Enlightened Conflict

businesses running hard

August 18th, 2017

company culture die trying

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“To think is easy. To act is difficult. To act as one thinks is the most difficult.”

 

Johann Wolfgang Von Goeth

 

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“But if these years have taught me anything it is this: you can never run away.

Not ever.

The only way out, is in.”

 

Junot Diaz

 

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Well.

 

Almost every business I have ever crossed paths with has claimed they were flee run awayrunning hard. Shit. I have never met a business that said “well, we don’t believe in running hard … we are walkers.”

 

Trust me when I say most businesses do not really run hard.

 

I know that because once you have <a> seen and experienced a company that runs hard everything else will look slow and <b> we have all ‘run hard’ in selected moments in our business career but 99% of those companies also say “it is not sustainable” and 99% of the time run at a lower gear.

 

That said.

When a company is running hard there is a slightly odd dynamic that almost always occurs … wondering whether it is worth it.

 

Yeah.

 

When a company is running hard, working hard and doing hard things daily it can be easy to wonder whether it is worth it. Wonder if you are reaching objectives fast enough, doing the right things and whether you are actually getting closer to where you want to be.

 

By the way … this wondering is often exacerbated by poor managers and management who constantly create a false sense of urgency and manage deadlines like a caffeinated rabbit.

 

Regardless.

 

I feel relatively confident most managers fuck up how they address the wondering.

 

This happens because we inherently want to show people they reached something … a goal, a milestone or some ‘finish destination’ when , in reality, progress is the value you should be showing them to show a causal relationship to the energy they are expending. They are running hard, you are asking the company to run hard … you want to show them a often as you can that they are actually making some progress.

 

We fuck it up because we just aren’t taught that it is okay to let them know … “well … we are lagging behind on some sales objectives, but this doesn’t mean someone is doing something wrong, or you aren’t working hard enough or 19 speak the truththat some competitor is doing some magical thing better than we are.”

 

We fuck it up because most of us do not know how to deliver that message well.  most of us make it sound like we are chasing some unrealistic goal, or maybe we throw in some false sense of optimism or maybe we actually create some ‘midway milestone’ which actually encourages people to maybe invest a little less hard, a little less running and a lot more ‘maybe that is enough.’

 

When your people are running hard you don’t want to tell them that it is … well … going to be hard and that is why you are actually running hard.

But you have to tell them.

 

Well.

You have to if you want them to keep running hard.

 

Tell them: You are asking people to change – and change is hard.

 

Most businesses aren’t just selling shit <something> they are asking a potential buyer to change – change current product, supplier or behavior. While change change self getting better and worse same timereally is hard … we get better at explaining how this change we are asking them to do … is easier than they may perceive every day. Sometimes we have to weave our way through objections and sometimes we have to hammer our way through objections … but everyone, every sales person, service person, management, support staff and anyone who interacts with current and potential customers are doing their part today and doing even better the day after.

 

And while asking someone to change is hard actually implementing the change is harder. I sometimes believe most businesses are in the change management business more than anything else.

You have to tell them you know that no one is better at explaining why that change is good and how that change can occur.

The truth is when you are running hard, and not running simply for running sake, people get better at this every day.

 

The truth is we are not where we want to be but getting there … and getting better at getting there.

 

Next.

 

Tell them: You are asking people to believe what you already know – and educating is hard.

 

Even if your company is good, really good, and even if your company is the best, the leader, every company does have competition. People just don’t believe you just because you are the best or the leader – and most of your people know that <no matter how frustrating it is>. In today’s skeptical world people just don’t say “oh, okay.” And, frankly,  we don’t want someone to say “oh, okay” when one of our competitors makes a claim.  We shouldn’t, and don’t, expect our customers and potential customers to simply believe everything we say. This means we need to educate and consistently address each question and request as if each answer is THE one which will make them a partner of our company.

 

The truth is we are not where we want to be but getting there … and getting better at getting there.

 

blanace greater good matters do

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“If in a company you change nothing, you are sure to fail.

 

If you change everything you are sure to fail as well.

 

So the art of winning resides in your capacity to draw the fine line between what should be changed and what should not.

 

=

Jean Marie-Dru

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Look.

 

Running hard is not the same as running fast. But businesses are impatient, in general, and absolutely over-the-top impatient if they feel like they are running hard.

 

This means you have to tell them some truth about themselves and the company.

 

I doubt you will ever get to where you want to be as fast as you would want. I imagine every leader in every industry is always perpetually dissatisfied in this way. I imagine every adventurer, every explorer and every innovator is always perpetually dissatisfied in this way. I imagine this is partially what makes an average company great – you understand that tomorrow’s company will be a little bit better than the company today.

Our sales will come. They will never come as fast as you want but our company doesn’t just work hard, you work smart and success is ours whether it arrives in small steps or great leaps.

 

 

Anyway.

 

I have away said this — part of what makes a company great is that feeling of dissatisfaction.

 

A great company wants to be more agile, move faster, and retain that perpetual feeling that they can always do more and be better.kitchen-table-great-idea-concept-lead

 

A great company has a spirit that drives them and gives everyone the sense that tomorrow is another opportunity to be better than today.

 

A great company, typically, does run hard but, maybe most importantly, has a leader who can breathe constant oxygen into the runners in a way that is neither false nor insincere.

 

Not everyone who says they are running hard are really running hard but if you are in a company who is … I can almost guarantee the organization will explode without good leadership and will be an Olympian marathoner with good leadership.

do you ever lose wanting the fairy tale?

August 14th, 2017

 

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graffitti talent

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“Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted.”

 

Ralph Waldo Emerson

 

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“We cling to our fairy tales until the price for believing in them becomes too high.”

 

Ransom Riggs

 

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So.

 

hope i want the fairy taleI came across this “I want the fairy tale” gif on a tumblr site <from the mediocre movie Notting Hill with a fabulous British cast> while looking for an image and I ignored it for awhile … and then kept coming back to it.

 

 

I kept thinking … “wanting the fairy tale”.

 

Now.

 

I didn’t mean a ‘love fairy tale.’

Nor, as I have written before, am I discussing the importance of fairytales, the stories, themselves.

 

I am thinking more as in ‘your fairy tale.’ As in “doing something that matters” or “be anyone you want” or “being important” or “being on the front cover of Time magazine” or … well … whatever fairy tale you believed was possible when you were young.

Maybe we could call it “your dream.”

 

I guess I don’t care what you call it … but … do we ever really lose wanting the fairy tale?

 

I tend to believe somewhere within us … well … maybe the 90% of us every day schmucks who never really reached the ‘fairy tale’ we may have envisioned in youth … that we haven’t really completely given up 100% of the desire for “it all” … or “the fairy tale.”

 

Now.

 

That said.

 

I don’t really agree with good ole Ransom when he says we cling to our fairy tales until the price.fight for the fairy tale does exist

 

I don’t agree because I actually believe we don’t cling to them … we more often let them slip away under the guise of “Life.”

 

 

I say slip away despite the fact it may seem like we have given it up.

 

 

In fact … I would guess the majority of us have shoved that ‘fairy tale’ deep back into some dusty corner of our mind because … well … we have shit to do and shit to deal with.

But I don’t think we should confuse that as “not wanting our fairy tale.”

 

To me.

 

This is simply reality shouting so loud that our fairy tale cannot be heard.  Its there. It just loses its voice the older and older we get.

 

But here’s what I think I know <and I could be wrong>.

 

  • Your fairy tale is always there

 

I truly believe if you had a real dream, kind of the ‘fairy tale you wanted’, not some silly childish dream … it never goes away. In fact … I think it actually whispers n your ear more often than you are most likely to admit. What I mean life whispers listen closelyby that is it whispers … and we purposefully ignore it as “silly”, unrealistic, ‘that was then’, ‘when I was young and naïve’ and … well … pick your silencing mechanism. We have a zillion different ways to muzzle our fairy tale.

 

On occasion … maybe in a moment of reflection … we actually pull it off some dusty shelf, dust it off, wonder if it still represents the fairy tale we thought it could be <and we could be> and maybe even listen to its whisper for a while.

 

Regardless.

 

Even if you do not hear it … it is still there.

 

Even if you only hear a whisper … it is still there.

 

Even if you believe you have moved on and its voice is not worth listening to anymore … it is there.

 

Which leads me to …

 

  • A fairy tale has no expiration date

 

Fairy tales do not really die. They can live forever. I think we confuse death with “we have quit on it.” now. “Quitting on it” can take on a number of extremely viable good looking high quality t-shirts.

 

Everyday life.

 

My existing career.

 

I am too old to change direction.

 

Its too late.

 

I have too many responsibilities for what I think is a ‘just me’ decision.

 

All of these t-shirts look frickin’ good on you when you look in the mirror.

 

But none of the t-shirts represent the death of your fairy tale … just something that can cover it over. A fairy tale has no expiration date.

And with that said … the only thing stopping you from pursuing your fairy tale is time <depending on your existing starting point and what you may need to do to attain your fairy tale>.

 

Uhm.

 

I think my point today is I am fairly sure most of us had some fairy tale which means that we actually still have a fairy tale.

 

I think my point today is that I am fairly sure most of us believe Life has persecuted us by persecuting our dreams and fairy tales.

 

I think my point today is that I am fairly sure most of us are making a vulgar mistake.

 

Fairy tales don’t go away, we don’t really stop wanting them and they really have no expiration date. You may find yourself at 30 going “time to go for my fairy tale” … or maybe you do so at 50 or at any age.

 

I think we forget that we really do want ‘the fairy tale’ because … well … ‘fairy tale’ sounds so “what kids think.”  fairy tales are more than true

 

That is a mistake … a vulgar mistake of not dreaming simply because you feel like Life is contradicting, and contradictory, to your fairy tale.

 

Personally I think it does no harm to sit down and say “I want the fairy tale” … and then see if it is the time to get your fairy tale. It does no harm because … uhm … what happens if you actually do make the pivot and get the fairy tale?

Sounds like it would be worth it.

power concedes nothing unless demanded to do so

July 26th, 2017

 dynamics-of-power

 

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 “Power concedes nothing without a demand, it never has and it never will.”

 

—–

Frederick Douglass

 

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“Next to the assumption of power is the responsibility of relinquishing it.”

 

Benjamin Disraeli

 

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Well.

 

We don’t talk about power and people often beyond the tripe about how power power authority leadcorrupts people <as I have written … only people can corrupt themselves>.

 

So let me talk about the dynamics of power in business in a non-corrupting way. What I mean by that is … well … responsibility & authority. Whether anyone really admits it or not once you attain a senior position in a business you have gained power. Now.

 

This power is most often not embodied in any nefarious way but rather it is simply a reflection of responsibility & authority.

 

You have power over decisions.

 

You have power over people.

 

You have power over funds and their allocation.

 

You even have power over ideas … which ones die and which ones live.

 

Most of us do not see this as some all empowering power or even eye it with an power-within-corrupt-strongauthoritarian belief. We do not view it as some “center of power” but rather we see it is actually more like a linear tool <or hammer> selectively used.

 

Now.

 

Wielded well … power can look like a central source of authority but ‘wielded well’ is actually a flurry of linear tools, like playing whack-a-mole, applied to establish selective moments of desired behavior and progress <and this flurry actually creates the sense that there is a larger centralized power>.

 

But here is the thing.

 

Once you have gained authority you are extremely hesitant to concede the ‘power.’ This hesitancy actually shifts into full-on “hold on with ragged claws” if you have mastered <or you feel like you have mastered it> the ‘useful flurry of power’ in appropriate ways.

 

Partially I think this is the allure of … well … owning the initiative – or having some power over initiatives. This shouldn’t be undersold. It is exhilarating and … well … powerful. In business while we measure results and report ad nausea the most satisfaction most leaders get is not in measuring parts & pieces but rather the totality of what they do.  and once you taste that satifation you have no desire to conceded anything that could keep you from possibly attaining that satiscation again.

 

Is that holding onto power? Sure. I guess.

But I tend to believe it is more “I know how to do my shit and I want to keep ding that shit” attitude than any ral bad ‘power trip’ type attitude.

 

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“Never relinquish the initiative.”

 

—–

Charles de Gaulle

 

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Unfortunately … people on the outside just don’t see it that way.

 

And it is understandable they may not see it the right way because I believe it speaking Power of Words 577x600was Geoffrey O’Brien who said ‘history unfolds as always in the midst of distraction, misunderstanding, and partially obscured sight-lines.’

 

That is how the authority version of power works. It unfolds in the midst of distraction and partially obscured sight lines.

 

That is how authority works. It unfolds in the midst of a flurry of choices, decisions, delegations and doing <all blurry and, yet, creating a sense of central power>.

 

Regardless of what it is … or what it looks like … once attained we tend to not want to relinquish it – we do not want to concede it.

 

It must be demanded to be relinquished.

 

And here is where it gets tricky. Because even if there is a demand to relinquish, and you do have to relinquish <you get fired and have to take a ‘lesser authority job’ or you get demoted or you simply shift jobs with a different authority level> … we hate to concede it.

 

I mention that because that is one reason why older senior people who decide to take a lower titled job <even with the best intentions and capability to actually ‘do the job’> can struggle or just be a pain in the ass.

 

It’s not that they truly are a pain in the ass it is simply … well … they have felt the satisfaction of authority and dislike the loss of that authority.

 

All that said.

 

Power concedes nothing <unless the power owner is stupid, foolish or arrogant> … but as someone smarter than I said once … it always reveals.

 

Authority reveals.

 

And maybe what I am suggesting today is that authority can actually reveal character and ability. And once you have seen what you can do, what you are capable of doing and what you like to do … well … it is not an easy thing to conceded or relinquish.

 

And, let me be clear, you can actually be good with authority and effective with use of power and can still be demanded to relinquish it.

 

It is a falsity to suggest that being good at something means you will always be able to do it <or someone will always seek to have you do it>. you can be forced to relinquish authority, even if you are good at it, for a variety of reasons in business <ranging from well-intended to absurd>.

 

It is natural to want it again if you were demanded to relinquish it.

 

Anyway.perspective common sense justice good people

 

I say this so that maybe you take a second before you rush to claim someone is ‘power hungry’ or ‘protective of their power’ … and mean it in a bad way. Having authority and enjoying authority and wielding authority well is addictive <or maybe just like having ‘the perfect buzz’>.

Is it wrong to be hungry for that? Whew. Sure doesn’t seem wrong.

 

I say this so that maybe you take a second before you rush to judge a person who has had a senior role and has decided to assume a position with lesser responsibility & authority because … well … once you have had authority it is really really hard to relinquish it.

 

While power concedes nothing I would suggest that the feeling of authority used well tends to not want to concede anything.

 

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“Life has many ways of testing a person’s will, either by having nothing happen at all or by having everything happen all at once.”

 

Paulo Coelho

 

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the myth of simplification

July 19th, 2017

simple i like

 

“The pure and simple truth is rarely pure and never simple.” – Oscar Wilde

 

 

“What a simple black and white world you must live in.” – unknown

 

 

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Communication.

 

Effective communication has been, and always will be, complex and complicated … and a good thing for society. Effective communication inevitably feeds into the minds and enlightenment of the listeners. If you dumb down communication inevitably you dumb down the listeners.

 

Old white men hollowed out communication. I imagine as they hollowed out everything else they found it inherently more productive to gain their objectives by hollowing out communication. Everything became soundbites, powerpoint bullet points and ‘elevator speeches.’ Effectively communicating complexity took on less importance than puncturing the mind with a quick sharp stab <and then walking away>. Old white men mastered the art of emptying communication to a point where businesses end up walking on the slippery surface of irrelevance <cloaked in a beautiful robe called “what is important for you to know.”>

 

Bruce McTague

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Well.

 

I may as well fulfill my contrarian obligations immediately – nothing is it is complicated complex not simple Life worldsimple.

 

Nothing.

 

Look.

 

I may be wrong but I think the world would be a shitload ‘righter’ if we just assumed nothing was simple and started acting that way.

The whole idea of simple and simplicity has … well … fucked us up royally. It has almost become an obsession toward which everyone is consumed by until we are either frozen into inaction <this isn’t simple enough> or we hold our “simplicity prize” up high proudly … only to find in our holy quest we discarded some essential items which would have actually helped this ‘simple idea’ live.

 

We all want to simplify our lives <or at least we talk about it a lot>, simplicity in thinking, simplicity in ideas and simplicity in work … and yet, as a generalization, we all seem to seek every way possible to complicate our lives.

 

We see simplicity as a way to solve problems and, whew, we are a certainly a ‘people’ of problem solvers <but also problem creators as a corollary>.

And, yet, “it seems simple …” may be the biggest problem of all and may be one of the most misused and misguided statements and thoughts in today’s world.

 

 

A good friend of mine, an experienced communications professional, always says “if you are explaining you are losing” as an argument for simplicity. The challenge is that it … well … isn’t an argument for simplicity. It is actually an argument for clearly articulating what you want, and need, to articulate.

In fact … as I will point out later in this rant piece … being too simple actually creates more confusion, therefore, simplicity could actually be creating the explaining.

oh my god cover mouth silence do not speak

 

 

<oh my>

 

 

And that is where the myth of simplification dies. It dies in truth and reality.

 

Simplicity reality, more often than not, consists of two opposing things – security/reliability, which anchors the sense of safety thereby justifying the common sense aspect of simplicity, & passion/risk/newness, which anchors the sense of movement thereby justifying the smartness aspect of simplicity.

Simplicity reality, more often than not, is an amalgamation of multiple fragments crating a mosaic which is pleasing to the eye <and relatively easy to grasp>.

 

Simplicity reality, more often than not, consists of some opposing thoughts in that, typically, if you have one… you can’t have the other.

 

Contrary to simplicity narratives the complexity actually brings in the pragmatism of a simplistic reality <and I would argue effectiveness.>.

 

All this means is that simplicity is rarely simple and trying to capture it in a meaningful single word or image is … well … not only silly but sells the depth & breadth of a decision or situation or idea or thought … or reality itself … short.

 

Reality is complex.

Life is complex.

Most ideas and thoughts are complex.

 

And there is no simple solution to complexity.

 

Simple is hard.

 

It is hard because sometimes, okay, most times simplicity is arrived at by distilling complex solutions/ideas down to its most efficient form.

 

business simplicity complex woekI would note that from my own business experience I would say that many times simplicity ideas can only be found from checking out all of the different solutions. And after sifting through everything simplicity is more often found in a “doh” moment <not an “ah ha!” moment> in that you may be surprised by the fact simplicity is just the thing that makes the most sense at the end of the day.

 

And why is simple THAT hard?

 

Well.

 

Al Einstein said, “Make things as simple as can be—but not simpler.”

 

Geez.

 

So simple isn’t the least.

It may actually be somewhere above the least and significantly below the most <complex>.

 

This doesn’t mean we shouldn’t seek simplicity. But what it does mean is that simple or simplicity shouldn’t be defined by rules or milestones or trite “say it in 10 seconds or less” dictates or, well, any boundaries.

 

Simplicity defines itself it is not defined. Simplicity is reflective of the time, place, people, situation and solution needed.

 

Ponder that my friends.

 

What may make simplicity even more complex is, oddly enough, that part which should make it the simplest.

 

Simplicity, more often than not, is the nitty gritty stuff and not the more glamorous big vision or “big idea” stuff. It is about marrying principle and pragmatism and gradual improvement – piece by piece and part by part.

 

To me, simple and simplicity tends to be found in shit that most people would think has nothing to do with simple:

 

  • Coalesce fragments

 possibilities-plans-ideas-infinity-life-business-choices

“The whole is simpler than the sum of its parts.

Willard Gibbs

 

I think people would be much better off f they understood that while simple may be represented in ‘one thing’ it is actually representative of many things.

The best of the best ‘simplicity finders’ are the ones who are the best at coalescing fragments. Gathering up disparate pieces of information and figuring out how to make them whole in a way that

 

 

  • Box in complexity

 

Let me begin by paraphrasing a quote about how Sylvia Plath wrote…

 

“Whether Plath wrote about nature, or about the social restrictions on individuals, she stripped away the polite veneer. She let her writing express elemental forces and primeval fears. In doing so, she laid bare the contradictions that tore apart appearance and hinted at some of the tensions hovering just beneath the surface of the American way of life.”

 

Margaret Rees

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I used the quote because far too many people think simplicity is about stripping away things to showcase the core instead maybe they should be thinking about stripping away the veneer so that the truth can be laid bare.

Let me explain <you will not agree with this if you do not agree that simplicity is a ‘whole made up of fragments’>.

 

Simplicity, to me, is about using the complex parts to box in the whole.

 

making your point bracket triangulate business combine experienceYou either:

 

 

  • Bracket what you want to offer <simplicity resides within two opposing thoughts>.

 

 

  • Triangulate what you want to offer <simplicity resides in the middle>.

 

 

  • Box in what you want to offer <simplicity gets squeezed into middle>.

 

Now.

Some people may use what I just shared and say “simplicity is the distillation” and I would push back by suggesting “simplicity is reflective of all the parts as it shows the whole.”

Am I parsing words?

Maybe.

 

But when someone says ‘show a picture’ or ‘say it in 5 seconds or you lose them’ and be done with it … I just don’t think it is that simple. Simple stimuli are just as likely to confuse. Provide ambiguity. Generate a feeling of ‘lesser than’ <”I am missing something of value or I missed the opportunity to showcase some value”>.

 

— note: there is a lot of research supporting this thought —

 

Look.

 

Our minds are like real estate.

 

Space is limited and we can’t let every thought, idea, product, person or whatever have a place to stay.

 

That means where the rubber hits the road with regard to being simple and simplicity is that it must create some connection with whomever is touching that simplicity

 

I will end with Chopin. Chopin is one of my favorite classical composers. I seriously doubt anyone who has ever looked at any of his sheet music would suggest his music was not complex. And, yet, close your eyes and listen … it contains a simplicity that connects.

 

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“Simplicity is the final achievement.

After one has played a vast quantity of notes and more notes, it is simplicity that emerges as the crowning reward of art.”

 

Frédéric Chopin

 

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All I know is that we have totally fucked up the idea of simplicity to a point where simple, or simplicity, is more a myth than reality. This myth has hollowed us out – hollowed our thinking, our communication and our culture.

 

beauty in the breakdown 2

Most of the worthwhile things in Life are not hollow … they have depth & breadth … they are … well … complex.

 

Reality is complex.

 

Life is complex.

 

Most ideas and thoughts are complex.

 

And there is no simple solution to complexity but I would suggest that the beauty can be found in the breakdown of the complex to its simplest form.

Enlightened Conflict