
==
“We don’t want to be known for creating brilliantly crafted failures.”
Don Perkins
==
In business, one of the difficulties in caring about what you do and how you do it is that solutions are rarely just a, well, solution. Inevitably you desire to craft a brilliant solution. This is particularly true in advertising communications, but communications in general. Sometimes elegant, sometimes brutal, sometimes sleek, sometimes ponderous, but always brilliantly crafted.
That said. Here is an unfortunate truth. While simplicity is always nice, it is more often not practical <or reality>.
Business is complex.
Therefore.
Solutions tend to be complex.
Therefore.
Solutions often need to be brilliantly crafted to summarize the rich and royal hues of that complexity.
And, yes, there are some extremely qualified people, not advertising hacks, who get so caught up in building beautiful solutions that they lose sight of reality and purpose, but they are truly in the minority.
We are truly not in the business of building brilliantly crafted failures, but we are in the business of crafting smart work that works. In fact, the test of intelligent work isn’t the output, but the correct input.
Which leads me to Chatgpt and the wayback machine.
Let’s go back 40ish years ago. I would go to a local market and 80-90% of the advertising communications I saw was crap. Unprincipled, trite, the kind of stuff a good Creative Director or Communications leader would have thrown out in a first round. It was maddening as a classically trained communications person to see the crap that was running. More often than not you would find it was someone’s child, a friend, maybe the neighborhood kid who was good at drawing or writing who was creating the crap (and the businesses thought it was fine). This was that time’s “training from experts is overrated” tier of advertising and communications and, circling back to an earlier thought, their input wasn’t the most intelligent therefore their output could be kinda stupid. It was horrible and there was a lot of it.
Let’s go back 20ish years ago. The internet and smartphones snuck into culture. What happened? Not a whole shitload in terms of quality. In fact, all it really did was highlight the local gems of communicators (that 15%ish) and, to my dismay, harden the hacks. What I mean by that is the hacks did what almost everyone does now, they sought out likeminded hacks and confirmed their beliefs or maybe they simply cherrypicked some good thinking (usually under the guise of simplicity) to buttress up their hackedness. Circling back to an earlier point, the hacks just didn’t google the right questions therefore the answers they got weren’t the most intelligent and therefore their output was kinda stupid.
Let’s go to the present. Chatgpt. I am no futurist, but let me tell you how it is going to fall out. The brilliant crafters will most likely use Chaptgpt as an additional tool for ideation (not creation). The hacks will use it for creation. and within that wretched hollow in between, which has existed as far back as I can see, will reside the conflict of the future of communications. I tend to believe the brilliant crafters will inevitably win mostly because the test of intelligence isn’t the output, but the correct input and brilliant crafters ask great questions which typically lead to great answers.
Which leads me back to brilliantly crafted.
The internet squeezed everything, what I mean by that is the depth and breadth of information available narrowed the margins between brilliantly crafted and just crafted; and crafted and hack. The lines got a bit vaguer and the hacks took advantage of that. And they will do so with Chatgpt. And you know what? You will still go to local markets and see maddeningly stupid trite uninsightful work. And you will still see the classically trained principled crafters of communications creating, for the most part, brilliant communications. Yeah. I will suggest if you believe you are in the brilliant crafters category you are gonna have to work even harder to create the distinction between you and a hack (no matter how frustrating that sounds), but I would be remiss if I didn’t repeat that distinction is found in intelligent input of which principled craftmanship has the market on.
Which leads me to intelligence augmentation.
I have purposefully harped on ‘intelligence isn’t the output, it’s the correct input’ because any output is only as good as what is put into it. This is a universal truth when it comes to humans and minds. Once again going back into the wayback machine, 1962 in fact, Doug Engelbart wrote a piece called “augmenting human intellect” thus beginning the thought process that technology is built to augment people. The concept was revived not too long ago in “How to become a Centaur.” The point is technology is not to replace things, but to augment people. Advertising people, as will all people, will either intelligently use it or use it as a dull axe. And maybe that is where I think advertising and communications people really need to spend some time looking in the mirror and assessing what they believe they have to offer. Well trained professionals understand the craft of communications. There will certainly be some better at bringing that craft to life than others, but generally speaking, implementing principles will elevate the communications of any work. The hacks may stumble into principles, but for the most part they work off of ‘feel’ and ‘instincts’, the main characteristics of people making up shit as they go. Once again, they may hit the pinata even though blindfolded, but they ain’t gonna consistently outperform the principled crafter. Is Chatgpt going to help the unprincipled? Maybe. Maybe not. But it can’t solve the largest issue which is “its not what you say, its how you say it” and, well, that is a human’s job. Chatgpt is only as good as what you say to it.
To end.
Here is a truth. We, humans, actually do our own version of machine learning and algorithms in our own heads. And maybe that is why I feel so confident that hacks, or unprincipled amateurs, will not win because Chatgpt is optimized almost like if you can sync the individual machine learning with the Chatgpt machine learning – maybe call it an alliance of mental technology. This may sound weird, but the brilliant will find a healthy symbiotic relationship with Chatgpt while hacks will become parasitic to it (the former is better than the latter). And therein lies a Marshall McLuhan thought. The medium shapes us and if it is shaping something built to be shaped, i.e., “I am aware of my own internal Chatgpt, the more likely good shapes occur”. As a corollary, the stupid become stupider (or their output just seems more off & off) and eventually the non-stupid will notice. Yeah. What I am suggesting is a bit counterintuitive, Chatgpt will make the stupid stupider and the intelligent intellegenter. Ponder.



But new products are really important to existing businesses in that profits from new products tend to account for a substantial amount of the bottom line of businesses (note: there is a point to be made here about efficiencies and squeezing out profit from existing products in the market but that is for another day). We have all seen the simplistic surveys online showing “reasons why new products fail” as if CPG companies haven’t studied new products in depth. It’s a bit crazy. So, having pulled out an old folder with a bunch of notes scribbled in it about new products from my experience with P&G and other companies, let me say some things about innovations and new products. To be clear. I will share some dated information that I am too lazy to update mostly because I am 90% confident, in principle, the conclusions are the same today as they were then.
Technology is actually learning a lesson that the Consumer Packaged Goods industry learned a long time ago. More products can mean more sales, but you have to be smarter about your new product that you offer to the public. In 1964 there were about 1,300 new product introductions in supermarket/drug stores. In the early 1980s the packaged goods industries were introducing around 3000 to 5000 new products a year. By the 1990’s, we saw this number jump to about 18,000 to 20,000 and now we were over 25,000 a year. To be clear. Maybe only about 10% of new product introductions are truly new; for the most part they are extensions or additions to existing products/product lines (see opening image). The incredible thing about this phenomenal growth during that period (1960 to 2000ish) is that failure rates, while high, did not increase. It seems like consumers were finding space in their lives for five to 10 times more products per year than they were in maybe 1980. This suggests that the market likes to experience experiments as well as have been convinced specialty or ‘niche use’ has efficacy value. It’s like the culture has grasped the nature of change and finds value through experimenting with new products. But every business needs to remember with as much as 40%+ of new product ideas hitting the trash can, it’s just tough to swallow the failure rates and invest real money. In fact, I remember a number that there was an estimated 46% of all the resources allocated to product development and commercialization by US firms are spent on products that are cancelled or fail to yield an adequate financial return. There was an old study with some rough splits of innovation costs across stages in the new product process but basically it suggested for every $1million spent on product innovation, roughly only $150,000 is spent on exploration and screening research or even idea generation, i.e., the initial attempts to qualify the idea. This is kind of nuts. This also suggests ideas searching for a market rather than a market defining an idea. This whole section is something technology folk should ponder long and hard.
In the early stages of any new product project, we make many assumptions in order to justify the project.
That said.
could be.



I would be remiss if I didn’t point out that for older folk the desire to scream is … well … shit … almost the same as a younger person <go figure>.
It is about yourself, but it is more about going on the offensive rather than defensively protecting yourself against the squeaking issues.
less than important squeaking. I believe it encourages noise just for noise sake. I believe it encourages morons to be more loudly moronic.
The reality is the state of work has improved pretty significantly over the past century or so despite rampant Taylorism (partially because Taylorism DID improve overall business conditions for the worker). Today’s work, generally speaking, is less tiring and of shorter duration. The challenge is the other side of the Taylorism coin sapped work of substance, workmanship and meaning. Business, for the worker, became a relatively aimless pursuit of promotions or milestones where a worker often found themselves feeling relatively useless within a callous business environment tied to a clock. The way business was conducted only created worker resentment (in terms of meaning and later in money as inequalities increased) as one’s labor fell further and further away from any kind of personal craftsmanship. The reality was business began demanding different qualities in people than people would normally have brought to their work. This dissonance mandated the absence of the intrinsic humanness and the presence of only the extrinsic tools and labels. Work became subordinate to “necessity” and the ends (not the means). Along with this have arisen new technologies. These technologies have effective new uses, but they also come with new risks and challenges to business. In fact, many of these non-manufacturing/machine technologies raise questions about if and how not only AI technologies should evolve, but how all technology should evolve with regard to its effect on people. One could argue the only way to be able to design a better future of work, we will need to not only understand the threats but need to understand the AI systems themselves and how they work ON and With people (we should do the same with machines too). This will almost be a mandate as AI tools begins to help us make more and more types of decisions. As exciting as this technology is with great potential for good it also has the potential to disrupt the work as we know it today, hence, the workers as we know them today. If we are to steer the technologies between the benefits it can bring and the challenges it can create, business needs to seriously think about and build a set of mindsets, behaviors, attitudes, and standards that can guide the development of these technologies. You may note I did not suggest government regulation for policies because while they will be important in the future the most important aspect of the future of business and technology will be the involvement of humans themselves.
It is lazy to suggest worshiping growth is where business went wrong. Growth, in many aspects, is good. The ‘wrongness’ is actually found more in, well, a constant desire for consistently more. What I mean by that is once you have attained a 15% margin, that becomes the standard. Lower means “you are doing something wrong” and higher means “you have done something well (and we should do more of it because this is the new standard).” If you grew 3% last quarter, less than 3% is bad. If your stock price hits X++, anything lower is bad. And maybe even worse is that within a growth mindset, maintaining where you are is bad. Everything is a stair step upwards or, well, you are getting worse in this business world. That is nuts. It is nuts because in order to maintain this kind of growth mindset you need to make sacrifices elsewhere (as I noted back in 2013 in 

The indifference is the deadweight of history. The indifference operates with great power on history. The indifference operates passively, but it operates. It is fate, that which cannot be counted on. It twists programs and ruins the best-conceived plans. It is the raw material that ruins intelligence. That what happens, the evil that weighs upon all, happens because the human mass abdicates to their will; allows laws to be promulgated that only the revolt could nullify, and leaves men that only a mutiny will be able to overthrow to achieve the power. The mass ignores because it is careless and then it seems like it is the product of fate that runs over everything and everyone: the one who consents as well as the one who dissents; the one who knew as well as the one who didn’t know; the active as well as the indifferent. Some whimper piously, others curse obscenely, but nobody, or very few ask themselves: If I had tried to impose my will, would this have happened?

Some ‘don’t ever want to’ for fear of the unknown. On a personal note, despite all the things that I have done that may appear risky I can develop as long a list, if not longer, of things I didn’t do — for whatever reason (some good, some bad). It reminds me of something:
ourselves these are way stations on our way to getting somewhere. They are not. they are simply parking benches along some path someone else has built where they suggest you sit and rest and think about how you’ve attained something (but, if you look closely, you’re not really sure it was something you wanted to attain in the first place or if it is even representative of progress you truly value).
your roaming restlessness. And you may actually fall in love with just being restless. But you may find yourself overwhelmingly happy wherever you end up (even though you may not have been specifically aiming there). Now. Some business people reading this may think “this guy is nuts.” And they may be right. But I would argue most business leaders, the good ones, may not be able to specifically articulate where they want to go, but they have a general sense of the scenario they envision their business in that would equate success (
==
Establishing a business Vision seems to be a lost art these days. It has been replaced by the misguided Purpose and, well, it really hasn’t been a very productive decade or so for business thinking. I can’t really blame Purpose because it simply filled in a hole that some absurd Vision discussions had created. Let me be clear. A good business vision is very similar to the concept of a 
Conceptually, context is everything, pragmatically, the situation is everything and all exist within a Vision. A context has infinite aspects while a situation has some finite aspects. i am consistent in how I point out that 99.9999999% of situational decisions are finite in nature – WITHIN a relatively infinite world of possibilities (unforeseen consequences beyond a horizon). So, pragmatically, a situation demands ‘decision sight’ in order to diagnose the most effective strategy (and, yes, I am suggesting each decision is a strategy in and of itself) and the Vision offers a ‘sight line.’
to thinking about a vision as an endeavor too often it is thought of as a grandiose transformative project to remake not only the business, but the dynamics of the market the business exists within. It is often positioned as a panacea that will wipe away the complexity of business. This is just begging for disappointment. In view of the current economic business dynamics, as well as experiences that all of business has had over at least the last decade or two, grand transformative changes are few and far between. But this doesn’t mean that we can allow vision development to go by the wayside if we ever expect to transcend the uncertainties and challenges of a constantly changing business environment. Look. I have suggested 
maturing into adulthood. Life, left to its own devices, will more than likely try and smother ‘hope’ with ‘harsh reality.’ what this does is make things just a bit darker, a little less brighter and sparkly. which leads me back to the movie. Mr. Magorium suggests to Mahoney: “you have a sparkle”, i.e., something reflective of something bigger trying to get out despite Life suggesting otherwise.
“Your life is an occasion. Rise to it.”

