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“We are witnessing the crack-up of consensus. Most previous societies have operated with a broad central core of commonly shared values. This core is now contracting, and there is little reason to anticipate the formation of a new broad consensus within the decades ahead. The pressures are outward toward diversity, not inward toward unity.
This accounts for the fantastically discordant propaganda that assails the mind in the
techno-societies. Home, school, corporation, church, peer group, mass media—and myriad
subcults—all advertise varying sets of values. The result for many is an “anything goes”
attitude—which is, itself, still another value position. We are, declares Newsweek magazine,
“a society that has lost its consensus … a society that cannot agree on standards of conduct,
language and manners, on what can be seen and heard.”
Toffler, Future Shock, 1970
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“Sometimes I wonder if we shall ever grow up in our politics and say definite things which mean something, or whether we shall always go on using generalities to which everyone can subscribe and which mean very little.”
Eleanor Roosevelt
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The world has become a confusing swirl of realities. A mixture of fantastical thinking, alternative universes, and an absurd mix of selectively used facts/data points. The urge for clarity—for a logical articulation of what we’re experiencing, of a mosh pit of realities world suddenly beyond our understanding, is never stronger than in moments of fantasy realities. Of course, by definition, fantasy realities refuse logic, living in a space beyond comprehension, beyond reason.
Which leads me to the battle between fantasy and reason.
One of the most underdiscussed reasons for our deepening sense of crisis and confusion is grounded in the fact while we talk endlessly of individual freedom there is an incredible pressure for conformity or, let’s say, some common thinking. This conformity is often grounded in ‘reason’ or ‘common sense.’ But let me focus on reason (because common sense is possibly the penultimate fantasy).
All the weird ideas that could have been considered counter to reason basically went mainstream.
Common sense got flipped on its head. Anything is possible meant it was possible. We became unshackled, free to indulge in our own opinions with fewer and fewer fetters in the forms of facts, rationality, and reason. We began creating reality out of fantasy grounded in, uhm, ‘reason.’ But this reason was grounded in our own truths which made reality something you were free to construct on your own. At some point it seems like the majority of people just rejected the claims of reason and rationality, and reality, and began to embrace fantasies. As a consequence, experts got thrown under the bus. Fantasy realities demand rejection of expertise, okay, well, the expert advice that didn’t agree with our own opinions that is. This became significantly easier to do the moment we started attaching so called experts with whatever bias we wanted to insert. We began attacking credentials and everyone was on the payroll of someone. At least in our reality so we could craft the reality we want (unfettered by facts).
Here is where we are.
We have turned reason into either (a) a process, i.e., a fantasy tangible thing to build a house of truth on stilts or (b) a method to manipulate, i.e., dubious logic crafting dubious reason. The former creates a cult of some beneficial machine bereft of sense and morality. The latter is a tool of corrupted experts and charlatans. Both, and all, of which means people increasingly dwell in a world of illusion, i.e., fantasy.
Which leads me to nostalgia as a major fantastical illusion.
Nostalgia has been turned into a pathological ideological tool. Nostalgia’s vague outlines gain mythical concreteness as we apply it to our fantasy realities. The problem with nostalgia is that its defining quirk is a weakness for illusion and delusion. As a consequence of this nostalgic whimsical thinking, we begin to believe that we have an accepted standard of reason and truth, but unfortunately a significant portion of the population actually becomes less reality based and more myth-addled. Yeah. it gets worse. Fantasy realities demand a ‘bad guy,’ an enemy, a “reason” why nostalgia isn’t exactly perfect and why the present isn’t using all the perfect nostalgia. That enemy is always tied to some mysterious manipulator. That’s bad, but even that gets worse. If manipulators lurk everywhere, well, we start believing that evil lurks everywhere. We all begin to feel like we are all holding onto an overhead hand hold on a careening driverless bus.
But nostalgia explains everything – the good or bad – which means the present is, well, made up of whatever you want (because all that past stuff is mostly an illusion anyway – note: does creating an illusion present from an illusion past mean we are a reason-based delusional population?). Anyway. The present doesn’t exactly help. The constant 24/7 exposure of actual conspiracies have led many people to assume that anything bad is the intentional result of some conspiracy. I mean, well, if there are that many, certainly they have to be intentional? That asked, this makes it harder to expose and dismantle the truly rare real ones. We’ve moved beyond isolated events to exposure to an onslaught of relentless sudden events. The societal discourse is now clogged more than ever with conspiracy theories and fantasy realities. Reality, the real one, is being bludgeoned by fantasy. One of the most worrying consequences of this is that all the conspiratorial noise obscures the occasional signals of the important things we should pay attention to, but we don’t. To be clear. This fantasy reality issue is highly asymmetrical. Or let’s just say the asymmetrical has gone too far out of whack. Fantasy reality thinking has taken on outsized gravitas versus reality not because the fantasy is any more believable, but rather because the believers have become more strident, more vocal and, well, more. Not to bring politics into this we should just admit that there are more absurd, and just, well, more, fantasy realities on the American Right then on the left. To be clear. I am not suggesting if you are on what is deemed ‘the far right’ you believe in fantasy realities, but of the people who believe in fantasy realities they are most likely somewhere on the Right spectrum. That said. Politicians, in general, thrive on fostering fantasy realities (see opening Eleanor Roosevelt quote as reference) so on this point I am not sure if it is a chicken or egg discussion.
The truth is America’s unhinged right has become much larger and more influential than the unhinged left. In addition, the unhinged right now has significantly more power and effective control than it is ever had. The truth is only the American right has a large and organized faction based on paranoid conspiracism that has spanned over decades.
Kurt Anderson
So. Maybe my point is that fantasy thinking has seemed to gain momentum. There have always been
people with fantasy realities and those random beliefs have been incredibly resilient and enduring. They have had the ability to morph into other forms to fit into different groups as time and context have changed. This can partially be explained in that in the past (and worryingly too often in the present) most of the reality-based people typically ignored the fantastical thinking, if not were amused by it, as the quacks, charlatans and paranoid conspiracists pushed and pulled and encouraged people to believe their fantasy realities. Uh oh. Over time the quacks, charlatans and paranoid conspiracists carved out ‘believable-enough’ slivers of fantasy factions and we saw more people gravitate towards them. ‘Believable-enough’ is key here because as with most things, for every force, there is typically an equal and opposing force. In this case the slivers of fantasy realities grew as a force as the world became more complex, more un-understandable and, consequently, more difficult to explain, i.e., less believable. What were once vague unbelievable dangers now seemed very very real and believable. From those seeds grew fantasy realities. Yeah. I just rationalized fantasy realities with reason.
Which leads me to sensemaking.
Sensemaking is the weapon against fantasy realities. The sensemaking process is a cognitive and social process of creating meaning and understanding out of complex or ambiguous information. It involves interpreting and making sense of data, information, and experiences in order to develop a coherent understanding of a situation. The sensemaking process typically involves the following steps (source lost or maybe this is a good ChatGPT response):
- Perception: This is the initial stage where we perceive or become aware of information or data that is relevant to the situation.
- Attention: We focus our attention on the information or data that we perceive as being most relevant or salient.
- Comprehension: We attempt to understand the information or data by organizing it into a coherent framework or mental model.
- Interpretation: We make sense of the information or data by interpreting it in light of our existing knowledge, experiences, and expectations.
- Integration: We integrate the new information or data with our existing mental model or framework, making adjustments as needed.
- Evaluation: We evaluate our understanding of the situation, checking for inconsistencies or gaps in our understanding.
- Action: We take action based on our understanding of the situation, either by making decisions or taking other appropriate actions.
Sensemaking, in my words, is transactional and structural. What I mean by that is while everything above is iterative and an ongoing process, sensemaking performs on two axis: the current situation (finite in its time and resources) and the situation as it evolves (a seeming infinite onslaught of information, data and inputs that make the situation dynamic). Effective sensemaking accommodates the challenges of the “now” (the law of the situation) as well as offers a foundation to navigate ‘the long now’ by offering a coherent set of lily pads in an uncertain, dynamic, in-flux, world barraged by fantasy reality spewing charlatans.
I would also point out that from a societal perspective sensemaking is largely a social process or, as James
Carse suggests, “the smallest unit of change is a conversation.” The more conversations that take place with regard to reality, the less likely some fantasy can impersonate reality. The social process, the conversations, make everyone an individual and, yet, part and parcel of all reality (Hanzi Freinacht calls this being a transvidual). Try this thought on for size. If we encourage sensemaking, conceptually we all become accountants. Not in the traditional sense, as in dollars and cents, but instead you keep account of political trends, ideological thinking, military actions, religious leadership, technological developments, communities, local news/activity and even the price of wool, oil, cheese, milk and tea, i.e., reality. In some way you keep account of the ten thousand threads that make up the tapestry of reality. Yes. That can sound a bit daunting. A bit overwhelming. A bit like, well, it makes fantasy realities sound a bit more appealing. I will end there because, as well know, our favorite indulgence always looks appealing – the Haagen Daz ice cream, the double chocolate cake, even the favorite brand of shoes – but we know we can’t afford it all the time because it isn’t healthy; for the body, mind or wallet. Fantasy realities are exactly the same. Appealing but unhealthy. Ponder.


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It is too simplistic to suggest any society, or nation, is divided. The reality is that society, and communities, have become fragmented, each isolating into its own cocoon of mindsets, attitudes, beliefs and even performative metrics (proof). If we step back, this is a natural consequence of years of rhetoric and unhealthy narratives. What else would we do after years of businesses suggesting business was a war and the other businesses were out to get us and it was a battle of us versus them, kill or be killed. Or your church is telling you only you will go to heaven and everyone else is designated for hell (or heathens). Or some Cause suggests it is Armageddon if you do not agree with them and if you don’t you are part of the problem. Even issues like climate change, abortion and vaccinations have become battlegrounds of us versus them. And the politicians, well, they are an onslaught of ‘the other party is evil and will destroy this country” or “that country is evil and out to destroy us” or whatever us versus them derivative they can create. Each, individually, divides, and each contribute to fragmentation. There are two main consequences to all this which leads to the creation of smaller groupings, communities, of like minded people:
Technology, in and of itself, is nothing. Without people, without people generating content, it is a passive tool regenerating itself to its own purposes. Yet. Once humans become involved technology begins to amplify – amplify divides, fragments, communities and tribes. It is within the fragmentation aspect in which we begin to pause on the benefits of technology with regard to society. The fragmentation, the phrasing of ideas, ideologies, values, norms and actual ideological commitments just begin to blur the greater truths associated with each. Fragments get emphasized to strengthens pieces of views all the while blurring larger issues and societal coherence. The extension of technology into our lives has only seemed to accomplish the fact that people everywhere sensing their control over their lives slipping away as the world becomes increasingly complex. With that mindset/belief people begin discerning specific scenarios within which they can find meaning, self identification & success and then go about creating a subsystem, a likeminded community, where desired actions and direction are created, further intensified by a sense of their own survival within the larger system. There is a general feeling of remoteness from the centers of decision making so they create their own decisonmaking centers. These choices are supported by a feeling (which becomes a belief) that those in power don’t care what “people like me think” which only increases an increasing sense how little capacity individuals, alone, feel they have to shape events. Individuals recognize they cannot flex power to manipulate any meaningful levers of control, they end up groping around almost desperately for ways to bring back some order and sense to their lives, and inevitably smaller likeminded communities are forged. What ends up happening is that society becomes an interaction between these likeminded communities and their changing micro boundaries at a community level all trying to exist in a macro larger system attempting to shape boundaries and pull levers itself for the collective good. The consequence of this conflict/tension tends to make the likeminded communities only double down and increase close identification with those within that particular group. This means that society has become fragmented and not divided.
In order to have some legitimacy and just survive within the larger system the likeminded communities construct scenarios, assume responsibilities, and assign analytics to everything they are involved in. In other words, likeminded communities have their own analytics, they have their own narratives and, unfortunately, sometimes they have their own facts. In fact, the larger the macro societal crisis the more likely it will involve a shift at the subgroup level performance criteria that they will attach to their own legitimacy. This expanded use of metrics may dispose people to rethink what has long been taken for granted and decide to shape their own performance criteria themselves. I would be remiss I remiss if I didn’t point out that media plays a role in subgroup performance criteria development. For example, what Fox News cites is important can often become a community criteria. This criteria becomes a measurement for the larger system – even if the larger system may not have the same criteria. So, while the larger system may actually be quite effective in totality, if not the very specific issue at hand, the performance analytics are not aligned and the conflict only creates further dissonance between the groups and the system.
community, from all views within a healthy community, to recognize that humanity – even theirs – is lagging our technology. It may be difficult for a fragmented society, specifcally the smaller communities themselves, to see beyond their loose talk about obsolescence and the rot at the core of our society and institutions and business when the existence of that community may be grounded in some apocalyptic view about every systemic crisis. It would behoove each of these smaller communities to understand it stretches credibility to extend each individual systemic indictment to the entire structure of business, government, justice, and institutions. Every debatable action does not demand some mandate to destroy the entire system and every disappointment or concern about the larger system is not a mandate to shrink away to a smaller community mindset. We need some optimism, not just in humanity, but in the grander systems and institutions. Not blind faith, but optimism. I always recommend reading Rutger Bregman’s Humankind to remind everyone about humanity. I recommend for the ‘We’, those who seek to find solutions to what seems like a dysfunctional society, we need to recognize the difference between fragmentation and divided because the solutions are different for each. Divided is about building bridges and fragmentation is about building coherence. Ponder.


(part 1)
Strip away culture, shareholder value or whatever metric you want to discuss, business is dependent upon maximizing its resources. Think about it from a health perspective. If employees show up every day (no sick days), healthy and happy (health & happiness or linked), you maximize productivity on 2 dimensions – time productivity and individual responsibility productivity. Therefore, if you expand productivity beyond an individual’s responsibility and seek to tap into additional skills/abilities beyond their own specific responsibility you have the opportunity to expand organizational productivity in another dimension. Its possibly a different version of collaborative productivity. This one is collaboration not of people but of talent/ability fragments (via people). Its coalescing type collaboration. If you look at ability as resources it is possible an algorithm maximizes all organizational resources.
Here is what I know.