
===
“A diamond is a chunk of coal that did well under pressure.”
——
Henry Kissinger
====================
“When you do things right, people won’t be sure that you have done anything at all.”
–
God (in Futurama)
===
Well.
Think what you want and say what you want to say about Kissinger … but the
opening quote is awesome <although, geologically speaking, it may not be truly accurate>.
In our quest for recognition as a leader many business people, and leaders in general, seemingly get shoved <on seemingly a daily basis> into some absurd universe where everyone judges you <mostly on some absurd views of ‘being noticed is what matters’ or ‘shine bright like a diamond‘>. I say that because this means thinking of yourself as a piece of coal seems … well … quite underwhelming and quite ‘unleaderly’ <I made that word up>.
Uhm.
But.
One of the most frustrating things you learn early on in a management career path is that you do not get credit for what you are expected to do. And maybe what makes this most frustrating is that this lesson applies to a crisis as well as the most mundane everyday grind responsibilities.
But.
The thing is as you gain more and more responsibility you learn that this is actually a good thing.
People like reliability.
People like consistency.
People like a foundation of quiet competent leadership.
People like you doing what you are supposed to do <with little fanfare>.

This is a lesson learned early on in a management career … and you can tell the leaders who <a> did not learn it or <b> saw the lesson but lack self-confidence … because they … well … ignore the lesson and exhibit ongoing aggravating self promotion <even on the things they are expected to do>.
That said.
This doesn’t mean you aren’t tempted to take a moment or two to point out, sometimes in some fairly loud messaging, that you want some credit for what you are doing.
This is the ‘dance.’
The management & leader “credit dance.’ I call it a dance because every good leader knows they have to do some self-public relations and, yet, they don’t want to be seen as doing any overt self-public relations.
===============
“The price of greatness is responsibility.”
—–
Winston Churchill
=======
Being a great leader is all about doing your job and doing the right things at the right time … and <I imagine> figuring out how to actually tell people that you did the right things at the right time. This means not being seen a as blowing your own horn or being some narcissistic attention seeking, credit seeking asshat but rather one who understands it really isn’t about gaining credit or accolades but rather reassuring people that the right things, the good things, just get done under your watch.
I would note that reassurance is a powerful tool. It is powerful because doing things right isn’t about small … nor large … but if you do it right … really right … people will not really be sure that you’ve done anything at all and, yet, feel reassured that you are there.
Now.
In today’s bombastic world it can actually become a bad thing if no one notices. Why? <insert a ‘huh?!?’ here> because someone else at the exact same time is telling everyone what they did … and yes … unfortunately … often the squeaky wheel does get the grease.
Aw heck.
The truth is that the value is never in the credit. And leaders know that. And we everyday schmucks need to remind ourselves of that more often.
—-
“I alone cannot change the world, but I can cast a stone across the waters to create many ripples.”
————
Leaders know that the little things can matter and that just delivering upon
what you are supposed to do really matters <a lot>.
A subtle touch can create the needed ripples. Doing what you are supposed to do insures the right ripples are always … well … rippling.
Good leaders know you can be the initiator, instigator or implementer … or even all of them … and it doesn’t really matter.
I would note that within the realm of doing what you are supposed to do about the only thing that can truly diminish ‘greatness of simple doing’ is not accepting responsibility – for the bad and the good and all that it takes to get to either place.
I would be remiss if I didn’t point out that what I just stated is ‘character’.
Leaders don’t lead by asking or telling people to follow it most often happens by doing the shit you are supposed to do really well.
I know. I know. That doesn’t sound “great” but greatness really cannot be achieved without it.
Oh.
This kind of suggests that greatness is a contradiction.
Let’s use Winston as an example.
Huge ego. MASSIVE ego. Charismatic speaker. Maybe one of the greatest orators of all time. Made some huge mistakes. HUGE mistakes. …. But humble in his responsibility. He permitted the people to get credit for success and strength and what needed to be done … all the while doing what he as supposed to be doing.
He was vocal, and sincere, on issues and the people of Great Britain getting credit.
All despite his ego.
Great leadership reflects a unique balance of ego and humility. Ego to effectively lead and humility to be effectively followed.
I would imagine those with the greatest character reside somewhere on the line between those two things.
I would imagine those with the greatest character reside somewhere in between not getting credit for what they are supposed to do and actually being acknowledged for enabling greater greatness.
Well.
I know it isn’t popular to say this but most of the best things in Life, and leadership, are found in the unspectacular:
- The best people more often than not go unseen and unnoticed by the majority.
- The best moments more often than not go unseen until looking back.
Just as perfection is most often found in the imperfections … spectacular is most often found in the unspectacular. And, yes, doing what you are supposed to do is unspectacular.
But I would argue the spectacular would never ever happen if the ‘supposed to do’ shit never happened.
In the end.

Great leaders are often judged by what you don’t see them doing. This also means great leaders are often judged by what they feel comfortable remaining silent about … by what they don’t say about what they are supposed to do and supposed to be.
I would be remiss if I didn’t point out this is a little more difficult than it may appear.
It is a little more difficult because a great leader does have to have some ego and some higher level of confidence and, therefore, some positive affirmation kind of helps to put some well needed oxygen back into the confidence balloon.
It takes a awhile to learn you don’t have to ask for oxygen or even try and fill it yourself … well … at least good leaders learn that … the bad, insecure ones never do.



again even> … is to find some scrap of equivalency to suggest what they have done or said is “normal.”
At the root of the issue is that a “law & order” president just pardoned a ‘law & order employee’ who … well … not only flaunted the law but broke the law of rights. The fact is he is not a law abiding sheriff if he’s disobeying a court order <let us remind ourselves that this charming fellow was a convicted sheriff, who ran sweltering, punishing jails where inmates died and was accused of targeting Latino residents … AND … during the litigation that led to his conviction for criminal contempt, he hired a private detective to investigate the wife of a federal judge hearing a case against his office >.
are a law and order state. Many places are. We favor law and order in the United States.
normal presidential behavior.
the Trump behavior is normal and we need to stop suggesting it is normal. We should be seeking to explain and justify his uniqueness in behavior <and if we cannot then he should be penalized> but no one … and I mean no one … should be using scraps of normalcy to create a false equivalency of a larger whole normalcy to a non-normal president.
running hard. Shit. I have never met a business that said “well, we don’t believe in running hard … we are walkers.”
that some competitor is doing some magical thing better than we are.”
really is hard … we get better at explaining how this change we are asking them to do … is easier than they may perceive every day. Sometimes we have to weave our way through objections and sometimes we have to hammer our way through objections … but everyone, every sales person, service person, management, support staff and anyone who interacts with current and potential customers are doing their part today and doing even better the day after.





He continues to miss opportunities to make a point with regard to what he suggested he stood for <the forgotten everyday schmuck>. In this situation if he stood up and was able to put any semblance of a thought together in his word salad way he would say “the everyday soldier who served bravely should never be dishonored by the flaws of their leaders. Families sent their sons and many paid the ultimate price bravely. Memorials should stand to honor their families, them and their choice to serve. Statues of their leaders, who led them for a cause which was not for what makes America great, deserve to only remain in museums so that we can learn the lessons of their mistakes.” 

back again and again to the post I wrote on November 13th 2016: 




Ok.
He is what he is. His ‘tone & message’ instincts are horrible.
the shithole Obama put us in. He has been saying this for almost 2 years. Charlottesville was a perfect example of his self-proclaimed shithole that he, and only he, can pull us out of.
Freedom of speech does not mean freedom of violence.
believe it is not what we want to be.
… from the time he became a candidate until today. He has consistently cared about one thing – how he looks, how he is perceived and how his ‘brand’ is viewed.
and “best.”
It is like we spend hours sifting through the verbal garbage for the one or two items which we can wash off and show that it wasn’t all garbage. And all the while we do that we seem to overlook the person who threw out the garbage … who is most likely standing in the window of their house chuckling “look at all those people paying attention to my garbage.”
And while everyone casts about for ways to explain his ‘unpredictability’ I would argue he has always been predictably consistent in that he will do and say anything that he believes builds his brand.
I imagine the difficult in all of his is that Donnie Two Scoops has his own alternative reality in which he has attached his brand to America itself in his own head and, therefore, justifies all of his brand behavior as “representative of the America brand.”

greatest impact on business was.
hopefully some good ones.
<1> Most decisions made at a lower more tactical, or less strategically influential, level are not really business killers nor are they even ‘not fixable’,
uncertain world … they only offer the illusion of certainty. The business world is a complex world with thousands of decisions and a relentless onslaught of uncertainty.
Its also <slightly> interesting I used an Ayn Rand quote to open a thought on business leadership.
I point out the vision and instincts aspects because it is that ‘dance’ which … well … can make a business dance. Some people talk about strategy & tactics but this is a little different. This is kind of a step up from that.
aspect but had an incredibly strong sense of ‘right versus wrong’ with regard to business philosophy and excellent instincts which tended to permit a shitload of progress <if not particularly visionary progress>. I would note he was pretty good at hiring some people who were visionary and combined with what he was good at he had a nice ability <albeit sometimes a lite too pragmatic> to tighten some loose vision and … well … get shit done.



We talk about putting healthcare in the hands of people.