Enlightened Conflict

not answering questions and deflection

April 21st, 2017

Question Cloud the issue answer business

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obfuscate

This is the word to use when evasion is achieved by clouding the issue.

Creating a smoke-screen.

 

prevaricate, evade, dodge

 

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“When shrouded meanings and grim intentions are nicely polished up and pokerfaced personae are generously palming off their fantasy constructs, caution is the watchword, since rimpling water on the well of truth swiftly obscures our vision and perception.

(“Trompe le pied/wrong foot.”)”

 

Erik Pevernagie

 

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So.

 

There is possibly nothing more aggravating in business than someone not avoid word businessanswering “the” question. To be clear on what I am speaking about … they answer a question … just not the one you asked.

 

I am not going to argue that some questions are not easy to answer.

I won’t even argue that we get asked questions we don’t know the answers to but the situation dictates we make something up <yes … that happens in business>.

 

But abandoning the question completely is … well … complete bullshit.

 

But you know what?

 

I think the main reason it is so aggravating is because it is truly a reflection of intentions.

 

There is even a book called The Anthropology of Intentions by a professor, Alessandro Duranti, who kind of tackles this whole discussion of intentions & words.

He offers us the thought of ‘intentional discourse’ wherein an individual filters words through their beliefs & desires and their plans & goals to guide the discourse <regardless of whether the rest of the people want it guided that way>. In other words, using another phrase he offers us, by engaging in an intentional continuum people ponder their use of words through self-interest motivations <some good & some bad>.

 

By the way … I am fairly sure I mangled his academic masterpiece … but you get the point.

 

Ah.

“You get the point.”

 

I share that again because while we sit there aggravated at someone who completely avoided answering the question asked … we almost always also sit there wanting to invest a little of our own energy trying to assess why they did it. Because, in our aggravated minds, in its most simplistic viewing … avoiding the question is solely about shifting attention – away from something and toward something else.

 

Sure.

It could be something as simple as steering you away from their lack of deflection answer question avoidknowledge and steering you toward something they may actually know.

 

But, in most cases, a full abandonment of a specific question is complete & utter deflection.

 

In the intelligence community they call this effort to shift attention as deflection or misdirection. Magicians do something similar getting people to focus on one thing and away from the trick itself.

Completely avoiding the question is the business version of a distract-the-audience approach. It is this weird moment in which someone pretends to answer the question by actually answering some other question that magically appeared to replace the question really asked.

It’s almost like entering an alternative universe for a while.

 

Sadly. Aggravated or not … the more practiced the deception <the more practiced the business magician is> the more likely you hesitate to step in <and the more you get aggravated as you hesitate> and correspondingly … the more many of these people actually believe deception works.

 

It is maddening.

 

Worse?

If they are good at it … when someone responds to a question by not addressing the points of the question, thereby avoiding the issue itself, it doesn’t create unrelated discussion to the issue … it simply avoids the issue in totality.

 

Well.

..... watching the question being ignored .........

….. watching the question being ignored ………

I am fairly sure we have all sat there in a meeting and watched something like this unfolding right before our eyes.

 

The visceral response, the aggravation, we have to this ‘answer evasion’ situation is most likely found in the revelation it is occurring … watching it unfold before our eyes.

Philosophically, we can see that through some internal conviction to retain something they feel like they should own <their reputation, their title, their perceived intelligence, their whatever> they justify evading the question.

 

Conviction. Yeah. I just used ‘internal conviction.’ This means their intentions reflect they are more important than not only the question itself … but you. You are not even dignified with an answer.

 

It is irksome <at its least worst>.

 

It is loathsome <at its most worst>.

 

Look.

 

I give a partial pass to the asshats you can see who have some answer they want to give everyone, regardless of what question is asked, and blurt it out when given the opportunity. They haven’t deflected the question … they just ignored it as unimportant to what they want to say and have been planning to say no matter what has been said up to that point.

 

It’s the ones you know heard the question … and just ignored it. Or avoided it. Or just didn’t answer it despite the fact they heard every word, every syllable and every intention from the question giver.

 

In other words … they intentionally do not answer the question.

 

<envision a deep sigh here>

 

I want people to face questions head on. And what makes this even more aggravating is that you know these people are quite capable of taking things head on.look over there answer

 

How do I know that?

 

These are the same people who will attack, or ‘aggressively question’, the intentions of the question giver themselves. It is a common tactic for the answer avoiders. The natural instinct is to ‘defend’ … to answer the attack. Fuck that. I want to say … “just answer the fucking question asked.”

 

How else do I know these people are quite capable of taking questions head on?

 

These are the same people who will attack, or ‘aggressively question’, the question itself. This is not a deflection tactic … this is a ‘turn the question back on itself’ tactic. And, once again, your natural instinct is to defend or … well … answer the question you are asked.  Fuck that. I want to say … “just answer the fucking question asked.”

 

And maybe what makes this ‘not answering the question asked’ so maddening is that we, most sane pragmatic business people, tend to sit back <after saying “WTF”> and try and unravel why it happened and what the hell just happened.

Unless you are in an interview scenario <in which you always have an opportunity, one-to-one, to hunker down and hammer out a clear answer> you are most likely in a room with other people and the non-answer has sent at least some of the people careening down a completely different road.

 

That makes it even MORE aggravating.

 

One intentional non answer to a question can completely derail a meeting or a avoid questionsdiscussion.

 

That is intentional discourse. Or how about the other phrase from that academic’s book … engaging in an intentional continuum.

 

Oh.

 

And one last way you know these asshats are intentionally not answering the question is when they cleverly decline to answer the question with the infamous head fake answer … “I don’t know the answer to that question. I’ll work on finding the information for you and then get back to you with an answer” <and they have no fucking intention of ever getting back to you>.

 

Yeah.

 

You know … sure as shit … they have no plans to work on it and will never ‘get back to you’ unless you call them on it.

They are intentionally refusing to answer the question assuming the conversation will move on and, in a laundry list of other shit to do, that this one will either never make the list or be so low on the list they can stiff arm you on answering based on “working on things more important.”

 

Its bullshit. You know its bullshit. They know its bullshit.

 

Well.

 

Fuck you.

Fuck you and the non-answering horse you rode in on.

 

In my mind a good well-articulated question demands some accountability. The one given the question is now accountable for the answer. They may try and deflect and they may just answer a completely different question … but a question asked exists … it does not disappear. You cannot get away from it.

 

Let me share a graphic example of why accountability remains whether the question dodger likes it or not.

 

You open your front door in the morning and there is a nice pile of dog poop avoid question bomb stink business problemssquarely in the middle of your front door opening. You either clean it up or you avoid it. The question dodger never acknowledges the pile and steps over it moving on to something else. The shit stays at the front door and over time the smell increases and the flies crowd around.

A good question unanswered is just like that. And a question dodger cannot avoid the smell in the end.

 

All that said.

 

My message to the asshats who completely do not answer the question asked:  You will be accountable to the question and to cleaning up the mess … now … or later <and quit aggravating me by not answering the fucking question>.

 

 

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Author note:

When I reread this, which took me less than a ½ hour to write, I was a little asshole admittingsurprised by how … well … aggravated the tone was.

Lots of ‘fucks’ and ‘asshats’.

I left it as is because as a 50something business guy who has always attempted to take on what needs to be taken on regardless of how painful t may have been <and career wise possibly less than prudent> I get a little angry about how the business world has become incredibly unkind to the risk takers & truth tellers and seems to reward the less-than-competent and ‘political maneuverers’ more often than it should. That’s my excuse for why I let this one stand as it does.

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that we contain our own future

March 26th, 2017

 look-to-the-future-principles-telescope-view-past-older

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“Life, too, is like that. You live it forward, but understand it backward.”

 

—-

Abraham Verghese

 

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“It’s the one thing we never quite get over: that we contain our own future.”

 

 

Barbara Kingsolver

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So.

 

Thinking about what legacy you want to leave behind can make you start thinking a little bit about what you may want to stubbornly stand for and demand of Life … and what you may decide to compromise with Life to insure you have something … some progress to show at the end.

 

A significant part of this grand bargain we negotiate with Life is how we decide to compromise with those around us and those who affect the arc of our lives.

 

Ah.

 

That word “compromise.”

 

Therein lies maybe one of the most difficult topics of the current generation.

 

The topic is that the concept of compromise … meeting someone half way … is now a nebulous concept.

death of compromise

Why?

 

Because I am not sure I know where the hell half way is.

 

And I tend to believe a shitload of people are standing with me, on one side or the other, not really sure where the hell half way is.

 

And if you cannot even see the middle ground how the hell can you figure out how to make a stand on it?

 

Now.

 

This gets compounded by a massive online communal world in which we all live side by side where even the marginalized people <real or perceived> who now have a place to gather into likeminded groups, share as much a space as mainstream views.

For good, or for bad, online any group of people can organize & mobilize & challenge the status quo … or pick & choose which status quo fits their view.

 

The internet amplifies discourses critical of … well … any status quo you can think of.  And, as anyone could expect, all the critical discourse triggers a corresponding equal backlash from those who fear an uprooting of their beliefs the nature of compromise miserable<and the self identities that are inevitably attached to these beliefs>.

 

It just becomes one huge mosh pit of criticism and cocooning of likeminded people.

 

People … all who are angry.

 

Within all of this situation & anger … it seems like no one is civil to one another. And maybe worse is the fact there is this ‘digging in’ aspect where we refuse to see any merit in other people’s opinions.

 

Sadly, I can only conclude that we have lost the ability to converse, discuss, debate and have a dialogue with one another.

 

It seems obvious <at least to me> but if we could figure out how to come together and compromise, that we could go a long way toward not only creating a better version of society in general … but it may give me, and all of us, at least a fighting chance with regard to where we make our own personal stand … and where we compromise … and how we attain the future that we contain.

 

As long as people cling to unbending attitudes & beliefs, the divides between us will not deepen … but will remain an unbridgeable divide.

 

I tend to believe most of us want better that that.

I tend to believe most of us would be willing to work to make this a better and more civil world to live in.

 

And if you do not embrace this thinking?

 

I would remind everyone that America is representative of a great compromise. The U.S. Constitution is possibly the greatest Compromise ever negotiated <it created a nation>.

 

 

But as a first step to bettering this entire situation we need to figure out how to better define Compromise.

 

compromise not an act weaknessFar too many loudmouthed people have ripped the meaning out of the word,  twisted the value of the word making it seem valueless, and ultimately created an environment in which  we demonize the entire process of trying to reach compromise.

Compromise no longer means understanding your differences and working together toward a common goal but now it seems to represent weakness, losing and not being strong enough to get what you want.

 

This unwillingness to work together has wrought havoc to society where the unwavering stance seems to be “don’t compromise, stick to your guns, don’t give in to the other side”.

 

Sigh.

 

Look.

 

I find it hard to believe that the majority of America is really that selfish and that stubborn.

 

Sure. I know the people most passionate about any issue tend to be the ones less willing to compromise on them.

And, yeah, I would guess most of us are fairly passionate about ourselves – what we decide to stand for … as well as what we will decide to sacrifice within compromise to attain some progress.

 

But within this wacky world where no one seems to want to compromise anything on anything … well … shit … some of us are trying to think a little bit about what you may want to stubbornly stand for and demand of Life … and what you may decide to compromise with Life to insure you have something … some progress to show at the end.

 

It seems like the situation we are in has arisen because we have permitted the stubborn voices of the radical marginalized <real and perceived> to drown out the pragmatic voices of realistic positive compromise.

 

If we want society to start working again we need to embrace compromise — and let it retain the positive definition which has served it well through time.

 

To end this I will go back to the beginning.

 

The “I” aspect.

 

I tend to believe all of us, with the intent of finding the best version of ourselves from which our ultimate legacy will be defined, will seek to find the balance of being stubborn and demand that Life bend to us and our principles and compromise where we make a grand bargain with Life in order to continue progressing.

 

Uhm.

 

If we believe this … then why wouldn’t we want this in Life and in business and in politics and in … well … everything.

 

There was a book that discussed this. In The Spirit of Compromise <Amy Gutsman and Dennis Thomson> they note that Americans support general compromise as an idea and like the idea of ‘other people’ working together to get stuff done <statistics support this in a variety of studies & polls>.

 

Oh shit.

 

However.

 

The authors then note that support for compromise breaks down when it addresses specific issues <Americans are much less likely to support a compromise life good want you theycompromise on a specific issue>. As with most things in Life we enthusiastically embrace the conceptual behavior and balk at the actual behavior.

 

Compromise is complex … and simple.

 

What I do know is that we contain our own future and building that future demands that we will have to make some compromises.  That is simple.

Making the specific choices is complex.

And while I am mostly interested in my own future and making my own compromise choices … I tend to believe we would all find the better version of ourself contained within … if the society as a whole were more willing to refind the value in compromise.

 

Enlightened Conflict