=============

“We should place confidence in our employee.

Confidence is the foundation of friendship.

If we give it, we will receive it.

Any person in a managerial position, from supervisor to president, who feels that his employee is basically not as good as he is and who suspects his employee is always trying to put something over on him, lacks the necessary qualities for human leadership – to say nothing of human friendship.”

—–

Harry Humphreys

============

“The conventional definition of management is getting work done through people, but real management is developing people through work.”

—-

Agha Abedi

=============

Well.

Leading and managing people is possibly one of the most rewarding things you can do in a business career.

Firing people is possibly one of the most unrewarding things you can do in a business career.

Unfortunately these two things are inextricably linked.

I could argue that once you assume responsibility for firing someone … you learn more about yourself, and I imagine others learn about you, than from almost any other responsibility you assume as a leader.

No one likes firing people. Well. No one who is any good at business leadership. I don’t care if you absolutely hate the person you are firing, if the person has actually committed a fireable offense and you are in the right to fire them, or even if you fire someone for good reason … suffice it to say … it never feels good to fire someone.

And because of that … a good business leader never delegates the tough termination. And they never send someone to terminate a direct report.

Generally speaking … you fire anyone who is a direct report, or you were directly responsive for hiring, face to face.

Yeah.

This may not be, logistically, the easiest thing to do but it is part of the burden of responsibility. It is the mantle you wear and it is what you are obligated to offer the person being terminated – dignity & respect.

Anything less than that and you are shirking your responsibility.  Anything less than that is … well … chicken shit. And you are a chickenshit business leader if you do not do these things.

Sure.

What I just shared is a hard lesson but one business people learn in young management.

I will never forget the first person I ever fired. Paul.

An absolute great guy in absolutely the wrong position and possibly career. But that doesn’t mean it was easy to terminate him. While I was 99% sure it was the right thing to do <and my boss and her bosses agreed> there was an extraordinarily loud 1% in my head that kept me awake that night.

Inevitably he chose a different career and went on to become an SVP of sales.

And he was kind enough to drop me a couple of notes to tell me it all worked out for the best.

But I will never forget firing him. I can honestly say I never forget anyone I have fired <and that is a semi-long list after years of management>.

However.

I would like to think my leadership career is measured more by the people I did not fire.

Not firing, in a larger organization, can be harder than you think.

I think I spent more time explaining to the most senior people why I would not fire some of the people I managed than I did ever discussing almost anything else about employees with them.

Well. That is … it felt that way.

The crap that floats upwards into senior leadership about individual employees is amazing. The littlest mistakes and quirks seem to take on exponential size when it arrives at the most senior people — and they do not hesitate to share their disproportional views.

Regardless. All of those views cut into the ‘trust belief’ … are they respected within the organization, do they have the trust of the organization and can they be trusted with their responsibility.

And that is when you earn your stripes as a manager. You do not cave in to the ‘easy thing to do’ but rather stand up for your people and let the chips fall as they may. Oh. And you learn it is totally worth it to not take the easy way out.

Let me be clear.

No one is perfect. I was not a perfect employee nor was a perfect manager. And, yet, when judging employees there sometimes is the ‘perfect measure’ of which becomes the absurd standard.

Yes.

We should judge senior people more critically but we should judge them fairly.

Anyway.

I didn’t fire a lot of people. And I can think of at least 4 who made me incredibly proud that I didn’t … despite some pressure from others to do so.

All 4 of these have sent me notes at different points, not thanking me for not firing them but rather for simply giving them a chance, believing in them and seeing something in them that they knew <because all employees know when they are under ‘the human resources microscope’>  many others didn’t.

All 4 of them have been professionally successful and, more importantly, are solid good human beings. Neither of those are because I didn’t fire them but rather vindicate the non-firing decision.

All that said.

Firing someone, despite the pain of actually doing it, is often the easy way out and is certainly a way to avoid looking at your own flaws.

Flaws? I sometimes believe one of the hardest things you can learn in your career is that your best is not particularly special.

Learning the fact that your talent, in reality, is matched by a shitload of people.

Learning that your best is relatively easily matched by a shitload of people.

It is an unfortunate truth that:

• Talent is talent.
• Smarts are smarts.
• And expertise is almost always relative.

At any given point in Life and your career you can look around you and, if you are self aware, you will note you are rarely the most talented, rarely the smartest one in the room and rarely the only expert.

Even on your best day you may not actually be the best.

I imagine that is a tough thing to get your head wrapped around.

But I also imagine if you do wrap your head around it evaluating employees and how you fire them is affected.

I always watch how someone terminates an employee.

You can learn a lot about people in that situation … and you can learn a shitload about how someone feels about dignity, respect and responsibility in how they terminate an employee.

===========

Postscript 1: under the general heading of “chickenshit” from a business perspective I will comment on a Trump firing:

There are hundreds of different viable reasons to fire someone and if you have the responsibility to hire & fire and it is ‘at will’ you can do what you want. But HOW Trump fired James Comey was chickenshit.

It wasn’t face to face with a direct report <or even face to face with anyone … just a letter delivered by a non-government employee>.

While there appeared to be no sense of urgency to terminate the action was taken with an absurd sense of senseless urgency which permitted Comey the indignity of being blindsided, in the middle of a commitment to the people who reported to him and not even in town.

This was a chicken shit way of terminating an honorable employee. It is indicative of Trump’s lack of character.

Postscript 2: Under the general heading of “this is some crazy shit” from a business perspective:

Firing someone for lack of confidence when the people who you are actually working for have a general lack of confidence in you is slightly surreal.

This may actually be the ironic point of this little postscript rant.

The stated “Donald J Trump fired his FBI Director because of ‘lack of confidence’ is … well … crazy shit.

Well. If that is a true criteria and I were to look at some national polling data I could argue Trump could be fired on the same criteria by the American people.

Most leaders do not defend their firing decision through childish name calling.

“Crying Chuck” .. “Richie” in quotes <instead of Richard>. Calling people diminishing names. Childish crap like that. I have been criticized as a leader for people I have fired, as well as people who I didn’t fire, and when appropriate I responded with some “why I did it” information but I never deflected my choice & decision onto others by suggesting they were not qualified to criticize … and I certainly always treated peers with a modicum of respect.

Tweet response rather than standing up in person

Sniping from the sidelines is not leadership.

Period.

‘nuf said.

==================

“Sureness will always elude you.

The detective will always circle around what he wants, never seeing it whole. We do not go on despite this. We go on because of it.”

—–

Claire DeWitt

==================

<note: this thought piece skews toward learning & teaching our youth but is relevant to all ages & how we learn>

So. Everyone who knows me knows that overcoming ignorance is my thing <I always hesitate to use the ‘soapbox’ word so it’s ‘thing’ here>. In fact … I was tempted to call this post “enlightened Ignorance” <because I love contradictions>.

That said, I found a guy <Jim McGee on Future Tense blog> who has actually not only thought about learning & overcoming ignorance as much as I have but has also created some interesting diagrams which better articulate the dynamic between “learning and ignorance” then I ever could <plus … the diagrams look like something I would have scribbled on a piece of paper>.

What Jim did was to articulate this idea of “boundaries of ignorance” and “circles of knowledge” in a really interesting way. The foundational idea is that by expanding the circle of knowledge you are simultaneously expanding the boundaries of ignorance. In other words, the more things you learn, the more things you become aware you don’t know.

Now that is an awesome incredibly simple concept.

The thinking behind this concept? In the beginning of your knowledge gathering life <probably think mainly children> ignorance always outpaces knowledge and learning <side note:this is just one of the places where I believe people like you and I can make a difference – think about in viewing this first diagram and young people>.

Let me be clear. By ‘people like you and I’ I mean older people with more experience and a better understanding of how expansive true knowledge can be. Why do I say this? Because if you think about this circle diagram concept it means that gaining knowledge can be frustrating.

Frustrating? Frustrating in that every time you learn something ignorance still lies outside your existing knowledge base. This translates into a state of being perpetually dissatisfied <or the glass is never completely full with knowledge> which obviously can be either encouraging or discouraging with a person’s attitude to continue learning. This diagram also makes you think about the role of schools <and do they help or hinder or minimize or maximize>.

Schools fulfill their role in this process by focusing attention on the inside of the circle and keeping youth carefully inside the boundaries. What I mean by that is the credentialing system of education looks backward at what you are supposed to have learned in its testing and measurement of success. I imagine the good news is that a good school environment helps keep you from falling off the edge into material you are unable to understand or appreciate <and in the process hopefully limiting a type of discouragement>.

In addition.

A huge purpose of schools is to introduce students <of any age> to appropriate vocabulary in a logical order … so you can progressively move on to additional learning <this is the same in business>. For example, it’s difficult to skip to more complex physics until you have basic physics understanding. Or. It is difficult to read Tolkein if you haven’t mastered Dr. Suess.

Yet. The danger, or maybe better said, the potential limitations of formal schooling <even when well done> is too much focus on what you already know. In other words, if a person <or child> isn’t pushed out to the boundaries, opportunities become limited for significant new learning. This thought gets compounded by the fact today’s schooling tends to overly protect students from failure and, therefore, from opportunities for deeper learning.

Therefore. Learning and attacking ignorance <and the boundaries of ignorance> is a place where parents and outsiders <beyond teachers> can make a HUGE difference.

I do believe as we get older we come to appreciate, or at least understand, the importance of failure in real learning.

This is important learning beyond educational building blocks and assists in ongoing career development activity and personal intellectual growth. We need to insure children don’t get discouraged with two things:

——–

(1) slow paced learning as they learn necessary foundational elements <they get discouraged because their curiosity never gets sated>

(2) failure to learn everything <they get discouraged because by remaining in the ‘ignorance zone,’ despite having invested energy in knowledge gathering to actually get in that zone, they never feel a satisfaction of ‘something completed’>.

——–

With that thought …. we get to Jim’s second diagram where the circle of knowledge has inconsistent edges/boundaries. Yeah. It is uneven. When I saw this diagram I thought it perfectly reflected not only how people expand their learning knowledge outside a school construct but also my own personal challenge when it comes to increasing knowledge and ignorance.

The problem I have personally always had … is I run the risk of collecting information book by book and article by article and with each one my point of view slightly sways in the direction of what I read. I imagine, upon reflection, over time I have gained a better understanding of my own learning flaws and I tend to treat each piece of new learning as simply a breakthrough in my ignorance and I start gathering information around that particular piece of learning to round out my thought and point of views instead of solely being invested in the ‘breakthrough thought.’ In some variation I imagine most people are like this. This would also mean … uhm … there is no such thing as a well-rounded person.

So. All that said.

Assuming I could actually create a diagram without help from someone who knows how to build diagrams, my personal third diagram would probably be the rounding out of some of the points above. In other words … the spike is the initial breakthrough which inevitably leads to a curiosity driven rounding out of fuller understanding and knowledge. Beyond that rounding out I would imagine there is an inevitable new ‘spike’ somewhere else assuming I had read or heard something that piqued my curiosity. Therefore, and I believe this is the neatest thought, this is a perpetual process with spikes and rounding out but in the end the circle just keeps getting bigger and bigger. In my mind <and personal motto> … this suggests ‘seek truth’ just expands the mind with no end destination ever truly landed upon.

Anyway.

Jim makes a great point in his blog — you become more expert and informed on certain topics at the expense of others. The well rounded circle that might have theoretically characterized the end of classic education system but reality suggests it should be replaced with the profile of an expert (or increased passion on a topic) in some particular domain. Therefore, you will never end up with a perfect circle but rather an ellipse or some wacky trapezoid <or something>. I would also suggest that at the end of high school a teen will have the first diagram and just one spike out <I am making a generalization but you get my thought>. Most kids have some passion that they become comfortable with and expand their knowledge to a point that they are pushing the ignorance boundary out on that topic.

Ok.

Before I leave that thought. I believe every kid is passionate about something. And I believe it is up to us adults to find it <not the kid>. Once again … I do believe we more experienced <older> people have a responsibility here <note: as do more experienced manager in a business organization>.

It is a tricky challenge … but we should be encouraging other “spikes” in the boundary <note: I hesitate to call it rounding out because if you believe this diagram – as I do – we are seeking to look to create the sharp salient effect on the circle and then round out the salient>. As noted earlier we adults are in a balancing act role of encouraging and managing inevitable discouragement <because of the never ending aspect of curiosity>.

We need to think about this. Really think about this.

While it is a fascinating thought process that if we do not take time to think about we are likely to mismanage.

In the end?

We need to recognize that our smallest actions can make a big impact. And that is a responsibility.

Regardless.

Do I believe there should be tools, techniques and specific tactics to take advantage of this “boundary of ignorance” and guide ongoing learning? Shit. I don’t know. I am not an education expert.

I am sure someone can come up with some voodoo technique that gets people to enhance their knowledge base. For me the success lies within the understanding of the process. For when people understand these diagrams and this thought process I believe we are on our way to success. For, as I noted with the first diagram, the issue sometimes comes down to discouragement/encouragement. In our current world people are very focused on “attaining a goal” and what this “boundary of ignorance” suggests is you can never attain the goal.

The cheese gets moved every time you get close to getting it. Maybe the trick is to make learning become visible so you recognize the next step is to further cluster more learning around something that interested you <and encouraging that gathering/clustering>. But. I am not sure how to do that.

So. Here is what I do know <or believe> from this:

–          School systems are built to create a rounded foundational learning and accumulate enough knowledge to “attack” ignorance as you get older.

That is good. And it probably pays for parents and influential people in kid’s lives to understand this. And encourage kids because there is a high risk they will sometimes get frustrated with the basics and want more.

–          In general … learning is discouraging <that is a big thought we need to wrap our heads around>.

Until maybe you attain Albert Einstein status on quantum physics you can never reach your goal. Or maybe better said you are always reaching for something and finding out there is something more to reach for. In people’s formative thinking/learning years it is helpful to remember this.

–          Personal understanding is important.

I recognized pretty early on my learning challenge. Each book contained a thought that could drive my newest “thinking” or point of view. I discovered a way to deal with it.

Do I still fall into the “tunnel vision learning” trap? Sure. Who doesn’t fall in love with a well articulated logical idea on occasion? Am I trapped for long? Nope. I know now to seek out additional learning on thoughts to round off the spikes.

–          Single topic pushing out versus multiple topics pushing out.

There is no formula. I know for a fact my own parents were scared shitless that when I picked up a science fiction book, and then another, and then another, that all I was going to read and learn about was that. But then I would find something else and then that would be my new eternal focus. Ok. Eternal until the next interesting factoid smacked me in the head.

Other people push out on multiple topics at the same time. The only thing I know for sure? Encouragement.

I don’t like the way my own parents encouraged my curiosity <it was a negative approach … “you shouldn’t just read about this .. you know there are other interesting things in the world”> … but, regardless, the intent was good.

Go get more.

More is good.

Okay. Maybe that’s the bottom line to this thought.

More is good.

More learning begets more enlightened ignorance. Question everything. Even your own knowledge.

So. In this case, oddly enough, maybe I am suggesting ignorance is good. Good in that the more you don’t know makes you want to know more. Ok. Maybe it’s the more you know makes you want to know more.

Anyway. In the end … despite the fact I abhor ignorance & fight ignorance everyday from my little corner of the world … after writing this … well … maybe I should say “Up with ignorance!” because it fosters more learning. Go figure.

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“Life is a test of endurance, strengths, challenges and patience.”

–

Kim Hoth

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“We are many, many people and yet we are one. What we do today with our thinking, what we do tomorrow with our thoughts, what we do with our actions and our interactions with people determines the course of the universe itself.

You are not powerless. You are not without power.” 

 –

Little Crow

=================

Well. I have written several times about how businesses fear doing what it truly takes to survive <for some good reasons & some bad reasons>. I was reminded of this because I just saw an article that said “GE is broken. Fixing it will be long & difficult.”

My 1^st thought?

They will fail to fix it just like Kodak failed to fix itself and … well … there is a long list of companies faced with ‘broken’ and failed to fix itself.

Oddly enough the reason is simple.

They weren’t willing to make the hard choices and were not willing to do what needed to be done.

== 

“Stop discussing how serious the problem is, and get serious about finding an immediate solution to it.”

Terry Mark

===============

This permits me to share my favorite business lesson. One from September 14^th 1812. The beginning of the lesson? On September 14^th 1812, the Russians set fire to Moscow in the face of Napoleon Bonaparte’s troops.

Yup. The governor of Moscow herded out most of the Moscow residents and then burned almost 80% of the city.

Just as a reminder to all non-historians this began the demise of Napoleon’s reign. This action not only permitted Russia to defeat Napoleon by forcing a debilitating retreat back to France, but it also began the demise of the Grand Armee of France. The point of this is, well, how far would you go to solve your business problem?

What happened on this date should make us all think about what we in the business world would sacrifice to win.

Look.

Do you imagine there was consensus in this Moscow discussion & decision? <hell no>

In fact. Can you imagine the first person who stood up and said “hey, I have an idea, how about we purposely burn Moscow so they can’t have it?”

<of course all said in Russian, probably after several liters of vodka, to the Czar and probably a couple of Cossack bodyguards … who have some very sharp swords>

Someone had some guts – lots of guts. I hesitate to believe many people in today’s business world have that type of guts.

The tough decisions are … well … tough. Hard choices are … well … hard. And I can guarantee they seem to get even tougher & harder when your survival is at stake.

—————

So would you be willing to burn your burn your business to win in the face of overwhelming odds?

——————

Far too often we try to keep our options open. Straddle the fence as it were. Keep some of what we value in place and do “radical” shit with other parts. 90% of the time that is simply mental masturbation. 90% of the time that is simply suggesting your Frankenstein strategy will help you survive … when what you actually need is a “6 million Dollar Man” strategy.

Sometimes you have to kill the structure to rebuild something better from the ashes.

I say all this because I believe more businesses, whether they believe their survival is at stake or not, should be sitting down and having the hard discussion … what ARE you willing to do to win?

Heck. Maybe most importantly. When you look at your situation do you even recognize how desperate your situation is?

<remember … someone in Russia recognized, and had the balls to say something about, the fact they were about to get their ass kicked>

I mention that because the business landscape is strewn with the wreckage of businesses that did not envision their own demise.

Next. Think about ‘burning the city’ as a solution.

I believe we can all agree that someone “stepped out of the box” with a solution. Ok. They actually stepped ‘into the box’ and said “let’s destroy the box.’

And let’s be clear. I have to imagine neither of these points, as stated above, were popular, well-received nor accepted as a 100% agreement “so what we will do” type of moment.

Anyway. Survival or not, one of the most difficult things a company can do is address their situation in the market. It is just not a fun discussion <usually lots of fingers get pointed in a variation of a circular firing squad>.

In general I believe most companies and businesses are pretty good at assessing their situation in the marketplace. I, for one, have been in a number of those types of meetings where everyone sits down and honestly assesses the difficult position they are in. In other words, you can see the hole you are in or heading into.

I also have been through too many meetings where that same business just isn’t willing to do what it takes to resolve the situation.

Hey. I am not suggesting this is an easy discussion <but at least we don’t have Cossacks with really sharp swords standing around us while we are discussing what to do>.

So.

Are you willing to put 80% of everything you have up in flames to win? I guess it depends on whether you believe the situation merits it. And that is a toughie for sure because we are certainly a country and group of optimists and in general we always believe there is a positive horizon. All that means is we tend to lean back in our expensive chairs in some expensive board room and think, well, c’mon … if you believe there is some positive horizon then burning ‘the city’ isn’t necessary.

But. What if it is necessary? Would you recognize it? Would someone in your group recognize it?

Oh. And if someone did would you listen?

Look. I don’t have the answers. And I am clearly a “burning the city” type of person. I am quite fine with destroying to create <not just destroying for the sake of destroying>.

You may not agree with me, but I would point out burning Moscow sure as shit helped guarantee the survival of Russia.

In the end?

Keep your eyes open. And keep your mind open to solutions. Most of the time we see the danger but, in our optimism, seek creative ways to navigate the danger all the while ignoring the fact danger has no finesse and is a sledgehammer. Ponder. Sometimes the extreme solution, while scary, is the right solution.

========

“The most successful businessman is the man who holds onto the old just as long as it is good, and grabs the new just as soon as it is better.”

—

Lee Iacocca

=================

“I have found that hollow, which even I had relied on for solid.”

—–

Henry David Thoreau

==========

Ok.

Let’s get the harsh truth out upfront. I am a 50something and I believe the older generation, mostly old white men, hollowed out business to the shithole point we face today.

That said.

Let me spend a minute on old white men <and I have the right to do so … because I am one> to explain why I believe this.

While a generalization, because there are exceptions, old white men have hollowed out the business world in their quest for “winning at any cost” and “maximize win-to-cash <making $>” ratio. These men have guided business to a level of so-called “greatness” through a variety of ‘great’ business acumen thoughts & business culture attitudes which were hollow attitudes and, ultimately, created fantastic looking hollow achievements.

In doing so they successfully hollowed out business.

Now.

The other aggravating thing I am doing today is, while I could write this without making this point, everyone should note that Trump is the poster child of this hollowness <and I will aggravatingly point it out over and over again>.

He has been the guiding light into this dark world of money grubbers with questionable moral compasses. You want some specifics? Here you go. This is how they have hollowed out business:

Capitalism

Capitalism is not inherently bad. In fact … it is an incredible engine for growth, innovation and increased wealth & standard of living for any and all.

But old white men hollowed capitalism. They took out all the good and added all the greed. I could partially defend old white men and suggest that they were simply participants in the arc of business history … but I will not. Peter Drucker pointed out the beginning of the arc in 1989 <as I noted in Salvation by Society> and we old white men could have eyed the arc and … well … stopped it. Instead old white men viewed the arc as an opportunity to not be burdened by morality & soul rather an opportunity to build personal wealth.

That is Trump in a nutshell.

Branding

Brands are fabulous creatures and not inherently bad. They offer us every day schmucks a nice heuristic way to make decisions and isolate differentiation in which we can make true choices.

But old white men hollowed brands. The easiest way to point this out is that we stopped talking about brands and started talking about branding. Old white men started looking at brands as vehicles of wealth and not vehicles of differentiation. Brands should evolve and not be constructed or built like some building of cold steel and cheap Styrofoam ceiling tiles. The whole concept of ‘building a brand’ is one of the most insidious concepts to infiltrate good and meaningful marketing and communications.

That is Trump in a nutshell.

Profit.

Profit is not inherently bad. Used wisely it contributes not only to personal, or individual wealth, but spurs on business growth in terms of innovation and employee development AND social involvement. But old white men hollowed the soul out of each dollar as they squeezed every cent of profit it of it. Profit is good only if it is not tainted by <a> greed and <b> at the expense of giving back <in terms of true societal salvation type things>. Businesses represent an important weave in the fabric of society and the moment a business ignores that weave and focuses solely on the profits of the entity itself … well … the opportunity arises to let the soul of each dollar made bleed out into the ether. And, yes, dollars can have a soul. Making money shouldn’t feed stock holders it should feed society.

That is Trump in a nutshell.

Wealth dispersion

Making money and creating wealth is inherently a double positive: proof of the value for your efforts and increased standard of living <not just in materialistic comforts but in real living>.

Old white men hollowed out the middle. This is more a byproduct of their business acumen more than anything else because I cannot really point out any specific behavior they consciously took to do this … but … suffice it to say that more went to the old white men and less to the ones who actually made the money for them.

That is Trump in a nutshell.

Communication.

Effective communication has been, and always will be, complex and complicated. But effective communication inevitably feeds into the minds and enlightenment of the listeners. If you dumb down communication inevitably you dumb down the listeners.

Old white men hollowed out communication. I imagine as they hollowed out everything else they found it inherently more productive to gain their objectives by hollowing out communication. Everything became soundbites, powerpoint bullet points and ‘elevator speeches.’ Effectively communicating complexity took on less importance than puncturing the mind with a quick sharp stab <and then walking away>. Old white men mastered the art of emptying communication to a point where businesses end up walking on the slippery surface of irrelevance <cloaked in a beautiful robe called “what is important for you to know.”>

That is Trump in a nutshell.

ROI.

ROI <return on investment> is a fabulous tool. It offers us every day unimaginative pragmatic schmucks an almost heuristic way to judge some fairly complex and complicated things in business.

But old white men hollowed ROI of anything intangible and along the way scraped away some of the most meaningful things associated with investment in their desire for simplistic “this led to that.” Certainly some investments have linear outcomes and results. But not all. And these hollow men in their black & white pursuit of profit, efficiency and outcomes became color blind.  Old white men started looking at people as equal to numbers & dollars and not organic organisms of less than linear productivity <in terms of Life actualization as well as business actualization>. These hollow men fell in love with numbers and began diminishing the value of humanity.

That is Trump in a nutshell.

Racism

Racism in the workplace is a stealthy virus invading the organism in ways that can create an unhealthy organism which sometimes seems to never attain its full potential despite producing results.

Old white men enable this virus to exist by hollowing out the meaning in any racism discussion, and real substantive actions, in business.

These old white men rose through the ranks of business surrounded by other white people, & few minorities, simply believing it was so because it was a reflection of those “who deserved to be here” (assuming everyone COULD be here if they worked hard enough). When in leadership positions & told about racism issues they didn’t really believe it, reluctantly doing things they were told they should do all the while thinking “it’s just political correctness”. The times old white men got trapped in diversity meetings & told 5 things they did & said that were racist in their heads they said “they can’t handle truth, they are too sensitive.” What this all led to was hollow efforts at addressing racism. They grudgingly implemented some initiatives, while publically espousing their enlightenment, but privately thinking it was a waste of time, energy & monies. All the while they believed white people never got any more breaks than anyone else or that there was never any inherent ‘privileges’ bestowed upon white skinned people.

What the business world ended up with was a generation of old white men who are the worst of racists – racists convinced they are not racist. Ultimately, any substantive efforts to address racism in business were hollowed out by old white men who didn’t really believe in them.

That is Trump in a nutshell.

Lastly.

Behavior.

I hesitated to call this “the hollowing out of morality” mostly because that sounded a little harsh and I tend to believe the reality within this particular hollowness is more pragmatic. That said … it doesn’t make it any better just that I didn’t really want to get into a morality & ethical finger pointing game.

Behavior

Leadership is a complex mix of personal, professional and pragmatic. When wielded well it is a beautiful tapestry of effectiveness, however, beauty is often in the eyes of the beholder when actual effectiveness becomes

the measuring stick. As a reminder, old white men leadership grew up in a business of dictatorship leadership behavior or, at its best, benevolent dictatorship.

Old white men grew up in the hallowed halls of hollowed leadership management. This means that their ‘management twitch muscles’ inevitably provide reflexive business decision making based on this.

The easiest way to point this out is that businesses have developed a myriad of cultural initiatives and, yet, old white men leadership tends to simply treat them as “feel good politically correct” initiatives. They view them as “society dictated” thinking and not “business dictated” thinking. Therefore, a hollowness was inherent in the organization between how the old white men leaders attitudinally approached the business, how they viewed behavior and how the organization actually behaved.

Old white men began talking longingly of straight talk, when people knew their place in business and ‘carrot & sticks.’  Old white men started looking at businesses in disdain as vehicles of political correctness and not stark effectiveness. The truth is that many of the old white men simply didn’t buy in to a better way of doing business and, therefore, when put in a corner & challenged revert back to the hollow management style of “do what I tell you to do and shut up.”

To be fair, old white men did not create this hollowness … they simply propagated it.

That is Trump in a nutshell.

All that said.

These old white men, in their heart of hearts, inherently do not care about a ‘better America’ from a soul perspective nor do they care about any aspect of ‘being a better person’ but solely attach ‘better’ with wealth, importance and wins.

I get angry.

I get angry because I do not believe ‘hollowness’ is the path to greatness. It certainly has not helped us reach greatness up to this point.

And I am angry because I have believed this, and known this, for decades.

And I am even angrier because we are now led by a hollow someone with a hollow platform, hollow plans, hollow skills, hollow dignity, hollow composure and no soul <that I can see>.

Look.

This can be solved. And it can be solved by … well … old guys like me.

==============================

“At any other time it’s better.

You can do the things you feel you should; you’re an expert at going through the motions. Your handshakes with strangers are firm and your gaze never wavers; you think of steel and diamonds when you stare. In monotone you repeat the legendary words of long-dead lovers to those you claim to love; you take them into bed with you, and you mimic the rhythmic motions you’ve read of in manuals. When protocol demands it you dutifully drop to your knees and pray to a god who no longer exists. But in this hour you must admit to yourself that this is not enough, that you are not good enough. And when you knock your fist against your chest you hear a hollow ringing echo, and all your thoughts are accompanied by the ticks of clockwork spinning behind your eyes, and everything you eat and drink has the aftertaste of rust.”

―

Dexter Palmer

===================

Old white men created the problems and … well … as so well said in the movie The Return of the Pink Panther … “you set a thief to catch a thief.”

Older people can reverse the problem in one fell swoop.

I could do it with a small merry band of contrarian older people (women & men) who have chafed in this hollow existence could bring some good healthy substance back into this wretched hollowness.

This is a unique time in history in which business, country and politics have intersected.

This is a unique time for older business people to right the wrongs of all they have wrought up to this point.

I certainly hope this happens, as an old white man myself, simply for the sake of redemption for all of us old white men.

===================

“You are talking crazy-person talk. Put your words in word places please.”

―

Buffy the Vampire Slayer

====================

So.

I have relentlessly outlined Trump’s shortcomings from a business leadership standpoint.

I have relentlessly outlined Trump’s dubious relationship with the truth.

But today I turn to … well … not even his words … but how he talks.

I mean … well … who the hell talks like this?

“You know, I’m, like, a smart person.”

Uh huh.

Yeah.

Right.

I can honestly say that after having sat in thousands of business meetings, hundreds of conference rooms, dozens of boardrooms and currently trade personal emails with a wide range of business executives … the only person I have ever heard talk like this in a corporate business environment was eventually fired, monitored as he packed up his office, and escorted out of the office by security people.

He was a whack job.

And he talked like this.

All of this makes me begin to think Trump may actually … sigh … not telling us the truth when he says, “you know, I’m like a smart person.”

<note: “like” falls into the same speech pattern as the valley girl “whatever”>

The evidence continues to mount just from the shit he says that he is … well … just not smart.

I know dozens of business executives.

I know some incredibly smart people … maybe even some brilliant people.

I know some Ivy League graduates. Heck. I even know a Wharton person <Stanford people tend to be smarter & I have never met a non-smart Yale grad>.

And what I know is that none of these people talk like this.

I am no psychologist but I imagine the people who talk like this, and the ones who talk in first person <Ricky Henderson most likely being the most famous first person speaker — he called San Diego GM Kevin Towers and left the following message: “This is Rickey calling on behalf of Rickey. Rickey wants to play baseball.” > are people who are actually trying to persuade themselves that they are smart, have a good brain and know good words.

I admit when I hear Trump talk, well, I teeter between repeating Rex Tillerson’s reported thought on Trump — “fucking moron” – and simply shaking my head and saying “who the hell talks like this?”

All I know is that it seems more cartoon-like than President-like:

———————-

“I went to an Ivy League college. I was a nice student. I did very well. I’m a very intelligent person.”

‘I’m, like, a really smart person’

“I am also honored to have the greatest temperament that anybody has.”

“I would say basically we talked condolence.”

“I have one of the great memories of all time.”

“Nobody has more respect than I do. Nobody.”

“Well, I think the press makes me more uncivil than I am. You know – people don’t understand – I went to an Ivy League college. I was a nice student. I did very well. I’m a very intelligent person. You know, the fact is, I think, I really believe, I think the press creates a different image of Donald Trump than the real person.”

“… my uncle was a great professor and scientist and engineer, Dr. John Trump at MIT; good genes, very good genes, okay, very smart, the Wharton School of Finance, very good, very smart

“My generals and my military, they have decision-making ability,”

“The response and recovery effort probably has never been seen for something like this. This is an island, surrounded by water. Big water. Ocean water.”

After arriving in Israel from Saudi Arabia, Trump told his hosts: “We just got back from the Middle East.”

And, of course,

Trump to hurricane victims in Puerto Rico: “Have a good time”

===================

I am not the sharpest knife in the drawer but, c’mon, no reasonable business person with any reasonable experience talks like this.

And we know that.

We do.

For some we knew this is not normal behavior earlier and for others it has been a grudging realization.

That said.

While we know no one should talk like this we have two problems in finally admitting it & dealing with it:

• The Slippery slope of excuses.

I have written several times about the “slippery slope of ‘just this once’.”

Just once becomes … well … okay just one more time … and then … oops … and you are well on your way on the slippery slope.

Suffice it to say a shitload of people are on the slippery slope with regard to making excuses for Trump.

And they know it.

And while those of us not on the slope can stand there and be righteous … I think it would behoove us to recognize that any slippery slope is a sonuvabitch to get off of.

We would be foolish to utter some simplistic tripe like “just do it” … just get off it.

We would be foolish because it is difficult — for everyone <if you have ever been on a slippery slope … despair, small lies, depression, etc. … you understand>.

Give someone a hand.

Help them.

Quit moralizing. Quit being righteous. Quit being holier than thou. Just fucking help them get off the slippery slope.

• Holding him accountable and our own accountability.

Oh … shit. Accountability is a two way street. No matter how heinous Trump may be on occasion if you hold him accountable … you will also be held accountable. What that means is it inevitably becomes a comparison of ‘failings.’

Well.

That sucked to type.

This means failings of character.

This means failings in judgement.

All of your own failings enter into the accountability fray <and I can guarantee he will bring them into the fray>.

If you make him accountable for his, you need to be accountable for yours <and do not be defensive in doing so>.

And this means dealing with a ‘counterpuncher’ who cannot discern the false equivalence between character failings and judgement and simply hammers away in his simplistic grade school rhetoric in a “if this, then that” pushback.

That sounds … well … horrible. But here’s what you have on your side.

Remember … who the hell talks like that?

Yeah. That’s his weak spot. Accountability does not need intellectualism so you can leave the high falutin’ words at home. Accountability of character & judgement is easy to articulate. It is easy because people really do know right from wrong and that how you win matters more than just winning … they just need to be reminded. And when they are reminded … people will hold him accountable.

Look.

No truly experienced normal business person talks like how Trump talks. They would get kicked out of any office in any viable business in America.

Trump has had 71 years, access to some of the finest America has to offer in education and the opportunity to learn more through experiences than most of us could ever dream for.

He has squandered them all.

Other than being able to bully his way through real estate transactions and make gobs of money off of licensing deals <which is simply being a grifter> he is hollow … hollow of even the most basic information a United States high school senior possesses.

If we cannot win against someone who talks like this, who is hollow … well … WTF … we don’t deserve to win.

Me? I would take him on anywhere at any time. He is hollow, I have seen hollow in business, and I know hollow cannot win.

==========

“I call it a thought virus, because really what they want to do is they just want to replicate their way of thinking to other people.” 

—-

Len Pozner

=====

Definition of a thought virus:

 “majority illusion, where many people appear to believe something ….which makes that thing more credible.” 

—–

Clayton A. Davis at Indiana University

================== 

“Nature has planted in our minds an insatiable longing to see the truth.”

—

 Cicero 

================= 

    “Book store owners and record store owners used to be oracles, in that way; you’d go in this dusty old place and they might point you toward something that would change your life.

All that’s gone.”

———-

Tom Waits

===========

Boy oh boy.

If there is one insatiable desire the entire 7 billion people on this earth of ours shares, it would be for truth.

Let’s just say, well, from that point on it is all downhill for truth.

Let me tell you what I am going to tell you.

There is an enemy in this story — the thought virus.

There is an unexpected doctor in this story — the future librarian.

============ 

“This is the look of the truth: layered and elusive.”

Anne Carson

============

That said. I have written dozens of times about the challenges Truth faces in today’s world. I have also written several times, in rebuttal to the overall dismay & despair & hand wringing of the older generations, that I believe the younger generations will solve this. They will solve it because they will find a lack of truth certainty untenable and … well … do what generations do – innovate a solution to an existing issue.

The issue, to me, is fairly simple to articulate <and I don’t think I am the sharpest knife in the drawer>. To articulate it I go to the 80/20 rule.

In the past we were presented with a fact, or a truth <which is most typically a coalescing of facts> and we accepted it was most likely 80% true … and that was good enough. We figured the 20% wouldn’t change the core truth. That 20% also permitted us some space for unlearning or some adaptability to absorb an additional fact to course correct our thinking. But that factoid, because it was mentally residing in the 20%, needed some gravitas to shift the 80%. That 20% also gave some room for the doubters and conspiracy theorists and misguided contrarians to dabble.

In today’s world truth has flipped. We are presented with a fact, or a truth <which is most typically a coalescing of facts> and we accept it is most likely 20% true … and then we rummage around in the 80% <if we are curious> to coalesce some additional things <some facts and some conjecture>.

But, suffice it to say, a shitload of people wander around on a daily basis having beliefs grounded in a 20% fact foundation. This means they either quadruple down on their 20% <to create the 80% in their heads> or they are constantly unsure of what is truth and hat is not being buffeted about by the winds of whatever information is in the air that day. This shift damns truth to a wretched game of truth or consequences because truth demands a certain amount of certainty – which we have ceded in today’s world.

Regardless. Let me offer two words to everyone – information literacy. I believe it is a commonly used term within the hallowed halls of librarianism <in other words … librarians use the term a lot>.

============

Information Literacy

Information literacy is a crucial skill in the pursuit of knowledge.  It involves recognizing when information is needed and being able to efficiently locate, accurately evaluate, effectively use, and clearly communicate information in various formats.  It refers to the ability to navigate the rapidly growing information environment, which encompasses an increasing number of information suppliers as well as the amount supplied, and includes bodies of professional literature, popular media, libraries, the Internet, and much more.  Increasingly, information is available in unfiltered formats, raising questions about its authenticity, validity, and reliability.  This abundance of information is of little help to those who have not learned how to use it effectively.

To become lifelong learners, we need to know not just how to learn, but how to teach ourselves.  We must acquire the skills necessary to be independent, self-directed learners.

———–

Derived from the Association of College and Research Libraries’ Information Literacy Competency Standards for Higher Education

====================

Information literacy is the superweapon to permit truth to battle on the field of doubts, lies and conspiracies.

I also believe we will create a new career in our battle over truth – information literacists. Let’s call them our future librarian superheroes <information literacists>.

=============

“We don’t become better because we acquire new information. We become better because we acquire better loves. We don’t become what we know. Education is a process of love formation. When you go to a school, it should offer you new things to love. “

David Brooks

==============

Look.

We talk a lot about how bookstores have suffered and libraries have suffered but they are just places of learning and, in my eyes, we should be focused on deliverers of knowledge <which enables the learning>. I would love future librarians to be ‘book slingers’, but I think their future specialness resides in information literacy <”truth” as it were>.

And that, my friends, is the future librarian.

The one who steps into the library and offers us the rediscovery of specialness.

Specialness?

I believe libraries should be less about the books and more about a place for the mind. My gut tells me they will need to wrestle that mantle away from the perceived ‘place of the mind’ – the internet. This shouldn’t be that difficult. The internet does NOT have a monopoly on knowledge, it has a monopoly on information. Some good information, some bad information, some false information and some true information. In today’s world there is no “judge.”

And while I would shift the character of the library to more of a place of congregation combining coffee shop, book exchange, art gallery, museum and … well … enlightened conflict <human exchange of ideas> I think the library of the future needs “information therapists” who engage in mind therapy.

Superheroes of the mind lording over information libraries.

I see libraries as havens of truth self-improvement.

I see libraries as islands of shared intellectual heritage.

I see libraries as raucous spaces of learning reverence.

I see libraries as arenas where all are victors in the battle for truth.

Libraries need to find a new reason for existing, a new role and a new way of working and I believe the librarian is the catalyst for the makeover.

Frankly, we do need superheroes and less “community gathering places.” I am not opposed to community but … geez … truth desperately needs bold superheroes and not revered spaces of whispered knowledge among few.

I feel strongly about this because … well … 3 things.

• My sister is an ‘information literacist.’ I have seen the power of librarians up close & personal. They were Google before there was google. For years we have seen them as quiet servants of books behind some desk and now they should be encouraged to step forward and champion not just books, and literature, but knowledge. In fact … I would begin recruiting those who DO want to actively engage.

If not them, then who?

• Society, led by some fairly vocal ‘truth benders’, are leading the charge against truth by standing up and basically saying nothing we say means anything, we’ll do what we want to do and tell you what truth is afterwards. I say that because books, and knowledge, cannot fight unless someone holds them forth as the torch is held forth on the statue of liberty. Truth, whether we like it or not, demands hand-to-hand combat. I believe we need superheroes on the side of truth.

• Truth, more often than not, is complex. Philosophically, truth is simply the idea that ‘facts’, viewed from a human perspective, end up being nuanced and create a complex multidimensional slightly flawed diamond. Not everyone can handle truth … it most likely demands superheroes.

To be clear. I don’t believe we should be sending these new superhero librarians out without some allies and tools.

Personally I believe we <including me>, who care about communicating truth and having truth reestablished, need to go back to the drawing board with regard to ‘learning’ and unlearning and … well … reintroducing truth to society.

I also believe Google should be stepping up to the plate.

===================

<about Google> This is the equivalent of going into a library and asking a librarian about Judaism and being handed 10 books of hate

Danny Sullivan

===========================

Google needs to get their ‘truth compass’ heads out of their asses and start thinking about some technology voodoo they can create, and implement, that assists in filtering out ‘the fake.’

Ah.

Fake. ‘Fake news’ is nothing more than purposeful disinformation using some actual fake-information – this is a thought virus.

Fake news is NOT opinions.

Fake news, or disinformation, is often information disseminated as ‘whole fact’ and, yet, it is a splinter <at best> of a fact.

Fake news is deliberately false and misleading information published in social media and elsewhere online.

But fake news, at its core, is about lies and lying.

But fake news, at its core, resides in some alternative universe where what you & I know <and is basic corroborated truth> does not exist. It doesn’t even have a heartbeat in that universe. In that universe its citizens discard the usual rules of evidence flippantly dismissing actual eyewitness testimony as lies, actual confessions of someone who was guilty are waved away as ‘they said what they had to say’ and documented information  is scoffed at as flawed, paid for by some elite cabal, some academia gibberish … or a simple forgery.

In this alternative universe real information, truth as it were, is simply what someone believes <sometimes under the guise of common sense> … and they conflate “believe” with “know.”

======================

“Of course, disinformation,” Quinn said. “I can do that.

I’ll leave out critical events, then I’ll put in false information and twist everything that has happened around into a vague, shadowy history that obscures what really took place.”

Terry Goodkind

============

This alternative universe ends up being created from some complex combination of lies & truth which are undermining the very idea of facts, history and truth. In fact, they turn truth and facts on their heads therefore making any evidence of the actual truth & reality bogus <in this alternative universe> … uhm … which means nothing can be proven and truth becomes … uhm … “thoughtful opinions.” Ultimately this creates that 80% doubt which swallows up the facts & truth like quicksand.  In that quicksand facts become a conspiracy, a legend, a hoax, or some active effort to circumvent truth.

In other words. In this bizarre world truth becomes lies and lies become truth. While this seems bizarre, it is dangerous:

============

“The ideal subject of totalitarian rule is not the convinced Nazi or the convinced Communist, but people for whom the distinction between fact and fiction (i.e., the reality of experience) and the distinction between true and false (i.e., the standards of thought) no longer exist.”

Hannah Arendt

===========

I say all of this long thought piece to state – this is a problem which demands a superhero.

I say all this long thought piece to state that these new librarian superheroes, our doctors against thought viruses, needs to be a defined career. It needs a career path, training and … well … I guess certifications or degrees or some shit like that.

Why? It is surprisingly tricky to debunk and compete against “fake.” It is surprisingly <and disturbingly> incredibly difficult to debate with a liar. You would think that you could simply point out what is a lie, but it is not easy when dealing with a good liar. Yeah. There are ‘good liars.’ They justify what they say by saying “but its true” and defending the fraction of the whole they used against the more truthful ‘whole story.’ They thrive in the 80% doubt & uncertainty space in the information literacy world.

By the way … this 80% ‘uncertain truth world’ has been in the works for a while <it has just found some influential enablers of ate>:

————————-

This has been a long time coming. Edelman, the world’s largest public relations firm and my previous employer, issues an annual study into the state of trust around the world. Over the past few years that study has pointed to a clear trend: the erosion of trust in authority figures and the rise of trust in “people like me.” We called that the inversion of the pyramid of influence. It means that your neighbor is just as much a source of insightful analysis on the nuances of U.S. foreign policy towards Iran as regional scholars, arms control experts, or journalists covering the State Department.

————————

And maybe that is my point on the librarian superheroes and thought viruses … the inversion of the pyramid of influence. If that is true <and I believe it to be so> the battle for truth almost demands a new type of expert that people can actually trust. We need truth to be championed by someone other than “Joe my neighbor,”

Anyway.

Like any good <bad> virus … it is here to stay and a sonuvabitch to kill.

Truth is too important to let the current battle be fought without some superheroes on its side. The truth is the axis munid, the dead center of the earth … when it’s out of place nothing is right; everyone is in the wrong place.

Society, and our future, demands librarians to venture out from behind the desk and become information literacy superheroes.

Yeah. Yeah. Yeah.

That’s just what I think.

But I have to tell you a truth … truth is getting the living shit kicked out of it in today’s world and we better come up with a solution soon , therefore, my idea is as good as anything out there yet.

================ 

“The person who pretends to not see the truth is committing something much worse than a mortal sin, which can only ruin one’s soul – but instead committing us all to lifetimes of pain.

The truth is not just something we bring to light to amuse ourselves; the truth is the axis munid, the dead center of the earth. When it’s out of place nothing is right; everyone is in the wrong place; no light can penetrate. Happiness evades us and we spread pain and misery wherever we go. Each person, above all others, has an obligation to recognize the truth and stand by it.”

———-

Jacque Silette.

=============================

“I prefer nothing, unless it is true.”

Socrates

==========

====================

“We miss out on the value of the message itself as a vehicle for driving virality.”

–

Jonah Berger

==================

“Say something meaningful in an interesting way.”  

–

Bruce McTague

<author of “the shortest business book ever written”>

===================

So.

This is about how we have a simplification crisis.

Ok.

This is actually about how we have an oversimplification crisis.

This crisis is making us … well … stupid.

Ok.

This crisis is actually making us stupider.

Look.

What I mean is that in a world in which we know that everything is complex, and more often than not, more complex than our own pea like brains can handle, we unerringly swerve toward simplistic headline conclusions and oversimplifications and absurd bullet point conclusions. We have hollowed out communication of the truly meaningful parts.

This surface skating intellectualism just makes us stupider.

Now.

We may convince ourselves we do this simply as a mental survival technique but I would argue, and I do, that it actually is the opposite of a survival technique … it is destructive behavior. It is destructive in that it destroys the overall thinking of what is actually a population quite capable of being intelligent, if not intellectual.

Yeah.

It makes us stupider.

I thought about this the other day because I have conversations with some incredibly smart and talented people who know a shitload more about more things than I could ever imagine and this topic came up. I note the smartness of these people to highlight how unusual it is that I can say something that actually can make a group of these people stop, be silent and then go “hmmmmmmmmmm.”

It is a rare thing.

And, yet, it happened the other day.

How did it happen? After some extensive conversation on North Korea, global trade challenges, Trump <of course> & foreign policy we opened the discussion to “what is the biggest challenge facing us …”

I spoke up & my thought drew some <thoughtful> silence.

I said “oversimplification.” <insert group silence afterwards>

To me … oversimplification misleads and creates bad decisions and, worse, creates bad thinking <which leads to bad opinions, attitudes and thoughts>. To me we have created this oversimplification shithole we currently reside in. And I offered a couple reasons why I believe this is happening <I did this because if you can identify the issues you can find solutions>:

We have convinced ourselves we do not have time for complex

Going back to the ‘destructive behavior’ thought I shared earlier …  oversimplification is anything but efficient. It actually demands more time in a variety of ways. The two simplest ways it does so is <1> the time we over invest attempting to isolate the simplest version of what is anything but simple and <2> the amount of time & energy we have to invest explain everything beyond the simplistic tripe initially offered, to thwart misguided behavior & reactions to the oversimplified offering & to redefine the oversimplification into bifurcated parts of the oversimplified whole.

We do this destructive behavior because we have convinced ourselves that we all have shorter, and shortened, attention spans.

We do this destructive behavior because we have convinced ourselves that people best retain “one thing.”

We do this destructive behavior because we have convinced ourselves in our perceived “never enough time” world we have to topline everything <to fit everything in>.

We do this destructive behavior because we have convinced ourselves that in a blizzard of nonstop things constantly vying for our attention the only way to capture someone’s attention is in some pithy soundbite.

Basically we have convinced ourselves that hollowing out an idea and a thought actually benefits not only the idea and the thought … but us! This is fucking nuts. Absolutely crazy.

Unfortunately, and truthfully, some things are just too complex to communicate in a sound bite or in 3 seconds or less. No matter how brief and simple you want to make it … well … it is neither brief nor simple. It is complex and sometimes the opposite of brief.

It isn’t just about telling a story.

Nor is it just about finding influencers to broker the story.

Nor is it just about practical value.

Nor is it just about emotion.

Unfortunately … it is a combination of those things. Yeah. Effective communication is … uhm … complex.

We have convinced ourselves that simple & simplicity is reflective of common sense.

I admit.

I have never been shy about calling bullshit on the simplistic tripe being spewed under the guise of ‘expert advice’ or ‘common sense.’

That said. I will suggest no topic has  been tortured more by common sense than simplicity.

Common sense suggests the simplest thing is the best.

Common sense suggests it is easier for a person to remember one thing and one word.

Common sense suggests in a complex world we humans crave simplicity.

Common sense suggests in a busy world we only have time for simplicity.

Common sense suggests a lot of nonsensical bullshit.

I will not argue that making something as simple as it can be is good but … well … simplistically … oversimplification is misleading and ultimately creates bad less-than-informed decision making AND thinking.

We have used this common sense simplicity bullshit for one simple reason — it serves us well in challenging the most established legitimate rule of Life & things. And that rule is “the world is complex.”

We embrace simplistic solution after simplistic solution, all labeled as ‘common sense ideas’, which are often counter to what an expert would suggest <which is often deemed “too complex”>…  only to find 90% of the time common sense was not only just simply wrong but also made us stupider.

I have written about simplicity and the complexity of finding the simplest way to communicate the complex many times and as I do so today I would remind everyone of what Jonah Berger offered us for a nifty sound bite compilation of sound bites to create a sound bite philosophy:

Here are his STEPPS for making anything go viral:

–          Social Currency: We share things that make us look good (even if that means pictures of our cat).

–          Triggers: Easily memorable information means its top of mind and tip of the tongue.

–          Emotion: When we care, we share.

–          Public: Built to show, built to grow.

–          Practical Value: News people can use.

–          Stories: People are inherent storytellers, and all great brands also learn to tell stories. Information travels under the guise of idle chatter.

And while this Berger thought is about “making things go viral” it is actually about finding the simplest way to communicate complex shit in a way that it is actually retained in a cognitive way.

I would also note that this dos not reflect “one simple thing”, it does reflect the complexity of reality and the mind and it reflects how to … well … help make us less stupider.

Ah.

Cognitive way.

As in “we actually understand what it is we heard, saw or read.” That is an important thing to ponder because over simplification cheats cognitive value as well as the value of whatever it is you have to offer people. Simplicity may be “memorable” but it doesn’t really lodge itself in anyone’s mind & memory in any meaningful way.

In fact.

The less depth you offer in your oversimplification the more you are at the mercy of the mind that decides to remember you. What I mean by that is if you don’t provide the depth the mind will create some perceptions around whatever it lodges in the pea like brain.

Uhm.

This means the pea like brain lodges only what is actually the brain’s perceptions of what to remember and not what you <a> know to be true, <b> think it may be important for that mind to know or <c> want the brain to store away in its mind.

I imagine what I am talking about is some wacky version of awareness versus engagement … but that shit is bullshit too.

It’s all bullshit because we should be turning away from simplification and engagement and connection and simply focus on “say what you need to say to persuade someone to think or do what you want them to think or do.”

All the other bullshit just confuses things.

If I tell someone that ‘being noticed ‘ is the most important thing, than some asshat is gonna come up with some zany oversimplified shit that gets noticed but doesn’t effectively communicate one thing <let alone all the things you may have deemed truly important in the beginning>.

I admit … I balk at a lot of the bullshit offered online about simplification <and the importance thereof> because … well … it is an oversimplification which diminishes the importance of ‘communicating depth’ and increases the importance of ‘being noticed.’

I do not like that equation. Effective communication is not a binary choice.

Effective communication, as with almost everything, is a complex challenge in communicating a complex thing well – because if you can communicate a couple things well it actually increases the perceived value <which then inevitably creates a stronger “memory stamp” … with value attached!>.

Which brings me back to our oversimplification crisis.

I could clearly argue that in today’s fragmented messaging world where information multiplies at light speed and a day still remains 24 hours that we humans are constantly honing our “incoming thoughts” filtering mechanisms.

I could also argue that our filtering system, as it exists today, sucks. We have dumbed down our communication and thinking behavior to such a hollowed out status the majority of time we skate along the superficial irrelevant surface of reality.

If we are lucky, the ice doesn’t crack.

But the truth is that oversimplification only offers the thinnest of ice to skate on and inevitably we fall thru the ice … over and over and over again.

Uhm.

And in the business world falling through the ice is bad. It is, metaphorically, making a bad decision based on shallow thinking and paying for it.

Yeah.

I did say the biggest issue we face is oversimplification.

I said that because if I can solve this, if I can have smarter people communicating complex things more smartly and I can have more everyday schmucks understanding that simple solutions are more often like trying to place a square peg in a round hole … well … I think it unravels a shitload of other problems we face in today’s world.

I imagine I am arguing that if more people are less stupid and more aware of the reality of things the more effective & efficient we will be in addressing the difficulties reality tends to place in front of us.

In the end.

I will go back to where I began … “say something meaningful in an interesting way.”

There are no rules nor boundaries in this statement.

You use as many words, or as few, as you need to say … to say something meaningful in an interesting way with the intent for it to be understood … and, ultimately, persuade someone to think something. I would say that the hollower the communication the less true persuasion engagement occurs and, conversely, the fuller the communication the more true persuasion engagement occurs.

Period.

Well.

Be prepared. I almost always open with a quote but today I open with a sentence … a 198 word sentence written by Oliver Wendell Holmes Sr <father of US Supreme Court Justice Oliver Wendell Holmes Jr.>:

—————————

Many times, when I have got upon the cars, expecting to be magnetized into an hour or two of blissful reverie, my thoughts shaken up by the vibrations into all sorts of new and pleasing patterns, arranging themselves in curves and nodal points, like the grains of sand in Chladni’s famous experiment,—fresh ideas coming up to the surface, as the kernels do when a measure of corn is jolted in a farmer’s wagon,—all this without volition, the mechanical impulse alone keeping the thoughts in motion, as the mere act of carrying certain watches in the pocket keeps them wound up,—many times, I say, just as my brain was beginning to creep and hum with this delicious locomotive intoxication, some dear detestable friend, cordial, intelligent, social, radiant, has come up and sat down by me and opened a conversation which has broken my day-dream, unharnessed the flying horses that were whirling along my fancies and hitched on the old weary omnibus-team of every-day associations, fatigued my hearing and attention, exhausted my voice, and milked the breasts of my thought dry during the hour when they should have been filling themselves full of fresh juices.

——————————–

So.

When I read this sentence <read it several times in fact> I thought of “filling up” and “emptying out.”

Huh?

Oliver Sr. was no dumb shit. His brain was filled with more “kernels of knowledge sand” than most of us will ever be filled with. And, yet, he outlines how the knowledge works best when emptied of structured thinking and any specific destination but rather when “without volition” new thoughts are unharnessed by old learning rearranged.

Couple lessons in that:

• New thinking is almost always simply a new way of looking at something everybody already knows.

• In an age of instant gratification, smartphone access to any answer you would ever want and a belief that the fastest answer is the best answer it is good to remember that thinking is like baking. You have ingredients and you need to properly bake them to arrive at something special.

This isn’t to suggest that there is no hurry but rather you use the allotted time in the best possible way.

I worry more about the latter than I do the former in today’s world.

I worry about it because thinking is more often like what someone referred to Emerson’s writing as “a chaos full of shooting-stars, a jumble of creative forces.”

That is thinking.

Thinking doesn’t pretend to follow rules, enact some methodology or even use the words it is ‘supposed to use.’

—–

unharnessed the flying horses that were whirling along

my thoughts shaken up by the vibrations into all sorts of new and pleasing patterns, arranging themselves in curves and nodal points, like the grains of sand

fresh ideas coming up to the surface, as the kernels do when a measure of corn is jolted in a farmer’s wagon

—-

And more often than not, in an attempt to be more efficient in a time constrained world, we try and micro-structure our thinking.

It seems like as the world became more enlightened by mass media, structured education systems and “college for all” we have become … well … more sensible in our thinking.

Which brings me back to my opening sentence.

It breaks all the rules of not only how to write but how to think.

And, yet, it captures the essence of thinking … it certainly captures the magic of thinking … and, unfortunately to the thinking methodology Nazis, it certainly captures the practicality of freedom in thinking.

Our world today is strewn with catchy incorrect memes, rewritten history, faulty logic and misleading statistics all offered to us out of context.

The internet, while offering us a boundless offering of truth & facts, has only encouraged sloppy, lazy thinking.

It should be enlightening us but, far too often; it actually encourages some fairly absurd unenlightened thinking.

Thinking, and I mean real thinking, can cure this unenlightened cancer. The cancer is not social media or this absurd love of brevity … it is us and our thinking.

In thoughtful moments I tend to believe people know this. They know social media and smartphones and the internet is not the problem … it is us. Yeah. All those things make us susceptible to these wacky conspiracy theories, false statistics and alternative facts but they do not live unless we breathe life into them.

Look.

I do worry about thinking on occasion. Shit. I have even written about how I cried about thinking in today’s world.

I have a number of friends who send me memes and out of context quotes to make a point and ask me my view.

I probably send more time fact correct and making people aware of truth than I do sharing my own opinion. That worries me. in fact this is a direct quote from me:

======

But here is what really worries me.

If you, not a dumb guy by any stretch of the imagination, can truly believe even 75% of what you shared with me then what does the everyday schmuck believe?

That is what worries me.

=========

Thinking does take time and some space and … well … even some work <even if that work is to find empty space and not working>.

And, even then, the problem is that you can search the internet far and wide without finding a clear repudiation of some falsely stated, good sounding piece of untrue crap.

In fact.

If you do spend some time researching something you will more likely find a massive gap between public belief and expert knowledge.

There is often such a delusional gap between reality and “belief” it often seems absurd … and absurdly difficult to bridge the gap.

We need more thinking today than ever before. And, sadly, we need more thinking on simpler things than ever before.

Oliver Sr. was thinking on big things and big thoughts. And we need people like that.

What worries me is that in today’s world we need more people doing more thinking on the kernels of corn, the grains of sand and the horses themselves.

I worry about that because if we don’t have more people doing that kind of thinking all we will end up doing is rearranging unfortunately misguided untrue kernels of corn, fake grains of sand and unicorns not horses.

I imagine my real point today is that effective thinking is dependent upon tow things:

• insuring we have lots of “true grains” of sand in our heads <not alternative facts or falsehoods>

• insuring we have some time to properly jostle the kernels of corn <or grains of sand if you don’t want me to mix my metaphors> to rearrange them in new configurations

I don’t believe the world, society or any business wants us rearranging lies, fake and unicorns in order to form a better union.

===============

“The saddest aspect of life right now is that science gathers knowledge faster than society gathers wisdom.”

—

Isaac Asimov

==============

“So I don’t want to paint with too broad a brush when I say that you were warned about this man—and you ignored our warnings.

We were right; you were wrong.

The masses, it turns out, sometimes are asses.

Sometimes the people who actually pay close attention to politics know more than the disgruntled populists and nationalists who are willing to gamble on the future of this great republic—and on the reputation of a conservative philosophy that goes from Aristotle to Burke to Buckley—in order to boost a reality show host.

You elected your guy, and look where it got us.”

—

Matt Lewis <Republican Conservative>

================

Ok.

I probably get in more heated debates over Trump voters than almost any other topics discussed these days – with both Trump voters and non-Trump voters.

I even know why it happens … we generalize and we label.

And in generalizing we force a Trump voter to defend other Trump voters, who most likely voted for Trump for some other reason than the one they are defending, and the non Trump voter paints all Trump voters with the worst of the worst attributes <the truly deplorable aspects>.

This is crazy.

No.

This is stupid.

The majority of Americans don’t have a label attached to them other than “get up and go to work and get shit done” people.

People rarely self-identify as a CNN watcher or Fox watcher or MSNBC watcher … or a republican or democrat … or any fringe group when you meet them.

We apply the label on them … we generalize for them.

But most people are labeled by … well … community, family and what they do to earn a living every day.

Sure … elections force most of us to take some stand but most of us embrace that stand with some unease. We would rather be defined by what happens in our day and lives than by whom we elected to vote for.

Most of us have our own imperfections and flaws without having to explain, or be defined, by some imperfections and flaws of someone who we voted for.

Most of all the label stuff is crap.

And maybe what is worst about labels are they suggest most Americans have to be “x” or they are “y.” That is complete and utter bullshit.

I can be tough on immigration and still be compassionate.

I can have government les involved in healthcare and still make sure a safety net is available for all people.

I can increase my military budget without being some “hawk” who wants to drop bombs on everyone.

I guess my real point is that most Americans want it all and chafe when it is suggested they have to choose one thing or another. While TV pundits went out of their way to suggest this last election was a ‘binary choice’ the truth of the matter was that the decision on who to vote for was more likely a complex more-than-binary choice.

Which leads me to the Trump voters.

Up until now I have leaned heavily on the fabulous CBS News Nation Tracker Poll <CFM Strategic Communications panel survey> which outlined that the nation’s view of Donald Trump as President breaks down into four categories – Believers (22%), Conditionals (22%), Curious (21%) and Resisters (35%).

The first category are true believers who think Trump is on the right track. Conditionals generally support Trump, but may not approve of everything he does or says. The Curious are opponents, but could be swayed depending on Trump actions. Resisters see no hope in Trump and oppose him across the board.

But now there is a new piece of research out which breaks Trump voters into 5 groups which I will use to make my point again.

To summarize it I offer these 5 numbers to keep in mind:

American Preservationists (20%): 12 million people

• These are the core ‘always-Trumpers’ … this is also the group who think anti-white discrimination is a much more prevalent problem than is discrimination against any minority group <which is, realistically, false>

Staunch Conservatives (31%): 19 million people

• These are the core Republicans who would most likely vote for any Republican even if it was an alien

Anti-Elites (19%): 11 million people

• These have relatively cooler feelings toward Donald Trump and nearly half had favorable opinions of Clinton in 2012. This group shifted most dramatically, however, against Clinton by November 2016.

Free Marketeers (25%): 15 million people

• Small government fiscal conservatives, free traders, with moderate to liberal positions on immigration and race.

the Disengaged (5%): 3 million people

• This group does not know much about politics, but what they do know is they feel detached from institutions and elites and are skeptical of immigration.

USA population: 326.5 million people

USA adult 18+ population: est. 250 million people

<note: I used 60 million Trump votes to simplify my math and come up with people numbers>

The other thing I always keep in mind is that nowhere along the way, primary & general elections, has Trump ever won the popular vote. In the primaries Republicans voted in significant numbers for anyone but Trump <almost 2/3^rd of primary votes did not vote for Trump>. My point in all these numbers is that Trump voters are not just an American minority/splinter of the whole but a relatively small <but loud> group.

Regardless.

Here is the topline good news … I would estimate we have less than 20 million, my guess is maybe 15 million, truly deplorable people in the USA … say maybe 6% of adults. Here is the bad news … we tend to suggest those 6% are representative of all Trump voters <as well as all that is ignorant, deplorable and bad about USA>.

Anyway.

We screw up numbers in generalizations all the time.

Not all Trump voters voted for the same reason nor do they have similar issues.

It’s just like discussing “the 99%.”

The 99% are a mix of the wretched of the earth, the everyday schmucks who want to do the right thing and a fairly large group of upper middle class <doctors, university teachers, journalists, senior management, politicians>. It is the mixed bag of people who, without them, the 1% would cease to exist.

Lumping them all together in the 99% is almost suggesting that is America’s middle class which then suggests opportunity is equal to all <and the 1% should be everyone’s objective>.

Trump’s voters were a mixed bag of people with some good reasons to pull he lever for Trump and some bad reasons for pulling the lever for Trump.

Anyway.

I purposefully called this piece today “deplorables defined” to make a point. Of course not everyone who voted for Trump is deplorable … and Hillary never suggested such a thing. But … gosh … maybe we should have listened to her a little more closely … and maybe we should have listened to the entire speech … and maybe, just maybe, it is possible she was right:

——————

“I know there are only 60 days left to make our case — and don’t get complacent, don’t see the latest outrageous, offensive, inappropriate comment and think, well, he’s done this time. We are living in a volatile political environment. You know, to just be grossly generalistic, you could put half of Trump’s supporters into what I call the basket of deplorables. Right? The racist, sexist, homophobic, xenophobic, Islamophobic — you name it. And unfortunately there are people like that. And he has lifted them up. He has given voice to their websites that used to only have 11,000 people — now 11 million. He tweets and retweets their offensive hateful mean-spirited rhetoric. Now, some of those folks — they are irredeemable, but thankfully they are not America.”

“But the other basket — and I know this because I see friends from all over America here — I see friends from Florida and Georgia and South Carolina and Texas — as well as, you know, New York and California — but that other basket of people are people who feel that the government has let them down, the economy has let them down, nobody cares about them, nobody worries about what happens to their lives and their futures, and they’re just desperate for change. It doesn’t really even matter where it comes from. They don’t buy everything he says, but he seems to hold out some hope that their lives will be different. They won’t wake up and see their jobs disappear, lose a kid to heroin, feel like they’re in a dead-end. Those are people we have to understand and empathize with as well.”

—————-

Sigh.

Of course, none of us really did pay attention to it all <even the mainstream media which was supposedly all in her camp> and paid the price of not doing so by missing her statement about empathizing and working for better lives for those Trump supporters who aren’t scum-of-the-earth deplorable dumpster fire pieces of shit.

Would I have used the word “deplorable?”

No. probably not.

She probably should have been more specific and named them out, as the Alt-right, misogynists, white supremacist, KKK, and Nazis. But you know what? We are dancing on the head of a pin. ‘Some’ deplorables voted for Trump, ‘some’ deplorables still support trump and ‘some’ deplorables are irredeemable.

Ok.

Let me spend a moment more on ‘deplorable’.

While I, personally, would have not used the term with regard to some Trump voters I believe the only true mistake Clinton made was apologizing. She should have tripled down with clarifying & defining … and suggesting <in some way> we all have a deplorable ‘voice’ inside us whispering fears and untruths and … well … the bad shit we think about people who do not look like us.  And point out that Trump whispers, in a bombastic way, to our deplorable inside … and we shouldn’t permit him that victory <because Americans are better than that>.

By the way … I do believe that. And while there certainly are some truly deplorable people in the USA I would like to think 99% are redeemable not because they need to be redeemed but rather they need to understand they can ignore that voice inside and still get ahead and ‘win.’

In the end I offer two numbers.

15 and 30.

If you scour some of the more random assessment of the population and their views with regard to Trump you will find these two numbers <or close to them> constantly bubbling up.

15%.

This would be the % of people who would follow Trump like lemmings over the cliff. He could bomb Alabama and they would find a good reason he did it <note: these are not all deplorable people but deplorable people reside within this number>.

30%.

This would be the % of people who wouldn’t follow Trump if you told them you would win the lottery. He could apologize every day until the day he died and they would still find a reason to suggest he pissed on Mother Theresa’s grave.

Anyway.

I don’t know Trump nor do I wish to ever meet the man but if I could whisper these numbers into his head … I would. They reflect the precarious nature of his presidency <or his reelection>.

I am under no illusion that Trump truly has any desire to unite the country but the numbers reflect the fact America is not deplorable by nature and the bigger message opportunity, to inspire people, is to remind them of that.

===

“A diamond is a chunk of coal that did well under pressure.”

——

Henry Kissinger

====================

“When you do things right, people won’t be sure that you have done anything at all.”

–

God (in Futurama)

===

Well.

Think what you want and say what you want to say about Kissinger … but the opening quote is awesome <although, geologically speaking, it may not be truly accurate>.

In our quest for recognition as a leader many business people, and leaders in general, seemingly get shoved <on seemingly a daily basis> into some absurd universe where everyone judges you <mostly on some absurd views of ‘being noticed is what matters’ or ‘shine bright like a diamond‘>. I say that because this means thinking of yourself as a piece of coal seems … well … quite underwhelming and quite ‘unleaderly’ <I made that word up>.

Uhm.

But.

One of the most frustrating things you learn early on in a management career path is that you do not get credit for what you are expected to do. And maybe what makes this most frustrating is that this lesson applies to a crisis as well as the most mundane everyday grind responsibilities.

But.

The thing is as you gain more and more responsibility you learn that this is actually a good thing.

People like reliability.

People like consistency.

People like a foundation of quiet competent leadership.

People like you doing what you are supposed to do <with little fanfare>.

This is a lesson learned early on in a management career … and you can tell the leaders who <a> did not learn it or <b> saw the lesson but lack self-confidence … because they … well … ignore the lesson and exhibit ongoing aggravating self promotion <even on the things they are expected to do>.

That said.

This doesn’t mean you aren’t tempted to take a moment or two to point out, sometimes in some fairly loud messaging, that you want some credit for what you are doing.

This is the ‘dance.’

The management & leader “credit dance.’ I call it a dance because every good leader knows they have to do some self-public relations and, yet, they don’t want to be seen as doing any overt self-public relations.

===============

“The price of greatness is responsibility.”

—–

Winston Churchill

=======

Being a great leader is all about doing your job and doing the right things at the right time … and <I imagine> figuring out how to actually tell people that you did the right things at the right time. This means not being seen a as blowing your own horn or being some narcissistic attention seeking, credit seeking asshat but rather one who understands it really isn’t about gaining credit or accolades but rather reassuring people that the right things, the good things, just get done under your watch.

I would note that reassurance is a powerful tool. It is powerful because doing things right isn’t about small … nor large … but if you do it right … really right … people will not really be sure that you’ve done anything at all and, yet, feel reassured that you are there.

Now.

In today’s bombastic world it can actually become a bad thing if no one notices. Why? <insert a ‘huh?!?’ here> because someone else at the exact same time is telling everyone what they did … and yes … unfortunately … often the squeaky wheel does get the grease.

Aw heck.

The truth is that the value is never in the credit. And leaders know that. And we everyday schmucks need to remind ourselves of that more often.

—-

“I alone cannot change the world, but I can cast a stone across the waters to create many ripples.”

————

Leaders know that the little things can matter and that just delivering upon what you are supposed to do really matters <a lot>.

A subtle touch can create the needed ripples. Doing what you are supposed to do insures the right ripples are always … well … rippling.

Good leaders know you can be the initiator, instigator or implementer … or even all of them … and it doesn’t really matter.

I would note that within the realm of doing what you are supposed to do about the only thing that can truly diminish ‘greatness of simple doing’ is not accepting responsibility – for the bad and the good and all that it takes to get to either place.

I would be remiss if I didn’t point out that what I just stated is ‘character’.

Leaders don’t lead by asking or telling people to follow it most often happens by doing the shit you are supposed to do really well.

I know. I know. That doesn’t sound “great” but greatness really cannot be achieved without it.

Oh.

This kind of suggests that greatness is a contradiction.

Let’s use Winston as an example.

Huge ego. MASSIVE ego. Charismatic speaker. Maybe one of the greatest orators of all time. Made some huge mistakes. HUGE mistakes. …. But humble in his responsibility. He permitted  the people to get credit for success and strength and what needed to be done … all the while doing what he as supposed to be doing.

He was vocal, and sincere, on issues and the people of Great Britain getting credit.

All despite his ego.

Great leadership reflects a unique balance of ego and humility. Ego to effectively lead and humility to be effectively followed.

I would imagine those with the greatest character reside somewhere on the line between those two things.

I would imagine those with the greatest character reside somewhere in between not getting credit for what they are supposed to do and actually being acknowledged for enabling greater greatness.

Well.

I know it isn’t popular to say this but most of the best things in Life, and leadership,  are found in the unspectacular:

• The best people more often than not go unseen and unnoticed by the majority.
• The best moments more often than not go unseen until looking back.

Just as perfection is most often found in the imperfections … spectacular is most often found in the unspectacular. And, yes, doing what you are supposed to do is unspectacular.

But I would argue the spectacular would never ever happen if the ‘supposed to do’ shit never happened.

In the end.

Great leaders are often judged by what you don’t see them doing. This also means great leaders are often judged by what they feel comfortable remaining silent about … by what they don’t say about what they are supposed to do and supposed to be.

I would be remiss if I didn’t point out this is a little more difficult than it may appear.

It is a little more difficult because a great leader does have to have some ego and some higher level of confidence and, therefore, some positive affirmation kind of helps to put some well needed oxygen back into the confidence balloon.

It takes a awhile to learn you don’t have to ask for oxygen or even try and fill it yourself … well … at least good leaders learn that … the bad, insecure ones never do.