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“Common sense is the collection of prejudices acquired by age eighteen.”

Albert Einstein.

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“It is the common fate of the indolent to see their rights become prey to the active. The conditions upon which God hath given liberty to man is eternal vigilance; which condition if he break, servitude is at once the consequence of his crime, and the punishment of his guilt.”

John Philpot Curran

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On page 5 of The Cluetrain Manifesto tucked down at the bottom of the page you will see these words written by Christopher Locke: “As would soon become obvious, the Net was a powerful multiplier for intellectual capital.” Not long after he follows it with its uncomfortable partner, “voice”, in that the other thing the Net did was give voice to anyone, intellectual or not.

And therein lies the wretched hollow we live in within this world of 24/7 internet access.

And therein lies our eternal vigilance – our vigilant pursuit of information.

I suggest vigilance because no matter how siloed your ‘tribe’ is there is no way that you will ever know everything that everyone knows even in your tribe/group/connections/etc. Just think about that for a second. And I choose a second because if everyone in your circle googles something they will get over a million responses in one second and the odds they will choose different things than you to read has an extremely high probability. You cannot chase all the information available and even if you have some excellent parameters on how you filter your intake you will not know as much about any individual topic as someone you are talking with.

To maintain some sanity, we are all a bit purposefully ignorant.

Technically, purposeful ignorance occurs when a person knows the truth, but chooses to ignore it, or the person refuses to abandon false beliefs and pursue the development of further knowledge.

According to the Urban Dictionary willful ignorance is: “the practice or act of intentional and blatant avoidance, disregard or disagreement with facts, empirical evidence and well-founded arguments because they oppose or contradict your own existing personal beliefs.”

But, to me, there are four levels of purposeful ignorance:

• accepted ignorance: I have an attitude, perception or belief and I go about my life doing nothing to engage my thinking and expand what I know <unlearning avoidance is what I call this>

• confirmed ignorance: with the intent to show everyone that I am not ignorant I actually proactively engage in news & opinion offerors … uhm … but I only do so with those who have the same attitudes, perceptions and beliefs that I do <learning how to better articulate what I already think is what I call this>.

• ignorant ignorance: I actively engage with people who have different views and maybe even have some discussions and give the impression I am open minded, but even while nodding my head sagely I am simply building additional walls around what I already believe and think <listening without listening is what I call this>

• selective ignorance: I only have so much time in a day and so much brain space and I will actively attempt to be smart on some things at the expense of being ignorant on others

The third of those three is the most heinous type of ignorance. You actually have the opportunity to learn and you choose to not learn diddleysquat. It is heinous to me because there are gobs of well-intended people who are smart, but just don’t actively engage in learning new shit because, well, they prioritize other shit. In other words, they have time, but don’t learn. Useless dangerous people.

So. Let me get to the ‘selective ignorant.’

The truth is almost every single one of us have moments of purposeful ignorance. At its worst it is a conscious choice to be ignorant rather than challenge our own thinking and acknowledge a truth about reality. At its best we have simply bucketed some things in our minds as ‘decided’ in order to short cut some things and invest energy in others <and we all do the latter>.

And I even give some people a break on this topic.

Psychological research tells us that some people are cognitively complex while others prefer cognitive simplicity, in other words, some people are open to experience while other are closed minded.  Some people are cognitively flexible while others are cognitively rigid.

I could suggest that those who are cognitively simple, closed minded and/or rigid are much more likely to engage in the ‘accepted ignorance’ level of purposeful ignorance that I noted earlier, but they are not stupid people by any stretch of the imagination. They most certainly have the ability to be ‘smart’ <or broader in thinking>, they are simply people who would rather be comfortably ignorant rather than ‘intellectually smart’.

In addition, Urban Dictionary suggests that some people are “cognitive misers”, i.e., they do not to examine things intellectually if they don’t feel they have to. Let’s call them lazy.

And another valid reason is, well, conformity. While this sounds ‘sheeplike’, it is not always. We all engage in some aspects of conformity because it helps us not only fit in, but provide us with some daily stability which permits us to engage our energy elsewhere. That is why a shitload of people tend to believe what those around them believe because questioning those beliefs would lead to conflict, possibly rejection and, well, energy investment.

And, look, there are some nice benefits to conforming. Conformists have the greater potential to find a mate, or mates, to climb the social ladder of “success,” to have others speak well of them and to enjoy the benefits of a social support system.

And, with all that said, you know what? I can live with that.

As much as a curious, always seeking truth, person like me finds purposeful ignorance to be an egregious and utter lack of responsibility to living Life to its fullest and being engaged in Life, in general, I accept that there are some acceptable versions of purposeful ignorance <and, yet, I will do anything I can to break thru to these people and engage in some thoughtful thinking>.

I absolutely believe that learning and unlearning, is a lifelong process and ultimately leads to a fuller, richer Life <and society> I will participate in learning/unlearning through my own discussions and I will engage with anyone, anywhere, on any topic, at any time. But I am clearly in the fourth group, albeit grudgingly so.

Let me end by saying I am an “anti-ignorance optimist.” I understand that deeply ingrained purposeful ignorance is incredibly difficult to change, but I also never, ever, underestimate people’s capacity for change. I will continue to be interested in the views of others, even where I disagree with them, and I will always be interested in understanding why others act and think in the way that they do.

I think this is a healthy way to approach things because, to me, this is the ultimate negotiation of ‘what will be.’ In other words, how we, as people, achieve the best possible outcomes for ourselves and society. Yeah. 99% of the time better thinking will lead to better doing.

“The voice of the intellect is a soft one, but it does not rest until it has gained a hearing. Ultimately, after endlessly repeated rebuffs, it succeeds. This is one of the few points in which it may be optimistic about the future of mankind, but in itself it signifies not a little.”

Sigmund Freud

Anyway. It’s easy to lose sight of the fact that anyone can change the world – even if it is only the small part of the big world that you can control. And maybe the point of this rambling post isn’t that anyone can change the world just by thinking and speaking the truth, they need to be able to close the deal. While we are all a bit purposefully ignorant that’s no excuse for not attempting to change whatever ignorance exists. Maybe it is within our vigilance we can make a dent in ignorance and nudge the world toward a better place.  What I do know is one who seeks vitality against decay, one who struggles against indolence with relentless energy, one who understands the journey to enlightenment is one that never ends, is the one who never has stagnant ignorance. And maybe that is what we should all purposefully attempt – a lack of stagnant ignorance. Ponder.

“Life is a struggle between vitality and decay, energy and indolence”

Winston Churchill

Ok. So what the hell is investing energy in life?

Let’s call it being able to discern between ‘resting’ versus ‘being stagnant.’ And, possibly, add in being able to discern when to use energy and when to not use it. By the way.  All of that translates into making choices.

Anyway. Let me use a quote to begin the discussion.

“As a rule, I am very careful to be shallow and conventional where depth and originality are wasted.”

Lucy Maud Montgomery

Ah. Now. Be careful when reading this. Lucy isn’t suggesting people not be original or seek to have some ‘depth.’ Nope. She is suggesting investing energy at the appropriate times is a choice. A choice for when energy invested won’t be wasted.

Look. Haven’t we seen those people who go 110% all the time on everything? And they get tired. And often frustrated. And they often don’t seem to get as far in life as you would expect for all the energy they have invested. While they may debate with me (because they feel like they are making the choice that has to be made, i.e., I am ‘working at being successful in life’), the reality is they aren’t making any real choice.  Anytime you do something 100% of the time you haven’t made the tough choice. Shit. You actually haven’t made any choice at all. The switch is simply flipped into a default mode.

The choice truth? There is a time to rest. And. There is a time for energy.

Oh, and yes, you do have to invest energy in life to get something out of it.

Because being lazy doesn’t get you shit.

In fact.

Being apathetic doesn’t get you shit.

Once again. That doesn’t mean 24/7 energy and pushing and shoving and being passionate and trying to kick ass 172,800 seconds (if I did my math correctly that is the amount of seconds in a day).  It’s about making choices. When and where type choices.

So.

What I am saying is you cannot have enough energy to kick ass every second of every day.

(and if you have someone suggesting you should? … ignore them)

But.

You also cannot be passive every second either.

There is resting (before investing energy).

There is stagnant (before never investing energy).

(former good; latter bad)

And they are significantly different because living a successful (happy) life takes energy. And life is a struggle that takes energy to manage and deal with. And frankly happiness doesn’t always come easily.

By the way. This ‘struggle’ isn’t a day-to-day get-things-done struggle.  I mean it is a mental and physical struggle.

Describing this struggle is interesting. Good ole Winston C. suggested Life is the struggle between energy and indolence:

“Life is a struggle between vitality and decay, energy and indolence”

Winston Churchill

Whew.  Good stuff.

Life is all about either growing or diminishing. You are either active or passive. And life is the struggle within the two. At all times.

Some people would simply suggest that an active life is better than a passive one. Oh. If only the solution were that simple (because it isn’t that one sided).  Sure. Embracing adventure or some activity you are passionate about (or believe will make you better) is important to what makes many of us happy and feel like we are being productive within our life. But it isn’t just about going out and doing a bunch of stuff.  It’s about going out and doing the right stuff. And, to be happiest, the right stuff at the right time.

So be careful.

You may elect to ignore people who tell you to “slow down and take it easy” because you feel like you are being productive and ‘doing.’ But be sure you are aware of what you are doing and how you are investing your energy. Because energy is not limitless.

Life is about balance. Balancing rest and energy. But this is where stagnancy or indolence issue steps up to the plate. Because happiness can be such a struggle and ‘doing nothing’ sometimes seems the easiest thing to do. It isn’t (no matter how it may look or feel at the time).  You HAVE to invest some energy at some point. If not for you then you have to for those around you. Because in the end we see that the energetic displaces the passive. Even if the passive is “good” (intentions or in heart). Because evil is restless.  And energetic.

“In this very real world, good doesn’t drive out evil. Evil doesn’t drive out good. But the energetic displaces the passive.”

Bill Bernbach

Ok. My fear is when people read this last quote they begin to dedicate all their energies to … well … doing.  With good intentions, but not seeing the forest because of the trees.

Remember. We are not Ever-Ready bunnies who can go and go and go.  Because all that “going” means investing energy.

And the people who you see going 110% all the time? Well.  The reason they do is because they haven’t figured it out.  They haven’t figured out when to rest and when to invest energy. And having already decided mentally that they need to invest energy to win the struggle they just invest.

And invest.  And invest (I would like to point out … with diminishing returns).

Please.  Everyone.  This isn’t about time management.

If you read my “time according to Lucy” post you know I am skeptical of the whole managing time concept. The closest suggestion I can make to clarify what I am trying to say in this post can maybe be found in the book Power of Full Engagement. The book suggests that instead of trying to manage time we should be conscious of managing our energy.

I am not talking as literally as the book author suggests (they suggest at different points in the day we have more energy than others as well as more motivated to do certain things at certain moments). I don’t think this is about planning your work times around when you expect to have creative energy (like the book suggests).

This is just about investing energy at the right times.

Yes.

Investing energy at the right time in the right place.

This is not about motivation or creative energy or any of that.  This is simply about recognizing ‘influential moments’ (moments that can swing your day or life) and acting upon them by investing energy.

And that, my friends, is a choice.

A choice to invest what energy you have available, no holding back, when the opportunity arises.

Yes. That is a choice.

And not investing energy at some times (when people look at you and worry if you are lazy).

And, yes, that is a choice.

Choices based on understanding the difference between rest and stagnancy.

Maybe that is “the” choice.

Yeah.  Life is a struggle. And a struggle of choices. But mostly it is a struggle of energy. When to invest and when to not invest.

Ponder. Ponder because it matters.

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“The world went on the same after all. The same things happened every morning. So what if they did not like her? She would go on the same.”

Harriet the Spy

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Let me get this out of the way upfront: likeability, in and of itself in an organization, is deadweight.

Yeah.

I just said that.

Now. I am not talking about people wanting to be liked. I believe Alicia Menendez wrote a book called “the likeability trap’ which deals with that.

I am speaking of how people desiring to ‘build a culture’ saying things like “its important we like each other.” No. It isn’t. It isn’t important you like everyone, its important to not actively dislike everyone <that is different than liking everyone> and it is important to respect everyone. It’s a business not a circle of friends.

Look.

I am not suggesting someone seek to be unlikeable nor am I suggesting actually recruiting based on finding unlikeable people. Shit. Liking people you work with actually increases some social cohesion. The tricky part about that is effective business culture is more about professional cohesion.

What I mean by that is say you have Joe, and everyone likes Joe. No one has anything bad to say about him and, in fact, almost every conversation begins with “I like Joe”. But then the inevitable shoe drops … “but.” He’s likeable but doesn’t contribute shit. He’s just the likeable guy in the office taking someone’s salary who may be a little less likeable, but you can count on to get good shit done when the business of doing business needs to be done. Yeah. Professional cohesion is grounded in contribution, productivity and respect.

Please.

Please no one suggest I am suggesting a binary. This isn’t an either/or discussion. This is a “what is most important discussion” and a ‘proportional” discussion. Let me address the latter. “Likeable’ takes on disproportionate importance in many businesses and how they view ‘culture’. What I mean by that is whenever a review comes up or senior folk are gathered around some mahogany conference room table the “everyone likes him” cloaks all the other business negatives surrounding good ole Joe. Yeah. Proportionally we seem to disproportionately weight the importance of likeability higher than just professional contribution. Its almost like we view the likeability/contribution organizational formula as a zero-sum analysis where a lot here, zeros out a little here. That’s slightly absurd and not really a good way of ‘constructing a healthy culture.’

Let me be clear.

Joe is deadweight.

Joe is also actually bad for the culture. Yeah. Deadweight and bad. Deadweight in that salary earned is supposed to be related to business value provided and in this case that translates into “we are paying him because he contributes to the likeability in our culture” (maybe suggesting he contributes in some way to social cohesion). Which leads me to bad. Bad in that everyone else in the company senses that if you don’t really have anything to contribute, but figure out how to be likeable you can pull down a sweet salary and get healthcare.

In the end. I dislike, no, hate when people discuss likeability when it is related to culture. “We want to be known as likeable” is a horrible objective. I am fine if someone states “lets make sure we are not unlikeable as we craft a distinct professional position in the marketplace”, but likeable? Please.

“The most powerful weapon on earth is the human soul on fire.”

Marshal Fochs

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Ok. Marshal Fochs is a WW1 French military guy and at the core of this thought is that nothing elevates the soul of a human to fire than to have their home threatened.

At the core of THAT thought is believing in that home is half the battle.  Ok. Maybe more than half. It won’t stop a bullet. But enough people with enough passion will equal more than the total bullets in the end.

But let’s take this to a different space – opinions and ideas.

Yeah.  If you want to feel the fire, have your idea or belief or opinion attacked.

But let me take it to an even different space – the passionate opinionated – and how they all seem to have their human soul on fire AND invested in their belief/opinion.

Psychology typically separates passionate and opinionated, but the reality is we face people every fucking day who are passionate about their opinions, in other words, passionate and opinionated. Their passion creates objectivity blindness and, in their passion, they have a nasty habit of turning the conversation upside down where they will argue you are the one being opinionated <yet you are using facts and knowledge> and you are the one being ‘objectively blind’ because you are not open to alternative views. Well. Let’s be clear. Not all alternative views are created equal and some of them are just wacky.

And in defending the wacky <or maybe what they call the “silent majority” which is actually the“1% view”> these passionate people are not only focused on what feels true and right for them <many times under the guise of common sense> BUT ALSO are focused on their opinion just being right. Yeah. This makes them almost obsessive <passionate> not just in their opinion, but in defending it.

“No” just doesn’t seem an option in their passionate pursuit of their belief.

Which leads me to strong opinions, loosely held and minding the gap.

Passionate people are relentless and their strength resides mainly in their resolve, not the truth. Therefore, it becomes a battle of attrition where we, seeking to find some resolution and get the hell out of this alternative universe, try to close the gap between the universes.

Which leads me to ‘mind the gap.’ The gap is the gap. The gap exists BECAUSE they have their passionate opinions which don’t completely reside in reality and you have to be mindful that you don’t step across the gap in the attempt to find a resolution. I say that because the moment you step into their universe, even though you may still view it as some warped version of truth, facts, reality, they see it as validation. Remember. Most of us seek win-win, passionate opinionated are zero sum. Their objective blindness is necessary in a ‘win or nothing mindset’.

All that said. It feels like there are more passionate opinionated people today than in the past. There have always been passionate people, heck, passion is often what pushes ideas through skepticism and entropy to actually get good things done as well as obstruct bad things from not getting done. And maybe that is where this whole thing has gone off the rails. The outcome has become more important than the idea. In the past that passionate push allowed the idea, and ideas, to morph a bit as it got forged through the gauntlet. In today’s world it is kill or be killed to a passionate person. We have shifted from sharing knowledge to get somewhere better to simply stating what is better and telling everyone you either get on board or you don’t even deserve to be alive.

I do believe belief is a powerful weapon, tool, energy as a force for good. Alternatively, if you agree with that, you must also accept it can be a force for bad. I end there because it really does sometimes feel like an actual battle, or war, between good and bad. Certainly, the passionate opinionated feel like they are at war. So if you stand for truth, facts and purposefully good knowledge that improves humans and humankind, prepare for battle. Or prepare to die in some alternative universe.

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“We are all joined in a circle of stories.”
Linda Joy Myers

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“Stories are like spiders, with all their long legs, and stories are like spiderwebs, which man gets himself all tangled up in but which look pretty when you see them under a leaf in the morning dew, and in the elegant way that they connect to one another, each to each.”
Neil Gaiman

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In ‘the experience economy’ or ‘experience as value’ world far too many people are simply laying out ‘experience’ as some amorphous wonderful blob of ‘do it well’. Sure. Sometimes it is “customer experience”, sometimes user experience, but more often than not someone stands up in front of a big screen and suggest “experience is the new value.”

*** note: experience is an extension of product value, not value in and of itself. It is an expansion of proof. If the experience doesn’t add value to the product itself, i.e., just be entertainment, it creates unmatched anticipation-to-expectation reality in usage.

The truth is that not all experiences are created equal, competing on experiences is a race to the bottom (or a commodity in which you can charge less and less for) and any experience value truly resides on the experience within the experience.

Let me explain. If you want to find real value, the stuff that drives up experience value, begin identifying the experiences within the experience. A simple trip to the coffee shop becomes an order, an eavesdropped conversation, a thought on how that related to something you may have heard the night before, what your roommate would think of it, the conversation you are having in your head if you talked with them, how that makes you feel, and then your amazement that all that happened to you in an unexpected moment on a bland expected transactional experience you were doing.

The value is found within the threads in individual experiences.

While we like to think not everyone “sees the things no one else does” the truth is everyone sees the experiences within the experience.

In different terms it is actually an ability to take advantage of the ‘now’. An ability to expand experienced time – in a good way. Conceptually this is adding dimension to a linear, or horizontal, time continuum. I bring that up because many businesses map out ‘customer journeys’ <which can be a helpful tool> and, yet, that linearity can make you miss the experience within, which is expandable, and reflects essential parts to value. The best example I have of this is when I speak with UI/UX people and suggest ‘frictionless’ can actually diminish value and that purposeful friction moments can actually expand value.

But. To be clear, many of these experiences are unplanned. They simply intersect with a standard continuum of experiences representing added value. I’d be remiss if I didn’t point out that many experiences within the experience is a reflection of the fact one person’s experience is intersecting with another’s experience <or a number of them> creating an expandable moment as it shoves multiple experiences into a time space planned for one essential experience.

Yeah. In those moments, at its simplest, experience goes vertical and, at its most complex, it becomes a spinning helix of multiple experiences. I’d be remiss if I didn’t point out this is also where ‘stories’ occur, not in the grand experience but rather in the experience within the experience – the moments that become stories to the one who experienced it.

Anyway. All of that can seem overwhelming and create some uncertainty on how to optimize this whole “experience economy” thing being thrown around. All you really have to do is craft an experience that has experience opportunities nested within and then make sure you get credit when someone triggers a nested experience. You will not always get it right, but I can guarantee you will get it righter than someone who simply says “its all about the experience.”

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“Autumn shows us how beautiful it is to let things go.”

Unknown

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“You can’t be who you’re going to be and who you used to be at the same time …”

TD Jakes

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Today is the first day of Fall.

……………………………. first day of fall 2016 google ……………….

It is kind of a reminder to everyone that everything is temporary. On another note. I do also sometimes find it slightly strange that death and dying can contain so much beauty.

Anyway.

I kind of find it nice that Life, in the form of seasons, forces us to let go of things. And while we even go kicking and screaming with regard to seasons, Life ignores us … moves on … lets go of the last season … offers us a new season, and once we get over it we are once again shown how beautiful it can be to let shit go.

I kind of find it nice that Life, in the form of seasons, forces us to distinguish what often looks the same from one day to the next. as we keep our heads down to the Life grindstone and each day dawns without any major incident, other than  the same aggravating everyday incidents which inevitably occur, Life ignores our obliviousness … moves on … let’s go of another season … offers a new season … and we get over the fact we actually have to lift our heads up and pay attention for a little, but, we are once again shown how beautiful it is to let some shit go.

“Between the end of that strange summer and the approach of winter, my life went on without change. Each day would dawn without incident and end as it had begun. It rained a lot in September. October had several warm, sweaty days. Aside from the weather, there was hardly anything to distinguish one day from the next.”

The Wind-Up Bird Chronicle

I kind of find it nice that Life, in the form of seasons, forces us to think a little bit about who we want to be … who we are … and provides some real life aspects to show us how difficult it is to be who you used to be and who you are going to be at the exact same time.

Look. I am not a huge Fall person. I am more of a spring person. Heck. I have even suggested we move New Year’s Day to the 1^st day of spring  because I think it would make new year’s less depressing and more hopeful.

But I admit that Fall, even more so than Spring, forces us to face our feelings, thoughts, doubts, dreams and fears with a fairly discerning eye. An eye that views ‘what could be’ with a little more sense of urgency.

Sigh.

Falling leaves can do that to you.

Better seems a little bit harder.

Better seems to have more of a deadline.

I think we all seek a great perhaps of “what I know can be”.

I think we all know what a better world really looks like.

I think we all want to see the beauty that can be found in what is better in everyone.

And maybe it is within Fall and the falling leaves I think we all better grasp that failed plans and failed dreams can beget new plans and new dreams.

Maybe it is within Fall that we are able to see that new realities can lead to needed life changes.

Maybe it is Fall that reminds us even in times of ‘things slipping away’ you can still find abundance.

Maybe it is Fall that reminds us that Life is a healthy mix of duality — life & death and the ebb & flow of growth and regress.

Maybe Fall reminds those who have a view that a happy and fulfilling life should consist only of highs <or, maybe better said, a significantly higher % of highs than lows> and that a positive life should consist only of certainty <shelving fear and doubt to be successful> that happiness & fulfillment also embraces the ebbs in seasons as well as the flows of seasons.

Maybe Fall reminds us that no matter how you plan your day, year, or life, it will have times of … the best, the worst, wisdom, foolishness, belief, incredulity, light, darkness, hope, despair, everything and nothing.

Maybe Fall simply reminds us that time goes on, things come & go and we always have an opportunity to begin again … arise anew after the Fall as it were.

In the end.

Maybe Fall exists just to remind us to think a little.

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“The moment of truth, the sudden emergence of a new insight, is an act of intuition. Such intuitions give the appearance of miraculous flushes, or short-circuits of reasoning. In fact, they may be likened to an immersed chain, of which only the beginning and the end are visible above the surface of consciousness. The diver vanishes at one end of the chain and comes up at the other end, guided by invisible links.”

Arthur Koestler

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“There are no separate systems. The world is a continuum.”

Donella Meadows

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We love addition. It is simple, linear and understandable. One and one makes two provides some logic in a sometimes illogical world. It implies if we just study each of the ‘ones’ well enough we will be able to predict an outcome when we put them together. Understand one, and then understand another, and when you put that one and the ‘another’ together it will equal something.

Which leads me to “and.”

“Ands” are connections. Between people, between things, in general ‘ands’ are things within a system. This means in order to understand <as well as one can> a system one has to explore the mechanisms/things/connections that makes things happen – the “ands.” Simplistically the easiest way to do this is to step back and watch how the system behaves. And, yet, even this is tricky:

“You think that because you understand ‘one’ that you must therefore understand ‘two’ because one and one make two. But you forget you must also understand ‘and.’”

 (Meadows Thinking in Systems)

It is in interconnection <the ‘ands’> which may actually make one and one equal something other than two. That makes most people’s heads explode, yet, it shouldn’t because it explains velocity, scale and a variety of other exponential growth/progress ideas. Similarly, if you grasp the concept, now you must also accept that, in this case, one and one maybe actually equate to something less than two.

Which leads me to resilience.

Understanding “ands” is actually about understanding the resilience of your business. Yeah. Resilience rarely resides within a system, but rather the connections within a system. So, if you seek to understand a business’s resilience you have to understand the connections <complexity science suggests ‘fractals’>. I say that because resilience is a measure of a system’s ability to survive and persist within a dynamic environment. It has elasticity embedded within in, not constancy. Resilience is restorative from conditions encountered which means it offers non-static stability. All that said. The elasticity is found in the conversations, the connections, the “ands” and the ability to juggle, and find the appropriate equilibrium, of replicable and emergent.

Which leads me to “ands” and complexity.

While ‘ands’ are connections it is within connections where one can actually find insights into a system. While interconnected can look incomprehensible you can actually see some insights within the connectivity because connectivity, at its most basic level, are small linear fractals within a nonlinear complexity which represent. To be clear. I propose insights are not causally linear (they simply release a nonlinear aspect of probabilities) nor are they simple rather they are reflective of unleashing complexity’s non-linear potential. These insights may appear simple, because at their best they focus on some linear fractal, but they are complex in nature.

The truth is below the surface of any complex system outcomes lies a complex arrangement of fractal connections <”ands”>. By rummaging around the ‘ands’, you can discover some human insights (mindset/attitude/behavior) or some recurring patterns that ground connectivity AND observe some of the more nebulous inconsistent interactions/connections. Technically these are ‘fractal simplicities’ or what Alvin Toffler suggested in the 1980’s as halfisms versus wholisms.

Insights actually straddle halfisms and wholisms (albeit I could suggest insights are halfisms which lead to a wholism). Regardless. Insights reflect a connection TO the truthism while not offering the whole truth in and of itself.

Which leads me to the “art of ands.”

“And analysis” is an art. Here is what I mean. It was Arthur Koestler, in The Act of Creation 1964, who identified something called “bisociation of matrices” or how one creatively identifies patterns or connections.

** note: (Koestler) “The pattern underlying [the creative act] is the perceiving of a situation or idea, L, in two self-consistent but habitually incompatible frames of reference, M1 and M2. The event L, in which the two intersect, is made to vibrate simultaneously on two different wavelengths, as it were. While this unusual situation lasts, L is not merely linked to one associative context, but bisociated with two.

I have coined the term ‘bisociation’ in order to make a distinction between the routine skills of thinking on a single ‘plane,’ as it were, and the creative act, which … always operates on more than one plane. The former can be called single-minded, the latter double-minded, transitory state of unstable equilibrium where the balance of both emotion and thought is disturbed.”

‘Ands’ are grounded in a “bisociation of matrices” and, as Robert Kegan (Over Our Heads: The Mental Demands of Modern Life, 1994) stated, the idea of a “holding environment” which offers two key aspects within thinking — the Socialized Mind and the Self Authoring Mind:

Order 3: Socialized Mind. Cross-categorical thinking-the ability to relate one durable category to another-is evident in the third order of consciousness. As a result, thinking is more abstract, individuals are aware of their feelings and the internal processes associated with them, and they can make commitments to communities of people and ideas.

The ability to scan about for cross functional, cross categorical, cross institutional, thinking is at the core of sense making.

Order 4: Self-Authoring Mind. Cross-categorical constructing-the ability to generalize across abstractions, which could also be labeled systems thinking-is evident in the fourth order of consciousness. In this order, self-authorship is the focus. Individuals “have the capacity to take responsibility for and ownership of their internal authority” and establish their own sets of values and ideologies. Relationships become a part of one’s world rather than the reason for one’s existence.

‘Ands’ almost demand an understanding of the parts AND the whole, the intentions of the individual and community effort to be successful. In other words, ideas are self-authored AND socialized through connections so that the vision, idea and implementation are aligned to the benefit of the concept AND the business. in other words, ands is artistic thinking.

Which leads me to why understanding “ands” matters.

Even if you don’t completely buy into the mindset that all of business is complex, at minimum, most agree it is dynamic, constantly shifting and never/rarely static. That said.

• • • • I believe complexity just is. Period. It is the system in which all businesses work within. All dynamics are simply the dynamics of systems – institutions, people, process, automation, technology, society, culture (inside & out of a business), community (inside & out of a business), global, etc. – interacting with each other. In other words, a bunch of “ands”.
      • I believe complexity is expansive in nature, not reductive. Therefore, the objective of navigating complexity is always to unlock its potential, not ‘reduce complexity.’ In other words, maximize the “ands” and maximize complexity.

• • • • I believe there are linear aspects within complexity and there are causal relationships. In other words, “ands” are linear and their outcomes are causally nonlinear.

In the end. Thinking in ‘ands’ keeps us from simply dividing an issue into what we perceive as a solvable part versus unite the complexity into one seemingly unsolvable issue. Counterintuitively, the latter is actually the path to meaningful progress even though I suggest it is ‘unsolvable’. You do not ‘solve’ complexity, you use ‘ands’ to navigate and untap complexity’s potential.

I believe we would be better off thinking about this. I imagine my larger point is that systems and individuals are inextricably linked and if one desires to ‘work the system’ they will also need to ‘work the individual’ (I hate that phrase) and become experts in “and analysis.” Systems are people and people, inherently, are unique typically working in coherence to the benefit of a larger collective. In other words, systems are people, but systems effectiveness resides in the “ands.” Ponder.

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“It is pretty to be in love. It’s magical, I’m sure. But it’s also wonderful to stop for ice cream in your prom dress with six other girls. It’s also wonderful to go visit the world with nothing but a bunch of buddies who are really excited about learning. The problem is: we’ve made everything about “the one”.

But maybe “the one” is just you, loving yourself, having fun, and being happy. Maybe instead of looking for our other halves, we should be piecing ourselves together.

Maybe I wasn’t born unfinished. Maybe I am the one who makes myself better.”

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This piece today isn’t about love, it about:

“maybe I wasn’t born unfinished”

When I read that line I stopped. Reread it. And challenged almost everything I have ever written and said about self and sense of self.

I love the thought.

I do think far far too often we find ourselves through others. It is kind of natural because comparisons tend to offer some outlines. It’s not that we shouldn’t look around us and find things we like, and dislike, and assess, but emulate? Yikes. I hesitate. At least a little.

I would much rather we see, think and assess and rather than simply emulate we evaluate who and what we are already. Maybe use the external to invigorate and energize the internal.

And maybe I suggest this because far far too often we think we are a reflection of our experiences rather than a reflection of who we are simply coming to life.

Is this a chicken or egg discussion? Maybe. But in one aspect you can suggest you are built by the external and in another aspect you can be suggesting you are simply blooming as you weather life.

Semantics? Sure. But an important one in my eyes.

Look.

I don’t want this to sound like it is an either or discussion. But I do love the thought of believing you are not born unfinished. I love the thought that everything you need resides within and all you need to do is figure out how to let it out, and shine, and grow.   It is kind of like the latin thought of “luctor et emergo” <I struggle and emerge>.

I do love the thought that maybe it is not who you are that could hold you back from what you could be ,but more often than not the challenge is who you think you are not. Ponder that for a second or two.

I say that because if you focus on the ‘think’ aspect you end up seeking external to validate, or as a corollary the external invalidates <voids, annuls>, that which resides within you and who you are.

That is a very very dangerous Life game.

It is dangerous because instead of piecing yourself together you steal or borrow pieces from others to shape yourself and you become, well, a Frankenstein <maybe not that bad but you get the point>. Or maybe you end up sacrificing parts of yourself to please the external.

All that said. I am sure the reality of a healthy self is somewhere in between. Sometimes uncovering that which exists within and sometimes finding a piece you see and borrowing it as you piece yourself together <although I could argue that any piece you see, and borrow, more often than not is something you already have within and that external piece simply brought your own finished, but unseen, piece to the forefront>.

Anyway.

I am a huge hope guy. I believe the biggest hope of all is the one we all carry within us, a hope we are born with, the one which is a hope to be the best person we can be.

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“I hoped for nothing. And yet I lived in expectation.”

Stanislaw Lem

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It is a hope of all that can be and, yet, ‘nothing’ in that it has yet to be.

It is a hopeful contradiction — to live in expectation of something and yet tempered with aspects of nothing. I love the hope found in the thought of being born finished and we don’t need others to piece us together and that each of us is strong enough, and born good enough. The thought that all we have is within us.

I certainly believe, and know, Life is significantly better not lived alone. But what an incredibly empowering thought … “maybe I wasn’t born unfinished and I am the one who makes me better.”

But maybe “the one” is just you.

What a fucking beautiful thought.

I wish I had written it.

—-

What a culture values is what it does and what it produces.

Culture is often simply a system of production. To the extent it exists as a healthy entity – it produces what it values.

—-

Culture people talk about culture, systems people talk about systems and humancentric people talk about humans. We need to stop this. If you seek to talk about one, talk about all. Culture is what people do, not what you tell them to do, and systems are a reflection of people’s behaviors and intents and productivity is the outcome of all working together. So, if your productivity sucks stop looking for a “thing” and recognize it is a result of ‘things.’

That said.

Systems.

Systems are persistent buggers. In fact, it is not unusual the persistence of a system is due solely to the existing mindsets, the language, the accepted ‘terms of agreement’ of how it works and should be worked, or, basically, what people consistently (almost as a default) think about it. This persists, the power/construct dynamics, as long as the terms of that agreement appear and feel favorable and the system thrives <or ‘works’>. As soon as the terms falter it begins to effect how people think about it and the system can become dysfunctional <or less functional than it was>. This persistency is also self-induced by the relationship of the system, people and productivity. Systems naturally deviate to the mean constantly dampening any deviations. In basic terms what this means is that systems naturally arc to existing productivity and discourages changes people may make to the system. Yes. Once a system is in place, and works, it is institutional gravity.

That said. It is fairly obvious that changes in terms of thinking affecting the system are rarely advanced by direct means especially if the system is working.

** note: “working”: working has a wide spectrum from ‘dysfunctional but productive’ to ‘functionally smooth’ and most business is comfortable with the range as long as KPIs and goals are met.

As with most systems, and human thinking, changes in attitudes are often inspired by unplanned events. That said.  Existing circumstances create environments/contexts which encourage, or discourage, listening/learning and sometimes, if done thoughtfully, we can bend circumstances in certain ways. But this is a tricky issue because ‘circumstances’ can be quite indirect in their influence as well as many can look unrelated to the future objective in the present.

Which leads me to the fact these vague relationships between cause and effect can often encourage people to think the system, itself, is something in and of itself. In other words, people don’t see themselves as within, and of, the system, but rather more often a victim, or beneficiary, of the system. This could be nothing further from the truth. People are the system and the only changes that can occur TO a system are created by people within, and interacting, with the system. Any one person can affect a system. Circling back to the beginning of this thought. If the persistence of the system is due to people (attitudes), it would behoove us to encourage people to think they are the system and, as David Amerland stated in Intentional, “attitudes are the lubricants which enable us to navigate complexity.”

Because once attitudinally people see themselves as systems influencers they will almost demand to have a better understanding of the systems roots, the things underpinning what makes it work, and doesn’t (it’s the way to isolate variants as well as possible leverage points). It also helps people understand the roles of people interacting with the system. The latter is important because cooperation is what optimizes systems and even speeds improvement.

Cooperation.

Cooperation absolutely needs some attitude agreements to be effective, but in the end cooperation is about effective connections and connectivity. Effective connections create mini frameworks for thinking and doing, probabilities and possibilities, risk and return. These mini frameworks (systems within a system) frame what is an exception and what is not so that there can be, or the possibility of, effective navigation of situations. To optimize the connections, they mustn’t be constrained by rules, but rather principles. Therefore, all the data and information input get assessed not just as ‘data’, but also through a principles lens. This lens constructs a criterion to be applied to what can, or cannot, be done with the data. This, in turn, standardizes responses and decisions within a framework, but not limit the responses and decisions to some “plug ‘n play” lowest common denominator. It also permits some space to accommodate some fairly high levels of uncertainty and still make progress (make decisions).

Criterion.

While principles provide some boundaries the natural temptation within any system (as noted in my first points) is to maintain the system if ‘it works’ <even if ‘works’ is suboptimal>. So, part of the criteria people need to assume is the ability to identify the parameters that matter (every business has things that make them successful) and blow the rest of the shit up. It’s an ongoing version of creative destruction in which you destruct something to create and create to grow in terms of impact. To be clear. Anyone can blow shit up, the true test of blowing shit up is destroying, or destruction, TO create. In other words. destruct paradigms, attitudes, beliefs, behaviors, mindsets, even the way things have always been done, in order to effectively set yourself apart from where you were before. Criterion is based on blowing shit up with a purpose in mind.

People.

I would be remiss if I didn’t point out everything I have spoken of, even the system, revolves around people. I say that because while people are the system, they can simultaneously be a victim of a system. As noted earlier, systems are gravity and, at its worst, entropy. When you go into the details of most situations you will rarely find bad, ignorant, people, but rather find systems that have failed or are just bad or have just settled into a status quo mediocrity. Its easy to claim people are lazy or complacent or ‘sheep’ <following the crowd>, but more often than not people are constantly sifting through everything they are seeing and hearing and encountering — slowly but surely building up their own self <or, in a negative sense, tearing their own self down>. From a business perspective it is a sense of productivity. i.e., attitudes and behaviors that create the productivity that contributes to the system and is of the system.

I end there because if you want to change the system, once again, you need to address people and their attitudes. Productivity, 99% of the time, is a function of how each person sees how they can contribute to that productivity and, yes, people become what they ‘see’ <envision>. This is actually part of culture and I feel a need to point out that if you don’t like your culture you should probably begin with how the people see, attitudinally, their role in the systems of productivity. Here is what I do know. Systems, people, culture and productivity are inextricably linked and speaking of one without the others is, well, counterproductive.

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sourcing:

this draft has lurked in my ‘draft fodder’ folder for quite some time and in using what i had written there I feel like there are a couple of points in this said by someone else. I do not want to take credit for something I did not think of <or maybe would have written that way> but i do not know who to credit. that said. the whole is mine, some parts inspired by someone else.

“Results are obtained by exploiting opportunities, not by solving problems.”

―

Peter F. Drucker

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“I trained for a world that doesn’t exist … I feel I have no future …”

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I clearly support integrity in business, good business practices, diversity and even positive business actions that impact society and community. That said. Sometimes business conversations go sideways when discussing these things. Its almost like business people don’t really know how to talk about them so they invent things like “purpose” or start talking about creating a positive culture or anything other than the business of doing business. Politicians are even worse. Their lack of understanding of what business really is and how it is done <even the ones who claim to have been in business> is frightening because they actually craft policies that can affect business.

All that said. 100% productivity and 100% being productive.

If a business person were asked what is a successful business, they may throw out either (a) some business jargon or (b) some mushy mumbo jumbo. But the true answer is “being as close to 100% productive every day as possible.”

Let me break that down so there is no confusion.

100% people show up.

100% are healthy (and their family is too so they can focus).

100% are productive.

100% of their potential to contribute to productivity is used.

100% feel like they are doing something productive.

100% of the productivity has some recognized value to whomever will end up using it.

I am sure I could add a couple, but that seems to get the point across. If all that happens the business itself is potentially optimized to its 100% potential. I could even argue that it even nears the possibility that every employee (100%) will be more likely to feel like they have contributed in some way (because a 100% productive and impact would actually be something to be proud of).

If I said this to a business person they may haggle with some things, but in general they could see the prize (and value).

If I said this to a politician, they would look at me like I was from Mars.

To be clear. I continue to believe a business person, with no government experience, can never successfully manage a country. So, while a lifetime politician will always struggle to understand the underlying attitudes and behaviors of a successful business, a business person cannot simply apply business learnings to actually running a country. In my mind I believe someone who understands attitudes & behaviors & motivations is one most likely to be a successful leader. And this doesn’t mean understanding anger or frustration, but rather what motivates, inspires and makes people move rather than stand and bitch. In fact, leadership doesn’t mean standing around, or at some podium, blaming all the problems America has on ‘other people’ or shouting at the top of your lungs saying “I can solve these problems.” Most likely instead of pointing out the problems, we should seek the opportunities that exist <and there is a shitload> and explain how to exploit them.

Shit. The founding fathers of America did just that.

They didn’t sit around bitching about problems and wringing their hands over seemingly insurmountable obstacles nor get angry because answers & explanations did not seem to exist or maybe seem unattainable at the moment. They argued over which opportunities represented the best opportunities for the better progress of America.

They didn’t have all the answers, but they certainly knew the objective – identify and exploit opportunities. Oh. Yeah. Most were also business people.

Anyway.

The easiest way to explain this 100% thing is actually healthcare.

I believe it is the right of everyone to have healthcare not because “it is basic human rights” <even though it seems like it should be>, but rather because I have run a company and its good business.

A healthy employee base is happier, shows up more often <less absenteeism>, is more energetic and, ultimately, more productive. Period.

I have to envision the same logic applies to a citizenry <and add in the component that a healthier unemployed base is more likely to become employed … and a healthier poverty base is more likely to get out of poverty>.

 Yes. These are not empathetic reasons; these are pragmatic reasons. These aren’t some simplistic “insurance will be cheaper and everyone will have it and we will not let people die on the streets” type reasons. This is about opportunity, equality and productivity. This is about maximizing the productivity of America <of which business benefits when that happens>.

All those politician job promises and economic growth promises and even those vapid promises to the poor and inner cities would be more likely to succeed, and the people able to contribute, if they were happy and healthy.

If we could just avoid that wretched ‘is healthcare a right or a privilege’ discussion and just state that America is an economic engine I think the conversation <and maybe even the solutions> would be better off.

Back to business.

Business owners would kill to limit absenteeism and increase productivity when an employee is at work.

The day I can get all 180 employees, or 18, at work, 100% healthy, is the day my business is most productive. Heck. The day I can pluck a new employee out of the unemployment box who is healthy, and has a healthy family, I am a happy business person.

That is what healthcare does. Extrapolate that out to America itself. The day I can get 180 million working people at work, 100% healthy, is the day that America is at its most productive. Extrapolate it out even more. The day I can get 330 million people healthy, doing whatever they need to do that day, is the day that America is at its most productive <it’s kind of like attaining economic singularity>.

While healthcare is certainly a moral issue it is also an economic productivity issue. If everyone in America is healthy, then our economy is healthy. Frame the discussion this way and it gets us to stop talking about ‘mean’ and ‘cruel’ and start talking benefits.

This discussion lends itself to education, business culture, mental health, childcare, opportunity in general, how government conducts itself, the military, diversity, well, someone smarter than I can bring the idea to Life in any tactical & policy discussion you want. All of those things feed into the corner office in any Csuite as potential answers to “how can I enable and insure maximum productivity.” They are not soft socialist freebies; they are tactics to optimize strategic productivity and growth. And maybe the hidden message in that pragmatic view is “the health of the business and the health of the people and the health of society/community are inextricably linked.”

Now.

Someone is gonna say “100% isn’t possible.” I am gonna say “shut up.”

One of the great lessons in life is if you move toward something you are more likely to get closer to it (regardless of what “it” is).

100% captures the inexactness of life and it is meant to. 100% is the reason we should do half the shit we talk about in business.

If we get diversity right, we get closer to 100% productivity.

If we get a better working environment right, we get closer to 100% productivity.

And, yeah, even if we get that nebulous culture thing right, we edge closer to 100% productivity.

Now.

Some asshats are going to come out and point out the successes created without having what I am suggesting. And you know what? They may be asshats, but those stories are real. They exist. The problem is they are exception and business is not effectively grown by attempting to make the exceptions the rule, they are successful, instead, by examining why there are only exceptions and removing obstacles to make it more the rule. Where they truly are asshats is they use these exceptions to justify an obviously flawed system.

100%.

This isn’t “trophy for everyone” thinking nor is this to suggest everyone is equally talented, what this suggests is if you provide the foundation for 100% of the people, 100% of the people are more likely to be the best they can be. In other words, at their most productive. I wish more people would talk about this stuff this way. Ponder.