Enlightened Conflict

the last draft is for the reader

September 21st, 2017

writing the first-draft

 

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“The first draft is for the writer.

The second draft is for the editor.

The last draft is for the reader.”

 

——–

Unknown

<something I had scribbled down on a scrap of paper>

 

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“I would go on writing even if I know I would not be published.”

 

—-

John Le Carre

 

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Ok.

 

writing-typing-legacy-blog-thoughtsI write a lot.

 

Probably too much.

 

In my personal writing I can honestly say I have never posted something unedited.

Even the easiest things I have written get tightened up, edited and revised as I reread. Sometimes not much … but everything gets tweaked – some a little … some a lot.

 

Even then … typos remain.

 

Now.

 

In my professional life I use outlines, drafts and finals.

 

I do this because my mind is always at work.

 

I hear things, read things & see things and all the while my mind is juggling all of this stimulus rethinking, rewriting and recreating.

 

By the way … this acknowledges that I could, on occasion, run into some aspects of unintended plagiarism.

 

But because I am an ‘editor of things’ this means I am comfortable rearranging writing an editingthings. In fact … I never get tired of rearranging let alone thinking. I would do it 24/7 if I didn’t have to sleep.

 

However.

 

Doing all of this without any purpose or objective is simply mental masturbation.

 

That’s why the three draft rule is a good one.

 

The first draft is all about you, what you think and how you want to say things.

 

The second draft smooths out the edges and insures the personal “you” is getting in the way of clear communication and truth.

 

The third draft insures whatever YOU want to say connects with what THEY need to hear, want to hear and should hear.

 

It is a mistake to reverse this order. Reversing the order strips the presenter of any passion and creativity … it becomes more of an “order taker” type presentation or document.

 

Anyway.

 

The other thing people say about drafts is that each one eliminates so that the last one is the ‘brevity’ version.

 

I don’t agree <in general>.

hourglass

The three draft method is actually more like an hour glass.

The first draft is almost always too long and … well … too.

The second draft tends to peel shit off of what you have.

The third draft more often puts some meat back on the bones tied to the reader/audience.

 

A lot of people, simplistically, balk at this. They don’t see the meat as useful and abhor adding things at this stage.

 

Once again, I disagree.

 

I disagree because I  typically think of Claude Hopkins, a man who pioneered the concept of advertising as we know it, in 1923 <“Scientific Advertising” is a worthwhile read with worthwhile advice applicable even in today’s world>.

 

If Hopkins was known for one thing it would be “persuasion.” Everything centered on that. Not brevity or pictures versus words or any of that bullshit we waste time pontificating over these days … just persuasion and doing whatever is necessary to persuade.

 

For example.

With a prospect standing before a salesperson, would you confine him to any certain number of words? That would be an unthinkable handicap.

 

Successful writing almost always depends on maintaining perspective – keep in mind no one really reads what you write for amusement <but that doesn’t mean you cannot amuse on occasion>.

 

Consider them as prospects standing before you, seeking for information.

Give them enough to get action.

 

Some advocate large type and big headlines. Yet no one likes salespeople who talk only in loud voices.

 

We should measure everything we do by salespeople standards not by everybody needs what i am selling deserve lifeamusement standards. Ads are not written to entertain. When they do, those entertainment seekers are little likely to be the people whom you want. That is one of the greatest advertising faults. Ad writers abandon their parts. You can never forget you are salespeople, not a performer.

 

Seek a sale, not applause.

 

 

Regardless.

 

All presentations really can get boiled down into 3 important aspects:

 

 

  • Figure out what you want to sell <persuade people to think or do>

 

 

  • Figure out what you want to say

 

  • Figure out how you want to say it

 

All the other mumbo jumbo on ‘tricks to effective presenting’ is irrelevant if you don’t figure out these two things. In fact, I would argue you could throw away all the presentation books if you figure these two things out.

 

What you want to say sounds simple but it is not. Because inevitably you get caught up in ALL the things you want to say, prioritizing what you want to say and getting what you want to say down on paper <or whatever format you elect to organize the presentation>.

 

All I can say for sure is that you need to put it in a draft, a document or a script. Without it you cannot edit. And without editing <unless you are Bill Clinton> you are screwed.

 

Next.

 

Figuring out how you want to say it.

 

Okay. Let me tell you a truth, a fact, a ‘something no one really wants to hear.’

 

speak out microphone find your voice

99% of the time what you just figured out to say will sound like crap if you just read it as a presentation.

Maybe 99.9% of the time. Writing & speaking are two different skills. They may be derivatives of each other but one typically does not translate directly to the other.

 

There will always be presenters who are obviously reading their presentation script off a teleprompter <which is a skill in itself by the way> and it sounds obviously stilted and in some cases like it was the first time they had heard these words out loud.

 

And the issue wasn’t because they were reading a script <another complaint young people throw around when arguing they want to be ‘natural’ when presenting>. It was the script they were reading. They wrote something that sounded good in their head when they read it … but sounded stupid when actually saying it. By the way … that is why rehearsing is important.

 

Why does this shit happen? Well. Let me give you 3 thoughts <beyond the obvious lack of rehearsing>:

 

–          Forced rules of behavior

 

All the things I am going to type drive me crazy, but maybe this one the most.

These are the ‘rules’ like … you cannot stand still, or you have to move, or you can’t have your hands in your pockets, or … well … just go ahead and pick up a ‘how to’ presentation book … they will list all the ‘don’t rules’.

 

Nuts.

 

I just say ‘nuts’ to that.speaking dreams

 

I have stood with hands in my pockets just stepping up to the microphone and delivered. No one cared I wasn’t using my hands.

Why?

Because they were listening to what I had to say. As a generalization … all the ‘how to present’ rules are stupid. If you have something good to say, and you say it in a compelling, believable, likeable way, the rest of the stuff just gets in the way. It’s all about the message. If you know, and like, your message just deliver it in as comfortable a ‘behavior’ style you want.

 

Nuts to all the book rules.

 

–          Forced passion

 

This one drives me nuts too. It’s kind of like speaking with exclamation points hoping the exclamation points travel through the ether between you and your audience and pricks them in the ass to make them stand up and yell “hell yeah!”

 

online megaphone listen speakSome people shout.

Some people create sentences which they purposefully amplify the end.

Some people shake a fist, or pound a table or make some ‘exclamatory’ gesture just so everyone knows they are passionate about whatever they are talking about.

Sometimes they don’t really want to do this shit but someone suggests “show them you are passionate” and … well … the wheels start to fall of the good presentation wagon.

 

Why?

It’s all forced.

 

And it’s a shame because most presenters are actually passionate about something related to their topic <assuming you do the three draft method – me, edit, reader – in that order>. And they don’t need to be overt to communicate it. They just need to share their passion in whatever way they exude it.

 

I have been extremely passionate on a topic … and all I did was talk. I said how she felt and what I believed. And you know what? People believed me. they may not have been persuaded … but they believed what I had to say.

 

Here is the bottom line. If you care, it will show. You need not tell someone you are passionate. In fact … here you go … a rule.

Never say in a presentation, meeting or discussion … “I am passionate about ‘x’.”

Prove it without ever saying it.

 

 

–          Forced relevance <or forced theme>

 

I almost split this into two but they are just two sides of the same coin. In an attempt to make their topic relevant to either the audience or the environment <you can choose either> a presenter can go to some fairly absurd lengths.presentation asleep

 

They can use a joke which isn’t really relevant until you explain why.

 

Well, let me say this, 99% of the time if you are using a joke or come up with some forced relevance it means you are working too hard. Go back to the simple first aspect and think about what it is you want to say. If it isn’t compelling or understandable, a joke or forced metaphor or forced semi-topical linkage isn’t going to help.

 

In fact it can hurt.

 

How?

 

Because it is extraneous. And extraneous things and activity tugs the audience away from what you really want them to remember and say. I don’t usually get aggravated over this one instead I just get frustrated that the speaker doesn’t trust the topic is interesting enough, and it can be presented interestingly enough, to simply present it.

 

Lastly.

 

If I want to connect with the reader/listener with my last draft I have to put the screws down on the persuasion aspect.

And I would suggest you think about this slightly differently than many people talk about it – think about the fact what you are saying has to meet some price/value equation.

 

Simplistically … this is about alignment.

 

And, no, this isn’t about ‘first impressions’ because a presentation is a compilation/summary of impressions.

 

We all know this <but I will remind you anyway> … we are evaluating things all the time.

 

And even if we recognize that we are evaluating <like in viewing a presentation> we still don’t even recognize much of the evaluation that takes place because much of it is actually usually automatic, subconscious.

 

There has been a boatload of research done on evaluation which I will not bore you with … but will share a cliff notes summary of key points:

 

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This process of evaluation can be broken down into the rising and falling of moment memory valuetwo perceptions:  Perceived Cost and Perceived Benefit.  To be clear, the cost of something is not just money.  Cost is the receipt of something negative or the release of something positive whereas Benefit is the release of something negative or the receipt of something positive.

Any time a value presentation is made, be it a candy bar in the checkout rack at a grocery store, a pair of earrings online, or a proposal to marry, there is an initial phase when you open your mind “file cabinet” and pull the “folder” associated with whatever value is being presented.  As you open this folder, certain things will jump out at you, influencing your initial perceived cost and benefit of the value presented.  What is in that folder, what items you pull first, and how much each item affects you depends on two things:

 

  1. Your history with the value presented

 

  1. How it is initially presented

 

It’s also important to note here that the point at which a visitor makes a commitment to the transaction is not the same point at which they complete the transaction.  The time between the commitment and the transaction should be as short and simple as possible.  The more complex and time-consuming it is, the more chance the frustration of the transaction process or the “cold feet” effect could keep it from happening.

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Look.

 

Like it or not … even our presentations are being evaluated through this wacky thing called heuristics.

Pricing/value cues abound within presentations … believability cues abound within presentations … persuasion cues abound within a presentation … and you have to be aware that they will scream at the top of their lungs even if you aren’t looking at them.

 

Why do I say that?

 

You can even be silent and be giving a price or value cue.

 

For example.

Bach was a master of ‘negative space’ … building masterful musical combinations … he also used silences that are as eloquent and thought provoking as notes, tempo and syncopation.

<I used Bach because I tend to believe most of us who have built a presentation kind of feel like a composer>.

 

By the way.

 

While you may be thinking I am only discussing big important presentations which have been rehearsed and rehearsed … but this discussion actually pertains to almost any size of any draft or communications.

 

In the end.

Value is kind of like … well … the world and life

 

In fact … it reminds me of something I read:

 

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“The world is not as simple as we like to make it out to be. The outlines are often vague and it’s the details that count.

Nothing is really truly black or white and bad can be a disguise for good or beauty … and vice versa without one necessarily excluding the other.

Someone can both love and betray the object of its love … without diminishing the reality of the true feelings and value.

Life and business <whether we like to admit it or not> is an uncertain adventure in a diffuse landscape whose borders are constantly shifting where all frontiers are artificial <therefore unique is basically artificial in its inevitable obseletion> where at any moment everything can either end only to begin again … or finish suddenly forever … like an unexpected blow from an axe.

Where the only absolute, coherent, indisputable and definitive reality … is death. We have such little time when you look at Life … a tiny lightning flash between two eternal nights.

Everything has to do with everything else.

Life is a succession of events that link with each other whether we want them to or not.”

——–

Arturo Perez Revarte

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res gestae value everything

 

 

That all may be too poetic in discussing something like giving presentations, communications, creating drafts and persuasion … but simply put … “everything has to do with everything else.”

 

Well.

 

 

Communicating is part of everything.

 

you believe that you are unworthy of care

September 18th, 2017

attention nobody cares gift message relevant

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“As a therapist, let me just say: almost every trauma survivor I’ve ever had has at some point said, ‘But I didn’t have it as bad as some people,’ and then talked about how other types of trauma are worse. Even my most-traumatized, most-abused, most psychologically-injured clients say this.

 

The ones who were cheated on, abandoned, and neglected say this.

The ones who were in dangerous accidents/disasters say this.

 The ones who were horrifyingly sexually abused say this.

The ones who were brutally beaten say this.

The ones who were psychologically tortured for decades say this.

 

What does that tell you?

 

That one of the typical side-effects of trauma is to make you believe that you are unworthy of care. Don’t buy into it, because it’s nonsense. It doesn’t matter if someone else had it ‘worse.’

 

Every person who experiences a trauma deserves to get the attention and care they need to heal from it.”

 

hobbitsaarebas

 

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“It’s true, I suffer a great deal–but do I suffer well? That is the question.”

 

Thérèse de Lisieux

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“… victimization is a way of attracting sympathy, so rather than emphasize either their strength or inner worth, the aggrieved emphasize their oppression and social marginalization.”

 

—-

sociologists Bradley Campbell and Jason Manning

 

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Whew.

 

still talk about it you care about it trump reporting on oneselfBelieving you are unworthy of care.

I call this “victimhood backlash.”

 

Now.

 

This is different than feeling unworthy of love, respect or … well … unworthy of something or any of that type of thing.

 

In fact.

 

This is actually the exact opposite of a victim mentality.

 

This is when something truly bad has happened to you <you are a real victim of something> and you look around and say “whew, they are the real victims.” In a real sense this person then constructs an extremely viable narrative to suggest that while they are in a shithole … their shithole is nothing compared to some other people’s shithole.

 

This is not self deprecation … it is a sincere feeling that what you did or experienced was closer to ordinary rather than extraordinary.

But.

I say this unequivocally  … even if someone is shrugging off help or maybe even adamantly opposing the help … a hole is a hole and you need help getting out of holes.

 

Someone may not think they are worthy of care, or asking for help … but they need it.

 

Anyway.

 

I have two thoughts on this ‘believing unworthy of care’.

 

First.

 

A hole is a hole.

If you are in a hole, it is a hole.down in a hole layne alice in chains

 

I have written this before … a shithole is a shithole. We are not in the shithole comparison business. All shitholes are dark, deep and often don’t have a visible ladder to get out of the shithole.

 

To me?

 

Horrible is horrible.

A black hole is a black hole.

And while maybe not all holes and abysses are created equal … all seem equally deep, dark & shitty when in one.

This may not be literally true … but figuratively I tend to believe that is how we view it when encountering some shit Life gives us which places us into some dark hole.

 

Second.

 

I do not believe that victimhood is some cultural crisis <the sociologists I highlight upfront do suggest that>.

 

Yeah.

 

The things for which we can publicly accept the fact we were a victim of has certainly increased. This doesn’t mean more shit, and shitholes, have occurred … it is just that it is now more acceptable to admit them and address them.

 

Can this get out of whack? Sure.

 

But a long as someone isn’t creating a shithole and claiming being a victim then .. well … a shithoe is a shithole.

 

I would suggest that we want people who feel like they are n some shithole because they were a victim of something to speak out regardless of whether an falling down the rabbit holeeveryday schmuck like me may look at them and say “c’mon, be real, that’s Life” and maybe we should be focusing on how to better address them when they speak out.

 

We need less pandering and more reality management.  We need less judgement and more dialogue.

 

We need to grow a dialogue culture. Rather than responding to comments or behaviors with less condemnation or judgement and more engagement to engage rather than repel <without increasing victim mentality but rather managing it>.

 

But we do not want anyone at anytime to believe that they are unworthy of care.

 

Anyway.

 

I can almost guarantee almost everyone will either slip into a hole or go crashing into a hole at some point in their Life.

And that person <which means, uhm, everyone> will need help getting out of it.

 

For if you permit someone to linger too long in the hole … well … the abyss will gaze into them. And inevitably find some dark corner in the mind that they will find a place to live, eat and breathe for years and years to come.

 

Just accept what I just said without shrugging or thinking “that’s some bad shit.”

 

<Most> Holes are fine in Life.

 

They are part of Life.stay in the hole

 

Regardless of whether the shithole is incredibly shitty or just basic shit they have the same intended conclusion — you just have to make sure you know how to get out of them.

 

Ah.

Which leads me back to the opening quote.

Someone who believes that they are unworthy of care.

 

I say that because you can spend a lot of time looking around at other shitholes thinking about how to get other people out of their shitholes … all the while ignoring your own shithole, avoiding finding a way out of our own shithole and, maybe the worst, if you gaze long enough into an abyss … anyone’s abyss … it will gaze into you.

 

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“And when you gaze long into an abyss the abyss also gazes into you.”

 

<Beyond Good and Evil> Friedrich Nietzsche

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Look.

 

I have had this debate a zillion times … the one where you discuss who has it worse.

 

Who is going through tougher times.

Who has actually gone through a tougher time.

Maybe even discussing a bad moment in life as horrible, but always discussing ‘horrible’ relative to other horribleness.

 

pick a hole in the sky and we will all be n troubleAnd while it is most likely true that, regardless of your situation, someone somewhere has it worse than you do … that thought only seems to offer some false comfort nor does it really offer any solutions.

 

To me … comparing bad situations is not only not very helpful but it also tends to suggest the wrong thing to me – “my suffering isn’t equal to your suffering.” Which tends to lead to “I don’t believe I am worthy of care.”

 

Bad. Wrong.

 

I do not believe we should be in the shithole comparison business.

A shit hole is a shithole and anyone in a shithole is just as worth of care as anyone else in a shithole.

 

 

the oversimplification crisis

September 11th, 2017

 

occam economy choice simplify

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We miss out on the value of the message itself as a vehicle for driving virality.”

 

Jonah Berger

 

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“Say something meaningful in an interesting way.”

 

Bruce McTague

<author of “the shortest business book ever written”>

 

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So.

 

 

oversimplification wrongThis is about how we have a simplification crisis.

 

 

Ok.

This is about how we have an oversimplification crisis.

 

This crisis is making us … well … stupid.

 

 

Ok.

This crisis is making us stupider.

 

 

Look.

 

What I mean is that in a world in which we know that everything is complex, and more often than not, more complex than our own pea like brains can handle, we unerringly swerve toward simplistic headline conclusions and oversimplifications and absurd bullet point conclusions.

 

This surface skating intellectualism just makes us stupider.

 

Now.oversimplify assumption risk life business

 

We may convince ourselves we do this simply as a mental survival technique but I would argue, and I do, that it actually is the opposite of a survival technique … it is destructive behavior. It is destructive in that it destroys the overall thinking of what is actually a population quite capable of being intelligent, if not intellectual.

Yeah.

It makes us stupider.

 

I thought about this the other day because I have conversations with some incredibly smart and talented people who know a shitload more about more things than I could ever imagine and this topic came up. I note the smartness of these people to highlight how unusual it is that I can say something that actually can make a group of these people stop, be silent and then go “hmmmmmmmmmm.”

It is a rare thing.

 

And, yet, it happened the other day.

 

After some extensive conversation on North Korea, global trade challenges, Trump <of course> & foreign policy we opened the discussion to “what is the biggest challenge facing us …”

 

My thought drew some <thoughtful> silence.

 

I said “oversimplification.”

 

To me … oversimplification misleads and creates bad decisions and, worse, creates bad thinking <which leads to bad opinions, attitudes and thoughts>.

 

And I offered a couple reasons why I believe this is happening <I did this because if you can identify the issues you can find solutions>:

 

 

We have convinced ourselves we do not have time for complex

 

 

big fat waste of my time business show for itGoing back to the ‘destructive behavior’ thought I shared earlier …  oversimplification is anything but efficient. It actually demands more time in a variety of ways. The two simplest ways it does so is <1> the time we over invest attempting to isolate the simplest version of what is anything but simple and <2> the amount of time & energy we have to invest explain everything beyond the simplistic tripe initially offered, to thwart misguided behavior & reactions to the oversimplified offering & to redefine the oversimplification into bifurcated parts of the oversimplified whole.

 

We do this destructive behavior because we have convinced ourselves that we all have shorter, and shortened, attention spans.

We do this destructive behavior because we have convinced ourselves that people best retain “one thing.”

We do this destructive behavior because we have convinced ourselves in our perceived “never enough time” world we have to topline everything <to fit everything in>.

We do this destructive behavior because we have convinced ourselves that in a blizzard of nonstop things constantly vying for our attention the only way to capture someone’s attention is in some pithy soundbite.

 

Basically we have convinced ourselves that hollowing out an idea and a thought actually benefits not only the idea and the thought … but us!

 

This is fucking nuts. Absolutely crazy.

 

Unfortunately, and truthfully, some things are just too complex to communicate in a sound bite or in 3 seconds or less.

 

No matter how brief and simple you want to make it … well … it is neither brief nor simple. It is complex and sometimes the opposite of brief.

 

It isn’t just about telling a story.

 

Nor is it just about finding influencers to broker the story.

 

Nor is it just about practical value.

 

Nor is it just about emotion.

 

Unfortunately it is a combination of those things. Yeah. Effective communication is … uhm … complex.

 

 

We have convinced ourselves that simple & simplicity is reflective of common sense.

 

 

time to do it right do it overI admit.

 

I have never been shy about calling bullshit on the simplistic tripe being spewed under the guise of ‘expert advice’ or ‘common sense.’

 

That said.

I will suggest no topic has  been tortured more by common sense than simplicity.

 

 

Common sense suggests the simplest thing is the best.

 

Common sense suggests it is easier for a person to remember one thing and one word.

 

Common sense suggests in a complex world we humans crave simplicity.

 

Common sense suggests in a busy world we only have time for simplicity.

 

Common sense suggests a lot of nonsensical bullshit.

 

I will not argue that making something as simple as it can be is good but … well … simplistically … oversimplification is misleading and ultimately creates bad less-than-informed decision making AND thinking.

 

We have used this common sense simplicity bullshit for one simple reason — it serves us well in challenging the most established legitimate rule of Life & things. And that rule is “the world is complex.”

 

We embrace simplistic solution after simplistic solution, all labeled as ‘common sense ideas’, which are often counter to what an expert would suggest <which is often deemed “too complex”>…  only to find 90% of the time common sense was not only just simply wrong but also made us stupider.

 

I have written about simplicity and the complexity of finding the simplest way to communicate the complex many times and as I do so today I would remind everyone of what Jonah Berger offered us for a nifty sound bite compilation of sound bites to create a sound bite philosophy:

 

Here are his STEPPS for making anything go viral:

 

–          Social Currency: We share things that make us look good (even if that means pictures of our cat).

 

–          Triggers: Easily memorable information means its top of mind and tip of the tongue.

 

–          Emotion: When we care, we share.

 

–          Public: Built to show, built to grow.

 

–          Practical Value: News people can use.

 

–          Stories: People are inherent storytellers, and all great brands also learn to tell stories. Information travels under the guise of idle chatter.

 

And while this is about “making things go viral” it is actually about finding the simplest way to communicate complex shit in a way that it is actually retained in a cognitive way.

 

I would also note that this dos not reflect “one simple thing”, sometimes your total obliviousness blows my mindit does reflect the complexity of reality and the mind and it reflects how to … well … help make us less stupider.

 

Ah.

Cognitive way.

As in “we actually understand what it is we heard, saw or read.”

 

That is an important thing to ponder because over simplification cheats cognitive value as well as the value of whatever it is you have to offer people. Simplicity may be “memorable” but it doesn’t really lodge itself in anyone’s mind & memory in any meaningful way.

 

In fact.

 

The less depth you offer in your oversimplification the more you are at the mercy of the mind that decides to remember you. What I mean by that is if you don’t provide the depth the mind will create some perceptions around whatever it lodges in the pea like brain.

 

Uhm.

 

This means the pea like brain lodges only what is actually the brain’s perceptions of what to remember and not what you <a> know to be true, <b> think it may be important for that mind to know or <c> want the brain to store away in its mind.

 

faulty reasoning oversimplification overlookI imagine what I am talking about is some wacky version of awareness versus engagement but that shit is bullshit too.

 

It’s all bullshit because we should be turning away from simplification and engagement and connection and simply focus on “say what you need to say to persuade someone to think or do what you want them to think or do.”

 

All the other bullshit just confuses things.

 

If I tell someone that ‘being noticed ‘ is the most important thing, than some asshat is gonna come up with some zany oversimplified shit that gets noticed but doesn’t effectively communicate one thing <let alone all the things you may have deemed truly important in the beginning>.

 

I admit … I balk at a lot of the bullshit offered online about simplification <and the importance thereof> because … well … it is an oversimplification which diminishes the importance of ‘communicating depth’ and increases the importance of ‘being noticed.’

I do not like that equation.

 

Effective communication is not a binary choice.

 

Effective communication, as with almost everything, is a complex challenge in communicating a complex thing well – because if you can communicate a couple things well it actually increases the perceived value <which then inevitably creates a stronger “memory stamp” … with value attached!>.

 

Which brings me back to our oversimplification crisis.

 

I could clearly argue that in today’s fragmented messaging world where information multiplies at light speed and a day still remains 24 hours that we humans are constantly honing our “incoming thoughts” filtering mechanisms.

 

I could also argue that our filtering system, as it exists today, sucks.

 

We have dumbed down our communication and thinking behavior to such a hollowed out status the majority of time we skate along the superficial irrelevant surface of reality.

 

If we are lucky, the ice doesn’t crack.

 

But the truth is that oversimplification only offers the thinnest of ice to skate on and inevitably we fall thru the ice … over and over and over again.

 

Uhm.

 

And in the business world falling through the ice is bad. It is, metaphorically, making a bad decision based on shallow thinking and paying for it.

 

Yeah.

I did say the biggest issue we face is oversimplification.

I said that because if I can solve this, if I can have smarter people communicating complex things more smartly and I can have more everyday schmucks understanding that simple solutions are more often like trying to place a square peg in a round hole … well … I think it unravels a shitload of other problems we face in today’s world.

 

I imagine I am arguing that if more people are less stupid and more aware of the reality of things the more effective & efficient we will be in addressing the difficulties reality tends to place in front of us.

 

period end-of-story_design

 

In the end I will go back to where i began … “say something meaningful in an interesting way.”

 

There are no rules nor boundaries in this statement.

 

You use as many words, or as few, as you need to say … to say something meaningful in an interesting way with the intent for it to be understood … and, ultimately, persuade someone to think something.

 

Period.

leadership, resentment and impact on delegation

September 8th, 2017

resentment definition

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“I eventually came to understand that in harboring the anger, the bitterness and resentment towards those that had hurt me, I was giving the reins of control over to them.”

 

Isabel Lopez

 

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“Beware of those who are bitter, for they will never allow you to enjoy your fruit.”

 

Suzy Kassem

 

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Well.

 

Spite and resentment is one of the least discussed business ailments in the resentment fear angerbusiness leadership and organization world.

 

What I mean is that businesses around the world <including the good ole USofA> are strewn with middle management and upper management who carry a full backpack of resentment. This backpack has a nifty well designed logo on it — victim.

 

I would imagine <this is a guess> that this significant sprinkling of people in the business world carrying around the resentment of being victimized in some form or fashion do not hold the most senior spots but rather they hold the responsibilities most dangerous to the overall health of an organization – middle management.

 

They are most likely not at the top because those people got the positions they deserve <mostly>.

 

The ones who carry resentment are the ones who have been promoted “too slowly” or maybe haven’t been “recognized for the talents they offer” or maybe have been passed over by “someone who doesn’t know half the shit I know” … and then … to their satisfaction … they have FINALLY been promoted.

 

They take the step up but before they do … stop at the bottom of the stairs to pick up their backpack of resentment … and then accept the step up.

 

I often think of this as the ugly underbelly of ‘entitled’ or “finally getting what one deserves.” This is … uhm … in other words … resentment. And resentment carries a nasty quiver of grievance arrows to shoot when given the opportunity.

And grievances have a nasty habit of being one of those things that like to be addressed and not ignored.

 

Now.

 

Some people confuse this with “carrying a chip on their shoulder” which is what got them to where they are today.

 

Uhm. That’s bullshit.

 

People mistakenly conflate “carrying a chip on their shoulder” with ambition.

resent chip on shoulder

 

It’s not as simple as that. In fact … that simplistic ‘go about business like they have a chip on their shoulder’ is actually just a lazy attitude toward motivation.

 

It is more often than not some self-created ‘boogieman’ someone has created in their mind in order to go out and be your best. That’s bullshit. If that’s all you have for motivation … well … that’s just not good <for you and the people you work with>.

 

Yes.

In small doses a ‘chip on your shoulder’ can give you some well needed nudges to “I will show them” attitude at some key moments.

 

No.

Large doses, or constant, “conducting myself with a chip on my shoulder” attitude simply makes you … well … an asshole.

 

You become an asshole because this 100% chip on shoulder attitude actually makes hate, in some form or fashion, the energy to drive everything – it creates an outsized sense of grievance which you bring with you wherever you go.

This grievance not only seems to pour from every pore in this person but also seems to appear every time this person makes a decision <if not in the words they say>.

 

Yeah.

 

The resentment people can be crafty.

 

resentment are wsps in memoryCrafty in that they justify their behavior not just based on their outsized chip but more often that they are standing up for all who have been overlooked and begrudged of what they were entitled to by some unfair system or ‘cadre of assholes driven to let mediocrity thrive.’

 

It’s another version of us versus them but with a total selfish foundation.

 

In addition.

If they are good at masking their resentment, each decision, taken as mutually exclusive of all other decisions, can maybe be explained as a ‘personal issue being addressed’ or sometimes even simply an impulsive instinctual decision.

 

That’s bullshit too.

 

I am not suggesting all employees burdened by an unhealthy weight of resentment are actually bad managers and business people <in a pragmatic competent sense> but they do have a nasty tendency to have built this façade of some “personal brand” which they have honed over time as they have been ignored & overlooked so much so that all decisions and choices get instinctually filtered through this personal brand filter.

 

Nothing is impulsive, nothing is “resentment driven” and nothing is “addressing a grievance” … it is all simply driven by the personal brand.

 

What makes this behavior confusing to people <in terms of trying to discern motivations and the sense that there is an unhealthy amount of resentment incorporated into the management style> is that there is no long term strategy … it just assumes that all transactions meet the brand therefore, in the long run, it is good.

 

Exceeding expectations is defined in a transaction by transaction basis and secret ingredient is resentmentweapons used to meet expectations <responsibilities> are justified a means to an end. In other words these managers can screw anyone they want professionally but if within that specific project, assignment or transaction the greater organizational expectations are met or exceeded … well … this manager has “won.”

 

Oddly … this behavior creates an odd sense of consistency … & inconsistency. It can often appear inconsistent in that the actions, behavior & decisions are not particularly driven by any business philosophy or ideology … or even based on what is right or wrong.  This drives the appearance of inconsistency.

The consistency is grounded on vindictiveness. This doesn’t mean any and all actions are vindictive just that if the opportunity arises to address some self-defined grievance and the window of opportunity to be vindictive opens … well … this person will jump through that window.

 

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“I must fight with my weapons. Not his. Not selfishness and brutality and shame and resentment.”

 

John Fowles

 

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waste time on resentment an blame energy businessHere is the problem with all that I have shared today.

 

Resentment is part of the devilish trinity of bad shit in a business environment – fear, anger, resentment.

All the yesterdays make this person angry and humiliated and, frankly, they feel like they have been taken advantage of.

 

It creates a negative emotional foundation from which all behavior and actions are leveraged from.

 

I could argue that this is a cultural thing. Something like a “culture of entitlement” in which people feel like they are promised promotions & money simply because they work hard.

I will not.

This is an individual issue.

Individuals are responsible and complicit in this attitude and behavior – culture does not force them to do anything and think anything on this issue.

 

I could argue that this is some version of culture encouraging a larger sense of victimhood.

I will not.

This is an individual issue.

It is not victimhood if you shoulder your own responsibilities and are ‘punished’ if the chips do not fall your way.

 

I could argue that thus is some warped version of culture encouraging unrealistic expectations.

I will not.

This is an individual issue.

Expectations are defined personally … society and culture doesn’t tell you what to expect … you craft that expectation all by your lonesome. And, I have news for everyone, while Life & business can be pretty cruel and unfair, in general, those who have ability and work hard do not typically get overlooked or left behind. Hate to tell the “resentful managers” but … well … I feel pretty confident suggesting that as a basic business truth.

 

never remember the cost of resentment

The only thing I will argue is that someone who has a big backpack of resentment should never be a leader.

 

Why?

 

Anger today.

 

Resentment of yesterday.

 

Fear of tomorrow.

 

That is the trio of partners in crime in this sad story. I have to tell you. I am fairly sure no business wants those three sitting in any one office every day in their business.  And I am absolutely sure these are not qualifications one seeks in a new employee.

 

humans can do it so quietly

September 5th, 2017

Finding the white space

 

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“The worst thing about falling to pieces is that humans can do it so quietly.”

 

inkskinned tumblr

 

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“The loneliest moment in someone’s life is when they are watching their whole world fall apart, and all they can do is stare blankly.”

 

——

F. Scott Fitzgerald

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Well.

 

Stark.

 

That is what I felt when I put these two quotes together for the first time.

stark horizon life view

Starkly absent of cynicism, pessimism or optimism.

 

Just stark.

 

Stripped of any hues of Life.

 

That’s what I felt.

 

Shit.

 

I then sat back and said “whew, if I felt that … imagine how someone feels who actually writes these things.”

 

And maybe that is my point.

 

Most of us can only imagine how it feels.

 

Most of us, at our worst, get only a glimpse of this starkness.

 

And even then our stark is most likely not this stark.

 

 

Now … what I do know that humans can fall to pieces incredibly quietly.

 

I do know that starkness is difficult to express to someone who has never seen fill-emptiness-empty-with-various-thingsstarkness.

 

I do know that there are most likely more people who, on the outside, are holding their shit together so well that most of us don’t even think to offer a ‘are you doing okay’ question.

 

I do know these are the people who so quietly are falling apart.

 

So here’s the deal.

 

Falling apart is falling apart. What I mean by that is everything, and I mean everything, that falls apart makes some sound. You just have to listen closely enough to hear it.

 

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No, now you’ve got me interested, I want to know

 

exactly what seems wrong to you, how something could

 

seem wrong to you. In what way do things get to be wrong?

 

——

John Ashbery

 

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You have to listen closely for the sound one makes when they fall to pieces noise silencequietly.

 

For there is a sound.

 

It may be just a whisper of a sound. You may even confuse it for the rustle of falling leaves.

 

But.

 

Quietly or not … as the pieces fall apart they make a sound.

 

You just have to listen closely.

 

This gets even trickier. Let me go back to my ‘stark’ opening. If you have never truly experienced stark, it is difficult to see this kind of starkness.

Sure.

You may get a sense of ‘something wrong’ but far too often we skate along the superficial surface of ‘something wrong’ assuming lack of depth or “not any starker than we have ever seen” and … well … we miss the true starkness.

 

My point?

What may sound like the rustle of some dead leaves on the ground may actually be the sound of some starkness we cannot even imagine.

 

By the way … what differentiates humans from other species isn’t opposable thumbs or the size of our brains … but rather compassion and an interest in humans – interest as in doing better, being better and jut … well … a better life <and helping people be better if they are not>.

 

While, of course, we want it to be better for ourselves we don’t want it to suck for others. And we certainly don’t want anyone to have such a stark existence that their Life retains no color or, worse, no hope.

 

The difficulty in fulfilling this inner innate characteristic is the outer irate characteristic of Life. It is always angrily demanding you to focus on it … and not the other humans occupying Life.

 

Look.

 

I am not suggesting running around listening to everyone’s whispers looking to save everyone.

 

I would suggest that the two quotes I used reminded me that saving a human … life whispers listen closelyjust one … can sometimes be enough.

 

Just listen closely.

 

Humans can fall to pieces so quietly. And no human, even someone we really do not like much, deserves to have such a stark existence that … well … they can only stare blankly at a Life falling apart.

 

pardons and the trump equivalency trick

August 28th, 2017

laws dilbert

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“At his best, man is the noblest of all animals; separated from law and justice he is the worst.”

 

—–

Aristotle

 

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“We must reject the idea that every time a law’s broken, society is guilty rather than the lawbreaker.

 

It is time to restore the American precept that each individual is accountable for his actions.”

 

——

Ronald Reagan

 

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Well.

 

If there is one thing the Trump administration does well, really well <great just because you can Trump should notagain even> … is to find some scrap of equivalency to suggest what they have done or said is “normal.”

 

In addition, they gird their normalizing arguments with “because he can” simplistic tripe.

 

This is the Trump business mantra applied to the presidency … ‘it is technically legal & norms are irrelevant’.

 

This is the lesson that Trump appears to have ignored, the one where parents teach every child “just because you can doesn’t mean you should.”

 

Look.

 

Presidents can pardon whoever they want convicted of a federal crime … not a state crime. Technically Trump was within his ‘technical rights’ to pardon Sherriff Joe Arpaio and, literally, he wins because “the left” and Republicans’ with any sense of norms will go ballistic.

But I would suggest society actually loses on this one <as does the American legal system>.

 

In a normal world this pardon may appear in the overall scheme of things as small potatoes … but it is not. With this president it edges onto the slippery slope of a new normal <which is not normal nor desired normal>. It edges into an undermining of the justice system.

 

Hear me out.

 

2 things make me say this.dear mr president letter trump

 

How Trump gave the pardon verbally.

 

He suggested in his words that the Sheriff was just doing his job well. In other words … the laws were either wrong or the law of the land restricts people from doing their jobs. Uhm. And that the president is the judge of whether the laws are right or wrong, constricting or supportive.

The words matter just as much as the pardon itself. The words send a message with regard to how people should view laws and the legal system.

By the way … the words are as much Trump as anything we have ever seen … only he knows what laws are truly worthy and he rules his business that way. In his mind Trump is the sole arbiter of right versus wrong & legal versus ‘useless law.’

 

 

How Trump came to the pardon.

 

He offered the pardon without his Dept. of Justice. In other words … the DOJ and what they thought <or knew> was irrelevant. Process and legal minds are irrelevant … he is the law <a shiver went down my spine as I typed that>. It should be disconcerting to any and all that Trump appears to come to a conclusion about something, particularly what is legal and what isn’t, without seeking the legal process to back it up.

 

But.

 

justice statue sword fight for libertyAt the root of the issue is that a “law & order” president just pardoned a ‘law & order employee’ who … well … not only flaunted the law but broke the law of rights. The fact is he is not a law abiding sheriff if he’s disobeying a court order <let us remind ourselves that this charming fellow was a convicted sheriff, who ran sweltering, punishing jails where inmates died and was accused of targeting Latino residents … AND … during the litigation that led to his conviction for criminal contempt, he hired a private detective to investigate the wife of a federal judge hearing a case against his office >.

 

And at the root of the Trump issue <as if there is just one rotten root> is, as USA Today points out, Arpaio didn’t meet the Justice Department guidelines for a pardon. His conviction wasn’t five years old, he hadn’t expressed remorse and he hadn’t even applied to the Office of Pardon Attorney.

The day before, press secretary Sarah Huckabee Sanders said the president would follow a “thorough and standard process” in considering the pardon.

That process usually requires seven layers of review and an FBI background check.

 

 

That did not happen.

 

Past Bush ethics Chief counsel Richard Painter said:

 

—————–

 

Well, I don’t see how this would have made it through any normal process.

This sheriff has been known for lawless acts for many years. I don’t think he would have lasted one week as a sheriff in my home state of Minnesota. We trump soul behavior tweet revealare a law and order state. Many places are. We favor law and order in the United States.

 

When a judge tells a sheriff to do something, the sheriff does it. That’s what law and order is all about. And if you’re in contempt of court and you’re a law enforcement official, you’re abusing your power. You should not be pardoned by the President of the United States.

 

And the message here is very clear: the President likes sheriff Joe because he likes going after immigrants. He was going after minorities. And that’s the clear message here. And I think it’s really reprehensible and I wish that something could be done about it. We gotta think seriously about whether Donald Trump is fit to be President of the United States.

 

I’ve been a Republican for thirty years and we’ve got a lot of great people in the Republican Party. Who can serve honorably in this United States government and can serve this President of the United States.

 

This is just one more stick in the eye to the minority community and to those victimized by the very few people in law enforcement like sheriff Joe who choose to use their power abusively. And choose to ignore the orders of the judiciary. And that is lawlessness. And that should not be tolerated in the United States.

————————-

 

Sigh.

 

The legal system is degraded because it is politicized in the way that it looks like the president wants to do what he wants to do which, in the end, undermines the utility of the legal system overall.

 

But watch.

 

All the Trump surrogates will be flocking to the TV shows to start shaking their fists and defiantly spouting out some false equivalence to justify this non-little trump pouting tweetingnormal presidential behavior.

 

They will use scraps of truth and facts to weave a story that suggest Trump is normal, thought normally and even acted normally.

 

This is not normal and there are few fair equivalences.

 

In the most harsh view … with the pardoning of Joe Arpaio … Trump has established his place in history alongside those who exercised the same executive and dictatorial rights such as Stalin of Russia, Mussolini of Italy and Hitler <as well as Erdogan, Putin and Duterte>. That does not mean he IS them just that he is utilizing some of the same tactics.

 

To be clear.

 

While I fear that Trump and Arpaio are bigots and nationalists and authoritarians … that doesn’t make them Nazis <so I wish some people would tone down some of the rhetoric>.

It just makes them bigoted, nationalistic authoritarians. That’s bad enough and I see little value in bringing up Nazis.

 

That is a false equivalency.

 

I have said this before and I will say it until I die … the Trump presidency nor normal daysthe Trump behavior is normal and we need to stop suggesting it is normal. We should be seeking to explain and justify his uniqueness in behavior <and if we cannot then he should be penalized> but no one … and I mean no one … should be using scraps of normalcy to create a false equivalency of a larger whole normalcy to a non-normal president.

 

This is NOT normal in how we should be viewing our legal system and legal decisions.

 

Trump is certainly no Reagan but maybe we, all of us, should heed Reagan’s words in the age of Trump … we must reject the idea that every time a law’s broken, society is guilty rather than the lawbreaker.

 

old white men and hollowness of behavior

August 16th, 2017

 

it is going very badly good disaster

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“At any other time it’s better.

You can do the things you feel you should; you’re an expert at going through the motions. Your handshakes with strangers are firm and your gaze never wavers; you think of steel and diamonds when you stare. In monotone you repeat the legendary words of long-dead lovers to those you claim to love; you take them into bed with you, and you mimic the rhythmic motions you’ve read of in manuals.

When protocol demands it you dutifully drop to your knees and pray to a god who no longer exists. But in this hour you must admit to yourself that this is not enough, that you are not good enough.

And when you knock your fist against your chest you hear a hollow ringing echo, and all your thoughts are accompanied by the ticks of clockwork spinning behind your eyes, and everything you eat and drink has the aftertaste of rust.”

 

Dexter Palmer

 

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Well.

 

I am surprised at how often Trump and the Trump administration make me go business old white guysback again and again to the post I wrote on November 13th 2016: The Last Stand of the Old White Men.

 

 

It was within that post in which I posed the ultimate judgement we should apply to the new Trump administration …“the potential redemption of a generation.

 

At that time I shared thoughts with regard to how a Trump presidency and his speculated band of merry old white men, his “band of brothers” <his cabinet and advisors>, would guide America to the next level of greatness despite the fact they had built their own personal empires on a variety of greater business acumen & business culture hollow attitudes & achievements.

 

Hollow?

It is my belief that, as a generalization because there are exceptions, old white men have hollowed out the business world in their quest for “winning at any cost” and “maximize win-to-cash” ratio.

 

Everyone should note that Trump is the poster child of this hollowness <and I will aggravatingly point it out over and over again> and I have pointed it out on the following topics already:

 

 

Capitalism.

Branding.

Profit.

Wealth dispersion.

Communication.

want to be like you hollow man trump

 

 

They hollowed them all out.

 

 

But this weekend I was reminded of another … a much simpler pragmatic crime than lack of morality … hollowness of behavior.

 

Now.

 

I hesitated to call this “the hollowing out of morality” mostly because that sounded a little harsh and I tend to believe the reality within this particular hollowness is more pragmatic. That said … it doesn’t make it any better just that I didn’t really want to get into a morality & ethical finger pointing game.

 

 

Behavior

 

Leadership is a complex mix of personal, professional and pragmatic.

When wielded well it is a beautiful tapestry of effectiveness, however, beauty is often in the eyes of the beholder when actual effectiveness becomes the measuring stick. As a reminder, old white men leadership grew up in a business of dictatorship leadership behavior or, at its best, benevolent dictatorship.

Old white men grew up in the hallowed halls of hollowed leadership management. This means that their ‘management twitch muscles’ inevitably provide reflexive business decision making based on this.

The easiest way to point this out is that businesses have developed a myriad of cultural initiatives and, yet, old white men leadership tends to simply treat them as “feel good politically correct” initiatives. They view them as “society dictated” thinking and not “business dictated” thinking. Therefore a hollowness was inherent in the organization between how the old white men leaders attitudinally approached the business, how they viewed behavior and how the organization actually behaved.

Old white men began talking longingly of straight talk, when people knew their place in business and ‘carrot & sticks.’  Old white men started looking at businesses in disdain as vehicles of political correctness and not stark effectiveness. The truth is that many of the old white men simply didn’t buy in to a better way of doing business and, therefore, when put in a corner & challenged revert back to the hollow management style of “do what I tell you to do and shut up.”

To be fair, old white men did not create this hollowness … they simply propagate it.

 

That is Trump in a nutshell.

 

work bad idea panda angry

Anyway.

 

 

To be clear, simplistically, old white business men behavior falls into one of two camps:

 

  • Those who do something because they were shown something and thought “hmmmmmmmmm, this makes sense to do.”

 

  • Those who do something because … well … they think they have to <but still believe it is stupid and that ‘the old way’ was better>.

 

The problem is that the latter group is incredibly good at pointing out how they are technically ‘hiring more women, promoting more women, giving opportunities to minorities, discouraging sexist and racist behavior in the office’ and everything else they would throw into the “mamby pamby politically correct business bullshit” bucket … all the while chafing under the true spirit of behavior.

 

I say all this because if you strip away all the horrible racist and incorrect moral equivalency rhetoric you will find an old white man who’s “make great again” is grounded in a pragmatically hollow view of behavior. There is no subtext nor is there any higher ground it is a simple black & white behavior analysis in which everyone’s behavior is viewed as a commodity and the only differentiation is ‘effectiveness’ or outcomes.

 

I say all this because while I pointed out the old white men have a chance at redemption we saw, in the spotlight and podium, one old white man not seeking any redemption nor showcasing any redemptive characteristics. I worry that this one man is beyond redemption.

 

And as I say that I remind everyone that the old white man Donald J Trump is surrounded by a crusty bunch of curmudgeonly old white men who we would hope we could find some level of pragmatic redemption.

 

thoughts people stand up i will be defined

I say that to point out the other piece I authored which continuously pops up as a reread – at this time, at this place, I will be defined.

 

 

I wrote it February 17th 2017. In it I said:

 

In this moment, in this time and place, something is happening of which we really have to create nothing … but, instead, rather shape something. And, in doing this shaping, we are actually building something within the moments we elect to stand up and define ourselves … well … building “us” … okay … maybe it is building “me or I.”

This moment is different because it demands that we take a whole bunch of seemingly meaningless little moments … almost unrecognizable … that have got us to where we are attitudinally, intellectually and physically … and stop and speak out in some way that will be meaningful to us for the rest of our lives.

And.

In this moment … I would suggest that this is not the time to define yourself by standing against something but rather standing up & for something. This is not the moment to be “anti” something but rather “pro” something.  ‘Anti’ suggests you can turn, or stem, the tide of affairs when the reality of ‘affairs of men’ would most likely suggest a tide is a tide and affairs will be affairs and by being ‘pro’ it may be possible to show which harbor the tide should enter. Don’t define by what you are against … define by what you are for.

That said.

I could suggest that for many of us this is a “now or never” time.

 

 

Look.

black white gray

I can point out all the issues with old white men and all their flaws which could potentially impact, negatively, the united states of America until I am blue in the face.

 

And I will continue to do so.

 

But inherent in pointing out hollowness is the unequivocal truth that hollowness begs to be filled with something. And in today’s world, in this time and in this place, it will inevitably filled by the decisions of each of us, one by one, on how we will choose to be defined.

 

Each of us will do this. That I believe. It may not be today. It may not be tomorrow. But at the end of this wretched situation we find ourselves in I believe everyone will have chosen where to stand and how to be defined.

 

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There is a tide in the affairs of men
Which, taken at the flood, leads on to fortune;
Omitted, all the voyage of their life
Is bound in shallows and in miseries.
On such a full sea are we now afloat,
And we must take the current when it serves,
Or lose our ventures.

 

Shakespeare

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Enlightened Conflict