Enlightened Conflict

those who tied the knots are responsible for untying

September 17th, 2017

knot getting shit done business solve question

 

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“Those who tied the knots are responsible for untying [them].”

 

—–

Chinese Foreign Ministry

 

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So.

 

We talk a shitload about “business problem solvers” or “disruptors” or any number of ‘problem/solution’ type things in the business world.

 

 

knot variants solve problems businessWell … maybe we should talk more about the knots.

 

Knots?

 

Well.

 

I have eased my way into a number of new responsibility positions throughout my career and one of the first things you start doing when you settle in is scan for the knots that are inherently strewn throughout the business.

 

Sometimes these are nicely tied knots someone has developed and set in place to hold together a process or system or principle to insure it holds something important together.

 

Sometimes these are nasty tangled threads created by someone who didn’t know their ass from their toes, or by the system itself <think of a lawn hose by the end of the summer> or sometimes they are representative of well-intended actions by a variety of people over time <trying to improve or fix something>.

 

And while those are all “sometimes”  … all times, all businesses, have knots.

 

That said.

I can also say that untying knots is not for the faint of heart. To do so well is to be part safe cracker, part surgeon and part Navy Seal.

 

Ah.

 

But not everyone views knots the same – in how they occurred and what needs to be done to untie.

 

I would suggest how you view a knot depends on whether you believe in cause & effect <a linear action model> or in a more ambiguous “a cause can create multiple effects’ model.

linear cause and effect thinking behavior knot

 

 

Let me explain a little.

 

When I started n the business world we spent a shitload of time discussing cause & effect, stimulus & response and … well … a lot of behavior based on a linear ‘if this, then that’ type model.

 

Not so much today.

 

In today’s world almost all situations <internal process as well as consumer/buyer behavior> are ‘knotty.’

knot untie business confusing responsibility

 

I often show a picture of an atom in attitudes & behavior discussion but I like the knot metaphor also.

 

Uhm.

 

Yes.

 

This type of thinking, unfortunately, increases the likelihood of ambiguity.

 

Ambiguity is not one of those things the business world tends to happily embrace.

 

To be clear.

 

There is a lot to be said for teaching young business people cause & effect basics.

I liked growing up & learning the business world encased in a cocoon of certainty type thinking. Linear type thinking gave me some clarity and it certainly permitted some fairly easy conclusions and recommendations.

 

Unfortunately I also found, over time with experience, this increases the likelihood of … well … a shitload of bad things – wasted energy, misguided efforts and monies being funneled into activity generating less-than-desired outcomes.

 

But.

It had been linear logic and, therefore, provided some certainty to base the recommended recommendations on.

 

Ah.

 

Certainty.

 

Certainty is something we all crave in business. But we may crave it for a slightly less obvious reason then you may think.

 

Linear permits us to more easily get the one thing almost everyone wants – a way to get out.

Yeah.

 

It’s not really about solutions or answers … simplistically … it is awareness that there could be a way out.

 

Just think about it a little.

 

Most of us when faced with some situation, issue or problem just want a way out of that situation, issue or problem.

 

And, yet, we spend gobs of time talking solutions and most likely invest far too much time & energy extrapolating out “what of scenarios” in seeking what happens when we untie the knot and move forward. It’s quite possible we should be investing more energy, instead, on looking at a knot and simply seeking the best way out of the knot.

 

And that is where linear thinking kicks nonlinear thinking’s ass.

 

With ambiguity the way out is not only less clear but, at times, it can seem like a crapshoot –what is behind door #1, versus door #2 … a well as door #3?

And who the fuck wants that in any business decision maker situation?

 

Which leads me back to knots.

 

As you move up in management, and Life I imagine, you either get better at linear to navigate ambiguity thinking experience business knotseeing the knot and seeing how to untie a knot … or you remain a linear cause & effect decision maker.

 

I would suggest the world can use both; however, the world <business or otherwise> cannot exist solely with cause & effect decision makers. In addition .. each group and drive the other one frickin’ crazy.

 

But … suffice it to say … we need knot un-tiers.

 

Being an un-tier actually consists of two aspects … one attitude and one expertise.

 

Attitude: personal responsibility.

 

You own the knot.

This is a metaphor … a metaphor for a problem and owning the problem.

We all inherit problems. And the most successful of us look at them as knots, not ‘some simple fix <do this/get that>. The most successful of us don’t sit around bitching about the knots, whether they were there already or created by someone else, but go about assuming responsibility for any and all knots and go about untying as many of them as we can.

But here is the thing about this responsibility. We own the knot. We do so because we know that once we are in a position to get shit done … all that matters is getting shit done. And you know you have the responsibility to do what needs to be done to get shit done.

It does no good to say “not my knot.” You have a job … they are all now your knots.

 

I would note that untying knots is kind of a “go big or go home” type venture. I say that because in business once you begin untying … well … you have to keep going. Knots, good and bad, exist for a reason … so eliminating, or rearranging, a knot will have consequences — stopping is not an option.

 

 

Expertise: ability to navigate the interweaving that binds a knot.

 

Untangling is part vision and part deft touch.

Anyone who has ever untied an ‘impossible knot’ knows that you cannot simply tug & pull … you have to ease one aspect and pull another and maybe even push in other place. Deft. And as you do so you have the vision ability to see the unseen parts and get a sense of where one ‘weave’ has appeared and where it has come from, what it crosses and if it is actually entangled with another weave.

 

———

 

knot theory getting shit done do business

—–

 

I would suggest that this is partially an ability to navigate some ambiguity.

 

Ah.

 

That last ‘navigate ambiguity’ leads me to one last thing.

 

Cause & effect thinkers can be a cleverly dangerous group of business thinkers to work with.

Using the business knot as the example … the most dangerous thing a linear thinker can do is offer everyone the false linear cause & effect conclusion.

 

Huh?false linear cause effect knot business decision

 

Think of this knot as like shoelaces. The knot is there with the aglets <the small sheath, often made of plastic or metal, used on each end of a shoelace>. The linear thinker, incapable of untying the knot suggests the knots doesn’t matter because if I have the left aglet, and the right aglet, they suggest “I can clearly see the ultimate cause & effect”.

 

That is wrong. And dangerous for making a business decision.

 

Not to put this too harshly but that logic is like saying “I love all jelly filled donuts” not knowing some are filled with shit.

 

All that said.

 

I will say that once you have tied a knot you do assume some responsibility for it – keeping it, explain it or even untying it. I mention this because a lot of us leave positions, jobs & companies and far too often leave a knot behind with no explanation.

Maybe we are embarrassed to highlight a knot or maybe we just start thinking “not my worry anymore.”

Well.

It doesn’t really matter what you think … you own the knot and you have a responsibility to talk about any and all knots with anyone who may someday want to untie it.

just please act like a grownup

September 15th, 2017

pretending to be a functioning adult exhausting

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“For in every adult there dwells the child that was, and in every child there lies the adult that will be.”

 

=

John Connolly

 

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“Refusing to grow up may be a form of rebellion. But really growing up could be a revolution.”

 

Susan Neiman

 

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Well.

 

organizational exhaustion batteryTrump is exhausting. Not his presidency, not his administration, not his lack of policies or lack of any intellectual thought … just Trump.

Trump is exhausting.

 

I have decided he is exhausting because while I have continuously woken up every day hoping that today would be the day he would actually act like a president … okay … maybe just like a business leader … okay … I actually just want to wake up and see him act like an grownup … a grown up.

 

Today, just another day, he wakes up and starts tweeting about London terrorism <which the UK prime minister and Scotland Yard have to respond “not very helpful”>, about an ESPN anchor, about his stupid wall, about … well … too numerous to count. And it isn’t just his lack-of-any-real-thought 140 character tweeting it is also his tween tone, teen sensitivity and teen words/grammar/punctuation.

 

He is not even the junior class president … he is just the gossip girl between classes.

 

Think about it.trump sophmoric dennis

 

Everything is unfair.

He is sad.

Girls confuse him.

I told you so.

I wish everyone would pay attention to me.

Create drama <to Armageddon-like levels when possible>.

 

 

<sigh>

 

 

You would think I would have been smart enough to know that this is the new normal for us but the same normal for Donald J Trump.

 

I mean, what the hell, I wrote the following in March 2016 <yeah … 18 months ago … seems like a lifetime in Trump squirrel years>:

 

—————

 

And then, after my first response, I laughed. I laughed because I sudden realized that every teen in America must be celebrating in the halls of their high school.

 

Trump is one of them.

 

<and imagine the kitchen table conversations now taking place where parents are counseling their children only to hear “you are being so unfair !!! … I was just retweeting what was on the internet … c’mon Mom … Donald Trump does it … you are being unfair …!!!”>

 

Look.

 

stop tweeting trump batmanSit around a bunch of older folk and pretty soon the conversation will ease its way into how the younger generation is addicted to their phones, they cannot think for themselves, twitter is the universe of the mindless illiterate generation, twitter is the death of grammar & punctuation and they believe everything they see on the internet.

 

Suffice it to say, older folk have a tendency to believe handheld technology is destroying young people’s minds <the implication is that ‘sensible grownups would never do the things that immature, selfish, entitled young people would do.’

 

<please note … I do not agree and that when I am involved in this discussion it is typically around that lat comment that my head explodes>

 

Anyway.

 

Trump is what older folk actually fear & believe.

Trump embodies teen twitterology.

 

He cannot stop retweeting and cannot stop from commenting on anything and he tweets before thinking … and retweets anything that comes across his phone that looks interesting to retweet <regardless of whether he has actually checked that it is real or not> .

 

He can summarize his policies, with detail, in maybe 2 tweets issued as he sips his coffee in the morning.

 

After the coffee kicks in it will take about 6 tweets to change the previous 2.

And later in the day he gets to go on air and discuss how the world is unfair <only to him>.

 

This is Trump’s doom loop of consistent inconsistencies whereby the next tweet update absolves responsibility for the less than thoughtful tweets up to that point.

And, of course, it would be unfair to judge him on his 25th tweet when he is already on his 1250th tweet.

 

Wow.

 

 

Dear weakDonald, have you thought about enrolling in high school again so you can troll the hallways as a bully and be the most important boy in the sophomore class?

 

His immaturity almost makes teens look mature in contrast.

 

<source: teens celebrate trump as new leader (‘cause he is just like us) March 25th 2016>

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Trump’s tweening behavior is tiring.trump tweet mouth loser

 

Exhausting.

 

I just want him to act like a grownup.

 

That’s it.

 

Yeah.

 

The bar is that low.

 

Is that too much to ask?

 

I ask this because I know that being a grownup & “grownuphood” <a little different than adulthood> is all about becoming someone and something … and unbecoming someone and something.

 

The truth about growing up is that we are constantly developing and un-developing and we continue to survive the missteps and step backs and figure out where & how to excel with momentary glimpses of what ‘could be’ … and that is what grownuphood is all about.

 

And that is the ‘growing up’ I fear Donald J Trump is not doing <nor has ever done>.

 

 

If I could talk to Donald J <most likely using lots of pictures> I would tell him that grownuphood is much much better than okay. It is really good. It is much better because while some call it the burden of responsibility I call it “the freedom to enable my destiny.”

 

Yeah.

Destiny kind of demands some grownupness <sorry about that Donald J>.

 

But the prize of grownuphood?

 

You do with your destiny what you want … you can  get angry if it doesn’t happen the way you want but suffice it to say … grownuphood is great because it is YOUR time to make it happen.

 

And I wish grownups would reclaim grownuphood and let the youth have their youth.

And I wish Trump would claim some grownuphood and let the youth have their youth.

 

trump lower tweetBut … this is Trumpville.

 

A place where little makes sense.

 

That is where we seem to live today.

 

Look.

 

He can be an idiot of he wants.

He can be incompetent <because he is>.

He can be an empty intellectual vessel <he is>.

 

But for god’s sake … just please start acting like a grown up.

 

liminal spaces

September 12th, 2017

transition liminal space change idea experience

 

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fearlessly-fiona:

 

“I’m an adult” I whisper as I try not to panic while I’m filling in all those forms that I don’t understand.

 

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“Liminal” means “relating to a transitional stage” or “occupying a position at both sides of a boundary.”

 

 

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Ok.

 

First.

 

liminal space hallway metroLiminal spaces are real spaces.

 

Liminal spaces are throughways from one space to the next. Places like rest stops, stairwells, trains, parking lots, waiting rooms, airports feel weird when you’re in them because their existence is not about themselves, but the things before and after them. They have no definitive place outside of their relationship to the spaces you are coming from and going to. Reality feels altered here because we’re not really supposed to be in them for a long time for think about them as their own entities, and when we do they seem odd and out of place.

 

 

Second.

 

 

I plan on discussing liminal spaces as intangible mental spaces.

 

 

Liminal Space inbetween threshold

If you feel that you are anxiously floating in the inbetween perhaps you are in The Liminal Space. The word “liminal” comes from the Latin word limens, which means, “threshold.”

“… it is when you have left the tried and true, but have not yet been able to replace it with anything else.

 

 

Okay.

 

Mentally … this in-between is a space in which we have lost context … and … oops … our brains love context <and hate lack of context>. This ‘hate’ translates into discomfort, maybe some anxiety and absolutely an innate mental desire to get the hell out of that space and into some space where we can reengage some context.

 

Rationally we know these spaces are … well … irrational and we can mentally stifle the anxiety … for a while. Because no matter how good we are at stifling it there will always be an underlying sense of uneasiness. In business you either figure out how to manage the anxiety or you are never gonna make it in the business world.

 

Why? Because a career is riddled with these moments and spaces.

 

All that said.

 

I think we, as people, enter liminal spaces in our heads all the time. I don’t mean every minute I just mean on a fairly consistent basis we lose some context and enter into some wretched mental in-between space where … well … we feel uncomfortable. We feel uncomfortable because we are mentally in some transition space from which we cannot envision what will be there <outside this wretched space> when we actually find the exit we can leave the space by.

 

Yeah.

 

transitional liminal path grow poetential change

Unfortunately, while we seek an exit to get out of the liminal space … we also feel uncomfortable because <insert a ‘shit’ here mentally> the next step may actually place us into a tangible “unknown” place.

 

Not only does that suck but … well … we do not like it.

 

It is a weird combination of tangible and intangible … and  shitload of unknown.

 

It feels tangible as in you walk in some blank-ish vanilla type room and actually exit by some door which appear at some point. That part we may not like but we can semi-understand.

 

And, yet, at the same time this space is truly 100% intangible <lacking context> which creates a sense of instability and warped perception space. I imagine a lot of people flail about a bit in this space trying to transitional leap risk think challenge businessnot only find context or something tangible to hold onto but also a frickin’ door to get out of this wretched liminal space.

 

All the while we flail about in a space naturally encourages some confusion and a lot of “things seem off” feelings.

 

Worse?

 

It not only feels wrong but feels like something is going to go wrong. You cannot really put your finger on it <although most of us try desperately to try to put a finger on something> and it increases anxiety.

 

Sometimes that anxiety is high and sometimes it is just a bothersome niggling in the head … but anxiety it is <and it is uncomfortable>.

 

The anxiety occurs because reality is not really being altered but it appears slightly warped. It is kind of like looking through an imperfect piece of glass – where things can look a little fuzzy or odd. Its kind of like time has warped a little and you are coming and going at the exact same time where in the blur of the transition your brain is suggesting “this is not good … this is not normal” and you desperately want to move n … but cannot find that frickin’ exit.

 

All that sounds horrible.

 

Oh.

 

And it sounds particularly horrible if we are talking about the business world.

 

The fact is that business people are more often than not judged on how well, and how quickly, they can navigate the mental liminal space.  We in business don’t really talk about it much but a lot of the shit we do is transitioning from the known to some version of known/unknown. That’s kind of what managers and leaders do. And it is certainly a main component of shifting from a young less-responsible employee to an older more experienced responsible employee/manager.

 

Along the way the stepping stones are actually lily pads with differing expanses & depths of water in between. You either navigate the transitions or drown in the liminal space.

 

Oh.

 

And, yet, liminal spaces are also throughways to places of the imagination – kind of the construction sites of “what will be.”

 

We like that kind of shit.

 

That’s ‘future’ and ‘hope of something better’ type stuff.change every step liminal transitional grow imagine

 

That thought helps us out a little.

 

It helps because this isn’t the kind of stuff that gives any tangible context but it does give us some fortitude to get through this space.

 

Anyway.

 

I admit.

 

I love the whole concept of a liminal space and I do believe if more people not only learned to manage the anxiety & angst of a liminal space AND embraced the fact it was a valuable transitional space … well … we would be much more efficient & effective in business and in Life in gaining the more valuable “what could be’s” — which are what we all live for anyway.

 

 

humans can do it so quietly

September 5th, 2017

Finding the white space

 

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“The worst thing about falling to pieces is that humans can do it so quietly.”

 

inkskinned tumblr

 

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“The loneliest moment in someone’s life is when they are watching their whole world fall apart, and all they can do is stare blankly.”

 

——

F. Scott Fitzgerald

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Well.

 

Stark.

 

That is what I felt when I put these two quotes together for the first time.

stark horizon life view

Starkly absent of cynicism, pessimism or optimism.

 

Just stark.

 

Stripped of any hues of Life.

 

That’s what I felt.

 

Shit.

 

I then sat back and said “whew, if I felt that … imagine how someone feels who actually writes these things.”

 

And maybe that is my point.

 

Most of us can only imagine how it feels.

 

Most of us, at our worst, get only a glimpse of this starkness.

 

And even then our stark is most likely not this stark.

 

 

Now … what I do know that humans can fall to pieces incredibly quietly.

 

I do know that starkness is difficult to express to someone who has never seen fill-emptiness-empty-with-various-thingsstarkness.

 

I do know that there are most likely more people who, on the outside, are holding their shit together so well that most of us don’t even think to offer a ‘are you doing okay’ question.

 

I do know these are the people who so quietly are falling apart.

 

So here’s the deal.

 

Falling apart is falling apart. What I mean by that is everything, and I mean everything, that falls apart makes some sound. You just have to listen closely enough to hear it.

 

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No, now you’ve got me interested, I want to know

 

exactly what seems wrong to you, how something could

 

seem wrong to you. In what way do things get to be wrong?

 

——

John Ashbery

 

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You have to listen closely for the sound one makes when they fall to pieces noise silencequietly.

 

For there is a sound.

 

It may be just a whisper of a sound. You may even confuse it for the rustle of falling leaves.

 

But.

 

Quietly or not … as the pieces fall apart they make a sound.

 

You just have to listen closely.

 

This gets even trickier. Let me go back to my ‘stark’ opening. If you have never truly experienced stark, it is difficult to see this kind of starkness.

Sure.

You may get a sense of ‘something wrong’ but far too often we skate along the superficial surface of ‘something wrong’ assuming lack of depth or “not any starker than we have ever seen” and … well … we miss the true starkness.

 

My point?

What may sound like the rustle of some dead leaves on the ground may actually be the sound of some starkness we cannot even imagine.

 

By the way … what differentiates humans from other species isn’t opposable thumbs or the size of our brains … but rather compassion and an interest in humans – interest as in doing better, being better and jut … well … a better life <and helping people be better if they are not>.

 

While, of course, we want it to be better for ourselves we don’t want it to suck for others. And we certainly don’t want anyone to have such a stark existence that their Life retains no color or, worse, no hope.

 

The difficulty in fulfilling this inner innate characteristic is the outer irate characteristic of Life. It is always angrily demanding you to focus on it … and not the other humans occupying Life.

 

Look.

 

I am not suggesting running around listening to everyone’s whispers looking to save everyone.

 

I would suggest that the two quotes I used reminded me that saving a human … life whispers listen closelyjust one … can sometimes be enough.

 

Just listen closely.

 

Humans can fall to pieces so quietly. And no human, even someone we really do not like much, deserves to have such a stark existence that … well … they can only stare blankly at a Life falling apart.

 

the randomness of thinking & thoughts

August 31st, 2017

context make things better young

 

Well.

 

Be prepared. I almost always open with a quote but today I open with a sentence … a 198 word sentence written by Oliver Wendell Holmes Sr <father of US Supreme Court Justice Oliver Wendell Holmes Jr.>:

 

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Many times, when I have got upon the cars, expecting to be magnetized into an hour or two of blissful reverie, my thoughts shaken up by the vibrations into all sorts of new and pleasing patterns, arranging themselves in curves and nodal points, like the grains of sand in Chladni’s famous experiment,—fresh ideas coming up to the surface, as the kernels do when a measure of corn is jolted in a farmer’s wagon,—all this without volition, the mechanical impulse alone keeping the thoughts in motion, as the mere act of carrying certain watches in the pocket keeps them wound up,—many times, I say, just as my brain was beginning to creep and hum with this delicious locomotive intoxication, some dear detestable friend, cordial, intelligent, social, radiant, has come up and sat down by me and opened a conversation which has broken my day-dream, unharnessed the flying horses that were whirling along my fancies and hitched on the old weary omnibus-team of every-day associations, fatigued my hearing and attention, exhausted my voice, and milked the breasts of my thought dry during the hour when they should have been filling themselves full of fresh juices.

 

——————————–

 

 

So.

 

vision-intentions-attitude-bigger-betterWhen I read this sentence <read it several times in fact> I thought of “filling up” and “emptying out.”

 

Huh?

 

Oliver Sr. was no dumb shit. His brain was filled with more “kernels of knowledge sand” than most of us will ever be filled with. And, yet, he outlines how the knowledge works best when emptied of structured thinking and any specific destination but rather when “without volition” new thoughts are unharnessed by old learning rearranged.

 

Couple lessons in that:

 

  • New thinking is almost always simply a new way of looking at something everybody already knows.

 

  • In an age of instant gratification, smartphone access to any answer you would ever want and a belief that the fastest answer is the best answer it is good to remember that thinking is like baking. You have ingredients and you need to properly bake them to arrive at something special.

 

 

This isn’t to suggest that there is no hurry but rather you use the allotted time in the best possible way.

 

I worry more about the latter than I do the former in today’s world.

 

I worry about it because thinking is more often like what someone referred to Emerson’s writing as “a chaos full of shooting-stars, a jumble of creative forces.”

 

That is thinking.

 

Thinking doesn’t pretend to follow rules, enact some methodology or even use dream window of opportunity imaginethe words it is ‘supposed to use.’

 

—–

unharnessed the flying horses that were whirling along

 

my thoughts shaken up by the vibrations into all sorts of new and pleasing patterns, arranging themselves in curves and nodal points, like the grains of sand

 

fresh ideas coming up to the surface, as the kernels do when a measure of corn is jolted in a farmer’s wagon

—-

 

And more often than not, in an attempt to be more efficient in a time constrained world, we try and micro-structure our thinking.

 

It seems like as the world became more enlightened by mass media, structured education systems and “college for all” we have become … well … more sensible in our thinking.

 

Which brings me back to my opening sentence.

 

It breaks all the rules of not only how to write but how to think.

 

And, yet, it captures the essence of thinking … it certainly captures the magic of thinking … and, unfortunately to the thinking methodology Nazis, it certainly captures the practicality of freedom in thinking.

 

thinking lazy capacityOur world today is strewn with catchy incorrect memes, rewritten history, faulty logic and misleading statistics all offered to us out of context.

 

The internet, while offering us a boundless offering of truth & facts, has only encouraged sloppy, lazy thinking.

 

It should be enlightening us but, far too often; it actually encourages some fairly absurd unenlightened thinking.

 

Thinking, and I mean real thinking, can cure this unenlightened cancer. The cancer is not social media or this absurd love of brevity … it is us and our thinking.

 

In thoughtful moments I tend to believe people know this. They know social media and smartphones and the internet is not the problem … it is us. Yeah. All those things make us susceptible to these wacky conspiracy theories, false statistics and alternative facts but they do not live unless we breathe life into them.

 

Look.

 

I do worry about thinking on occasion. Shit. I have even written about how I cried about thinking in today’s world.

 

I have a number of friends who send me memes and out of context quotes to make a point and ask me my view.

 

I probably send more time fact correct and making people aware of truth than I do sharing my own opinion. That worries me. in fact this is a direct quote from me:

nobody gives a family guy

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But here is what really worries me.

 

If you, not a dumb guy by any stretch of the imagination, can truly believe even 75% of what you shared with me then what does the everyday schmuck believe?

 

That is what worries me.

 

=========

 

Thinking does take time and some space and … well … even some work <even if that work is to find empty space and not working>.

 

And, even then, the problem is that you can search the internet far and wide without finding a clear repudiation of some falsely stated, good sounding piece of untrue crap.

 

In fact.

 

If you do spend some time researching something you will more likely find a massive gap between public belief and expert knowledge.

 

There is often such a delusional gap between reality and “belief” it often seems absurd … and absurdly difficult to bridge the gap.

 

We need more thinking today than ever before. And, sadly, we need more thinking on simpler things than ever before.

 

Oliver Sr. was thinking on big things and big thoughts. And we need people like that.

 

What worries me is that in today’s world we need more people doing more thinking on the kernels of corn, the grains of sand and the horses themselves.

 

 

unicorn and ally

I worry about that because if we don’t have more people doing that kind of thinking all we will end up doing is rearranging unfortunately misguided untrue kernels of corn, fake grains of sand and unicorns not horses.

 

I imagine my real point today is that effective thinking is dependent upon tow things:

 

  • insuring we have lots of “true grains” of sand in our heads <not alternative facts or falsehoods>

 

  • insuring we have some time to properly jostle the kernels of corn <or grains of sand if you don’t want me to mix my metaphors> to rearrange them in new configurations

 

I don’t believe the world, society or any business wants us rearranging lies, fake and unicorns in order to form a better union.

be-better-exponentially

 

getting squeezed

August 30th, 2017

 

 

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 big_squeeze

“Paranoid?

Probably.

But just because you’re paranoid doesn’t mean there isn’t an invisible demon about to eat your face.”

 

Jim Butcher

 

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“Sometimes, I feel the past and the future pressing so hard on either side that there’s no room for the present at all.”

 

Evelyn Waugh

 

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“Panic is the sudden realization that everything around you is alive.”

 

William S. Burroughs

 

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Ok.

 

This is about life as a business leader.

 

but i am the best leader i told you soOk.

I do not care how good you are … you will get squeezed.

If you suck, you get squeezed often. If you are good, you only get squeezed on occasion.

 

But good or bad … all business leaders get squeezed at some point.

 

What do I mean by squeezed?

 

In general, the responsibility world as viewed by a manager is a fairly vast place because it rarely is defined solely by direct reports or even full departments you manage but rather all dimensions emanating outwards from every decision you, or your employees, may make.

 

The good news about this is that within all that vastness there is a lot of room to let some of the more horrible or horribly mundane crap just slip by.

 

The bad news occurs when all of a sudden the world shrinks and you feel squeezed and evaluated by the what you had considered fairly mundane up until that moment.

 

And this can happen a lot easier than one may think.

 

Between politics in the office, relentless evaluation from outside the employee believe non believe business lead manageorganization as well as inside the organization and the normal ebbs & flows of everyday business which seem to almost simultaneously uncover grains of truth and cover grains of truth the vastness of what you actually do can become small pretty quickly under all this scrutiny.

 

And if you are not careful … you get squeezed into … well … not nothingness but certainly “lessness.”

 

I would suggest any manager worth a shit will almost always fight back <or respond>. It is almost a survival instinct but it can also be an ego instinct.

 

Regardless.

 

You gotta sharpen your elbows and create some space for yourself in between what all the scrutiny is suggesting <which often feels a lot like demanding> and what your current role is outlining as the right way to think and behave.

 

But here is the hard part.

 

And it is kind of surprisingly hard.

 

It is fairly easy to sharpen your elbows and fight back … but without some thought you are simply fighting — fighting with no purpose other than it feels good to fight <or you are fighting simply out of thoughtless, or less than thoughtful, survival>.

 

transformational leader 1And while fighting back in and of itself is somewhat satisfying because you feel like you should … it is less than satisfying because it has no real focus or purpose. It doesn’t have any ‘long game’ aspects involved <and if you have any desire to be a good leader/manager you have to be able to view beyond the present moment>.

 

I would argue this is where ‘knowing what you want and knowing who you are rears its ugly head.

 

Suffice it to say when you get squeezed you are gonna respond in some way.

You have to.

Because if you are a manager managing the shit in the present it is a fairly small window in which to work. That small window gets even … well … smaller if you are getting squeezed by the past and future challenges. This is what you will inevitably see as some response options:

 

 

  • Tripling down on what you believe makes you look good <this is image … putting on a good face … “talking the talk”>.

 

The risk on this one is that … well … you may be trying to look good on something you may not actually look good doing. In addition. If you are a crappy actor people ll see what you are trying to do.

 

  • Doubling down on what you are actually good at <usually with words and sometime directing people to do shit>.

 

The risk on this one is that what you are good at may not actually be what is needed to get out of the squeeze. You are definitely, and defiantly, playing to your strengths but it just may not be what it takes to penetrate the weakness in the squeeze.

 

  • Flee <absolve of responsibility>.

 

The risk in this is … well … you are a leader & a manager and you have absolved yourself of responsibility. If you cannot make the responsibility stick with someone else I can guarantee that the responsibility will stick with you like your shadow wherever you flee.

 

  • Find a different enemy so that the squeeze decides to go elsewhere.

 

The risk in this is being “anti” something is pretty easy but standing for something is really hard <and most people know that>. I could actually suggest in some ways being anti is lazy.

 

So.

 

All of that leads me to the best way to get out of a squeeze.

 

  • Stand for something.

 

The risk in this is … well … not really a shitload of risk unless you elect to stand for something stupid, bad or idiotic. But if you do this right … convince yourself that what you are standing for is something worthwhile but also mentally accept it may not perfectly align with your group norms as well as societal norms … but still be the right thing to stand for.

 

All that said.only the paranoid survive complacency

Unfortunately getting squeezed can also encourage another outcome & response – paranoia.

 

In fact … I almost called this paranoia (enemies everywhere).

 

I almost did that because paranoia is possibly the worst reflective response to being squeezed. What I mean is that once you have been squeezed a portion of you may start worrying that there is some hidden cabal or agenda ‘out to get you.’

But I did not call it that because paranoia is only one possible response to getting squeezed.

 

I would suggest that paranoid carries a fairly negative connotation. The reality is having a slight thread of paranoia <lets say “proportionate to your depth of confidence”> can often keep your head out of your own ass and more on a swivel watching what is going on around you.

 

Some would suggest it keeps you aware of your “what if” muscle. I would suggest it can keep your “if it can go wrong, it will” muscle.

 

Paranoia, when living in a healthy state, often helps your view of all the potential outcomes and solutions, with a thought of “proactiveness” to head off shit before I even exists.

 

Obviously, if paranoia is your only response to being squeezed and is your constant state of mind, that is neither healthy for you or the organization.

 

======================

 

 

“Paranoia is just the bastard child of fear and good sense.” (Charlie)

“Poor thing. Let’s adopt it, give it a last name and raise it right.” (Jace)

“You want to get it a puppy, too?”

“Sure. We’ll call it Panic. It and little Paranoia can play together at the park and scare the hell out of all the other kids.”

 

 

D.D. Barant

 

===========

 

In the end … all managers and leaders get squeezed at some point. I would also suggest that how you navigate ‘the squeeze’ early in your management career will set you on a certain type of path with regard to how you manage being squeezed. And, just like with any pattern, the more often something works the next big thing lots of small thingsmore likely you will be to continue doing it.

 

Yes.

 

I will agree that sometimes a new challenge later on in Life will force someone to reflect and ‘rise to the occasion’ and shed some of the lesser aspects of who and what they may have been up to that point … but most people just stick with what they believe got them to where they are.

 

All I can say is that being squeezed has a tendency to squeeze out whatever character you may have within – some will be disappointed by what is squeezed out and some will be pleased. Just know that whatever is squeezed out can be seen by everyone.

 

the deplorables defined

August 30th, 2017

trump voters deserve not waste of space

 

===============

 

“The saddest aspect of life right now is that science gathers knowledge faster than society gathers wisdom.”

 

Isaac Asimov

 

==============

 

“So I don’t want to paint with too broad a brush when I say that you were warned about this man—and you ignored our warnings.

We were right; you were wrong.

 

The masses, it turns out, sometimes are asses.

Sometimes the people who actually pay close attention to politics know more than the disgruntled populists and nationalists who are willing to gamble on the future of this great republic—and on the reputation of a conservative philosophy that goes from Aristotle to Burke to Buckley—in order to boost a reality show host.

You elected your guy, and look where it got us.”

 

Matt Lewis <Republican Conservative>

 

================

 

 

Ok.

 

I probably get in more heated debates over Trump voters than almost any other deplorable Trump votertopics discussed these days – with both Trump voters and non-Trump voters.

 

I even know why it happens … we generalize and we label.

 

And in generalizing we force a Trump voter to defend other Trump voters, who most likely voted for Trump for some other reason than the one they are defending, and the non Trump voter paints all Trump voters with the worst of the worst attributes <the truly deplorable aspects>.

 

This is crazy.

No.

This is stupid.

 

The majority of Americans don’t have a label attached to them other than “get up and go to work and get shit done” people.

People rarely self-identify as a CNN watcher or Fox watcher or MSNBC watcher … or a republican or democrat … or any fringe group when you meet them.

 

We apply the label on them … we generalize for them.

 

But most people are labeled by … well … community, family and what they do to earn a living every day.

Sure … elections force most of us to take some stand but most of us embrace that stand with some unease. We would rather be defined by what happens in our day and lives than by whom we elected to vote for.

Most of us have our own imperfections and flaws without having to explain, or be defined, by some imperfections and flaws of someone who we voted for.

 

Most of all the label stuff is crap.

 

And maybe what is worst about labels are they suggest most Americans have to be “x” or they are “y.” That is complete and utter bullshit.voters people america speak out

 

I can be tough on immigration and still be compassionate.

 

I can have government les involved in healthcare and still make sure a safety net is available for all people.

 

I can increase my military budget without being some “hawk” who wants to drop bombs on everyone.

 

I guess my real point is that most Americans want it all and chafe when it is suggested they have to choose one thing or another. While TV pundits went out of their way to suggest this last election was a ‘binary choice’ the truth of the matter was that the decision on who to vote for was more likely a complex more-than-binary choice.

 

Which leads me to the Trump voters.

 

Up until now I have leaned heavily on the fabulous CBS News Nation Tracker Poll <CFM Strategic Communications panel survey> which outlined that the nation’s view of Donald Trump as President breaks down into four categories – Believers (22%), Conditionals (22%), Curious (21%) and Resisters (35%).

 

The first category are true believers who think Trump is on the right track. Conditionals generally support Trump, but may not approve of everything he does or says. The Curious are opponents, but could be swayed depending on Trump actions. Resisters see no hope in Trump and oppose him across the board.

 

But now there is a new piece of research out which breaks Trump voters into 5 groups which I will use to make my point again.

 

To summarize it I offer these 5 numbers to keep in mind:

 

American Preservationists (20%): 12 million people

  • These are the core ‘always-Trumpers’ … this is also the group who think anti-white discrimination is a much more prevalent problem than is discrimination against any minority group <which is, realistically, false>

 

 

Staunch Conservatives (31%): 19 million people

  • These are the core Republicans who would most likely vote for any Republican even if it was an alien

 

i have a voice opinion vote participate

Anti-Elites (19%): 11 million people

 

  • These have relatively cooler feelings toward Donald Trump and nearly half had favorable opinions of Clinton in 2012. This group shifted most dramatically, however, against Clinton by November 2016.

 

 

Free Marketeers (25%): 15 million people

  • Small government fiscal conservatives, free traders, with moderate to liberal positions on immigration and race.

 

 

the Disengaged (5%): 3 million people

  • This group does not know much about politics, but what they do know is they feel detached from institutions and elites and are skeptical of immigration.

 

 

USA population: 326.5 million people

USA adult 18+ population: est. 250 million people

 

<note: I used 60 million Trump votes to simplify my math and come up with people numbers>

 

The other thing I always keep in mind is that nowhere along the way, primary & general elections, has Trump ever won the popular vote. In the primaries Republicans voted in significant numbers for anyone but Trump <almost 2/3rd of primary votes did not vote for Trump>. My point in all these numbers is that Trump voters are not just an American minority/splinter of the whole but a relatively small <but loud> group.

 

Regardless.

 

Here is the topline good news … I would estimate we have less than 20 million, idiots Trump voters smart people stupid fucks breakdown of populationmy guess is maybe 15 million, truly deplorable people in the USA … say maybe 6% of adults. Here is the bad news … we tend to suggest those 6% are representative of all Trump voters <as well as all that is ignorant, deplorable and bad about USA>.

 

Anyway.

 

We screw up numbers in generalizations all the time.

Not all Trump voters voted for the same reason nor do they have similar issues.

 

It’s just like discussing “the 99%.”

 

The 99% are a mix of the wretched of the earth, the everyday schmucks who want to do the right thing and a fairly large group of upper middle class <doctors, university teachers, journalists, senior management, politicians>. It is the mixed bag of people who, without them, the 1% would cease to exist.

Lumping them all together in the 99% is almost suggesting that is America’s middle class which then suggests opportunity is equal to all <and the 1% should be everyone’s objective>.

 

Trump’s voters were a mixed bag of people with some good reasons to pull he lever for Trump and some bad reasons for pulling the lever for Trump.

 

Anyway.

 

I purposefully called this piece today “deplorables defined” to make a point. Of course not everyone who voted for Trump is deplorable … and Hillary never suggested such a thing. But … gosh … maybe we should have listened to her a little more closely … and maybe we should have listened to the entire speech … and maybe, just maybe, it is possible she was right:

 

——————

 

“I know there are only 60 days left to make our case — and don’t get complacent, don’t see the latest outrageous, offensive, inappropriate comment and think, well, he’s done this time. We are living in a volatile political environment. You know, to just be grossly generalistic, you could put half of Trump’s supporters into what I call the basket of deplorables. Right? The racist, sexist, homophobic, xenophobic, Islamophobic — you name it. And unfortunately there are people like that. And he has lifted them up. He has given voice to their websites that used to only have 11,000 people — now 11 million. He tweets and retweets their offensive hateful mean-spirited rhetoric. Now, some of those folks — they are irredeemable, but thankfully they are not America.”

“But the other basket — and I know this because I see friends from all over America here — I see friends from Florida and Georgia and South Carolina and Texas — as well as, you know, New York and California — but that other basket of people are people who feel that the government has let them down, the economy has let them down, nobody cares about them, nobody worries about what happens to their lives and their futures, and they’re just desperate for change. It doesn’t really even matter where it comes from. They don’t buy everything he says, but he seems to hold out some hope that their lives will be different. They won’t wake up and see their jobs disappear, lose a kid to heroin, feel like they’re in a dead-end. Those are people we have to understand and empathize with as well.”

 

—————-

sigh charlie

Sigh.

 

Of course, none of us really did pay attention to it all <even the mainstream media which was supposedly all in her camp> and paid the price of not doing so by missing her statement about empathizing and working for better lives for those Trump supporters who aren’t scum-of-the-earth deplorable dumpster fire pieces of shit.

 

Would I have used the word “deplorable?”

 

No. probably not.

She probably should have been more specific and named them out, as the Alt-right, misogynists, white supremacist, KKK, and Nazis. But you know what? We are dancing on the head of a pin. ‘Some’ deplorables voted for Trump, ‘some’ deplorables still support trump and ‘some’ deplorables are irredeemable.

 

Ok.

 

Let me spend a moment more on ‘deplorable’.

While I, personally, would have not used the term with regard to some Trump voters I believe the only true mistake Clinton made was apologizing. She should have tripled down with clarifying & defining … and suggesting <in some way> we all have a deplorable ‘voice’ inside us whispering fears and untruths and … well … the bad shit we think about people who do not look like us.  And point out that Trump whispers, in a bombastic way, to our deplorable inside … and we shouldn’t permit him that victory <because Americans are better than that>.

 

By the way … I do believe that. And while there certainly are some truly deplorable people in the USA I would like to think 99% are redeemable not because they need to be redeemed but rather they need to understand they can ignore that voice inside and still get ahead and ‘win.’

 

In the end I offer two numbers.

 

15 and 30.

 

If you scour some of the more random assessment of the population and their views with regard to Trump you will find these two numbers <or close to them> constantly bubbling up.

 

15 percent Trump15%.

 

This would be the % of people who would follow Trump like lemmings over the cliff. He could bomb Alabama and they would find a good reason he did it <note: these are not all deplorable people but deplorable people reside within this number>.

 

 

30 Percent Trump30%.

This would be the % of people who wouldn’t follow Trump if you told them you would win the lottery. He could apologize every day until the day he died and they would still find a reason to suggest he pissed on Mother Theresa’s grave.

 

Anyway.

 

I don’t know Trump nor do I wish to ever meet the man but if I could whisper these numbers into his head … I would. They reflect the precarious nature of his presidency <or his reelection>.

I am under no illusion that Trump truly has any desire to unite the country but the numbers reflect the fact America is not deplorable by nature and the bigger message opportunity, to inspire people, is to remind them of that.

 

 

you do not get credit for what you are supposed to do

August 28th, 2017

 

work doing the best you can not enough

===

 

 

“A diamond is a chunk of coal that did well under pressure.”

 

——

Henry Kissinger

 

====================

 

“When you do things right, people won’t be sure that you have done anything at all.”

 

God (in Futurama)

 

===

 

Well.

 

 

Think what you want and say what you want to say about Kissinger … but the unseen lifeopening quote is awesome <although, geologically speaking, it may not be truly accurate>.

 

In our quest for recognition as a leader many business people, and leaders in general, seemingly get shoved <on seemingly a daily basis> into some absurd universe where everyone judges you <mostly on some absurd views of ‘being noticed is what matters’ or ‘shine bright like a diamond‘>. I say that because this means thinking of yourself as a piece of coal seems … well … quite underwhelming and quite ‘unleaderly’ <I made that word up>.

 

Uhm.

 

But.

 

One of the most frustrating things you learn early on in a management career path is that you do not get credit for what you are expected to do.

 

And maybe what makes this most frustrating is that this lesson applies to a crisis as well as the most mundane everyday grind responsibilities.

 

But.

 

The thing is as you gain more and more responsibility you learn that this is actually a good thing.

 

People like reliability.

 

People like consistency.

 

People like a foundation of quiet competent leadership.

 

People like you doing what you are supposed to do <with little fanfare>.

leadership confidence credit insecure Trump

 

 

This is a lesson learned early on in a management career … and you can tell the leaders who <a> did not learn it or <b> saw the lesson but lack self-confidence … because they … well … ignore the lesson and exhibit ongoing aggravating self promotion <even on the things they are expected to do>.

 

That said.

 

This doesn’t mean you aren’t tempted to take amount or two to point out in some fairly loud messaging that you want some credit for what you are doing.

 

This is the ‘dance.’ The management & leader “credit dance.’ I call it a dance because every good leader knows they have to do some self-public relations and, yet, they don’t want to be seen as doing any overt self-public relations.

 

===============

 

“The price of greatness is responsibility.”

 

—–

Winston Churchill

=======

 

Being a great leader is all about doing your job and doing the right things at the right time … and <I imagine> figuring out how to actually tell people that you did the right things at the right time. This means not being seen a as blowing your own horn or being some narcissistic attention seeking, credit seeking asshat but rather one who understands it really isn’t about gaining credit or accolades but rather reassuring people that the right things, the good things, just get done under your watch.

 

I would note that reassurance is a powerful tool.

 

It is powerful because doing things right isn’t about small … nor large … but if you do it right … really right … people will not really be sure that you’ve done anything at all and, yet, feel reassured that you are there.

 

Now.

 

In today’s bombastic world it can actually become a bad thing if no one notices. Why? <insert a ‘huh?!?’ here> because someone else at the exact same time is telling everyone what they did … and yes … unfortunately … often the squeaky wheel does get the grease.

 

Aw heck.

 

The truth is that the value is never in the credit. And leaders know that. And we everyday schmucks need to remind ourselves of that more often.

 

—-

“I alone cannot change the world, but I can cast a stone across the waters to create many ripples.”

————

 

Leaders know that the little things can matter and that just delivering upon good person what you do not what you saywhat you are supposed to do really matters <a lot>.

 

A subtle touch can create the needed ripples. Doing what you are supposed to do insures the right ripples are always … well … rippling.

 

Good leaders know you can be the initiator, instigator or implementer … or even all of them … and it doesn’t really matter.

 

I would note that within the realm of doing what you are supposed to do about the only thing that can truly diminish ‘greatness of simple doing’ is not accepting responsibility – for the bad and the good and all that it takes to get to either place.

 

I would be remiss if I didn’t point out that what I just stated is ‘character’.

 

Leaders don’t lead by asking or telling people to follow it most often happens by doing the shit you are supposed to do really well.

I know. I know. that doesn’t sound “great” but greatness really cannot be achieved without it.

 

Oh.

This kind of suggests that greatness is a contradiction.

 

Let’s use Winston as an example.

Huge ego. MASSIVE ego. Charismatic speaker. Maybe one of the greatest orators of all time. Made some huge mistakes. HUGE mistakes.

 

But humble in his responsibility. He permitted  the people to get credit for success and strength and what needed to be done … all the while doing what he as supposed to be doing.

 

He was vocal, and sincere, on issues and the people of Great Britain getting credit.

All despite his ego.

 

Great leadership reflects a unique balance of ego and humility.

Ego to effectively lead and humility to be effectively followed.

 

I would imagine those with the greatest character reside somewhere on the line between those two things.

 

I would imagine those with the greatest character reside somewhere in between not getting credit for what they are supposed to do and actually being acknowledged for enabling greater greatness.

 

Well.

 

I know it isn’t popular to say this but most of the best things in Life, and leadership,  are found in the unspectacular:

 

  • The best people more often than not go unseen and unnoticed by the majority.

 

  • The best moments more often than not go unseen until looking back.

 

Just as perfection is most often found in the imperfections … spectacular is most often found in the unspectacular. And, yes, doing what you are supposed to do is unspectacular.

 

But I would argue the spectacular would never ever happen if the ‘supposed to do’ shit never happened.

 

In the end.

 

do what you said you would

Great leaders are often judged by what you don’t see them doing. This also means great leaders are often judged by what they feel comfortable remaining silent about … by what they don’t say about what they are supposed to do and supposed to be.

 

I would be remiss if I didn’t point out this is a little more difficult than it may appear. It is a little more difficult because a great leader does have to have some ego and some higher level of confidence and, therefore, some positive affirmation kind of helps to put some well needed oxygen back into the confidence balloon.

It takes a awhile to learn you don’t have to ask for oxygen or even try and fill it yourself … well … at least good leaders learn that … the bad, insecure ones never do.

 

 

businesses running hard

August 18th, 2017

company culture die trying

===========

 

“To think is easy. To act is difficult. To act as one thinks is the most difficult.”

 

Johann Wolfgang Von Goeth

 

=====================

 

“But if these years have taught me anything it is this: you can never run away.

Not ever.

The only way out, is in.”

 

Junot Diaz

 

===================

 

Well.

 

Almost every business I have ever crossed paths with has claimed they were flee run awayrunning hard. Shit. I have never met a business that said “well, we don’t believe in running hard … we are walkers.”

 

Trust me when I say most businesses do not really run hard.

 

I know that because once you have <a> seen and experienced a company that runs hard everything else will look slow and <b> we have all ‘run hard’ in selected moments in our business career but 99% of those companies also say “it is not sustainable” and 99% of the time run at a lower gear.

 

That said.

When a company is running hard there is a slightly odd dynamic that almost always occurs … wondering whether it is worth it.

 

Yeah.

 

When a company is running hard, working hard and doing hard things daily it can be easy to wonder whether it is worth it. Wonder if you are reaching objectives fast enough, doing the right things and whether you are actually getting closer to where you want to be.

 

By the way … this wondering is often exacerbated by poor managers and management who constantly create a false sense of urgency and manage deadlines like a caffeinated rabbit.

 

Regardless.

 

I feel relatively confident most managers fuck up how they address the wondering.

 

This happens because we inherently want to show people they reached something … a goal, a milestone or some ‘finish destination’ when , in reality, progress is the value you should be showing them to show a causal relationship to the energy they are expending. They are running hard, you are asking the company to run hard … you want to show them a often as you can that they are actually making some progress.

 

We fuck it up because we just aren’t taught that it is okay to let them know … “well … we are lagging behind on some sales objectives, but this doesn’t mean someone is doing something wrong, or you aren’t working hard enough or 19 speak the truththat some competitor is doing some magical thing better than we are.”

 

We fuck it up because most of us do not know how to deliver that message well.  most of us make it sound like we are chasing some unrealistic goal, or maybe we throw in some false sense of optimism or maybe we actually create some ‘midway milestone’ which actually encourages people to maybe invest a little less hard, a little less running and a lot more ‘maybe that is enough.’

 

When your people are running hard you don’t want to tell them that it is … well … going to be hard and that is why you are actually running hard.

But you have to tell them.

 

Well.

You have to if you want them to keep running hard.

 

Tell them: You are asking people to change – and change is hard.

 

Most businesses aren’t just selling shit <something> they are asking a potential buyer to change – change current product, supplier or behavior. While change change self getting better and worse same timereally is hard … we get better at explaining how this change we are asking them to do … is easier than they may perceive every day. Sometimes we have to weave our way through objections and sometimes we have to hammer our way through objections … but everyone, every sales person, service person, management, support staff and anyone who interacts with current and potential customers are doing their part today and doing even better the day after.

 

And while asking someone to change is hard actually implementing the change is harder. I sometimes believe most businesses are in the change management business more than anything else.

You have to tell them you know that no one is better at explaining why that change is good and how that change can occur.

The truth is when you are running hard, and not running simply for running sake, people get better at this every day.

 

The truth is we are not where we want to be but getting there … and getting better at getting there.

 

Next.

 

Tell them: You are asking people to believe what you already know – and educating is hard.

 

Even if your company is good, really good, and even if your company is the best, the leader, every company does have competition. People just don’t believe you just because you are the best or the leader – and most of your people know that <no matter how frustrating it is>. In today’s skeptical world people just don’t say “oh, okay.” And, frankly,  we don’t want someone to say “oh, okay” when one of our competitors makes a claim.  We shouldn’t, and don’t, expect our customers and potential customers to simply believe everything we say. This means we need to educate and consistently address each question and request as if each answer is THE one which will make them a partner of our company.

 

The truth is we are not where we want to be but getting there … and getting better at getting there.

 

blanace greater good matters do

——

“If in a company you change nothing, you are sure to fail.

 

If you change everything you are sure to fail as well.

 

So the art of winning resides in your capacity to draw the fine line between what should be changed and what should not.

 

=

Jean Marie-Dru

——

 

Look.

 

Running hard is not the same as running fast. But businesses are impatient, in general, and absolutely over-the-top impatient if they feel like they are running hard.

 

This means you have to tell them some truth about themselves and the company.

 

I doubt you will ever get to where you want to be as fast as you would want. I imagine every leader in every industry is always perpetually dissatisfied in this way. I imagine every adventurer, every explorer and every innovator is always perpetually dissatisfied in this way. I imagine this is partially what makes an average company great – you understand that tomorrow’s company will be a little bit better than the company today.

Our sales will come. They will never come as fast as you want but our company doesn’t just work hard, you work smart and success is ours whether it arrives in small steps or great leaps.

 

 

Anyway.

 

I have away said this — part of what makes a company great is that feeling of dissatisfaction.

 

A great company wants to be more agile, move faster, and retain that perpetual feeling that they can always do more and be better.kitchen-table-great-idea-concept-lead

 

A great company has a spirit that drives them and gives everyone the sense that tomorrow is another opportunity to be better than today.

 

A great company, typically, does run hard but, maybe most importantly, has a leader who can breathe constant oxygen into the runners in a way that is neither false nor insincere.

 

Not everyone who says they are running hard are really running hard but if you are in a company who is … I can almost guarantee the organization will explode without good leadership and will be an Olympian marathoner with good leadership.

Enlightened Conflict