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“Emptiness which is conceptually liable to be mistaken for sheer nothingness is in fact the reservoir of infinite possibilities.”
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D.T. Suzuki
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“When one gets quiet, then something wakes up inside one, something happy and quiet like the stars.”
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W. B. Yeats
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So. In one piece I wrote, “to do or not to do“, I offered my personal view that “I am a harsh judge on motivation for a decision” and someone asked me about that.
Well. To begin on decision motivation I would suggest that great decision making is about emptying the mind. And, no, I am not talking about stilling the mind or even uncluttering the mind. In this case it about emptying the mind of egoist <what will feed my self belief> & appearances <what will look good> & appeal <what will gain approval> type stuff.
That said.
Contrary to popular opinion being a business leader is partially a popularity contest and, thankfully, partially not. Your popularity matters in that if you are not liked at all no one wants to follow your leadership. This has to be balanced by the fact making business decisions should never, okay, rarely, be dictated by what would make you popular.
Therefore a business leader has to recognize the delineation in their mind as they ponder decisions.
In business you, of course, have to be watching employee ‘approval’ surveys and organizational cues with regard to happiness, optimism & confidence, but, you have to purposefully empty your mind of all that stuff when it comes to a business decision – in particular on bigger decisions.
Any leader with half a brain knows they must avoid reckless decisions and ineffective energy-sucking initiatives that do little but make people feel good about themselves in the moment.
Any leader with half a brain knows that a bad decision piled on top of another bad decision only deepens a precarious situation and increases the odds you get the business in a situation that has no viable path up & out of it … let alone even create a scenario in which there is actually a viable idea on how to end the slide down <this is a recognition that decisions are not transactional but rather mutually inclusive of each other>.
But that is where emptying the mind matters. The brain has to be empty of popularity or ‘what will look good’ or any egoist aspect <like “will I look strong/decisive/smart/etc.> which inevitably try and pry their way into your thinking process.
Yeah.
Sure.
Truth is.
Optics matter.
It sucks.
But they do.
But you have to set them aside for a bit.
Because by emptying the mind you clear away the crap in order to see the ‘right decision to make’ regardless of optics, popularity or likeability.
Okay. If optics & popularity really do matter <like I said upfront>, than why do you do that?
Because the truth is that once I have the right thing to do I can dress it up in some snazzy outfit to make it, optically, look more popular and likeable. And any business leader with half a brain can do that. All this leads me back to my point about judging business leaders based on their motivation.
First.
If a leader feels boxed in, squeezed into having to make a decision, well, there is no real ‘box’ except in that persons’ head. That is a truth. Optically, from the outside looking in, people can construe a box and the leader may mentally say “shit, I am in a box of my own making and I have to do something”, but I struggle to find a situation like this in which you actually have to do something. The optics may not look so fantastic and you may take a hit on popularity, but, any leader worth half a shit knows that any box that can be built can be unbuilt.
I judge harshly those who decide to believe they are in a box they cannot unmake.
Second.
Ego. Well. Let’s just say that any business leader worth half a shit has some ego. They have to. It’s part of what makes them feel confident enough to do a job which the majority of people would hesitate to do. And with ego comes along some nasty side effects – how do people feel about me and see me. The good business leaders take what I just wrote and make it “how do people feel about my decisions and see my decision.” They stop worrying about “me” and worry more about “my decision.”
I judge harshly those who decide believing “feel about me & see me” is any part of their decision.
Now. This motivation is a tricky judgement and, as I noted in ‘to do or not do’, you cannot judge the decision because it is what it is, but should focus on the pre-decision & the post-decision behavior in order to best assess & judge a decision maker’s motivation <albeit if someone has a history of decisions made, a pattern, you can assess the ‘pre’ fairly accurately>.
Post decision behavior is typically incredibly enlightening.
Say, for example, approval is important. If that is the case then a decision rewarded with greater approval will most likely encourage future decisions.
Or maybe someone wants to look strong. If their decision is rewarded with feedback of “strength” you can almost begin expecting more of those types of decisions.
Or maybe it is likeability. If their decision is rewarded with “happier people” you can start expecting more decisions that facilitate that response.
I imagine my point here is that evaluating someone’s motivation begins and ends with an evaluation of the relationship between the words & the actions. An action can look appealing but you have to lay the words alongside and do a match. For it is within the gaps & the connections in which you can get a sense of the motivation.
You can absolutely get a sense for motivational decision cues by how a business leader describes a decision they made. Oftentimes a leader will use the words they want to hear or are important to them in how they describe what they decided … “we needed to show a sign of strength and, therefore, we decided to do ‘x’.”
That kind of crap.
Words used over and over again are the words they will incorporate into motivations for a specific decision.
To be clear. This ability to empty the mind is not easy. And its difficulty will vary by who you are – the narcissists never can and the humble will almost always. But the truly good business decision makers — the ones who make the best decisions as in “the right decisions” <as in “doing the right thing”> — will always be able to empty the mind. They will always be able to clear the bad motivations and see their way to the ‘right’ objective driven motivations.
Lastly. Philosophically I have always liked the leaders who are able to empty the mind to make decisions because, well, as the Yeats quote suggests — they are the ones most likely to see the stars too.









I have seen some businesses get so mired in day to day detail … and some of the mind numbing thousand cuts that detail can ruthlessly wield to a business … that they cannot even see hope <even if it rises on their horizon like a sun on a cloudless morning>.





All that said. It takes a teen to remind us how to deal with skepticism:









Solving business challenges can be complicated, but business itself is complex (& always has been). Business people cannot afford to confuse complicated and complex. Now. What technology did is accelerate the complexity. The business atoms were placed into a supercollider. In fact, it accelerated business dynamics beyond the structure of a hierarchy or even centralized “buck stops somewhere” managers. That said. I think we confuse speed and acceleration all the time to the detriment of organizational design and behavior. Organizational design almost seems to inherently have a desire to decelerate to permit some sense of “its okay, you can feel comfortable with the speed of business” where I think we would be better off addressing the larger issue Toffler outlined: overstimulation. Acceleration tests our attention, cognitive skills and ability to discern what is important and what is not – which is actually a ‘speed’ versus velocity discussion. The article, by suggesting the basic business world is the same, ignores that, in a grander context, it is not. In fact, the article is incredibly misguided because it would appear to encourage insular cocooning rather than suggesting the challenge is to fully engage & manage overstimulation. I am not suggesting acceleration & overstimulation is not an issue, but I will suggest it is a reality and hierarchies (centralizing overstimulation) is not the way to increase the likelihood of business success. If I were to choose one aspect I wish organizational psychology would address, this is it.
past it was arranging lego blocks, now it is arranging molecules. Toffler discussed this in a variety of ways, but the most interesting was “porous organizations” in which teams assembled, and reassembled, in order to meet specific challenges. He outlined this in 1970. Nowhere in that concept did he discuss no bosses, but he did suggest in 1990 (Powershift) that the biggest challenge to this idea would be power. The new business normal faces two dynamics: power & interconnectedness. Needless to say, they are connected.
Businesses inherently love tidiness and hate untidiness. They associate predictability & certainty with being tidy and inefficiency & failures/mistakes with untidiness. Unfortunately, for business, mediocrity (or even slippery slope to irrelevance) resides in tidiness and spectacular success resides in untidiness.
Unfettered freedom CAN lead to chaos. So we come up with a number of behavioral & motivational tricks to attach to versions & steps to implement aspects of distributed leadership mostly because we ignore what we know about individual behavior and we have a healthy skepticism toward managers & management in general.
how technology would widen the cracks in what we already knew – hierarchies were standardization models and people, and business, tend to thrive when non standardized. All that said. “No Boss, No Thanks” is tripe. Business drivel. Stowe Boyd called it “




