
So why is all this important?
Well. If I want someone to ‘choose me’ I have to understand the challenges.
Understanding motivation for behavior is one thing (and a very very important thing).
Understanding HOW to communicate is another.
Bill Bernbach again: “Eighty-five percent of all ads don’t even get looked at. Think of it! You and I are the most extravagant people in the world. Who else is spending billions of dollars and getting absolutely nothing in return? We were worried about whether or not the American public loves us. They don’t even hate us. They just ignore us.”
So even if I am in the ‘selling hope’ business I have to deliver the message in a memorable, interesting and artful way if I want whatever I am marketing to be chosen.
Notice I used art in there.
Because, once again, it is not a science.
I cannot simply say “hey, look over here, I am selling some hope-on-a-rope.”
I gotta be creative and offer up some communication that stirs someone emotionally and lets them arrive at the benefit all by themselves. That is a powerful communications when that happens.
And there absolutely can be some discipline in the approach but the ultimate output is art.
A maddening art. I often call it the “glorious mistakes when we blunder into an incredible way to say what we want to say.”
Why a ‘glorious mistake’?
Well.
Often the most insightful communication is partly flawed. Likeable. Believable.
And I ended on believable because while communications is art … truth is just that – truth. No grey. Just truth. And that is ultimately what makes things believable.
Bob Levenson (hired by Bill Bernbach) may have said it best when he responded to a Time magazine contest in the 1960′s. Ad agencies were invited to create an advertisement in the public interest. He wrote a manifesto for the ad industry (see below). It conveys the honesty that the advertising/marketing profession is founded upon. And still should uphold as the beacon for everything every marketer (at any level) should do in the communications business.
Bottom line?
Share truth.
Sell hope.
And enjoy, share, and DO THIS OR DIE.
