Enlightened Conflict

innovation, creativity and every day normal people

March 20th, 2013

techshop“Unlocking these ideas is how we can help change a person, or help change the world.” - Jim Newton, founder of TechShop which gives creative people access to the tools for innovation.

 

This is awesome.

Awesome on several levels.

First.

This assumes you don’t have to be Yale/Oxford  University freakishly smart to be a great innovator.

Second.

This assumes innovation can be small, medium, large ideas.

Third.

This assumes innovation can be very practical.

Fourth.

This assumes anyone can have an idea.

Fifth.

This assumes anyone can think.

 

Here is TechShop.

Innovation & Techshop: http://www.youtube.com/watch?v=QU9QrKYs0bs

 

Here is their mission <in the founder’s words>:

“I find that most people are very passionate about something specific they want to make, but they don’t know how to do it. Some of these ideas are small and personal, and others are world-altering ideas.

TechShop’s mission is to coax people to think about their ideas and help them bring those ideas to fruition.”

 

Creativity <which is really what innovation is all about> happens in everyone. In fact … creativity is everybody’s business … not just people identified under the misnomer of “creative.”

The connection between business and creativity, or creative thinking, is inextricably linked regardless of whether someone wants to call it creativity or something else which they perceive is more politically correct <or accurate in their own minds>.

We experience creativity in the business world every day. Any time someone’s comfort zone is challenged … the status quo is questioned … or a process is reevaluated … creativity is being activated. I can think of no industry or business that doesn’t embrace creativity … in a traditional definition sense or a nontraditional definition.

And you know what?

There is an additional benefit to embracing the idea creativity exists in everybody <even the common every day schmuck>.

create you are whatFacilitating it in everyone can help change a person … for the better.

All ideas have value.

Some have value in itself.

Some have value in that it begets another bigger idea.

And all have value to a person’s self-esteem and self-worth.

I love his TechShop idea.

I struggle to find a better business idea for the everyday person out there.

And I struggle to think of one person who could not, or should not, participate.

Yup.

Because I struggle to believe that someone out there has not had one idea <with some potential> in their entire life.

 

I just wanted to share an awesome concept.

And.

Wanted to share the idea that creativity is everybody’s business.

 

innovations, collaboration and discovery

August 12th, 2010


So. There was a fascinating article in a late 2009 Science Magazine (“innovation is more critical than ever”).

Oh.

No. I don’t make it a habit to read Science magazine. So don’t anyone worry I have completely lost it.

But.

I came across this article about maintaining innovations through collaboration and partnerships in the biotechnology and pharmaceutical industries (and having seen the P&G Innovations group in action I am always interested in innovations process and thinking).

I thought it was a nice article talking about collaboration in a highly intelligent employee based organization (I will get back to that).

Next.

There was a small article in the Economist 8/7 issue on innovation prizes.

Now. I am not a cash reward believer (tends to not create ongoing ideation as well as discourages emotional based behavior patterns) but in this case the Economist showcased a couple of thoughts that I believe are perfect with regard to the proper use of collaboration (and dollar reward mechanism).

The concept is outsourcing collaborative ideation opening up competition to non-industry knowledgeable individuals (I will get back to that).

Next (and lastly so I can get to the point of this post).

A book called “The Rational Optimist: How Prosperity Evolves.”

Now. I am not recommending this book. It is not for the faint of heart and it makes a Michener book read like People magazine. But. It does a nice job of addressing how innovations (lets call them biological, cultural & economic forces) can be aligned to enhance overall human progress.

Ok.

The bottom line is that innovations are the lifeblood of not only corporate success (or let’s say business/industry success) but also human success. Not just ‘comfort’ innovations but dwarf grain, penicillin, combustible engine type innovations.

Stuff that enhances true progress.

That is what innovation is all about.

Okay.

Let’s talk about innovation and collaboration (with the intent of discovery).

Hmmmmmmmmmmmmm … why did I add that last part?

Well. Collaboration when used improperly impedes discovery, it doesn’t enable discovery.

I have already written about this but I would suggest most companies today misuse collaboration to the extent that it wastes employee energy and resources and actually negatively affects morale (so basically they are killing their organizations thru an idea with the best intentions … yikes.).

Anyway.

Genentech.

Suffice it to say smart (if not frickin’ brilliant) employee base almost top to bottom.

Oh. And their top to bottom is pretty shallow in that they have a flat organization (makes sense … why do you need a huge hierarchy with brilliant people running around?).

Oops. Ok. And before any businesses owner starts looking at this and thinks “that’s it. Flatten the organization!” (gosh. When I typed that I thought of the old Thomas Dolby ‘she blinded me with science’ video … “Science!” … anyway) they need to understand Genentech is not, say, a Cisco or even a P&G. Those organizations thrive on multi levels (multiple levels of expertise and brain power working together … think of it as drones & stars).

Genentech does not and would not thrive in a hierarchal structure (they don’t have many drones). Plus. The majority are entrepreneurial ideators themselves as thinkers.

So. What does a brilliant employee base organization do to collaborate and come up with innovations? Well. They don’t put a group of these Einstein like people in a small padded brain storming room and have them play ideation games.

They go outside the organization and collaborate with partners or maybe even access collaboration opportunities through mergers or acquisitions.

In my words … they seek to not put two magnets side by side but rather take a magnet and start throwing some different outside objects at it to see what sticks.

To make another point. While the word “collaboration” is being used, at its core, ideas is an “individual” thing (meaning individuals tend to come up with innovative ideas all by their lonesome) and biotech companies empower individuals to ideate (simply create as much stimulus as possible through collaborative efforts so that the individual can ideate).

Oh.

And while I am not describing a creative (or advertising agency) the realities in these environments is exactly the same. Empower individuals to ideate. Multiple minds soften the sharp edges of an innovation.

Okay.

Moving on.

The innovation “prize” idea.

Let me start with the end on this idea as described by The Economist. The 7 winners of this $1mlllion prize (to be awarded to someone who designed an algorithm system to enhance online recommendations based on prior purchases) never met physically until they picked up the prize. They had collaborated online.

Let me repeat. They never met until they showed up to receive the prize.

So. Once again the collaboration was outside the “using” (or manufacturing/implementing) organization as well as it was a specific “here is the challenge” situation.

A one-off if I may use that term.

Now. I want to be careful here (as the Economist also cautioned). Innovations scenarios to me that work here are specific product enhancement innovations. Policy or “soft” innovations (if I may use that term) would seem to be a less attractive intent for this prize/reward system. This collaboration/prize concept is perfect for “solving oil spills” or “a car that gets 100mpg” or a “reusable space ship” or things that may seem slightly impossible and attract innovative thinkers outside the industry “box” who may approach the widget issue from a completely different point of view.

Lastly.

I threw in the book because it makes the point that innovations propel progress. Without innovations we (the people) kind of just chug along. Progressing but ambling down the progress road. Innovations (like some I have mentioned above) propel us forward. Like think leaps instead of steps. It would behoove us to have someone smarter than I and someone in a power position to be thinking about solving some of our progress issues (stumbling blocks) in this way.

Okay.

Hey. I know ongoing innovation is difficult. Mainly because great organizations exist on two levels. Continuity and discontinuity (and I believe people do also).

But only one is constant. Continuity. You need ongoing efficient coordinated alignment to bring all resources to bear in competitive environments. And yet you need steady (but interspersed) infusion of innovation (or discontinuity) to be successful.

One keeps you on the road. One keeps you from being stagnant.

Simply think OFF = ON. What do I mean?

When something previously deemed ‘emerging’ starts to invade the mainstream, or even better, is actually mimicked by it, new innovation opportunities abound. Case in point: the near-total triumph of the online revolution, which has the offline world more often than not playing second fiddle in everything from commerce to entertainment to politics.

So.

The idea of outsourcing collaboration is brilliant. Especially for one off specific challenges. And prizes insure innovative thinking toward solutions. And forward thinking innovative solutions propel progress.

(everyone should like that short paragraph)

One last point on innovations and collaboration (and why this outsourcing idea is a big idea).

Typically the most effective ideation focuses on the needs of “Lead End User” to Drive the innovation system at all phases of ideation. This principle is based on more than just the tired “the consumer is king” mantra.  It is a ruthless pursuit of Lead End Users, the consumers or customers who have legitimate change-agent DNA working in every aspect of their lives.  These change agents can truly help you morph and accelerate new ideas by maximizing lead end user input through early exposure to end benefit (or prototype) visual stimulus.  This seeing-is-selling visual stimulus is empowering to change agents, who often solve their unmet needs by developing their own product or service solutions.

The problem? (two of them)

1. internal organization collaboration will kill Lead End User ideas. Kill them so dead they will never come back.The ideas seem so impossible that within a group of collaborators there will be enough “unimaginative” people to clearly define it as a waste of time (as impossible). Collaboration kills here.

2. The process discussed above is often challenging and even scary to a company, because lead end users rarely reflect the current masses’ desires.  After all, lead end users are early adopters and reflect trendspotter characteristics. And, as with any trendspotter, the ideas uncovered can be unattractive at first glance because the market doesn’t yet exist. But that is the first step towards uncovering the big win new product innovation.

So. In the end real progress is maintained by innovative innovations (not all innovations are truly “spur on progress” innovative ideas.).

I do like the privatization of ideation (on some things). I caveat because (and it may sound like I am backpedaling) because I believe companies should be thoughtful and selective on any collaboration efforts. And then even more selective of what is solved in house versus the outhouse (ok, externally).

If managed correctly there are many ideas that can be generated internally within an organization. (Although not with a prize reward mechanism).

But.

Everyone should remember that great innovation progress is driven by (1) individuals with ideas and (2) reliance of outside resources to envision the impossible as possible.

Oh. And companies are not built for anything I have described in the immediate above as well as the process I described (or at least if they are they are the exception to the rule).

Why? Not only is it scary but the approach to capital budgeting and resource allocation at traditional companies is completely counter to nurturing and facilitating new ideas.  Multiple levels of in-grown management seek to protect the existing business model and ‘stay the course.’  In addition, new ideas are often forced to be synergistic to the current business.  Radical new ideas face a bureaucratic march of death up multiple organizational levels where a “no” at any point can kill the idea.  The key financial goal of this death march is to minimize the number of projects falling below a minimally acceptable rate of return.

In contrast, a typical VC incubator system is focused on insuring the big winner.  Resources are attracted to (not allocated against) the best ideas without any regard to protecting the status quo or forcing synergy.

Now that sounds a lot like what I have been writing about.

Outside collaboration.

Rewards to winning best ideas.

Set the specific challenges to have the “collaborative contests” over.

Start thinking this way and, by golly by gee, we are gonna have some progress my friends.

everybody is a genius

July 18th, 2010

“Everybody is a genius. But, if you judge a fish by its ability to climb a tree, it will spend its whole life believing that it is stupid.

-          Albert Einstein

I have another post from Al discussing great people who don’t really see themselves as great.

And I am not sure Albert really said this quote above but if he really did he really was a genius.

A frickin’ genius in looking at people around you.

So often we look for standards and test scores and performance reviews trying to assess how smart people are by constantly seeking to benchmark against norms and similar traits in groupings … and all that crap.

Look. I like tests. And I do believe tests can play a role.

But standards and norms are killing us. Ok. That is extreme. But I do believe that in schools and in the business place we are becoming so dependent on standards to judge each other that effective ‘non-normal’ individuals doesn’t get recognized.

Okay. Maybe a better thing to say is I am concerned all of this standardizing is killing creativity of individuality … and even worse … possibly the creative problem solver. And it makes it more difficult to judge ‘genius.’

We try and judge kids and have them line up in a row from tallest to shortest in terms of smarts and scores and tell them to climb the next test tree.

And sometimes the fish fails the test.

Yet the fish, in its eccentricity and individuality, when asked to breathe underwater?

Kicks ass.

Maybe because Al Einstein was a genius in his own right it was easier for him to be comfortable allowing everyone around him to be a genius too. I don’t know. I would like to hope it isn’t this way.

And while I began this talking about kids this entire issue bleeds into adulthood. The judging doesn’t stop simply because you have left the world of tests and standards and crap like that. Now the genius bar is degrees and titles and status.

But. I would like to think somehow … some way … that rather than believe everyone has to be a president or a Rhodes scholar to be a genius … that maybe the crew chief on Dale Jr’s car is a frickin’ genius. Not just about car stuff but people management and logistics.

Maybe you don’t have to be some vice president of somethingorother to be a genius and that maybe the mother who is bringing up a kid full time and working real estate on the side is a frickin’ genius in teaching respect and honor and responsibility and just plain getting shit done.

Unfortunately society doesn’t tell us to think this way.

Unfortunately life has established some pecking order that suggests you only qualify as a genius if you have done x, y and z.

But fortunately for us Albert (who apparently did x, y and z pretty frickin’ well) says it doesn’t have to be that way.

Fortunately for us we, the people, can elect to seek out genius if someone has just done their a, b and c’s in a way, and in an environment, that qualifies them for genius status.

Once again, good ole Al Einstein was a pretty smart guy.

Maybe we should pay attention.

Maybe we should find the fish around us and recognize their genius for swimming in a world where everyone else is seeking to climb some tree.

marketing gone wrong: padded bikinis for 7 year olds

April 14th, 2010

Headline: “Under fire, British store withdraws sale of padded bikinis for 7-year-olds”padded bikinis

So. The British clothing chain Primark responding to scathing criticism from politicians and children’s groups has withdrawn its sale of a line of padded bikinis for girls as young as seven. The bikini sets, with a $9 price tag, came in candy pink with gold stars and black with white polka dots.

(oh my)

Primark said, “Every girl wants to look her best and at Primark we make no exception for the younger ladies, all the high fashion trends can be found in our Girlswear section, no matter what age you are.” (double oh my)

Ok.

And what were they thinking?

Ok.

Maybe better said “were they thinking?”

One of the best comments I have ever seen was from opinion buffett who said “Wonder if Speedo will start offering padding for little boys swimwear.”

I admit. On this one I cannot even envision how the conversation went with regard to not only investing money developing this line of products let alone marketing the products.

padded bikinis 2I have to assume some relatively smart marketing people said “absolutely. There is a market for this product line.”

I have to assume some product/brand line manager said “the numbers support it. This will round out our store offerings.”

I have to assume some senior management person said “Let’s go for it.”

I have to assume stupid pills were served as snacks in the meeting.

New product innovations are part science, part process, part art and part luck (or maybe better said “nutsy unreasonable slightly lucky vision”).

I have a whole white paper on effective new product innovations process. And I do believe a rigorous process assist in less wasted time on stupid or non profitable ideas. Of course there should be a plan.

But.

Process always runs a parallel path with creativity and some “gut.”

Ok. Having seen and worked with probably THE best consumer product innovations group in the world (the Proctor & Gamble innovations group) I have seen some of the wackiest ideas up on the white board. But. In the end all the research in the world and all the sales projection numbers in world are balanced against one HUGE constant (not a variable) … common sense.

Seems to me that someone left common sense at home the day they discussed this idea in the office.

So someone pointed out the common sense and they have discontinued the line.

But. As a UK Democrat congresswoman said, “Primark’s decision is welcome but how on earth could they have thought that this was a good idea in the first place?”

But. Maybe the scariest thing? some people were buying the product. One mother said “well, she wanted to be like one of the big girls.”

Hey. I am not a parent. But don’t they stop being little girls soon enough as it is?

when an Immutable Law is broken does it make a sound?

March 15th, 2010

So. In 1993 a pretty smart couple of guys wrote a book called The 22 Immutable Laws of Marketing (the smart guys were Al Ries and Jack Trout).

Here are the first two of The 22 Immutable Laws:

1. It is better to be first than it is to be better.

2. If you can’t be first in a category, set up a new category you can be first in.

Uh oh. Apple has mastered making these laws unimmutable. (I am concerned that is not a word).

I am not sure people have noticed (because I believe when you break one of these laws they don’t make any sound) but Apple has been quite successful by not being first at anything they have done nor created any new categories. They have possibly become the absolute best “follower” in the history of business.

Apple is regularly voted the most innovative company in the world. But I am not sure that is the award they should be winning. Its inventiveness takes a peculiar form in that it is “renovation” rather than building. They should be voted the best “renovator” company in the world (boy, that sounds like a shitty award to win, huh?).

What do I mean? Rather than developing entirely new product categories Apple is excellent at taking existing ideas which may not be optimally implemented and showing the rest of the world how to implement them in a much more appealing way.

It has already done this three times.

The Apple Macintosh

In 1984 Apple launched the Macintosh. It was not the first graphical, mouse-driven computer, but it employed these concepts in a useful, pleasant appearance product (they kind of not only understand the usability function, but they also understood that their product – most often seen as a desk accessory – was a fashion statement for the user).

first generation ipod

In 2001, came the iPod. It was not the first digital-music player, but it was simple and elegant, and carried digital music into the mainstream (and once again they understood the “fashion” aspect of the product).

iPhone

In 2007 Apple launched the iPhone. It was not the first smart-phone, but Apple succeeded where other handset makers had failed, making mobile internet access and software downloads a mass-market phenomenon (and fashionable again).

As competitors rushed to respond to Apple’s approach, the computer, music and telecom industries were transformed.

iPad

Here comes their fourth attempt at renovation. The iPad — a thin, tablet-shaped device with a ten-inch touch-screen. Hey. Who knows if it will be successful. Apple has certainly had their share of failures but even in their failures they have been spectacular.

But this isn’t a post on whether they are good at these things. This is about Apple breaking Immutable Laws and being good at something else – Renovation.

So. In the end I believe I like, really like (although I don’t own an i-pod and I hate Macs), Apple because they are a renovator and not a builder (sort of like me but they are bigger and better than I am).

As a great ‘Renovator,’ Apple has this innate ability to identify the essence of an existing or emerging product category, identify the parts (or pieces…whatever) and then put usability at the core of these pieces, making them famous with a really cool façade feature. Somebody called it “re-hashing half baked concepts” but I call it Renovation.

Apple is the ultimate Renovator.

So. With all that said…I think that stupid sounding award I suggested earlier is a valuable award. And nothing to be embarrassed by. Being the best at something is nothing to be embarrassed by.

I vote for Apple as Renovator of the Year if not the century.

the Myth of the Big Idea (big ideas are crap)

February 4th, 2010

There are no such things as big ideas.

The entire discussion is crap.

It’s a marketing ploy used in a marketing environment (doesn’t a double negative erase itself?).

It is all about tiny sharp insights. Sharp insights that have the possibility of expanding to something big. Unfortunately I now have a visual of one of those stupid little sponges that expand when you put a drop of water on them).

Maybe Big Ideas are crap is overstating it a little. It is the concept of “finding” or “uncovering” the Big idea that is crap.

What is the Big Idea? Simply by starting your thought process out with this question you have complicated your life and in fact you are saying you are seeking the wrong thing. For in seeking something big you find something that can be torn apart into meaningless little nothings.

I cannot tell you how many times I have seen presentations where someone presented “the Big Idea” and I admit it looked really good. Really Big. And everyone walks out of the room feeling like they have been in the presence of something Big and Big things are gonna happen. Then reality enters the room. The Big Idea needs to be implemented. And the implementing organization starts picking at parts & pieces. And the implementers start dealing with all the individual parts & pieces needed to … well .. actually implement the Big Idea. All of a sudden the Big Idea (which was probably a pretty good looking puzzle when it was all together) is a jumble of little puzzle pieces (which don’t fit together to make that really nice Big puzzle again).

Compounding the “Big Idea is crap” issue is that the Big Idea originator (who really didn’t think through all the littleness needed to bring it to life) starts compromising on the Little implementation components (and they don’t need to be just tactics, it can be words and phrasing and things like that) and that makes the jumble of little puzzle pieces become even more jumbled and even less likely to fit back into the Big Idea puzzle.

Oh. And the Big Idea Originator always sits back and blames the Big Idea Organization Owner because they couldn’t see the Bigness in the Idea well enough to not break it apart. Silly. Each component of the Big Idea Organization thinks of themselves as Big in their own right with Big needs and wants to own their Big part. The Big Idea Originator forgot, and consistently does, that without all the Little parts in the organization working to become Big (or even just thinking Big thoughts) the organization is neither Big nor Little, it is simply nothing.

That is why the Big Idea thinking process is crap.

As an acorn becomes an oak. We should be seeking the acorn. We need to learn to revel in the smallness and power of what it is. And understand the gloriousness of what this little thing can become if it is watered and nurtured.

But.

Small isn’t sexy in marketing. It needs to be Big to be meaningful. Too bad. Because Big Ideas are crap.

Enlightened Conflict