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“There are countless ways of achieving greatness, but any road to achieving one’s maximum potential must be built on a bedrock of respect for the individual, a commitment to excellence, and a rejection of mediocrity.”

Buck Rodgers

====

While I have always been a Tom Peters fan, especially his book Thriving on Chaos, I have always chafed at The Search for Excellence. Ok. Let me be more specific.

First.

In Search of Excellence was the first book I faced in my career that became a ‘formula’ for business people I worked with. Normally sane thoughtful independent thinking business people (mostly men) would pull out the book or point to it on some shelf and would say “we need to do this.” Without question it became the first business bible, of many business bibles to come, of what everyone needs to do to be excellent. And while I could debate some aspects of the book itself suffice it to say, its good, has some great ideas, but is not a bible.

Second.

Excellence. While excellence seems like an innocuous helpful objective, when placed into a typical maniacal business environment (business pursuit of profits) excellence as an objective can become quite unhealthy. Its almost like perfection. Seeking excellence, and even perfection, can often make things better, but when they become objectives everyone gets measured in an “absence of” way <both are actually unattainable so when measured everyone will appear lacking>. When I was younger it was impossible trying to convince people excellence was a dubious objective at best. Later in my career as I got better at pointing out how good ideas can be misinterpreted and misused and become misguided objectives, I took this battle on more often (more on that later).

Then I found this snippet from a research paper (source lost):

In the eighties and nineties, N. Aubert and V. de Gaulejac (2007) argued, that the “ethics of excellence” in people management created the moral foundation of a system striving to control the totality of a person. In convincing employees that, by working for the firm, they were working for themselves, a complete blurring was made of professional and personal ambitions, and companies emerged as institutions capable of mediating individual destinies, supporting self-development, objects of true love, and in the end the only instrument able to fulfill the need for immortality of the self.

This work ethic creates particular interactions between people, interactions marked by the constant necessity to become visible. This quest for visibility takes the form of a new social game in which everyone is striving to capture the attention of others. In a sort of Goffmanian ‘parade’, self-branding and “newsing” oneself are ways to occupy the mental space of others and to stay on top of the competition. For businesses, being always present on personal communication channels, on webplatforms, etc., is a way to colonize the minds of their managers and to reduce their capacity to imagine another world.

The point here is that searching for excellence, when wielded as a management tool, became not only a power play, but as it became a standardized tool it became an imagination/innovation diminisher. As with most things business does, they decided to make the search for excellence more a ‘paint by numbers’ concept rather than a malleable concept to be applied differently in different contexts. What the idea lost was what Mary Parker Follett called “the law of the situation.” In other words, the situation, the context, dictates the application of an idea or concept – even excellence.

Third.

Excellence aside, there are a number of good well intended ideas that have driven many a good business person off the beaten path to success. Copying and standardization are the worst things that can ever be done to a good concept. I have known that for many many years and have therefore been a pain in the ass for many many years.

I have been a pain in the ass for years.

In mid 90’s I published the highly unpopular “customer is not king/queen” arguing that all it would do is create an entire industry of businesses chasing customer’s whims & wants consistently undermining expectations. My agency was not delighted. But it did.

In 2005 I published the ‘inside/out manifesto’ arguing to achieve highest order of value is thru organization knowing who it is, unequivocally accepting that, with a product as an extension of who they are (successfully addressing a need) matched with customers who want that combo. Branding people were grumpy.

In 2000’s when my agency introduced The Big Idea brief I skewered it as encouraging people to believe the only ideas of value were Big and encouraging clients to only be happy with so-called Big ideas & it would create a false culture in which we made ‘small’ shit, even small shitty ideas, look Big. Agency not happy. But it did.

In 2008 I skewered The Experience Economy (although I think it is one of most important business books/ideas of this generation) arguing it would spawn an industry of vapid ideas & meaningless products wrapped in experiences all the while espousing premium value. It has.

In 2010 I began harpooning customer centric arguing it only leads to unmet promises, false expectations & hollow value (internally & externally) within hierarchies. It demands distributed organizational autonomy or it creates no value. It has & it still does.

In Search of Excellence, Good to Great, Tipping Point … pick a book with a viable idea and it has been abused. The biggest abuse resides in taking one’s eye off the single most important thing – successfully implementing any of these good ideas to the highest order of value are contingent upon a consistently good product consistently delivered. My biggest issue is how all this stuff diverts people from the hard work of developing a meaningful product & creating value in it.

Let me end by circling back to a thought that may have not been highlighted enough. The Law of the Situation (Mary Parker Follett). I love ideas from smart people, I love books and I love learning new things. But. Everything is contextual. Everything. The law of every idea is overruled by the law of the situation. No idea’s maximum value can survive the context without some adaptation. In other words. Each situation has its own order and own concept. I imagine my point is that you can study excellence,  accountability methods, leadership principles, but, inevitably, all that matters is the Law of the Situation. Ponder.

=========================

“I’m a firm believer in the power of change. 

But there is one thing I’ve learned, and that’s the hardest part of moving forward is not looking back.”

Felicity

=====

Progress is difficult <and easy>. Changing is even more difficult <and easy>. Now. I am not sure if it is more difficult if you discuss this as ‘one’ <an individual> or as a ‘whole’ <groups, countries, society>.

Well, to me, the reason why I kept on throwing in easy is because I believe we look at “difficult” incorrectly.

Maybe difficulty is simply difficulty.

Maybe there are no ‘degrees of difficulty’ when it comes to change.

Maybe there is no ‘little or big’ change.

Maybe it is simply, well, change … no size … no degrees … and it is all difficult.

One size – same degree of difficulty.

In fact. Maybe I should be arguing we diminish, or boost the whole concept of difficulty by trying to find levels within it. And maybe a philosophical young student Tv character <Felicity> simplified change and progress and difficulty into the simplest form — not looking back. In other words, change difficulty is all about the past and not looking back. Therein lies the hardest part or the “difficult” as it were with change – looking forward & just doing and not looking back at what you may, or may not be, leaving behind.

That said.

Individuals or societies, the ones or the manys, always seem to want to go back or look back <in some form or fashion>. It’s funny. We do this even if we know it isn’t the right thing or the best thing. We look at the past holding on to what exists with ragged tenacious claws.

Worse? We sometimes <often> delude ourselves into believing we are proceeding in the most rational way by weighing all of the pros and cons of various alternatives which are actually alternatives usually based on looking backwards <with an eye on a future thought>.

Oddly.

Quite often it really isn’t rational thinking because in the end most often the decision ends up no more than “I liked that more than I liked the other alternative.”

Oh. And that is scary. Because our attitude and perception with regard to the past is wacky.

Wacky not only because, all things created equal, we not only view the past differently than it really was <we tend to gloss over things> but also how we think and feel today <please note this is the first time I have mentioned anything to do with the present> influences how we remember yesterday. Yeah. Whatever we are feeling now and about ‘now’ is a filter in which the past has to sift its way thru. That matters because tomorrow’s anticipated gains and losses inspire today’s decisions and actions.

–          Example one:

After being shown an ad talking about the wonders of Disneyland, including shaking hands with Bugs Bunny, people were asked about their own memories of visiting Disneyland. 16 percent vividly remembered shaking hands with Bugs Bunny, even though there’s no Bugs Bunny at Disneyland. (He’s a Warner Brothers character.)

–          Example two <using some research>:

This is about what is called Time perspective. It’s not the actual real events of the past that most strongly influence our lives. It is actually our attitude toward events in the past matter more than the events themselves <ponder that one for a minute or two>.

Our time perspective — whether we tend to get stuck in the past, live only for the moment, or are enslaved by our ambitions for the future – effect our attitudes and behavior and decisions <lets call this ‘progress’>.

Stanford University psychology professor Philip Zimbardo created this idea of time perspective. After a boatload of research over a lot of time <10 years> he concluded our attitude toward time is just as defining as key personality traits such as optimism or sociability. He concluded time perspective influences many of our judgments, decisions, and actions. Zimbardo identified five key approaches to time perspective.

These are:

• The ‘past-negative’ type. You focus on negative personal experiences that still have the power to upset you. This can lead to feelings of bitterness and regret.
• The ‘past-positive’ type. You take a nostalgic view of the past, and stay in very close contact with your family. You tend to have happy relationships, but the downside is a cautious, “better safe than sorry” approach which may hold you back.
• The ‘present-hedonistic’ type. You are dominated by pleasure-seeking impulses, and are reluctant to postpone feeling good for the sake of greater gain later. You are popular but tend to have a less healthy lifestyle and take more risks.
• The ‘present-fatalistic’ type. You aren’t enjoying the present but feel trapped in it, unable to change the inevitability of the future. This sense of powerlessness can lead to anxiety, depression and risk-taking.
• The ‘future-focused’ type. You are highly ambitious, focused on goals, and big on making ‘to do’ lists. You tend to feel a nagging sense of urgency that can create stress for yourself and those around you. Your investment in the future can come at the cost of close relationships and recreation time.

Anyway. All the research aside … here is an uncomfortable truth. Most of us are either focused on the past or the future. Or even both.

Here is the uncomfortable part.

That means if we are so preoccupied with past and future, well, that inevitably makes the present, well, smaller.

Yeah. The present becomes the smallest part of our attitudes which inevitably drives our behavior.

Unfortunately <or fortunately to any change consultant>  change actually begins and ends with what you actually do in the present. Nothing else really matters when it come to change.

Yikes. That sure explains a lot.

Anyway.

The hardest part of moving forward is not looking back. Heck. Maybe the hardest part of moving forward is not only not looking back .but not looking forward too.

<note: my head hurts after typing that>

Change is, adn will always be, about flipping today to tomorrow. Easy, and as hard, as that.

I imagine that change will always be difficult and the only thing that may matter is to make the present a little bit bigger in how you think in the scheme of things. I say that because when you do flip the present, and what you do in the present, and tomorrow looks bigger & better you will most likely have no desire to look backwards anymore, less likely to hold with ragged claws to anything you used to do, and more likely to just have, well, changed … and it is all said and done.

=====================

originally written October 2013

===================

===

“Time is the coin of your life. It is the only coin you have, and only you can determine how it will be spent. Be careful lest you let other people spend it for you.”

Carl Sandburg

===

In a world where we so often talk about time being money I am surprised we don’t see this quote more often.

Oh.

Sorry.

I know why. Because it suggests you control your time and popular wisdom suggests that our time is out of our hands (and that there is not enough of it).

Carl suggests a different perspective.

Time is currency in your wallet and just like that ten dollar bill you have a choice how and where and when to spend it.

I am sure there has been a book written suggesting this, but suffice it to say thinking about time as money in your own wallet that you have to spend (and earn) is actually a useful thought.

It’s bigger than “time management” and closer to “time budgeting.”

Anyway.

A similar thought <which I liked> is time spent is not distance covered. I don’t know who wrote this, or said this, but it seemed appropriate here.

How we use our time is a discussion I am fairly sure we will never tire of.

Well. We may tire of it but we will never stop discussing.

Mostly because we worry whether we are using it wisely, or efficiently or whether we even have any control of our own time at all. In addition many of us assess our time investment by ‘distance covered’ <distance being defined by any variety of something tangible so that we can have some type of ‘measurement’>. In fact, we use measurement in some fairly absurd ways to judge time.

Look. I see many <many> people spending the coins of their life, not flippantly for sure, but I question whether they do so wisely. There is more time spent on … well … time … than almost anything else I can think of. People, websites, apps, far too many other things to list, all telling you how you should spend your time, on what, and how, and for what. So many people being told HOW to invest their time.

But it’s your money. Do you really want others spending it?

Sure.

We all have responsibilities but at some point, I admit this may be a selfish perspective, if I only have ten dollars of time I sure as hell do not want to let someone spend all ten dollars for me.

To be clear, whether I really know what I am talking about what I do know for sure is that Carl makes a valid point.

One which I believe is worth thinking about. Ponder.

===

“Action does not happen on the surface of context; action and context are mutually and intricately embedded in one another.”

Mark Granovetter

===

“The illusion of anarchism is its constant belief that a revolution is just around the corner.”

Guy Debord, The Society of the Spectacle, 1967

===

“There can be an awareness of world changes without an awareness of that awareness.”

S.E. Emery and E.L. Trist

===

The greatest compliment a technology, or idea, can receive is to be replicated by humans, spreading from one person to the next. What it suggests is that the things that are most useful, functionally and psychologically, should grow in frequency in the overall population as the population becomes aware. And, yes, this is also how useless fads spread.

And, yes, that means a real revolution is a compliment to an idea.

And, yes, I am using revolution in a fairly broad sense today.

There have been dozens, if not hundreds, of books written about social contagion and how ideas spread. Most likely the two most famous are Tipping Point and Made to Stick. My main issue with them is that they create the impression you can make a revolution or actually create one which inspired an entire industry of social contagion trickery which made a joke of things. The truth is revolutions, in any shape and size, revolve around ideas that people give a shit about (even if they don’t know they give a shit immediately). In fact, no matter how hasty and impatient most of us are, the best ideas and the most meaningful revolutions involve a shitload of waiting. Revolutions don’t happen; until they do.

Maybe think of this. In normal times maybe only one in a thousand people are actively engaged in politics. In a revolutionary period, or a period of heightened awareness, maybe 50 times as many people get involved. The larger involvement is enough to create an impression, particularly in the minds of those already engaged, of society on the move. The impression is misleading, because 50 out of a thousand is still only one in 20. This means 95% of a society is still busy doing things they thought more important like eating, sleeping, family and doing their job. I imagine the trick is recognizing if that 50 times is the traction for 500 times or simply a moment in time when some people feel like they are missing something and are paying a bit of attention. Weirdly, I think most startups understand this despite the fact they are, well, as said earlier “hasty and impatient as most of us are.”

Anyway. Revolutionary ideas always develop on the ground and, if favored by success, little by little they increase their harassment of the status quo. If there truly is something like a ‘tipping point’ it would be that for the idea to reach full success they must gain a degree of cooperation from the larger population if they are to succeed in undermining the status quo, i.e., creating doubt and questioning from most of the population, and ultimately overcoming what exists. I would suggest this cooperation is always contingent upon the degree people lose confidence in the existing ideas (and things).

Which leads me to say I purposefully used revolution because ultimately any new idea needs to deconstruct the hierarchy of existing attachments – community, clique, nation, bias, etc. – a fairly integrated, interconnected, consciousness. I am not suggesting deconstructing the entire consciousness, but rather find the meaningful pockets which tap into the imagination of possibilities. For it is within possibilities in which renaissance can occur and revolution becomes the engine of change. That said. Revolutionary ideas contend with powerful opponents – people in power, people’s minds, inertia.

Please note I didn’t say technology. I believe the only thing that stops an idea from thriving in the world is not lack of necessary technology, but a lack of collective human will. It will not be technology that will create the revolutionary step forward, it will be created only by social consciousness reshaped.

What we have going for us is many studies of global values offer a broadly optimistic story of how values are changing towards valuing self-expression and a desire to live free of external constraints. They show a slow, but steady movement away from traditional values which offers new avenues for ideas, i.e., revolutions of progress.

Which leads me back to waiting and revolutions.

The more unstructured a revolution is, the less control it has over the directions in which it develops and the power structures it runs into. This is true even of ideas. This does not mean that an idea cannot spread in an unstructured environment and with some structure, and interest by media, social media and appropriate social conditions, the ideas can spread. But in either case, structured or unstructured, an idea isn’t a revolution until the revolution decides the idea is worthy of one. Hence, once again, a revolution is a compliment to an idea. the trouble is, in our hasty impatient world, you cannot hurry a compliment. It is only with patience, and a lot of waiting, before any revolution occurs. Try and tip it, try and make it stick, try whatever voodoo you do, but you will end up investing gobs of resources when it is quite possible waiting may have been your best investment. Ponder.

===

“No matter how careful you are, there’s going to be the sense you missed something, the collapsed feeling under your skin that you didn’t experience it all. There’s that fallen heart feeling that you rushed right through the moments where you should’ve been paying attention.

Well, get used to that feeling. That’s how your whole life will feel some day.

This is all practice. “

—

Chuck Palahniuk

====

“It’s never as good as you want it to be; It’s never as bad as it seems.”

—

William Chapman

====

Well. Chuck Palahniuk writes some really deep shit. Stuff that really makes you think. That said, I have to admit, when I read the opening quote a lot of things about living Life, in business and personal, made a helluva lot more sense to me.

Maybe it’s just me, but, it seems like most of Life is tainted by sense of constantly missing ‘something’ … as in something maybe better than where we are and what we are doing and feeling or in what we have done. It isn’t always this huge disappointment. It’s just like a little nagging sliver in the palm of your hand.

All the while this sense is interposed with glimpses of … well … what is actually better. We, being we humans, naturally don’t accept the sense we missed something. Therefore we begin becoming more & more careful with how we invest our time and more careful about what we do <or don’t do>. Basically, we start treating our lives carefully assuming that if we do so, we will have less sense of something missing and more glimpses of ‘the better we feel like we are missing sometimes.’

Boy.

Are we wrong.

Boy.

We sure are investing a shitload of energy chasing something I believe Life simply dangles in front of us to tease us with thoughts of ‘what could be.’

It is quite possible we should learn to accept the nagging sense of missing something as … well … good. Good as in it makes us a little more alert for ‘things.’ Maybe it just makes us pay attention a little more.

Maybe we should accept the feeling isn’t lostness nor the thought that maybe we were not on the right path in Life.

Maybe we should just accept it as a characteristic of a good life.

Anyway. All of this leads me to a quote, and a thought, I vehemently disagree with:

======

……. me reading this quote ……

“People who succeed tend to find one goal in the distant future and then chase it through thick and thin.  People who flit from one interest to another are much, much less likely to excel at any of them.  School asks students to be good at a range of subjects, but life asks people to find one passion that they will follow forever. “

David Brooks

<The Social Animal: The Hidden Sources Of Love, Character, And Achievement>

=======

That is just bullshit.

Life does not ask people to find one passion that they will follow forever. That’s like saying that I love ice cream, but I am only going to eat chocolate ice cream for the rest of my life because it is my favorite flavor.

What a potentially boring life.

What a potentially ‘missed opportunity’ life.

The whole ‘passion’ discussion makes my head hurt so badly I start rubbing my temples so hard that then the sides of my head hurt too.

Let’s be clear. It is not passion <although glimpses of passion is always fun>. Life asks you to do the best, be the best and pursue what you believes makes you the best of what you could be … that’s it.

That’s what you follow forever.

Is success achieving that ‘one goal in the distant future?’ Maybe for some. But ‘people who succeed tend to find one goal and chase it’ is bullshit. What happens if I suck at picking that one goal or maybe my sense of direction sucks as I ‘go thru think & thin’ getting to the horizon <only to find I am standing in nowhere land>?

Look.

I am all for people pursuing goals.

I am all for people being passionate.

I am all for pursuing thru thick & thin <assuming what you are pursuing is ‘real’ and not some fantasyland>.

But I am not all for putting the blinders on, the bit between the teeth and then run like hell toward some goal on the horizon. I do believe you should be inspired in your actions … but inspired is very different than passion.

Passion.   I have a passion … it is for something.

Inspired.    I can be inspired by many somethings and moments and experiences and … well … you get it.

Here is a Life truth. The people who tend to succeed are inspired … by one thing or by many things … doesn’t matter. They are just inspired people. 

===

“All the effort in the world won’t matter if you’re not inspired.”

Chuck Palahniuk  

===

All that said. Let me circle back to the beginning. No matter how careful you are, no matter how much and how hard you pursue something … you will still have a sense of having missed something. Everyone has an undercurrent sense, a feeling, of missing something.

Look. We all pursue one thing — happiness. We may couch it in some ‘idea I have’ or ‘money’ or “purpose” or, well, anything else life has to offer, but we all want, and therefore seek, happiness. I would suggest what Chuck suggested we think about is not really acceptance of ‘lesser than what we want’ but rather accept the balance Life offers us.

The balance in that we will almost naturally have some sense of ‘something better’ no matter how careful we are in managing our lives or the pursuit of some goal.

The balance of actually getting a glimpse of that ‘something’ and not having rushed thru some important moment versus the missing feeling.

Well. Having said all that.

When I read the opening quote I had a better understanding of why so many people are unhappy far too often.

Because if we DON’T accept the sense of missing something as part of living a full Life … well … that means you will spend your entire life chasing that sense <to suffocate it in some way>. If you do that, well,  that pursuit will inevitably suffocate your Life <and that is an unhappy Life>. Ponder. Maybe I am missing something. And maybe I am not.

==========

Originally posted October 2015

First. Because I am involved in business I am constantly inundated with the buzzwords associated with the “new and unique” and all the pontificators (jesters) who spout them and how people are constantly suggesting the world is changing – like it has never changed before.

Second. Because of the age I am at I am constantly inundated with how people of my generation suggest <state> how today is more difficult for people than ever before.

I admit.

I kind of chuckle when I hear all this.

I often seem to create a maelstrom of conversational misery when I state things like “change is the constant companion of every generation” … or say something like “it isn’t any more difficult for this generation it is just different.”

Frankly.

Most people my age think I am nuts when I say it.

Shit.

Most people any age.

Or think I am out of touch with what is happening around us.

Ok.

If I were sensitive, I would care. Or more likely I would care if I didn’t find quotes like this.

“… my spirit is also cheered by the obvious tendencies of the age in which we live. No nation can now shut itself from the surrounding world and trot around the same old path of its fathers. A change has come over the affairs of mankind.  … intelligence is penetrating the darkest corners of the globe.”

This sure sounds like something you may have heard on CNN or BBC from someone talking about what is happening in the Middle East or Russia.

Or maybe on CSPAN talking about the shifting global economy.

But.

Think 1850 (or abouts).

Think Frederick Douglas in a speech in NYC.

Think about the fact that each generation has faced some radical change and thought process and attitude.

Yup. The more things change the more they stay the same.

What also stays the same? Each generation gets “left behind” as another races toward what will be.

This creates friction between generations.  It is friction created because the generation always being left behind is the older one.

The one that is supposed to be smarter.

The one that is supposed to know the best.

Well.

Is this a generalization? Sure. But the truth? Mostly.

Pieces or parts smarter and know the best?  Yes. Sure.

On the whole?  Nope.

To be fair.  A minority of those being left behind actually enjoy the ride. They empower the youth. Fuel it. Guide it. Not restrict it. Those few get to enjoy a longer thrill ride.

But they are few.

On the whole the majority of an older generation holds on for dear life <a stranglehold in fact> to what they know and makes them comfortable. And it would possibly be okay if they did that and remained silent, but instead they complain about what is lost within the following generations and try and slow change.

It is too bad.

For by focusing on what is lost they neglect to have the amazing opportunity to see what is gained.

Regardless.

In the end.

Change comes upon us whether we want it or not.  As Frederick Douglas said in 1850: ‘you cannot ignore the intellect of the world.’

True in 1850.

True in 2022.

True in 2172.

Which leads me to business.

The business aspect of this thought is older generations holding on to older thoughts, or worse, older processes.

This is the craziest aspect.

Big business is always (ALWAYS) slow to change. It is part of their personal survival-thinking DNA.

But its actually death-thinking DNA.

It is death thinking because it is stratifying thinking and stratified businesses lose value in a daily basis.

Creative Destruction is all about the small (entrepreneurs) disrupting and destroying the status quo and that of ‘the big’ and through the destruction they begin recreating what is right and good for the economy.

So. After reading that you may think “old” entrepreneurs would be part of the minority “happy few change agents” (the few who recognize that the more things change the more they stay the same).

Well.

Nope.

Most typically they are actually the worst ‘non-change’ offenders.

Yes. All generations exhibit more conservative less risky behavior as they age. But. Successful entrepreneurs, turned successful independent business owners, seem to most often exhibit this conservative (on steroids) behavior. My guess it is driven mostly by fear of losing what they gained (by the way, thinking this way isn’t exactly a stupendous growth strategy nor a healthy business environment if you want to have younger people as employees). But I also believe there is an aspect of refusal to let go of things that brought them that success.

It is slightly strange, but that which made them successful they now disregard, and have discarded, under the guise of “maturity” or ‘mature businesses need to be managed differently than growth businesses’.

Oh.

And it is all compounded by their belief that past failed attempts should be avoided (even if someone has a thought on how that “failed” scenario could be viewed differently and therefore maybe the learning from that experience may have been flawed).

Now. I am not suggesting all past experience should be ignored. Or that successful entrepreneurs need to completely relive their aggressive risk (but smart) behavior that carved out their success. But older business owners need to let go of some ‘beliefs.’  Not because they are wrong, but rather because they are wrong ‘now.’ (note: yes, context matters, even with beliefs)

In addition sometimes new people provide new perspective on their growth (success & failures) experience.  The new people possibly have just seen “from the other side” and discern different learnings. They see what Taleb called “half invented ideas” and know how to fully invent them.

It is fresh perspective.

And most independent business people lose perspective as time goes on because they have cocooned themselves within their “successful behavior” <and their successes>.

Regardless.  Let me end with several overarching thoughts.

Each generation faces radical adversity.

Each generation facilitates extraordinary change (beneficial as a whole).

Each older generation is extraordinarily reluctant to release that which is comfortable to them (and what they “know” … or believe to know).

And, lastly.

We older folk, manager types, should reflect upon this.

Why?

Because we are managers. And we are managers of those who will beget what will be better than what we have done or created.  We are mangers of the future. That doesn’t diminish what we have done. And we should embrace the fact we have created an environment for others to go farther than we were able to go.

We wonder why managing young people is so difficult?

Well.

It is not because of some pop psychology generational differences.

It is because we are holding them back (in general). It’s like trying to tame mustangs in the Wild West. Except we, unlike the savvy old cowboys, don’t reflect on the beauty of the wildness of the mustang as we try and tame them. We simply see the wild untamedness and believe it is a shame they are so wild.

Older managers, to be successful, need to admire the beauty of the untamed.  And not seek to break the mustangs but rather guide their energy to enable them to take the herd to the heights it deserves.

A poetic metaphor (bad one)? Maybe.

But certainly something worth pondering.

All I really know is if you look close enough, pay attention to what really matters, the more things change the more they stay the same.

—

“All morons hate it when you call them a moron.” –

Holden Caulfield <Catcher in the Rye>

—

Morons is a harsh word and a harsh concept, but, let’s face it, most of us have experienced that maddening discussion where we explain that seemingly simple concept or that seemingly simple common sense point of view to someone and not only can they not grasp it, but may actually argue a completely moronic point of view that flies in the face of:

<1> facts,

<2> truth, or maybe even

<3> common sense.

In fact during the discussion we may even try several different approaches to the idea, using every metaphor <or parable or analogy> within reach to throw into the discussion that we think the person should reasonably be capable of following.

In the end, sometimes we succeed, mostly we fail and always it is painful <to us> and obviously moronic <to us>. It is painful because , yes, there are morons.

It is here I will bring up the idea of intelligence <despite the fact it may sound odd in a rant on morons>.

First.

Just to set the groundwork, most everyday functions of modern life require an IQ of around 90. Those functions include driving a car, mailing a letter, paying bills and making a bank deposit. The more specialized the function, the more intricate, the higher the level of intelligence necessary.

Second.

I am not using the term ‘moron’ as a classification of any mental deficiency despite the fact that technically ‘moron’ translates to denoting a mild mental deficiency. I am going to suggest being a moron denotes a certain deficiency just not a mental one. Therefore <here is where I link intelligence and the topic of morons> we can dispense with the idea that morons are stupid or have a lack of intelligence.

Morons are not stupid – the deficiency within morons, or being moronic, has nothing to do with intelligence <or at least IQ>. Most morons have IQs at or above 90 <I made that up but I tend to believe it>. Let me take it one step further. Try this on for size. You cannot be a moron unless you actually are intelligent. Yup. I say this because morons are actually people who have intelligence … but they waste it either by using it <their intelligence> poorly or misusing it or not even using it at all.

Wow.

Bet you didn’t think I was going to head down that path, did ya?

Morons are actually intelligent? Yup.

Morons are simply purposefully ignorant … but they are smart.

Uh oh <warning … warning ...>.

That means morons are as intelligent as you and I <okay … maybe at least me … you are probably smarter and this is simply my issue>.

All that said it suggests that the moronic issue resides elsewhere than intelligence.

Robert Heinlein said that stupidity characteristics <or characteristics of morons> are actually tied to ignorance <so I am going to steal that idea because I agree with Bob>.

He suggests that stupidity cannot be cured using money, remedial education or some governmental edict because inevitably it resides within a different reason – a purposeful or intentional ignorance.

Purposeful.

Hmmmmmmmmmmmmmm …

This means that morons actually know something to be wrong with themselves <it may be subconscious but somewhere within they understand>. They are intelligent enough to understand and, yet, rather than correct themselves and abandon that ‘something’ they practice intentional ignorance clinging to that ‘thing’ and inevitably insist that they are right and everyone else is wrong.

And this is where morons are dangerous.

Very very dangerous.

—

“Because, fanaticism and ignorance is forever busy, and needs feeding.

And soon, your Honor, with banners flying and drums beating, we’ll be marching backward, backward, to those glorious ages of the 16th century, when bigots burned the man who dared bring enlightenment and intelligence to the human mind.”

Clarence Darrow <Inherit the wind>

===

Morons march backwards. Busily marching themselves and trying to herd the rest of us backwards to some glorious age.

It is a Life truth that fanaticism & ignorance is forever busy <and a busybody>. I fully understand that fanaticism and ignorance are often impossible to extinguish, but that doesn’t mean it should be tolerated. Particularly if it is actually harmful.

Regardless. Tolerance, in the end, is an acceptance of the morons. And with this acceptance, albeit grudging acceptance, the morons simply see it as permission to be moronic and they gladly step up <in their forever busy way of theirs> and do harm. Harm in the form of stopping <or even reversal> of progress — harm in marching us backwards. Or they teach and promote falsehoods to others <others including children which is disturbing> with the hope that this younger generation will grow up and can possibly march us backwards.

All this translates into a lot of time and effort and energy lost as ignorance and its byproducts step up and suck time & energy from progress.

Ok. A Bruce thought.

I believe we can no longer afford the luxury of moronic ignorance or tolerate the presence of morons. Tolerating them leads to the creation of a sense that this moronic ignorance actually equals some sort of knowledge <which then makes them some sort of “knowledgeable person” and you know where that leads – ‘trouble in River City’ to quote The Music Man.

==

“<there is a> … false notion that my ignorance is just as good as your knowledge.”

Isaac Asimov

==

Morons are wily. They have the notion that their smarts, combined with their purposeful ignorance, is just as good as real unfiltered knowledge. This is tiring to deal with. In fact, if you find yourself surrounded by morons, rather than just shake your head, you have to purposefully accept the challenge to deal with their moronic thinking with the knowledge that they actually have the intelligence to be non-moronic <but actually choose to be moronic>. Wow. Just typing that made my head hurt.

It would take a monumental effort to create the unlikely evolutionary change where morons become extinct <that may be an unattainable objective but it is certainly an admirable objective>. And it will take your best monumental effort to deal with a moron because there are instances where the lines are blurred and where argument and debate and discussion regarding two sides of an issue are actually warranted.

But.

You should seek solace in that there are also issues where right is right, and wrong is wrong, and anyone who argues it looks like the guy who believes Yoda exists somewhere and The Force can be attained with focus & practice.

Oh.

Here is where morons really thrive. Numbers & science & studies & statistics <oh my>.

Science is smart and science is stupid. Both are true and there could be studies done to prove it. One of the smart/stupid things about science is something called the ubiquitous study. They are excellent scientific research formats but while all studies <and most research in general> are interesting they do not reveal eternal, all-encompassing truths.

They simply provide a glimpse into one small, carefully cordoned off area of interest. Extrapolations from the data are based on statistics and therefore do not necessarily apply to everyone and everything. I say that because in today’s world we seem to find exorbitant comfort worshiping at the altar of the ‘numbers’. All of us seem to be considering study results and numbers to be the indisputable truth.

What a fantasy.

But it is often a fantasy land morons live, eat & drink in <and thrive in like a bacteria in a petri dish>>. Numbers are their friends and constant companions.

Huh?

Morons thrive on the isolated statistic.

Some random factoid or piece of information that has no context nor admits it has Truth only within a limited set of circumstances. And they win a shitload of debates using this technique.

How does all this happen?

Well. It sounds simplistic, but I believe we allow it to happen for a couple of reasons. First is a well-intentioned, but subverted belief in freedom of speech. Subverted because inevitably it is often simply ‘freedom of opinion’ these days. What I mean is that we often do not demand accountability for facts with opinions. We feel it isn’t worth investing the energy to make someone fully accountable for their opinion.

Second is ‘opinion’ forces us all to seek something tangible in which to reach some conclusion therefore we seek statistics or numbers to identify truth <and isolate something we can all agree on>. And numbers do not necessarily translate into Truth. Especially isolated non-contextual numbers. I could also argue that we too quickly accept something as a fact without attaching the context that makes it factual.

In the end we seem to be damned by a society that has ingrained in us this strange belief that because we encourage freedom of speech and freedom of thought that all ideas deserve respect and consideration that no one individual <or idea> is “better” or more “worthy” of consideration than any other.

What a bunch of bullhockey.

This has created an environment in which any moronic idea can hover around like an aggravating gnat as legitimate idea.

It is crazy.

A moron is a moron.

A moronic idea is a moronic idea.

It is time that we learned to have the balls <or spine if you are a woman> to call out the morons.

Morons don’t like to be called morons.

Why?

Because they are frickin’ intelligent enough to know better than skate by on shallow feelings and beliefs.

And all the while you must swim in the shallow end of the intellectual debate to debate with them you must be careful of your own ignorance more than theirs because purposeful ignorance does have a sneaky way of creeping up on you.

What I mean is that it is easier to be a moron than to not be a moron. It takes less work, intellectually and curiosity, to maintain an ignorant point of view than it takes to not only grow personally but to actually help a moron grow <which is a quite taxing job>. Frankly it is just easier to quit debating than to take on a moron. I imagine it becomes a test of character.

Regardless.

I imagine in the end that is my point <the test morons give us day in and day out>.

Morons are morons because they are smart enough to engage in purposeful ignorance.

To be ignorant on purpose?

Yikes.

You would have to be a moron.

But.

In the end morons hate to be called morons simply because they are smart enough to know they could do, and be, better. Even morons know somewhere under their purposeful ignorance they should be better than what they are. I imagine the only way to beat morons is to actually get them to face that fact.

Wow. There is a tough job.

But. We cannot let the morons win. Purposeful ignorance is a disease. A disease that can affect entire civilizations & cultures. That thought makes it scary to even think about tolerating the moron. Ponder.

Earlier today I reshared my thoughts on the lack of civility in political rhetoric and how that fosters an environment of violence – either unacted upon violent thoughts or actual violent actions. I even wrote ‘the politics of resentment’. Which leads me to Trump. Violence has always bubbled below the surface in America, but where I lay a large burden of the blame on Trump is for using it as a tool of “America Greatness”, i.e., the violence is done by patriots passionate about their great America. It really was not that long ago that in 2015 and 2016 the Trump cult was being shaped with violence.

It seemed like just another day and another violent Trump rally. The incidents kept piling up.

Chicago protest fights. A Black Lives Matters protester was sucker-punched by a white bystander at a rally in Fayetteville, North Carolina. A young black woman was surrounded and shoved aggressively by a number of individuals at a rally in Louisville, Kentucky. A black protester was tackled, then punched and kicked by a group of men as he curled up on the ground in Birmingham, Alabama. Immigration activists were shoved and stripped of their signs by a crowd in Richmond, Virginia. A Latino protester was knocked down and kicked by a Trump supporter in Miami.

At that time I said this version of America is not the America I know, the America I want nor is it America anywhere near great. While I remain steadfast on the latter two, on the first I was wrong. I now know the Trump America and it is violent.

It makes me angry.

It disturbs me.

Just to remind everyone, one of the most disturbing moments, one which truly made me angry, was angry as I watched a protest in Chicago devolve into what could only look like a riot to the entire world.

Another reminder. A Republican, at that time, said: “Tonight the seeds of division that Donald Trump has been sowing this whole campaign finally bore fruit, and it was ugly.”

I am angry because Mr. Trump knew what he is doing. He was playing with fire. Playing it as close to the fire as he could without getting burned <or burning down the house> because in his own pea like mind he has decided that this warped version of passion will energize change and ‘winning.’

Just as he has shown a complete disdain for a ‘good win’ versus a ‘bad win’ he also shows no signs that he understands the difference between ‘bad passion’ and ‘good passion.’

That is the sign of an incompetent ignorant lazy leader.

I am angry.

I am not angry at America or its people or even most of Trump’s followers; I am angry at a person who wants to be the emperor who has no clothes. He offers only platitudes of ‘deals & wins’ as solutions to any issue he is asked about and, worse, simplistically twists the “us versus them” narrative into “we good people & they bad/evil people” platitudes.

He skates on the slippery superficial surface of emotion and an enhanced feeling of irrelevance <or being marginalized> from a minority of the populace who has now found a voice.

I remain angry even to this day.

And I get even angrier because Trump, to this day, assumes no, none, nada, whatever version of “zero” you want to apply here … responsibility for anything.

It is never his problem. It is never his issue. It is never anything but ‘the bad people’ <media, people who do not agree, Muslims/Islam, Mexicans, immigrants, stupid elite, etc.>. It is never him.

This despite the fact he is the common denominator.

And this also means, to Mr. Tump, he is never responsible for his words.

We are all responsible for the words we say. Everyone.

That said.

It most likely took me far too long to understand this, but while freedom of speech is an equal freedom for all & everyone, the responsibility tied to that freedom is not equal. Responsibility increases upwards. The larger the forum, the more impact as a leader I have, the larger the actual managerial/actionable responsibility the leader has AND the larger the responsibility to the speech portion of my freedom I have.

Trump acts, and has always acted, like he has no more responsibility with regard to what he says than the guy sitting at the end of the bar after a 10 hour day drinking his 5th draft beer with his buddies bitching about the world.

======== Trump supporter ==========

A leader has a responsibility to listen to his/her people but any good leader knows you don’t incite latent negative emotion within an organization … you show you listen, unite and give specifics on how the organization will progress from that point on.

Lastly.

I am angry because I have run across these faux business leaders in business and they are the worst of the worst. They are hollow of anything. And blanket their hollowness with superficiality or faux emotion. And, most importantly, they make nothing great.

Trump is particularly skilled at manipulating his version of the public to his own ends. And, in that, he doesn’t even recognize his divisiveness <which is frightening for someone who was leader of the free world>. I believe he doesn’t recognize the divisiveness because he lives in an alternative universe in which everyone else is wrong and the problem and protestors never have a valid reason and anyone not in ‘his crowd’ must be unpatriotic.

Mr. Trump, assuming he actually desired to be a president, never understood all citizens are his crowd. You either decide to try and unite by listening and convincing them of your path to ‘greatness’ or I imagine you just let them rot somewhere as you, and your followers, shun them. And, well, that’s what he did. And by shunning them, while fostering a violent attitude, he gave implicit permission to be violent as long as it was targeted to those he shunned.

I cannot remember in my 60something lifetime anything like this.

And, yeah, I am still angry.

And, if I am honest, a little nervous certainly unsettled and, well, maybe a little scared.

This feeling did not come easily.

And I know exactly when it happened. It was a March morning in 2016 when I discussed my anger at Trump’s lack of assuming responsibility after the Chicago rally incident and it happened as I said “I have never seen this before in my lifetime.”

Because I do know where I have seen it before. This is the divisiveness of dictators and autocrats. I hesitated to use examples from the past, but the names came very very close to crossing my lips. It was an uncomfortable feeling to be that close to comparing Trump to some of the worst of the worst leaders from past history. And what got me that close to uttering the examples is that instead of making a call for discussion and debate he insists on calling for silence and authoritarianism <absurdly under the guise of ‘freedom of speech’>. To be clear, I no longer hesitate to draw these comparisons. To be clear, as he harkens back to the ‘good ole days’ he even seems to encourages violence <under the guise of “we are so weak and need to be strong again”>.

This is bully logic.

Trump disavows violence and yet encourages it. He encourages a consistent ‘strong message’ <however you, the followers, would like to deliver that message to ‘them’> of silencing dissent, silencing debate, silencing real solutions, silencing critics and silencing competitors. And he fills their silent space with bombastic platitudes of deals & wins and divisive rhetoric.

While he’s narcissistic, self-absorbed, power hungry/crazy and driven by either greed or ‘winning by any measure” I almost think we are seeing a public case study example of the Dunning–Kruger effect.

This is a cognitive bias in which a relatively unskilled person suffers illusory superiority. This translates into mistakenly assessing their ability and believing their skills, and themselves, to be significantly better than what it actually is. Dunning and Kruger attributed this bias to a metacognitive inability of the unskilled to recognize their own ineptitude and evaluate their own ability accurately. When Trump looks in the mirror he sees only something superior to everyone else … maybe even superior to America itself.

Anyway.

I am not a huge follower of politics but it seems to me that consistent violence at the scale of 2016 was rare in American politics, but now it has almost become the norm.

And I am still angry at Mr. Trump.

Angry at his overall lack or personal responsibility. Angry at his disdain for the power of words. Angry at his lack of understanding of freedom of speech as it pertains to leadership. Angry at his lack of desire to try and convert dissenters, but rather silence or eject/reject dissenters.

Angry at his hollowness <because I want a leader who is full of a robust vision beyond deals & wins>.

And, mostly, I am angry at what he has done to America.

He never had any interest in making America great, he simply encouraged us to hate.

And hate is the foundation for violence. Ponder because this is important.

===========

“We may not be able to stop all evil in the world, but I know that how we treat one another is entirely up to us. I believe that for all our imperfections, we are full of decency and goodness, and that the forces that divide us are not as strong as those that unite us.”

—-

Barack Obama on January 12^th 2011

===========================

<written June 14, 2017 the day Republican politicians were shot on a softball field – but relevant today>

On a day which we are faced with someone who decided to take a gun and shoot politicians, and appear to target politicians, I am reminded of several things.

The first thing is the rhetoric.

The rhetoric of the citizenry, but mostly the rhetoric of our elected leaders. I say that because words have repercussions.

Yes.

I do believe in personal responsibility and choices are made by individuals.

But I also believe leaders lead with words <because most of us cannot view their actions>.

And if our elected leaders treat their words as if we will not remember them forever.

And if our elected leaders treat each other as if they are truly enemies <and even use that word on occasion>.

And if our elected leaders treat each other as if the opposite’s behavior is unfathomable behavior for sane, moral people.

And if our elected officials treat each other with verbal hyperbole as the standard rhetoric discourse … and the highest of the elected leaders, the president, tosses out the word ‘unity’ on occasion but 99% of the time does nothing verbally or behavior wise to unite … well … the electors will be tempted to do as leaders do.

We need to calm our rhetoric. We need to remind ourselves what we teach our children — that you don’t always get what you want and that most progress is made in mutual effort.

We all need to be speaking more calmly and acting more civilly, but we should be demanding our elected leaders do so. I get angry with how they act and what they say because it suggests to people that is behavior we should all embrace — and it is not.  Stop, and stop it now.

The second thing I am reminded of is one of the best speeches President Obama ever made.

To share my thoughts I will borrow <steal> liberally from a NY Times article written by Helene Cooper and Jeff Zelenyjan. The article was Obama Calls for a New Era of Civility in U.S. Politics and it shares the speech Obama gave on January 12^th 2011 in Tucson after the shooting of a US Congresswoman and the deaths of 6 other people.

Apparently Obama wrote much of the speech himself the day before. I suggest everyone read the speech, but today I will share highlights because it is a nice reminder on a day on which we need some reminders.

President Obama offered the nation’s condolences to the victims of the shootings, calling on Americans to draw a lesson from the lives of the fallen and the actions of the heroes, and to usher in a new era of civility in their honor. Obama directly confronted the political debate that erupted after the rampage, urging people of all beliefs not to use the tragedy to turn on one another. He did not cast blame on Republicans or Democrats, but asked people to “sharpen our instincts for empathy.”

It was one of the more powerful presentation of words & thoughts I have ever heard urging Americans “to expand our moral imaginations, to listen to each other more carefully” and to “remind ourselves of all the ways that our hopes and dreams are bound together.”

“At a time when our discourse has become so sharply polarized, at a time when we are far too eager to lay the blame for all that ails the world at the feet of those who think differently than we do,” he said, “it’s important for us to pause for a moment and make sure that we are talking with each other in a way that heals, not a way that wounds.”

He eulogizing the six people who died and asked for prayers for the wounded, including Representative Gabrielle Giffords, who the authorities said was the target of an assassination attempt.

He warned against “simple explanations” and spoke of the unknowability of the thoughts that “lurked in the inner recesses of a violent man’s mind.”

He suggested that the events should force individuals to look inward, but also that they should prompt a collective response against reflexive ideological and social conflict.

While the tone and content were distinctly nonpolitical, there were clear political ramifications to the speech, giving Mr. Obama a chance, for an evening at least, to try to occupy a space outside of partisanship or agenda:

“If this tragedy prompts reflection and debate, as it should, let’s make sure it’s worthy of those we have lost,” Mr. Obama said. “Let’s make sure it’s not on the usual plane of politics and point scoring and pettiness that drifts away with the next news cycle.”

“If, as has been discussed in recent days, their deaths help usher in more civility in our public discourse,” Mr. Obama said, “let us remember that it is not because a simple lack of civility caused this tragedy — it did not — but rather because only a more civil and honest public discourse can help us face up to our challenges as a nation, in a way that would make them proud.”

In the end.

No, I do not believe we will learn anything from today’s event <or the other shooting events that cost people’s lives today> but maybe, just maybe, we can start talking to each other like we don’t want to shoot the other person if given an opportunity. That is a good start.

=============

“It is always important to know when something has reached its end.  Closing circles, shutting doors, finishing chapters, it doesn’t matter what we call it; what matters is to leave in the past those moments in life that are over.”

Paulo Coelho

===============

“When you start to suck, stop.”

Kristen Hersh

=============

So. This is mostly about business <although, I imagine, some aspects bleed into Life>.

In business we create false endings all the time. And I mean ALL the time. Milestones, quarterly objectives, standards, etc. We do this not just because people have a tendency to work better aiming at something but also because we suck at knowing when something has naturally reached its end.

Now. I have written about stopping, or closing down, when you start sucking and how difficult that is.

Back in 2012 I said “sucking is like quicksand.  The harder you work to stop sucking the further you get sucked down into suckedness.”   A fun idea to write about, but that is different than recognizing an ‘end.’ That is simply not recognizing you have given all you can and it is all downhill from there <diminishing returns>. I have written about ‘periods’, the stop punctuation, and the art of knowing when to stop. A fun idea to write about but that is different than recognizing an ‘end’ … that is simply about not recognizing when you should shut up.

This post is about knowing, and I mean really knowing. when something has reached its end. Knowing that it is time to close, close up … and move on.

Uhm. This is hard. Really hard.

And, speaking for myself and how I think philosophically, I know I make it even harder. I once wrote about running through the end of project, I called it “riding to the buzzer.” Riding through things you are working on makes it a little more difficult to recognize whether you ran through a milestone or through its natural end. I say that because here is where a natural end truly becomes sneaky. 99% of the time it doesn’t appear as some brick wall or solid stop.

Sure. ‘The end’ most likely does have a stop sign around if you pay attention. More often than not any sign there is, is most likely covered up by some overgrown bushes which have never been trimmed. It seems a little strange because one would think we business people would be better at seeing ends and when to close up on something and move on. I mean, what the hell, business is strewn with milestones, objectives, deadlines and a slew of ‘people created’ ending points. Yet, most business people suck at the really important ability to know when something has reached its end.

We are not particularly good at it with regard to a company <uhm … companies actually do have life spans>.

We are not particularly good at it with regard to employee initiatives <once in place we have a nasty habit of thinking it should be an ongoing ‘organizational culture tool’ which enables consistent behavior>.

We are not particularly good at it with regard to existing products & services <what happens when there is actually something better to be offered?>.

We are not particularly good at it with regard to sales objectives <what happens when our stated audience is … uh oh … sated?>.

In fact. What we are particularly good at is getting whatever it is that we want done into a “doing” mode and then developing a whole slew of ways to nudge it down the road. I imagine if I stick with that metaphor I could suggest we suck at not seeing any stop signs because we are too focused on nudging and tweaking the engine and replacing shoes so people can keep walking down that road. But ‘being over’?

Whew. We hold on way beyond the sell date. Everyone does <me included>. It is natural.

=========== 

Letting go. Everyone talks about it like it’s the easiest thing. Unfurl your fingers one by one until your hand is open. But my hand has been clenched into a fist for three years now; it’s frozen shut.

All of me is frozen shut. And about to shut down completely.

Gayle Forman 

================

It is natural because of the dreaded “what’s next?”

Yeah. In order to acknowledge an end, to close up shop and move on, you have to know what’s next. And not only that … you kind of have to already have a plan in place or at least a road to bus everyone over to where they can get off and start walking. Maybe that is where we business folk suck the most. It’s not that we don’t know when to stop we just don’t know how to start again. Start anew.

About the only time we are actually good at it is within a ‘forced end.’ As in … we have no choice.

As I typed that I thought about, well, a different kind of business — the business of having a band and the arrival of the Foo Fighters after the death of Kurt Cobain:

============

“There were people that really resented me for starting this band. ‘How dare you start another band?’   They asked me ‘Why did you decide to carry on and make music that sounds like Nirvana?’ and I said well, wait a minute – like, loud rock guitars, and melodies, and cymbals crashing and big-ass drums?

‘Cause that’s what I do. What do you want me to do? Make a reggae record?”

Dave Grohl

<Foo Fighters>

============

When viewing the music industry and bands and individual artist you can find a lot of examples of forced ‘doing what needs to be done and moving on’ as well as ‘well, it is time to move on’ type endings <we business people should think about that a little>. When forced, talented business people do what needs to be done.

Unfortunately most of business doesn’t really create this kind of ‘forced decision.’ Most times we simply try and squeeze whatever we can out of whatever we have. And we squeeze until there is nothing left <way beyond the ‘end’>.

Ok. What to do. This is solvable and relatively easy in the scheme of things.

It is a version of ‘planned obsoletion’ <which I have always been a HUGE fan of in business>, but your senior management team needs to sit down on occasion and not do ‘blue sky thinking’, but hunker down like a military plan of action and say “we won this ground and what ground do we attack next.” This includes an attitude which says we will aggressively pursue that plan <so it is not just a plan but a plan of action>.

Far too often we look at the ground we have won and seek to consolidate it and, well, consolidate it. Squeeze and squeeze and squeeze. And, on occasion, we fool ourselves into thinking we are truly exploring ‘what’s next’ by saying ‘let’s take that hill just outside of the area we currently occupy.’ We make it sound like some massive effort that will refresh us. Instead we are investing significant resources on a less than significant objective. I am certainly not suggesting that incrementalism does not have a role in business strategy but rather we far too often use incrementalism to ignore the stop sign we just walked past. I am not a big SWOT analysis guy nor am I a big ‘white space’ business guy. I am more a pragmatic “this is who I am and this is what I am good at and I don’t care who I may compete against or what they may be currently doing I believe ‘these x’ people will like what I have to offer and I am going to go get it” business guy.

In a growth situation <which, by the way, I tend to believe any healthy organization should always be in> you should be seeking to grow. To expand. To think of ‘saturation’ as a swear word. To always be thinking about how to shake-the-etch-a-sketch so that stagnancy <in sales, attitude, behavior, thinking> never sets in.

To be clear. Sure. I believe you should always talk with your innovations/new product pipeline people because they may have some new widget up their sleeve you can go and expand your business with but, more often, you will be successful by looking at what you have now and finding new ground to attack with that. I have found your new widgets just have a tendency to cement the ground you have already won more often than not. Keeping with the military analogy I often tell businesses to think of their business modeling with an ‘occupation force’ team with a separate “attacking army” team mindset. Especially if you are in a growing category you almost have to have a “win this ground and move on” attitude or you can get stuck in a grind-it-out business war.

Regardless. It is important to know when something has reached an end. If only because it permits us business folk to close it off, leave it behind, not invest more energy squeezing something that has really ended <even though we do not want to admit it> and move on to the next chapter of our business life.

============

“Do not fear to lose what needs to be lost.”

Sue Monk Kidd