Enlightened Conflict

messiness & enlightened conflict

October 18th, 2017

enlightened conflict think============

“Nothing is perfect.

Life is messy.

Relationships are complex.

Outcomes are uncertain.

People are irrational.”

 

=

Hugh Mackay

 

——————–

 

 

“The most successful organizations in the world are the ones who work together, play together, and get messy together.”

 

=

Jeanne Malnati

 

——————–

 

 

Well.

 

This may sound a little wacky but 98.2% of successful businesses are successful truth and conflictbecause, uhm, there is some conflict <note: I made up the 98.2% but you get the point>.

Suffice it to say … conflict, in and of itself, doesn’t make them successful … it is that the conflict tends to create the positive friction which sparks better thinking, better ideas and a better company — a more enlightened organization.

 

I often argue that conflict within an organization is natural … and healthy.

Conflict is natural because … well … while organizations try and create some ‘tidiness’ to the institution itself … the people within are messy. Inherent in this messiness is  a clashing of certainty & uncertainty, known & unknown, learning & unlearning and all the messy things thinking people do when all are aimed toward a greater vision, purpose & objective.

 

We often like to talk about business as ‘rational’ but … c’mon … Life itself is pretty messy … outcomes may be uncertain and people, particularly in business, can certainly be irrational <at times>.

In addition … truth is messy.

And if there is one thing every business seeks in their pursuit of success it is ‘truth’ with regard to “what do we need to do.”

 

Regardless.

 

It is quite possible the messiest part of any business is just the simple objective of getting good shit done.

 

It’s mostly messy because … well … people are messy.

 

Messy in terms of how we interact.

Messy in terms of not knowing what we are good at … and sometimes not standing up for what we really are good at.

Messy in terms of inconsistent communication.

Messy in terms of selective listening.

 

Messy in terms of … well … our attempts to avoiding conflict <we can turn ourselves into pretzels trying to keep things as smooth as possible>.

 

saved thoughts think dark messy self

Now.

 

That may sound like a shitload of messiness … but people, once again, naturally make business messy.

 

Oh.

Even people with good intentions are messy.

 

Yes.

Even good people.

 

Throughout my business career:

 

I have enjoyed a “force of nature” person who has forced enlightenment for the force of good.

 

 

I have endured a force of nature person with good intentions …with less than good behavior … who has forced us to face enlightenment.

 

 

I have encountered an essential force of good within a business … who doesn’t have the ‘nature’ part of the ‘force’ DNA … but is still an essential undercurrent force with which the business prospers by enabling enlightenment.

 

And the entire experience has emboldened me with a sense that even good organizations with good products and good people and a good idea … can be messy AND enlightenment … and be a force of good.

 

Yeah.

 

Sure.

I have also seen how messiness can negatively encroach into the good fiber of a business.

 

But … the one thing I can guarantee is messiness will lead to enlightenment. It is just that I cannot guarantee whether it will be enlightenment used for the force of good or enlightenment used for the force of … well … something less than good.

 

Regardless.

 

All this messiness leads to Enlightened conflict.

 

Enlightened Conflict is a term I often use <heck … it is the name of my site>. To me it has multiple dimensions of relevance to … well … not only to what I believe & what I believe should be done … but to creating a smarter thinking individual <and individuals>.

 

So.

 

recurring issues thinking-dialectic-crisisA lot of people push back on the “conflict” part.

Here’s the basic idea.

 

The more someone understands <or is less ignorant>  the more respectful the “conflict” will be.

Conflict can be debate, discussion … simply when two people have different points of view on things. It’s the basic thesis being challenged, navigating a crisis <the conflict>, antithesis all ultimately arriving at some synthesis.

 

Its not a novel idea nor a contentious idea. But it IS an idea which empowers a business.

 

 

Anyway.

 

The positive side of enlightened conflict resides in the sharing of information so that people just … well … know more. And I would hope <and actually believe> they use that additional “know more” <knowledge of some type> so they can make better informed choices.

 

ideas conflict and falureConversely … I could suggest that the enemy of ignorance is enlightened conflict. I often suggest people think about that because I could argue <and i do> that one of the biggest obstacles to any progress, in business & in Life, is ignorance.

 

Enlightened conflict aggressively attacks ignorance.

 

Therefore, any business with a future with enlightened conflict will inevitably have smarter discussions, more respectful competition between employees <and better teamwork>, become more informed and, ultimately, create better decisions.

 

And, maybe best of all, in their own way the business organization becomes more enlightened.

 

Look.

 

When I speak of enlightened conflict with businesses I am relentless with regard to my belief that little actions can make a big difference. I do that because I believe as long as you empower individuals to embrace enlightened conflict, and respectful conflict, you empower everyone to believe they are all architects of life … and fate.

 

All that said.

 

I admit.

I love a great debate and I typically feast on partially ignorant point of views. I am not that smart but I can spot a generalization or a sweeping judgment a mile away.

 

I am kind of like a vulture lurking over ignorance seeking to swoop down for dizzy the vulturethe debate.

 

It also helps that I am a curious vulture.

 

I like to think and lurk over a variety of topics. On a separate note … I am biased in that I believe businesses, and society, would be a better version of its current form if there were more curious vultures.

 

Well … at least I have admitted being a vulture.

Don’t let that stop you from loving the idea of Enlightened Conflict.

 

choosing an NFL winner or loser Trump style

September 25th, 2017

interfere word

 

==========

 

“Don’t interfere with anything in the Constitution. That must be maintained, for it is the only safeguard of our liberties.”

 

—————

Abraham Lincoln

=====================

 

“Most of us don’t mind doing what we ought to do when it doesn’t interfere with what we want to do, but it takes discipline and maturity to do what we ought to do whether we want to or not.“

 

———–

Joseph B. Wirthlin

 

====================

 

 

Ok.

 

Just to finish off my thoughts <and frustrations > with regard to Trump’s lack of leadership and the NFL <and pettiness with Steph Curry “dis-invite” of someone who wasn’t going anyway> I wanted to point out just one more trump-i-am-what-i-amincredibly disturbing behavior he continues to exhibit – picking winners & losers with individual businesses.

 

It seems like he has forgotten he is no longer a faux business person, when he could tweet out absurd faux business statements about other real businesses and business people, and that he is now a faux president where he is not supposed to tell businesses how to be run, what an industry should or should not do and call out individual people like he is calling out to the guy who always finds a way to lose to him on the golf course whenever he walks through Mar a Lago’s front door.

 

 

Presidents don’t pick business winners and losers.

 

Presidents don’t tell people how to conduct their business.

 

Governments establish laws, rules & regulations within which individual businesses, industries and people work within. HOW they work within those guidelines is up to them.

 

In fact.

 

Even if a president has some business experience it doesn’t matter how they ran their business, how they believe a business should be run or how they believe specific demands upon organizational behavior should be dictated … it does not matter what he or she thinks.

 

Businesses are enterprises permitted to run their business independent of step-foward-brave-go-do-businessgovernment ‘input.’ It is the right of any business to conduct themselves, legally, the way they choose.

 

I say that because lost in the racial and faux patriotism aspects of the Trump versus NFL <black athletes> mosh pit is the basic fact he interfered in the way an entire business conducts their business.

 

“I think NFL team owners should fire the son of a bitches.”

 

First.

No business owner calls the employees sonofabitches.

If they do they get fired.

 

 

Second.

I have run businesses. No one tells me who I can, or cannot, fire.

No one.

 

 

Third.

I have run businesses. No one tells me how my employees should conduct themselves and what they can, or cannot do,

No one.

 

 

Fourth.

free-bad-advice-business-blog-contrarianYou should boycott the games <do not attend or watch>.”

 

Uhm.

 

So … the president suggested Americans should not support American business.

 

That’s the bottom line.

 

Gussy that up any way you would like but … that’s it.

 

Do not spend you money on American business.

 

At some point I am sure some Trump administration spokesperson can turn themselves into a pretzel telling me how wrong I am to think and say that … but … uhm … the American president told American people that because American businesses were not doing what he believes is the American way of conducting business that American people should no longer support specific American businesses.

 

What an asshole.

What a fucked up version of an American First business ideology.

 

I imagine my larger point is that since Trump was elected he has called out specific companies and industries … and even specific people … all under the guise of “here is what I believe is good or bad.”

 

<i imagine any Republican/conservative reading this just gagged a little>

 

When he has done this … believe it or not … it has made a difference. constructive destructive business progress

 

Businesses respond, stocks respond and the specific target hears responses <from customers, acquaintances and Trump trolls>.

 

By the way … this forces those businesses, industries and individuals to have to spend unplanned money attempting to respond to the highest office in the country.

 

He is the president. Presidents don’t pick business winners and losers.

 

Whether you like, or dislike, what the president has said about the NFL it is coming with a cost.

 

Saturday morning coaches, owners and players thought the game plan was the most important thing. By late Saturday morning PR teams, business owners conference calls, team captains, and players were all geared up trying to figure out what to do and how to respond.

Business as usual was interrupted.

 

We may think football is game … but it is a business to these people and it is a job.

 

Trump interfered with people’s business, careers and livelihoods.

 

In business words have repercussions.

 

pause interfere life business

…….. Trump’s affect on business by interfering ……….

But Trump doesn’t think beyond the moment and the soundbite and the audience.

He is one of those assholes he just lets others clean up the mess he leaves behind and justifies all his shit by saying shit like “I am just saying what everyone is thinking” … not realizing that most business entities kind of build a system to accommodate ‘the shit’ so when someone comes along and topples the system … well … you have to invest energy, time and money rebuilding a new system to accommodate new shit.

 

 

There are dozens of real stupid leadership things about trump that drive me nuts. But this one is actually different. This is a lack of understanding of the roles & responsibilities of being a president.

You don’t pick winners and losers.

You don’t tell someone how to run their business.

You don’t tell someone who to fire and who to not fire.

 

Basically.

secrets loser think sad community bad behavior

This weekend should remind Donald J Trump that he shouldn’t interfere with anything in the Constitution <free speech> and shouldn’t interfere in American business.

 

I would be furious if I were an NFL owner or head coach.

Furious.

 

 

I would be nervous if I were a business CEO or business leader.

Very nervous.

 

Trump has no idea how to be a president nor how to conduct himself as a president … businesses will suffer this fool week after week.

just please act like a grownup

September 15th, 2017

pretending to be a functioning adult exhausting

======================

“For in every adult there dwells the child that was, and in every child there lies the adult that will be.”

 

=

John Connolly

 

===========

 

“Refusing to grow up may be a form of rebellion. But really growing up could be a revolution.”

 

Susan Neiman

 

==================

 

Well.

 

organizational exhaustion batteryTrump is exhausting. Not his presidency, not his administration, not his lack of policies or lack of any intellectual thought … just Trump.

Trump is exhausting.

 

I have decided he is exhausting because while I have continuously woken up every day hoping that today would be the day he would actually act like a president … okay … maybe just like a business leader … okay … I actually just want to wake up and see him act like an grownup … a grown up.

 

Today, just another day, he wakes up and starts tweeting about London terrorism <which the UK prime minister and Scotland Yard have to respond “not very helpful”>, about an ESPN anchor, about his stupid wall, about … well … too numerous to count. And it isn’t just his lack-of-any-real-thought 140 character tweeting it is also his tween tone, teen sensitivity and teen words/grammar/punctuation.

 

He is not even the junior class president … he is just the gossip girl between classes.

 

Think about it.trump sophmoric dennis

 

Everything is unfair.

He is sad.

Girls confuse him.

I told you so.

I wish everyone would pay attention to me.

Create drama <to Armageddon-like levels when possible>.

 

 

<sigh>

 

 

You would think I would have been smart enough to know that this is the new normal for us but the same normal for Donald J Trump.

 

I mean, what the hell, I wrote the following in March 2016 <yeah … 18 months ago … seems like a lifetime in Trump squirrel years>:

 

—————

 

And then, after my first response, I laughed. I laughed because I sudden realized that every teen in America must be celebrating in the halls of their high school.

 

Trump is one of them.

 

<and imagine the kitchen table conversations now taking place where parents are counseling their children only to hear “you are being so unfair !!! … I was just retweeting what was on the internet … c’mon Mom … Donald Trump does it … you are being unfair …!!!”>

 

Look.

 

stop tweeting trump batmanSit around a bunch of older folk and pretty soon the conversation will ease its way into how the younger generation is addicted to their phones, they cannot think for themselves, twitter is the universe of the mindless illiterate generation, twitter is the death of grammar & punctuation and they believe everything they see on the internet.

 

Suffice it to say, older folk have a tendency to believe handheld technology is destroying young people’s minds <the implication is that ‘sensible grownups would never do the things that immature, selfish, entitled young people would do.’

 

<please note … I do not agree and that when I am involved in this discussion it is typically around that lat comment that my head explodes>

 

Anyway.

 

Trump is what older folk actually fear & believe.

Trump embodies teen twitterology.

 

He cannot stop retweeting and cannot stop from commenting on anything and he tweets before thinking … and retweets anything that comes across his phone that looks interesting to retweet <regardless of whether he has actually checked that it is real or not> .

 

He can summarize his policies, with detail, in maybe 2 tweets issued as he sips his coffee in the morning.

 

After the coffee kicks in it will take about 6 tweets to change the previous 2.

And later in the day he gets to go on air and discuss how the world is unfair <only to him>.

 

This is Trump’s doom loop of consistent inconsistencies whereby the next tweet update absolves responsibility for the less than thoughtful tweets up to that point.

And, of course, it would be unfair to judge him on his 25th tweet when he is already on his 1250th tweet.

 

Wow.

 

 

Dear weakDonald, have you thought about enrolling in high school again so you can troll the hallways as a bully and be the most important boy in the sophomore class?

 

His immaturity almost makes teens look mature in contrast.

 

<source: teens celebrate trump as new leader (‘cause he is just like us) March 25th 2016>

————————

 

Trump’s tweening behavior is tiring.trump tweet mouth loser

 

Exhausting.

 

I just want him to act like a grownup.

 

That’s it.

 

Yeah.

 

The bar is that low.

 

Is that too much to ask?

 

I ask this because I know that being a grownup & “grownuphood” <a little different than adulthood> is all about becoming someone and something … and unbecoming someone and something.

 

The truth about growing up is that we are constantly developing and un-developing and we continue to survive the missteps and step backs and figure out where & how to excel with momentary glimpses of what ‘could be’ … and that is what grownuphood is all about.

 

And that is the ‘growing up’ I fear Donald J Trump is not doing <nor has ever done>.

 

 

If I could talk to Donald J <most likely using lots of pictures> I would tell him that grownuphood is much much better than okay. It is really good. It is much better because while some call it the burden of responsibility I call it “the freedom to enable my destiny.”

 

Yeah.

Destiny kind of demands some grownupness <sorry about that Donald J>.

 

But the prize of grownuphood?

 

You do with your destiny what you want … you can  get angry if it doesn’t happen the way you want but suffice it to say … grownuphood is great because it is YOUR time to make it happen.

 

And I wish grownups would reclaim grownuphood and let the youth have their youth.

And I wish Trump would claim some grownuphood and let the youth have their youth.

 

trump lower tweetBut … this is Trumpville.

 

A place where little makes sense.

 

That is where we seem to live today.

 

Look.

 

He can be an idiot of he wants.

He can be incompetent <because he is>.

He can be an empty intellectual vessel <he is>.

 

But for god’s sake … just please start acting like a grown up.

 

idealism and realism (possibilities and pragmatism)

September 15th, 2017

idealism pragmatist doing shit

===

 

“It has generally been assumed that of two opposing systems of philosophy, e.g., realism and idealism, one only can be true and one must be false; and so philosophers have been hopelessly divided on the question, which is the true one.”

 

——–

Morris Raphael Cohen

 

===============

 

“Words without actions are the assassins of idealism.”

 

——

Herbert Hoover

 

==============

 

“Idealism increases in direct proportion to one’s distance from the problem.”

 

———–

John Galsworthy

 

===================

 

 

Ok.

 

I am a pragmatic hope guy. I clearly love instilling hope as part of any business, suicide hope againstor Life, vison but don’t believe in any aspect of false hope. As I have written before while false hope is maybe slightly better than no hope at all    … hope should be treated carefully.

 

That said.

 

All hope to me should be grounded in some sense of pragmatic and reality.

 

I, frankly, don’t understand when people suggest you cannot have both.

 

I, frankly, don’t understand when people suggest you cannot have both idealism and realism.

 

I, frankly, don’t understand when people suggest you shouldn’t have aspects of both hope & pragmatism, possibilities and pragmatism and idealism & realism.

 

We should want both AND demand both.

 

It is reaching for the stars and reaching realistically.

It is keeping your feet in the clouds and, yet, head on the ground.

 

But that’s how I think.

 

I thought of this as I noted Hillary has an entire chapter in her new book called pragmatc-hillary-won-some-lost-someidealism and realism where she criticizes some aspects of Bernie Sanders.

I would suggest everyone not read it as criticism of Bernie but rather a tutorial on how you can both be idealistic and realistic.

 

I will not defend Mrs. Clinton. It’s not my job.

 

<nor will i buy the book>

 

But I will defend we hope believers who also believe in pragmatism.

 

I will defend that I can offer a sense of a difficult path without creating a larger sense of ‘doom or Armageddon’ to create the sense of urgency which we often deem necessary in order to inspire real action.

 

And, inevitably, that is what this is all about.

 

How do inspire people not just to inspire but to take action?

 

How do I inspire larger ideas and larger actions?

 

I imagine all politicians, who are a version of leaders, have to figure out how to balance this. It is a tightrope all of us who have led walk.

 

The difficulty on this tight rope is that there will always be people debating, and futurist non linearcriticizing, while you walk on this tight rope. They will argue we need more radical change. They will argue we need less radical change. Shit. They will argue we need no change moving forward but rather reverse some of the changes made.

 

And you know what?

 

Some of that, in all of that, is right.

 

Some of the past is awful and some of the decisions we will make for the future, and in the future, will be awful.

 

Conversely, some of all of that will … well … not be awful.

 

To suggest that there are easy answers or that the steps forward are clear and simple is … well … stupid. Stupid & foolish.

 

Hillary is, and will always be, a lightning rod.

 

We may scratch our heads with regard to some of the things she says … or we may instead sit back and ponder the good debate to be found in the lightning rod discussions.

 

For in her “Idealism and Realism” can be found the constructive decision which any leader tries to find their own course in leading.

 

We debate all of this shit in our own heads … and then we debate it in conference rooms and boardrooms every week.

 

deal with uncertainty repeat embrace life do

We are responsible for past decisions and, yet, try to unburden ourselves so that we can move forward.

 

Simplistically, just because I <maybe> made an awful decision in the past doesn’t mean I will make an awful decision in the future.

 

Simplistically, just because I maybe offer a hopeful idealistic decision for the future doesn’t mean it is a realistic decision for now.

 

Simplistically, just because I try and slow everybody down on some idealistic discussion shouldn’t suggest I am any more ‘canny or wise’ than everybody else let alone the person who offers the idealistic hope that people may gravitate toward … it just suggests that maybe I am trying to balance … well … reality.

And maybe incorporate the fact that, pragmatically, I would like to incorporate some possibilities for people today & tomorrow.

 

I will suggest, no, I will tell you the harsh truth … getting good shit done is hard.

 

pragmatic hope people balanceGetting shit done means balancing overreach and under reach.

 

Balancing possibilities and pragmatism.

 

Balancing idealism and realism.

 

Balancing the practical and the hope.

 

Balancing what people think they want and what they need.

 

Balancing the majority and the minority. Balancing what is good for one and good for all.

 

Anything less than that is oversimplification.

 

Oh.

 

Shit.

 

And then there is context.

One can never lose sight of context.

 

You have to balance the idea, the hopefulness of ‘what could be’, against pragmatically where you have been <what has happened if not what has just happened> as well as where you are.

 

It is incredibly simplistic to suggest an Obama decision when he took office should be compared to a decision a Clinton or a Trump would make when they took office. Just as it would be incredibly simplistic to judge a business leader if they were to take over a large company which was truly heading into a shithole versus a company which had some problems but was, in general, businesswise healthy.

 

Every transition has its own singular issues. And, let’s be clear, every situation has problems.

 

We should all recognize that in the overall life cycle of Life problems and opportunities, practical and possibilities, hope & despair, heroes & villains, will appear in different forms.

 

This is not cynical … this is … uhm … reality

 

Yaeh.

 

Whoever became the new president of the United States was going to deal with some problems.

compromise life good want you they

Harping on whatever those problems doesn’t really get you anywhere.

They are what they are.

 

I could also argue that … well … arguing over idealistic ideas and vision without admitting some pragmatism and practicality doesn’t really get you anywhere.

 

We all hate cynicism and because we do we confuse it with pragmatism and practicality.

We all get tired of pragmatism because … well … it sounds small.

 

But I would point out that we all not only get tired, but absolutely unequivocally hate, false hope and unrealized idealism. “Large” unrealized equals zero, nothing, nada. People don’t like a zero, nothing, nada no matter how large the zero, nothing, nada is.

 

And you know what?

 

A good leader knows all of this. And they do their best to walk the tight rope. They may not always get it right and they may not always get done whatever is needed to get done to alleviate the problems, or all the problems, that exist in the here and now. But I would point out that, realistically, you can never alleviate all problems and that problems exist, contextually, no matter if an idealist or a realist, a pragmatist or a ‘possibilities driven’ leader, a hope or a practical leader steps in. the only constant that any leader faces is that problems existed to be addressed, exist to address and will exist to address … all to eventually be solved.

 

Not accepting that as a Life truth is foolish.

 

I thought of this today as I envision Hillary Clinton will face another day of criticism from not only all sides but all dimensions. I am sure she will deserve some but the sheer amount is crazy. Yeah. It is most likely an easy buck for a shitload of people but it is lazy.

 

Lazy rhetoric and lazy thinking.

 

 

Maybe, just maybe, we should be sitting back and thinking I would suggest everyone maybe think about this as a grander tutorial on how you can both be idealistic and realistic.combine contradict idealism realism possibilities

 

I tend to believe this would not only be helpful, but a necessary, discussion because … well … we deserve both idealism & realism, possibilities & pragmatism and hope & individual significance.

 

Once again, I am not in the business of defending Hillary Clinton, however, maybe … just maybe … we should stop criticizing what happened and start discussing what happens now.

the oversimplification crisis

September 11th, 2017

 

occam economy choice simplify

====================

We miss out on the value of the message itself as a vehicle for driving virality.”

 

Jonah Berger

 

==================

 

“Say something meaningful in an interesting way.”

 

Bruce McTague

<author of “the shortest business book ever written”>

 

===================

 

 

So.

 

 

oversimplification wrongThis is about how we have a simplification crisis.

 

 

Ok.

This is about how we have an oversimplification crisis.

 

This crisis is making us … well … stupid.

 

 

Ok.

This crisis is making us stupider.

 

 

Look.

 

What I mean is that in a world in which we know that everything is complex, and more often than not, more complex than our own pea like brains can handle, we unerringly swerve toward simplistic headline conclusions and oversimplifications and absurd bullet point conclusions.

 

This surface skating intellectualism just makes us stupider.

 

Now.oversimplify assumption risk life business

 

We may convince ourselves we do this simply as a mental survival technique but I would argue, and I do, that it actually is the opposite of a survival technique … it is destructive behavior. It is destructive in that it destroys the overall thinking of what is actually a population quite capable of being intelligent, if not intellectual.

Yeah.

It makes us stupider.

 

I thought about this the other day because I have conversations with some incredibly smart and talented people who know a shitload more about more things than I could ever imagine and this topic came up. I note the smartness of these people to highlight how unusual it is that I can say something that actually can make a group of these people stop, be silent and then go “hmmmmmmmmmm.”

It is a rare thing.

 

And, yet, it happened the other day.

 

After some extensive conversation on North Korea, global trade challenges, Trump <of course> & foreign policy we opened the discussion to “what is the biggest challenge facing us …”

 

My thought drew some <thoughtful> silence.

 

I said “oversimplification.”

 

To me … oversimplification misleads and creates bad decisions and, worse, creates bad thinking <which leads to bad opinions, attitudes and thoughts>.

 

And I offered a couple reasons why I believe this is happening <I did this because if you can identify the issues you can find solutions>:

 

 

We have convinced ourselves we do not have time for complex

 

 

big fat waste of my time business show for itGoing back to the ‘destructive behavior’ thought I shared earlier …  oversimplification is anything but efficient. It actually demands more time in a variety of ways. The two simplest ways it does so is <1> the time we over invest attempting to isolate the simplest version of what is anything but simple and <2> the amount of time & energy we have to invest explain everything beyond the simplistic tripe initially offered, to thwart misguided behavior & reactions to the oversimplified offering & to redefine the oversimplification into bifurcated parts of the oversimplified whole.

 

We do this destructive behavior because we have convinced ourselves that we all have shorter, and shortened, attention spans.

We do this destructive behavior because we have convinced ourselves that people best retain “one thing.”

We do this destructive behavior because we have convinced ourselves in our perceived “never enough time” world we have to topline everything <to fit everything in>.

We do this destructive behavior because we have convinced ourselves that in a blizzard of nonstop things constantly vying for our attention the only way to capture someone’s attention is in some pithy soundbite.

 

Basically we have convinced ourselves that hollowing out an idea and a thought actually benefits not only the idea and the thought … but us!

 

This is fucking nuts. Absolutely crazy.

 

Unfortunately, and truthfully, some things are just too complex to communicate in a sound bite or in 3 seconds or less.

 

No matter how brief and simple you want to make it … well … it is neither brief nor simple. It is complex and sometimes the opposite of brief.

 

It isn’t just about telling a story.

 

Nor is it just about finding influencers to broker the story.

 

Nor is it just about practical value.

 

Nor is it just about emotion.

 

Unfortunately it is a combination of those things. Yeah. Effective communication is … uhm … complex.

 

 

We have convinced ourselves that simple & simplicity is reflective of common sense.

 

 

time to do it right do it overI admit.

 

I have never been shy about calling bullshit on the simplistic tripe being spewed under the guise of ‘expert advice’ or ‘common sense.’

 

That said.

I will suggest no topic has  been tortured more by common sense than simplicity.

 

 

Common sense suggests the simplest thing is the best.

 

Common sense suggests it is easier for a person to remember one thing and one word.

 

Common sense suggests in a complex world we humans crave simplicity.

 

Common sense suggests in a busy world we only have time for simplicity.

 

Common sense suggests a lot of nonsensical bullshit.

 

I will not argue that making something as simple as it can be is good but … well … simplistically … oversimplification is misleading and ultimately creates bad less-than-informed decision making AND thinking.

 

We have used this common sense simplicity bullshit for one simple reason — it serves us well in challenging the most established legitimate rule of Life & things. And that rule is “the world is complex.”

 

We embrace simplistic solution after simplistic solution, all labeled as ‘common sense ideas’, which are often counter to what an expert would suggest <which is often deemed “too complex”>…  only to find 90% of the time common sense was not only just simply wrong but also made us stupider.

 

I have written about simplicity and the complexity of finding the simplest way to communicate the complex many times and as I do so today I would remind everyone of what Jonah Berger offered us for a nifty sound bite compilation of sound bites to create a sound bite philosophy:

 

Here are his STEPPS for making anything go viral:

 

–          Social Currency: We share things that make us look good (even if that means pictures of our cat).

 

–          Triggers: Easily memorable information means its top of mind and tip of the tongue.

 

–          Emotion: When we care, we share.

 

–          Public: Built to show, built to grow.

 

–          Practical Value: News people can use.

 

–          Stories: People are inherent storytellers, and all great brands also learn to tell stories. Information travels under the guise of idle chatter.

 

And while this is about “making things go viral” it is actually about finding the simplest way to communicate complex shit in a way that it is actually retained in a cognitive way.

 

I would also note that this dos not reflect “one simple thing”, sometimes your total obliviousness blows my mindit does reflect the complexity of reality and the mind and it reflects how to … well … help make us less stupider.

 

Ah.

Cognitive way.

As in “we actually understand what it is we heard, saw or read.”

 

That is an important thing to ponder because over simplification cheats cognitive value as well as the value of whatever it is you have to offer people. Simplicity may be “memorable” but it doesn’t really lodge itself in anyone’s mind & memory in any meaningful way.

 

In fact.

 

The less depth you offer in your oversimplification the more you are at the mercy of the mind that decides to remember you. What I mean by that is if you don’t provide the depth the mind will create some perceptions around whatever it lodges in the pea like brain.

 

Uhm.

 

This means the pea like brain lodges only what is actually the brain’s perceptions of what to remember and not what you <a> know to be true, <b> think it may be important for that mind to know or <c> want the brain to store away in its mind.

 

faulty reasoning oversimplification overlookI imagine what I am talking about is some wacky version of awareness versus engagement but that shit is bullshit too.

 

It’s all bullshit because we should be turning away from simplification and engagement and connection and simply focus on “say what you need to say to persuade someone to think or do what you want them to think or do.”

 

All the other bullshit just confuses things.

 

If I tell someone that ‘being noticed ‘ is the most important thing, than some asshat is gonna come up with some zany oversimplified shit that gets noticed but doesn’t effectively communicate one thing <let alone all the things you may have deemed truly important in the beginning>.

 

I admit … I balk at a lot of the bullshit offered online about simplification <and the importance thereof> because … well … it is an oversimplification which diminishes the importance of ‘communicating depth’ and increases the importance of ‘being noticed.’

I do not like that equation.

 

Effective communication is not a binary choice.

 

Effective communication, as with almost everything, is a complex challenge in communicating a complex thing well – because if you can communicate a couple things well it actually increases the perceived value <which then inevitably creates a stronger “memory stamp” … with value attached!>.

 

Which brings me back to our oversimplification crisis.

 

I could clearly argue that in today’s fragmented messaging world where information multiplies at light speed and a day still remains 24 hours that we humans are constantly honing our “incoming thoughts” filtering mechanisms.

 

I could also argue that our filtering system, as it exists today, sucks.

 

We have dumbed down our communication and thinking behavior to such a hollowed out status the majority of time we skate along the superficial irrelevant surface of reality.

 

If we are lucky, the ice doesn’t crack.

 

But the truth is that oversimplification only offers the thinnest of ice to skate on and inevitably we fall thru the ice … over and over and over again.

 

Uhm.

 

And in the business world falling through the ice is bad. It is, metaphorically, making a bad decision based on shallow thinking and paying for it.

 

Yeah.

I did say the biggest issue we face is oversimplification.

I said that because if I can solve this, if I can have smarter people communicating complex things more smartly and I can have more everyday schmucks understanding that simple solutions are more often like trying to place a square peg in a round hole … well … I think it unravels a shitload of other problems we face in today’s world.

 

I imagine I am arguing that if more people are less stupid and more aware of the reality of things the more effective & efficient we will be in addressing the difficulties reality tends to place in front of us.

 

period end-of-story_design

 

In the end I will go back to where i began … “say something meaningful in an interesting way.”

 

There are no rules nor boundaries in this statement.

 

You use as many words, or as few, as you need to say … to say something meaningful in an interesting way with the intent for it to be understood … and, ultimately, persuade someone to think something.

 

Period.

the deplorables defined

August 30th, 2017

trump voters deserve not waste of space

 

===============

 

“The saddest aspect of life right now is that science gathers knowledge faster than society gathers wisdom.”

 

Isaac Asimov

 

==============

 

“So I don’t want to paint with too broad a brush when I say that you were warned about this man—and you ignored our warnings.

We were right; you were wrong.

 

The masses, it turns out, sometimes are asses.

Sometimes the people who actually pay close attention to politics know more than the disgruntled populists and nationalists who are willing to gamble on the future of this great republic—and on the reputation of a conservative philosophy that goes from Aristotle to Burke to Buckley—in order to boost a reality show host.

You elected your guy, and look where it got us.”

 

Matt Lewis <Republican Conservative>

 

================

 

 

Ok.

 

I probably get in more heated debates over Trump voters than almost any other deplorable Trump votertopics discussed these days – with both Trump voters and non-Trump voters.

 

I even know why it happens … we generalize and we label.

 

And in generalizing we force a Trump voter to defend other Trump voters, who most likely voted for Trump for some other reason than the one they are defending, and the non Trump voter paints all Trump voters with the worst of the worst attributes <the truly deplorable aspects>.

 

This is crazy.

No.

This is stupid.

 

The majority of Americans don’t have a label attached to them other than “get up and go to work and get shit done” people.

People rarely self-identify as a CNN watcher or Fox watcher or MSNBC watcher … or a republican or democrat … or any fringe group when you meet them.

 

We apply the label on them … we generalize for them.

 

But most people are labeled by … well … community, family and what they do to earn a living every day.

Sure … elections force most of us to take some stand but most of us embrace that stand with some unease. We would rather be defined by what happens in our day and lives than by whom we elected to vote for.

Most of us have our own imperfections and flaws without having to explain, or be defined, by some imperfections and flaws of someone who we voted for.

 

Most of all the label stuff is crap.

 

And maybe what is worst about labels are they suggest most Americans have to be “x” or they are “y.” That is complete and utter bullshit.voters people america speak out

 

I can be tough on immigration and still be compassionate.

 

I can have government les involved in healthcare and still make sure a safety net is available for all people.

 

I can increase my military budget without being some “hawk” who wants to drop bombs on everyone.

 

I guess my real point is that most Americans want it all and chafe when it is suggested they have to choose one thing or another. While TV pundits went out of their way to suggest this last election was a ‘binary choice’ the truth of the matter was that the decision on who to vote for was more likely a complex more-than-binary choice.

 

Which leads me to the Trump voters.

 

Up until now I have leaned heavily on the fabulous CBS News Nation Tracker Poll <CFM Strategic Communications panel survey> which outlined that the nation’s view of Donald Trump as President breaks down into four categories – Believers (22%), Conditionals (22%), Curious (21%) and Resisters (35%).

 

The first category are true believers who think Trump is on the right track. Conditionals generally support Trump, but may not approve of everything he does or says. The Curious are opponents, but could be swayed depending on Trump actions. Resisters see no hope in Trump and oppose him across the board.

 

But now there is a new piece of research out which breaks Trump voters into 5 groups which I will use to make my point again.

 

To summarize it I offer these 5 numbers to keep in mind:

 

American Preservationists (20%): 12 million people

  • These are the core ‘always-Trumpers’ … this is also the group who think anti-white discrimination is a much more prevalent problem than is discrimination against any minority group <which is, realistically, false>

 

 

Staunch Conservatives (31%): 19 million people

  • These are the core Republicans who would most likely vote for any Republican even if it was an alien

 

i have a voice opinion vote participate

Anti-Elites (19%): 11 million people

 

  • These have relatively cooler feelings toward Donald Trump and nearly half had favorable opinions of Clinton in 2012. This group shifted most dramatically, however, against Clinton by November 2016.

 

 

Free Marketeers (25%): 15 million people

  • Small government fiscal conservatives, free traders, with moderate to liberal positions on immigration and race.

 

 

the Disengaged (5%): 3 million people

  • This group does not know much about politics, but what they do know is they feel detached from institutions and elites and are skeptical of immigration.

 

 

USA population: 326.5 million people

USA adult 18+ population: est. 250 million people

 

<note: I used 60 million Trump votes to simplify my math and come up with people numbers>

 

The other thing I always keep in mind is that nowhere along the way, primary & general elections, has Trump ever won the popular vote. In the primaries Republicans voted in significant numbers for anyone but Trump <almost 2/3rd of primary votes did not vote for Trump>. My point in all these numbers is that Trump voters are not just an American minority/splinter of the whole but a relatively small <but loud> group.

 

Regardless.

 

Here is the topline good news … I would estimate we have less than 20 million, idiots Trump voters smart people stupid fucks breakdown of populationmy guess is maybe 15 million, truly deplorable people in the USA … say maybe 6% of adults. Here is the bad news … we tend to suggest those 6% are representative of all Trump voters <as well as all that is ignorant, deplorable and bad about USA>.

 

Anyway.

 

We screw up numbers in generalizations all the time.

Not all Trump voters voted for the same reason nor do they have similar issues.

 

It’s just like discussing “the 99%.”

 

The 99% are a mix of the wretched of the earth, the everyday schmucks who want to do the right thing and a fairly large group of upper middle class <doctors, university teachers, journalists, senior management, politicians>. It is the mixed bag of people who, without them, the 1% would cease to exist.

Lumping them all together in the 99% is almost suggesting that is America’s middle class which then suggests opportunity is equal to all <and the 1% should be everyone’s objective>.

 

Trump’s voters were a mixed bag of people with some good reasons to pull he lever for Trump and some bad reasons for pulling the lever for Trump.

 

Anyway.

 

I purposefully called this piece today “deplorables defined” to make a point. Of course not everyone who voted for Trump is deplorable … and Hillary never suggested such a thing. But … gosh … maybe we should have listened to her a little more closely … and maybe we should have listened to the entire speech … and maybe, just maybe, it is possible she was right:

 

——————

 

“I know there are only 60 days left to make our case — and don’t get complacent, don’t see the latest outrageous, offensive, inappropriate comment and think, well, he’s done this time. We are living in a volatile political environment. You know, to just be grossly generalistic, you could put half of Trump’s supporters into what I call the basket of deplorables. Right? The racist, sexist, homophobic, xenophobic, Islamophobic — you name it. And unfortunately there are people like that. And he has lifted them up. He has given voice to their websites that used to only have 11,000 people — now 11 million. He tweets and retweets their offensive hateful mean-spirited rhetoric. Now, some of those folks — they are irredeemable, but thankfully they are not America.”

“But the other basket — and I know this because I see friends from all over America here — I see friends from Florida and Georgia and South Carolina and Texas — as well as, you know, New York and California — but that other basket of people are people who feel that the government has let them down, the economy has let them down, nobody cares about them, nobody worries about what happens to their lives and their futures, and they’re just desperate for change. It doesn’t really even matter where it comes from. They don’t buy everything he says, but he seems to hold out some hope that their lives will be different. They won’t wake up and see their jobs disappear, lose a kid to heroin, feel like they’re in a dead-end. Those are people we have to understand and empathize with as well.”

 

—————-

sigh charlie

Sigh.

 

Of course, none of us really did pay attention to it all <even the mainstream media which was supposedly all in her camp> and paid the price of not doing so by missing her statement about empathizing and working for better lives for those Trump supporters who aren’t scum-of-the-earth deplorable dumpster fire pieces of shit.

 

Would I have used the word “deplorable?”

 

No. probably not.

She probably should have been more specific and named them out, as the Alt-right, misogynists, white supremacist, KKK, and Nazis. But you know what? We are dancing on the head of a pin. ‘Some’ deplorables voted for Trump, ‘some’ deplorables still support trump and ‘some’ deplorables are irredeemable.

 

Ok.

 

Let me spend a moment more on ‘deplorable’.

While I, personally, would have not used the term with regard to some Trump voters I believe the only true mistake Clinton made was apologizing. She should have tripled down with clarifying & defining … and suggesting <in some way> we all have a deplorable ‘voice’ inside us whispering fears and untruths and … well … the bad shit we think about people who do not look like us.  And point out that Trump whispers, in a bombastic way, to our deplorable inside … and we shouldn’t permit him that victory <because Americans are better than that>.

 

By the way … I do believe that. And while there certainly are some truly deplorable people in the USA I would like to think 99% are redeemable not because they need to be redeemed but rather they need to understand they can ignore that voice inside and still get ahead and ‘win.’

 

In the end I offer two numbers.

 

15 and 30.

 

If you scour some of the more random assessment of the population and their views with regard to Trump you will find these two numbers <or close to them> constantly bubbling up.

 

15 percent Trump15%.

 

This would be the % of people who would follow Trump like lemmings over the cliff. He could bomb Alabama and they would find a good reason he did it <note: these are not all deplorable people but deplorable people reside within this number>.

 

 

30 Percent Trump30%.

This would be the % of people who wouldn’t follow Trump if you told them you would win the lottery. He could apologize every day until the day he died and they would still find a reason to suggest he pissed on Mother Theresa’s grave.

 

Anyway.

 

I don’t know Trump nor do I wish to ever meet the man but if I could whisper these numbers into his head … I would. They reflect the precarious nature of his presidency <or his reelection>.

I am under no illusion that Trump truly has any desire to unite the country but the numbers reflect the fact America is not deplorable by nature and the bigger message opportunity, to inspire people, is to remind them of that.

 

 

you do not get credit for what you are supposed to do

August 28th, 2017

 

work doing the best you can not enough

===

 

 

“A diamond is a chunk of coal that did well under pressure.”

 

——

Henry Kissinger

 

====================

 

“When you do things right, people won’t be sure that you have done anything at all.”

 

God (in Futurama)

 

===

 

Well.

 

 

Think what you want and say what you want to say about Kissinger … but the unseen lifeopening quote is awesome <although, geologically speaking, it may not be truly accurate>.

 

In our quest for recognition as a leader many business people, and leaders in general, seemingly get shoved <on seemingly a daily basis> into some absurd universe where everyone judges you <mostly on some absurd views of ‘being noticed is what matters’ or ‘shine bright like a diamond‘>. I say that because this means thinking of yourself as a piece of coal seems … well … quite underwhelming and quite ‘unleaderly’ <I made that word up>.

 

Uhm.

 

But.

 

One of the most frustrating things you learn early on in a management career path is that you do not get credit for what you are expected to do.

 

And maybe what makes this most frustrating is that this lesson applies to a crisis as well as the most mundane everyday grind responsibilities.

 

But.

 

The thing is as you gain more and more responsibility you learn that this is actually a good thing.

 

People like reliability.

 

People like consistency.

 

People like a foundation of quiet competent leadership.

 

People like you doing what you are supposed to do <with little fanfare>.

leadership confidence credit insecure Trump

 

 

This is a lesson learned early on in a management career … and you can tell the leaders who <a> did not learn it or <b> saw the lesson but lack self-confidence … because they … well … ignore the lesson and exhibit ongoing aggravating self promotion <even on the things they are expected to do>.

 

That said.

 

This doesn’t mean you aren’t tempted to take amount or two to point out in some fairly loud messaging that you want some credit for what you are doing.

 

This is the ‘dance.’ The management & leader “credit dance.’ I call it a dance because every good leader knows they have to do some self-public relations and, yet, they don’t want to be seen as doing any overt self-public relations.

 

===============

 

“The price of greatness is responsibility.”

 

—–

Winston Churchill

=======

 

Being a great leader is all about doing your job and doing the right things at the right time … and <I imagine> figuring out how to actually tell people that you did the right things at the right time. This means not being seen a as blowing your own horn or being some narcissistic attention seeking, credit seeking asshat but rather one who understands it really isn’t about gaining credit or accolades but rather reassuring people that the right things, the good things, just get done under your watch.

 

I would note that reassurance is a powerful tool.

 

It is powerful because doing things right isn’t about small … nor large … but if you do it right … really right … people will not really be sure that you’ve done anything at all and, yet, feel reassured that you are there.

 

Now.

 

In today’s bombastic world it can actually become a bad thing if no one notices. Why? <insert a ‘huh?!?’ here> because someone else at the exact same time is telling everyone what they did … and yes … unfortunately … often the squeaky wheel does get the grease.

 

Aw heck.

 

The truth is that the value is never in the credit. And leaders know that. And we everyday schmucks need to remind ourselves of that more often.

 

—-

“I alone cannot change the world, but I can cast a stone across the waters to create many ripples.”

————

 

Leaders know that the little things can matter and that just delivering upon good person what you do not what you saywhat you are supposed to do really matters <a lot>.

 

A subtle touch can create the needed ripples. Doing what you are supposed to do insures the right ripples are always … well … rippling.

 

Good leaders know you can be the initiator, instigator or implementer … or even all of them … and it doesn’t really matter.

 

I would note that within the realm of doing what you are supposed to do about the only thing that can truly diminish ‘greatness of simple doing’ is not accepting responsibility – for the bad and the good and all that it takes to get to either place.

 

I would be remiss if I didn’t point out that what I just stated is ‘character’.

 

Leaders don’t lead by asking or telling people to follow it most often happens by doing the shit you are supposed to do really well.

I know. I know. that doesn’t sound “great” but greatness really cannot be achieved without it.

 

Oh.

This kind of suggests that greatness is a contradiction.

 

Let’s use Winston as an example.

Huge ego. MASSIVE ego. Charismatic speaker. Maybe one of the greatest orators of all time. Made some huge mistakes. HUGE mistakes.

 

But humble in his responsibility. He permitted  the people to get credit for success and strength and what needed to be done … all the while doing what he as supposed to be doing.

 

He was vocal, and sincere, on issues and the people of Great Britain getting credit.

All despite his ego.

 

Great leadership reflects a unique balance of ego and humility.

Ego to effectively lead and humility to be effectively followed.

 

I would imagine those with the greatest character reside somewhere on the line between those two things.

 

I would imagine those with the greatest character reside somewhere in between not getting credit for what they are supposed to do and actually being acknowledged for enabling greater greatness.

 

Well.

 

I know it isn’t popular to say this but most of the best things in Life, and leadership,  are found in the unspectacular:

 

  • The best people more often than not go unseen and unnoticed by the majority.

 

  • The best moments more often than not go unseen until looking back.

 

Just as perfection is most often found in the imperfections … spectacular is most often found in the unspectacular. And, yes, doing what you are supposed to do is unspectacular.

 

But I would argue the spectacular would never ever happen if the ‘supposed to do’ shit never happened.

 

In the end.

 

do what you said you would

Great leaders are often judged by what you don’t see them doing. This also means great leaders are often judged by what they feel comfortable remaining silent about … by what they don’t say about what they are supposed to do and supposed to be.

 

I would be remiss if I didn’t point out this is a little more difficult than it may appear. It is a little more difficult because a great leader does have to have some ego and some higher level of confidence and, therefore, some positive affirmation kind of helps to put some well needed oxygen back into the confidence balloon.

It takes a awhile to learn you don’t have to ask for oxygen or even try and fill it yourself … well … at least good leaders learn that … the bad, insecure ones never do.

 

 

Enlightened Conflict