===========

“For in some ways the world was like a shopping centre, and he himself was a doubtful customer, often ineffectual, being talked into buying things he didn’t want, things indeed which nobody in their right mind would want to buy.”

Margaret Mahy

=================

I admit. Similar to most people I have always thought of choices and decisions as forks in the road … go this way or go that way <although I have suggested in the past that Life is a game of chess with choice making>.

But what if choices are like a shopping center?

What if the world exists as a shopping center of choices and decisions in which you can be bamboozled into some choices or maybe out of sheer exhaustion you just buy something or because this one store is more convenient you buy that choice; never seeing another choice in the store on the other side of the shopping center?

Well. Let’s be honest. That sounds more like reality with regard to choices and decisions that some simplistic ‘fork in the road.’

===

“Why can’t I try on different lives, like dresses, to see which one fits me and is most becoming?”

Unknown

===

“Explain the value and justify the cost.

People don’t mind paying; they just don’t like to overpay.”

Chris Murray

===========

Anyway. Life decisions.

You know something? We bitch & moan about making decisions and the angst over Life choices, but, in general, we don’t really mind making them. Generally speaking we make about 30,000 of those suckers daily.

We just don’t like to overpay for our decisions and choices.

And that is where choice shopping centers screw us up. We wander into stores looking at crap we think would look great on us, and maybe we even buy it, but when we get home it not only doesn’t look as good … it looks like shit <or stupid>.

Uh oh.

It is non returnable.

It is non refundable.

You own it.

The choice, the one you made, is yours.

And maybe we made that choice because some ad suggested it or something in the store whispered in our ear or we even get some good sales pitch or someone we respected suggested it would be a good choice. In all cases we are, in some form or fashion, explained the cost of our choice <by Life in this metaphor>, we think we see the value, and then we decide to pay or not pay. That is the value equation.

But here is the biggest problem with regard to thinking about choices as a shopping center. You cannot leave the shopping center having bought nothing. Buying nothing is not really an option.

Yeah. I just said that. You will not leave empty handed.

And I think most of us know that <even if we do, on occasion, simply decide to make … well … no decision> because we know that we tend to seek reasons to make one choice over another. And that makes me think about the fact there may be nothing worse than thinking you have a chance when you don’t have an ice cube’s chance in hell.

Thinking you have a chance is normal. In fact it is so natural to think it you almost have to convince yourself that there really truly is no chance. Here is what I mean. Standing in some store in the choice shopping center, and maybe you have visited five stores already and bought nothing you end up thinking even that one choice that is maybe just not your color or not exactly your size or, well, you get it; you convince yourself you have some chance it will end up looking great on you.

This thought process gets reinforced by Society which is constantly seeking ways to convince you that that ‘no chance’ is simply a sign of pessimism or lack of ‘positive thinking’ <or … “it would fit you if you only worked harder” type shit advice>.

Well.

That is bullshit.

No chance is no chance.

In fact I would suggest a sliver of a chance is still no chance.

A shopping center of choices always offers you, uhm, choices. They may not be perfect and in fact you may find that all the stores with the good shit are closed that day and the only choices you can buy are in the dingy Dollar Store.

Regardless. Life is more often than not about making choices on where to invest energy rather than a simplistic ‘right versus wrong’. Investing energy in ‘no chance’ situations are a drain.

Most good choices have nothing to do with ‘beating the odds.’ Most are about honestly assessing chance and probability.

I am certainly not suggesting this is easy.

Having been to dozens of shopping centers where every store fights to sell you something shouting at the top of their lungs ‘you do have a chance,’ I fully recognize it absolutely sucks to have no chance let alone admit to yourself “no chance”.

I take some solace in the fact that I know what sucks more. Thinking you actually have a chance when you do not. And I fully recognize the suckiest decision of all … not even going to the shopping center. Even if you hate shopping showing up at the shopping center is what it is all about. It seems almost weird to even suggest this, but simply showing up can have dramatic consequences.

Yup.

Even something as unspectacular as ‘showing up’ can be a choice which has dramatic consequences to your destiny.

We far too often think of fate when looking in a rear view mirror.

We far too often think about fate when looking at choices as “this way or that way.”

We far too often think about choices, and the choices WE made, which actually led us to the place where we saw what we saw in that rear view mirror rather than all the other choices that possibly impacted ‘fate’, i.e., we far too often reflect linearly or ’cause & effect’ rather than complexity.

We far too often think about the sea in which choices are made as something controlled, and controllable, by us rather than some invisible hand.

And I imagine, we far too often rarely think about showing up as a key choice.

===========

“No matter what choice you make, it doesn’t define you. Not forever. People can make bad choices and change their minds and hearts and do good things later; just as people can make good choices and then turn around and walk a bad path. No choice we make lasts our whole life. If there’s ever a choice you’ve made that you no longer agree with, you can make another choice.”

Jonathan Maberry

===========

Anyway.

I tend to believe most of us do not think of Life choices in a shopping center like way because it can seem pretty overwhelming. In addition, it possibly forces us to think about how easily we are bamboozled in a retail environment to buy shit we don’t need, or buy shit that isn’t really good for us or even buy shit that doesn’t fit us.

It is much simply to say “right or left” or “this way or that way.”

Unfortunately.

Life is just not that simple.

Unfortunately.

Choices are just not that simple.

More often than not we are, well, a doubtful customer, often ineffectual, being talked into buying things he didn’t want, things indeed which nobody in their right mind would want to buy.”

That sucks.

Ponder.

=======

“I am the sea and nobody owns me.”

Pippi Longstocking

======

i would fight myself if i could

(letthechipsfallwheretheymay)

========

So. “Not being owned” sounds like a simple thing. Yet. Over and over <and over> again we permit something, or someones, to own a part of you.

It can be direct or it can be indirect.

It can be consciously or subconsciously.

To be clear.

This is not a society thing <albeit society is a nasty twit on occasion>; this is a self thing.

And this is not a corruption thing <albeit money is a nasty twit on occasion> … this is a self thing.

So what do I mean by a self thing?

One of the very very few things you can actually control in life is “self ownership.”

Owning who you are as a person. Owning your integrity. Owning your character, dignity and moral compass. And, I imagine, owning your behavior & attitudes. These are all things clearly in your control. These are all things, clearly, you own.

Now. This ownership isn’t easy. It isn’t because what you own, well,  there are a shitload of people and things and Life are constantly seeking ways to steal it. Yeah. I said steal. They try to wrest all of, well, “you” out of your control so they can steal it and replace it with something they would prefer (or want).

Please note: I will also say owning a good security system will not do shit for you.

You need to learn self-defense. And by self defense I actually mean defending against your self <and not someone or something else>. You have to choose to fight – that is your choice.

Fight against some nasty instincts <which more often than not head you in the wrong direction>.

Fight against temptation <of which the world has an endless array it constantly parades in front of you>.

Fight against some internal mind games <think doubt, fear, acceptance, etc.>.

Regardless. Many of us flippantly state “I am my own person and nothing owns me” and, yet, under the glaring spotlight of truth & reality we will find that more of us is owned by someone or something than we would like.

So what do we do when that happens?

Many of us shrug our shoulders when faced with this harsh truth and say “those are not the important things” or “that’s just Life.”

Well. Here is some harsh truth you better get a grip on. It is not ‘just Life’ and they are not just ‘little unimportant things.’ It is your Life and they are your things.

More of us should stop, take a moment, and think about whether we want to react to external ownership efforts <stealing> or proactively “fight myself” over the right to own myself. Yeah. Sometimes you not only have to be aware of what you own, you also have to be aware enough to fight your instincts to let them be stolen. Let them? Yes. We do it far too often because its either not important enough in that moment or maybe just too hard to fight at that moment. Be careful. Be careful because those moments can add up fast.

Anyway.

Each of us is the sea and no one owns a sea. Do not be owned.

Ponder.

————————

Come as you are, as you were

As I want you to be

As a friend, as a friend

As a known enemy

Take your time, hurry up

The choice is yours, don’t be late

“come as you are”: Nirvana

————————–

The world, and society, can make Life a bitch to live sometimes.

Be yourself … but behave like we want you to behave.

Think for yourself … but here is how we think you should think.

Be different … but remember we love consistency.

The world expects you to be an individual and even encourages uniqueness in a variety of ways and, yet, encourages a high degree of sameness, i.e., conformity. All the expectations create a shitload of personal conflict on what to do, how to act and what is right & wrong.

The lines in all of this are thin. Frightfully thin. And, yet, day in and day out we are often walking this thin line.

Life can also throw in an additional curveball.

While encouraging you to believe that the choice, and choices, are all yours to make, uhm, it also says don’t be late. In other words, take your time, but hurry up. Life suggests you make your choices wisely, but fast. Let us call this “patient urgency” or maybe even “make haste slowly“. As a consequence of this constant suggestion to hurry up, we tend to lean on past experiences.

Uh oh <part 1>. There is a gap between the actual experience and the memory of the experience. Experience, more often than not, is complex while our memory, more often than not, is simplified into some executive summary of the experience <let’s call it a memory imprint>.

Uh oh <part 2>. There may actually be a gap between the complexities in reality and our ability to realistically experience it. Let’s just say that we tend to view reality heuristically <mainly because of that ‘make your choice but hurry’ thing>, i.e., shortcut thinking. What this means is that we don’t truly see reality, but rather a simplified translation. Unfortunately, this simplified version naturally incorporates some blind spots and lots of mis-perceptions. In other words, we often see what we want to see, not what really is.

<note: there is a boatload of research on this>

Suffice it to say all of this makes Life complicated.

It makes being yourself, while trying to understand who you really are, complicated. And it gets even more complicated by the whole “don’t be late on choices” because it means relying on past experiences and judging off of past outcomes which, unfortunately, none of which are reflective of the here & now choice.

What does this all come down to? Us. In order to survive we recognize our only friend is us and our only enemy is us. We battle against … well … us … as Life looks on and chuckles.

We simplify only to find it is complex.

We seek consistency only to realize ignoring change is actually a threat.

All that said.

I loved the line “come as you are, come as you were.” Day in and day out we change little by little. We come as we are as well as come as we were basically accumulating and deleting day by day. If you think about this, I imagine a relatively intelligent person would start questioning why you would base any choice off of some past experience.

And therein lies the answer to why Life can be such a bitch to live.

Like it or not each choice is mutually exclusive. Each choice has some expiration time <of which is rarely printed on the choice>. In addition. Each choice is influenced by two people – the friend and enemy within you.

Sound fucked up? Well. All you can do is, well, come as you are and make your choice best as you can. Ponder.

=======

“Memory is a crazy woman that hoards colored rags and throws away food.”

Austin O’Malley

===============

“You remember too much,”

my mother said to me recently. Why hold onto all that?

And I said,

“Where can I put it down?”

Anne Carson

======================

I am not sure what it is about people and the past, but … whew … the past should come up with a new name because it seems to reside in the present more than it does in the past.

Maybe we should stop referring to past regrets, memories, decisions, moments, whatevers, and simply refer to them as eternal things.

Maybe then we could just accept when they happen, in the moment, that they will be our constant companion from that day on.

Maybe then we could stop with the incredibly silly advice of “you need to let that go” or “what’s in the past is done” <as if these trite-isms will magically make the past disappear>.

I say all that because no matter how much anyone tries to convince us and coach us, and no matter how much we, personally, try to convince ourselves and coach ourselves, we cannot leave a memory, in particular, our memory behind.

Sorry. Harsh truth. We cannot really ‘put it down’ and then keep walking.

And, you know what?

That’s okay if you just frickin’ accept it rather than fight it every step of the way <investing energy every step of the way>. In fact. I could argue that if you take on this mindset, you never really leave anything behind, BUT, you actually learn how to set it aside in the appropriate moments. And, in my pea like brain, that is what matters. I honestly like my memories; even the bad ones. They make up who I am today and represent some aspects of who I was yesterday. I attain more each day and rather than discard some I have found that human memory space, unlike a thumb drive, does not have limited space. It all fits in there.

Good, bad, boring and exciting. They all fit in there.

And I like the fact that when I want to, and when it may be good and helpful to do so, I can trawl through my memory banks and think about a memory or two.

But they don’t overwhelm me nor are they constantly whispering in my ear.

I think by me accepting they are eternal they know I am not trying to kill them off so they are comfortable taking naps and long sleeps in the comfort I am not going to grab a pillow and suffocate them in their sleep.

Sure.

Sometimes they wake up and say “pay attention to me” or “well, I am awake, what are you are doing and what have you been doing while I have been sleeping?” and sometimes, just sometimes, I am glad they wake up when they do and make me pay attention to something that maybe I had stored away and forgotten. And, yeah, sometimes they wake up at inopportune moments & times and demand I pay attention to them when I would much rather prefer they would just shut up.

==========

“The past is never where you think you left it.”

Katherine Anne Porter

================

I am fairly sure you really cannot leave a memory, or the past behind. I do know for sure that if you do try and leave it, uhm, it will never stay exactly where you put it.

Huh?

Think “context.”

I may place a memory in some drawer labeled ”sad regret” only to go back at some point and find that drawer empty and open the drawer that says “empowering self-enlightenment” only to find that memory tucked in there now. Yeah. Time, context & experiences can actually move the past into different slots than where you may have left them.  I imagine in some way you are actually reinterpreting the past because of all the experiences since then.

Anyway. Here is the weird thing about ‘the past’ that maybe should make you sit & ponder a bit. The past is not some stone placed somewhere on your Life path. It actually exhibits characteristics more like a loyal pet. It will follow along sometimes slowly, sometimes fast, sometimes behind, and sometimes beside.

Look. I am not a psychologist nor am I some Life coach just an everyday schmuck who has had a shitload of experiences in Life and figured out trying to ‘leave behind’ some past memory & experience truly has a snowball’s chance in hell of working. So I figured I would try just bringing the along for the ride as I accumulate them to see how that went.

And it has worked out pretty well.

Regardless. What I do know is that your past is never where you think you have left it so you may as well bring it along. ponder.

“I am a strong person. But every once in a while I would like someone to hold my hand and tell me things are going to be OK. “

Unknown

——–

Well. We so often talk about ‘strong people’ as being these pillars of granite, solid and seamless in moments of need or challenge, unflinching in the face of whatever it is they face. But more often strength is not a solid piece of granite. Shit. Many times its not even anything solid. It may be a shield or a shell or it may be that the person has the ability to put a strong hand forward and stop what needs to be stopped. But in all these cases strength is neither a complete solid wall nor does it not have some weakness or maybe some fragile aspects in which to balance everything. 

———

“It is one thing to be brave in front of others, perhaps for fear of being branded a coward and becoming diminished in their eyes, but another entirely to be brave when there is nobody to witness your courage.

The latter is an elemental bravery, a strength of spirit and character.”

John Connolly

———-

Oddly strength is, well, a paradox <or in some sense a contradiction>. It is about setting unequivocal limits and yet having no limits. It’s about adapting, yet unwavering.

So. Let me discuss this limit thing for a moment.

Emotionally strong people do not really need constant action and excitement or even a crisis to define themselves and their lives. This suggests they naturally just put some limits on things. This is not to suggest that they don’t enjoy excitement in their lives, but they aren’t ‘doing’ junkies. This means their ‘strength’ is usually defined by some self awareness. Awareness with regard to some character type things <which are embodied in actions and behavior decisions>.

Let’s call these our ‘limits’:

–           just don’t do some things

Suffice it to say we all do things that we don’t enjoy doing, but we should never do things that we don’t want to do. There is a nuance in that, but an important nuance. The strong self aware understand that nuance and almost always manage to figure out what they need to do — not at the expense of ‘what they don’t want to do.’ This translates into that when it comes to character defining decisions there is always a line. The line isn’t about what you enjoy doing or what you like or dislike … it is about … well … character. And being able to live with yourself and look in the mirror.

–        saying “no”

Suffice it to say … if you can’t say “no,” you will get taken advantage of. I will not suggest you won’t be taken seriously, but I will suggest that if you cannot say no you will forever live on the slippery slope of credibility and trust.

Saying “no” reminds people that they cannot control you. Only you control you.

–             it’s really about plateaus … not limits

Face it. There are only plateaus, and they are not meant for you to stay there, but only resting places for someplace beyond. Please note I did not say ‘someplace higher.’

“Up” is overrated.

It is more important to move anywhere <mentally, physically, career, Life> than it is to move ‘upwards.’ I’ve always believed in pushing yourself further and taking on new challenges. I believe this because I tend to believe there is no such thing as that infamous trite cliché ‘being the best you can be.’ “Best” is a relevant thing … at least to the moment. Maybe it is better said that ‘best’ is contextual.

There is always room for growth and change and new possibilities of being the best you can be.

Anyway.

Strength is tricky. It is partially inbred as an attitude, but it is also forged thru the furnace of Life.

—–

“Sometimes you don’t realise your own strength until you come face to face with your greatest weakness”

Susan Gale

——-

And maybe that is why strength is never solid. Because strength is often about weakness. The chinks in your armor define your strength … uhm … not your theoretically solid seamless armor.

Which leads me to my final thoughts.

Strength is nothing more than doing what it takes — with character. In order to be strong we will inevitably embrace some different variations of our self. This naturally happens as we encounter knew things and new ‘weaknesses’ we never knew we had. Within those variations are some aspects of solidness, but other aspects are adaptable and resilient in their ability to morph to the situation.

And, in the end, I imagine strength in a person can be defined one way:

———

“I endure.”

E. Lockhart 

————

Ponder.

==============

I used to tell people we use research to INFORM decisions and not MAKE decisions.

Then.

I told people we use numbers to INFORM decisions and not MAKE decisions.

Then.

I told people we use data to INFORM decisions and not MAKE decisions.

Now.

I tell people we use algorithms to INFORM decisions and not MAKE decisions.

Me

===============

“An idea of working based on three pillars: science, insight and faith. Science because I’m a social scientist by training. I believe in data, robustness of information, making sure you’re on the right track. Insight because if you’re not able to draw insights from research, you’re not a strategist, just someone observing the data. And faith because you never know what’s going to work, so you always need a bit of faith to get everyone started.”

Laura Chiavone

================

I believe great companies have one common infrastructure characteristic: culture. Good companies can be grounded in systems, processes, operations, etc, however, the step up to ‘great’ demands a culture (which is always implemented by people) to elevate the ‘infrastructure aspects. To be clear. “Culture” is not some ‘thing’, or values, or some nebulous feeling, it is an emergent consequence of how people interact with each other within a business. It is not what someone does or doesn’t do, it is what happens when people do things with each other. I thought of this because Mike Walsh has a new book, The Algorithm Leader, which suggests that the most successful companies of the future will support/augment/enhance that culture infrastructure – with algorithms. Now. Before anyone defaults into thinking this translates into “empty soul, technology order taker” company, or even holocracy (ponder how polar opposites could be relevant to the algorithm topic), let me share some thoughts on how I believe the thinking suggests structural value creation lift: for business & humans. To me this will occur through a balance of stability (knowledge infrastructure), uncertainty (quests versus missions) & understanding of Antifragility (selective redundancy maximizing untidy opportunities).

Let me pose some thoughts on the relationship between algorithms and antifragility upfront.

====================

“It is optionality that makes things work & grow.” AntiFragile

Maybe algorithms shouldn’t provide answers, but options. Maybe, more importantly, we become a little less comfortable with the need for construct and more comfortable with using algorithms as dynamic application of ‘movable construct’ at the right time & place.

“The antifragility of some comes necessarily at the fragility of others. In a system the sacrifice of some units – fragile units or people – are often necessary for the well-being of other units or the whole.” AntiFragile

Maybe algorithms should evaluate tradeoffs, fragility versus antifragility & well-being factors (of units & whole).

“The crux of complex systems , those with interacting parts, is that they convey information to these component parts through stressors.” AntiFragile

Maybe algorithms should not highlight solutions, but rather stressors or what Donella Meadows called ‘leverage points.’.

“There is a category of things that we can call half invented, and taking the half invented into the invented is often the real breakthrough.” AntiFragile

Maybe algorithms shouldn’t seek new innovations but rather ‘half invented’ ideas ripe for innovation maturity.

“Meaningful progress is non-linear.” How To Lead a Quest

Algorithms should enable an organization to identify progress paths to explore and discover rather than simply meet the needs of present identified ‘paths’ of progress or solve present identified issues & vulnerabilities.

=================

Full disclosure on my business beliefs. Throughout my career I have always felt comfortable by making the less certain decisions just certain enough that someone would go “well, it seems riskier, but, if you own it, go do it.” I say all that because I believe all Future of Work discussion should be grounded on the relationship between certainty & uncertainty – for the business, the people within the business organization and people’s minds/attitudes.

Algorithm leadership.

Most people want certainty therefore they let research make decisions, use numbers to make decisions, show data to make decisions and, increasingly, will suggest algorithms make decisions.

This is just a different type of efficiency couched in efficient operations. It will be called “efficient decision making.” The problem is this efficiency is just an attempt to strip a decision of uncertainty and, well, the best, most effective; decisions always carry along some burden of uncertainty.

What made me think about this? I just finished rereading AntiFragile (Nassim Taleb) and reread Mike Walsh’s first chapter of his new book The Algorithm Leader.

The former is about figuring out how to maximize from disorder or uncertainty while the latter is not becoming too dependent upon seemingly ‘certainty.’

—

“The future of companies, regardless of size, will be shaped by algorithms.”

Mike Walsh

—

Ultimately, it will be humans who use the shapes created by algorithms to assess options, evaluate antifragile components and navigate asymmetrical uncertainty.

It within this dynamic environment in which we should note business is inherently fragile. HBR once said “business is a quivering mass of vulnerabilities.” I say that because as a pendulum swings one way it will inevitably want to swing the other way. We inherently feel the fragile pendulum swing and start seeking to build ‘un-natural’ antifragile aspects to create a sense of antifragility. Aspects like systems, process, rules, KPIs, data/dashboards and, yes, algorithms. Depending on how fragile we see, or feel, the business to be the more likely we use the created mechanisms to ‘tell us what to do.’ We must fight against those instincts.

Frankly, this is where generations DO become relevant in discussing business. Older workers, 50somethings, can be an impediment by seeing past experience as ‘certainty’ . On the other hand, some 50somethings can actually be a bridge between some certainty-type learnings and younger people who are more comfortable with disorder (but they don’t necessarily have the expertise do discern the best bridges between certainty & uncertainty).

Here is what I do know. Business people inherently abhor risk, business organizations inherently gravitate toward the ‘safest’ and numbers, research, data & algorithms look like life rafts in a risky, safe seeking business world. That said. I also know progress is rarely found without some risk and is often found on ‘not-the-safest’ path. Algorithms create a false sense of ‘right thing to do.’ any leader who leans on algorithms too much isn’t leading. Period.

Uncertainty leadership.

For this I lean in on How to Lead a Quest by Dr. Jason Fox. In times of uncertainty a business does not need business ‘heroes’ but rather people aligned on a quest and leaders who embrace the uncertainty of a complex interconnected multi-dimensional business world.

—-

“You must learn to be still in the midst of activity and to be vibrantly alive in repose.”

Indira Ghandi

—-

Contrary to popular belief I would suggest a highly successful algorithmic leader is likely a 50something who has navigated research, then data, the ‘dictating’ decisions challenge gauntlet, & who were more likely to see how seemingly unrelated disparate fragments could be coalesced into decisions and futures that the numbers/data didn’t completely support, but also did not completely discount. That was a long winded way to introduce the idea of “data decipherers”. This type of leadership invaluable to an organization more & more steeped in numbers, dashboards, data & algorithms.

Jason Fox calls this “shining a light on the path before us.” Leadership will not use algorithms for ‘squinting into the future but rather to identify the stepping stones in a sea of uncertainty. They will offer people moments of some certainty without promising a certain future nor even promising steady progress organizationally. It will be more about uncovering options, making choices to alleviate stressors, so that teams can breakthrough while others provide the organization with the redundancies to protect an organization from uncertainty vulnerabilities.

Here is what I do know. Psychologically businesses will arc toward a belief algorithms will provide an increased tidiness and symmetry to business. that is a false sense of tidiness. Business will become increasingly untidy, the paths will become increasingly complex, therefore business will become increasingly uncertain with regard to the best, and proper steps, necessary for progress. Pragmatically business will need more, and better, leadership comfortable with uncertainty despite more numbers, data and algorithms.

Antifragile leadership.

Crisis, disaster resolution is rarely about resources available, but rather people* availability.

• * ‘people availability’: this is all of physical energy, skills and mental energy combined.

Here I lean in Taleb’s AntiFragile. We tend to build redundancies incorrectly, don’t assume for disorder well & only enhance fragility in plans. We too often see AntiFragile as a “leadership concept” when in reality it is best absorbed by agile/adaptable teams.

Risk management almost always solely focuses on resources necessary to sustain, and manage, foreseen crisis. As Taleb points out the largest flaw in that is most crisis do not look similar to ones on the past (they will have similarities but still be unique). In addition. Most organizations build in redundancy safety nets as, well, a net.  Because we dislike fragility so much we start building in antifragile everywhere. We tend to think of leadership as “what if” redundancy design. Antifragile leadership should be more ‘aligning resources to meet different scenarios.” Some people would call this ‘agile.’ I would not. I would simply call this pivoting (I am old school) based on the Law of the Situation. Great businesses have always been able to pivot to meet market challenges and opportunities. This is pivoting – no more, no less.

This is where I would view using algorithms a little differently than other people. Algorithms tend to look at opportunities when I believe they could be better used to identify stress points and stressors. Most good leaders are best as problems solvers or maybe better said “removers of obstacles to opportunistic behavior.’ (that doesn’t mean they don’t optimize existing operations/situations just that where good leaders get paid the big bucks is getting moments/situations unstuck). I would also argue identifying stressors permits smarter experimenting and tinkering.

Here is what I do know. Algorithms, used properly, permit people to stop just optimizing for the present and start attempting to optimizing the future. Yes. It may mean being less efficient in the short term (sometimes), but, done well, will create a more effective long term construct.

Conclusion:

I think the smart businesses of the future will be “directed to act” by algorithms, but not managed by. The latter demands acceptance of algorithm as qualified to make us to do something behaviorally, the former demands we accept algorithms as something that ‘informs’ our doing. Somewhere in between is the decision of how much we, people, are accountable for thinking. Algorithms inherently encourage us to believe business is not best when it is random. Yet. The best businesses resist the urge to suppress randomness and permit people to be more accountable for some untidy decisions with some untidy outcomes.

All businesses will exist, in some form or fashion, grounded in algorithms. I am fairly sure that’s a given. The challenge will be to not get consumed by algorithms.

To realize algorithms do not give answers, but outline options.

To realize algorithms don’t define redundancies, but rather where and when to apply redundancy resources (therefore help to define how to create proper redundancies).

To realize algorithms don’t necessarily create innovation opportunities but rather find opportunities to ‘reinvent’ ideas.

And.

To realize algorithms will not replace people, but rather augment minds and skills OF people. Ponder.

====

“… if you look beyond the tumult of sensational headlines and well-publicized atrocities, there’s a quiet trend of improvement throughout the world.

But although it’s sometimes drowned out by the drumbeat of fear-mongering, the progress that gives rise to hope is real and ongoing.

Adam Lee

====

As we near another Christmas I don’t know if it is because I associate hope and hopefulness with Christmas or that I tend to pay attention more to the good things happening in the world (the sometimes unnoticed small steps of progress) than I do the bombastic voices of ‘everything is bad’, but despite all the noisy shitshow stuff happening, I do believe there is a quiet trend of improvement happening before our eyes.

I say that recognizing it is tough to be optimistic these days. And I don’t mean because of what is actually happening in today’s world, but rather because if you are optimistic you run the significant risk of being trampled by a herd of cynicism, pessimism and those unwilling to believe the future can be better than the past. That said. I believe the bigger challenge we face is a general reluctance to believe people can change or should be forgiven.

There is a quiet voice of positive being overwhelmed by a loud voice of ‘nothing can be good’

I mention this because I just reread an old Pope Francis Christmas homily. It was positive, hopeful, instructive and a request that we look beyond decadence and selfishness in order to raise all of human kind to a better place.

It is the kind of message you would hope a religious leader would give.

And then I made the naïve mistake of scanning the comments underneath the article <in several papers>. An overwhelming amount of comments were negative.

Either they:

<a> suggested the message was misguided <somehow some people saw it as anti-capitalism>,

<b> suggested the Pope was a hypocrite <because he represents a church with millions in assets>,

<c> the church had no basis to offer hope because of past transgressions or

<d> religion is bad and therefore what religious people say is simply fantasy <even if it is a good message>.

It is like people were seeking reason to not accept the positive message.

Let’s be clear. The Catholic Church and its history is strewn with moments of sin. And, yet, the Church has a Pope who not only accepts it, but is trying own its history. Should we judge an organization by the moments of transgression & sin <albeit they can be heinous transgressions on occasion> or by the true intent & soul of the organization and its voice for the future? That is a big question with an answer bigger than I can offer.

That said.

I find it disheartening that we cannot accept positiveness and hope without trying to burden it with cynicism or pessimism.

I find it disheartening we can’t accept heroic acts from non heroic people – when we view them in totality.

Good is good.

Hope is hope.

Heroic acts can be done by flawed people.

We shouldn’t discredit the words or the thoughts as we seek to diminish the bearers of the words & thoughts. Maybe we should seek to find the good in what someone says rather than find reasons to point out why the words are flawed or the deliverer is some insincere fraud.

This leads me to the bearers of the words & thoughts.

– Changing to do something good is being slowed by people who suggest someone cannot change.

====

“People tell you who they are, but we ignore it because we want them to be who we want them to be.”

Mad Men

====

Well. Surely doing good today doesn’t absolve you from something you did bad yesterday. And, yet, I could argue those who have made bad mistakes in the past, and recognize them as bad, are most likely the most qualified to lead today.

I scan the headlines of the papers and there are a shitload of flawed people saying a bunch of smart, positive, hopeful things.

I scan the headlines of the papers and I see article after article diminishing the people who are saying these things by pointing out past transgressions or their ‘lack of consistency’ with regard to their beliefs <so why should we believe their positive thoughts>.

Smart flawed people, who maybe had flawed ideas in the past, are often smart enough to realize they need to change or make changes.

I would like to point out that the difficulty seems to arise not in the person who has changed, but in those around the changer/doer. While the best of the best changers seek to build the new, ignoring the old, we the people, continuously fight back with the old.

Can someone actually leave the old baggage behind and move on to do better things? <a question we should all be asking ourselves in today’s world>

We seem hell bent on not letting people even try to change.

I would like to remind people of several things:

Andrew Carnegie, whose Pinkerton men shot down workers at the Homestead strike in Pittsburgh, also left the Carnegie Endowment for International Peace and an international network of public libraries.

John D Rockefeller, whose use of troops against Colorado mineworkers led to scores of deaths, including of women and children, created his foundation, so creative for young people worldwide.

Alfred Nobel, arms manufacturer and “marchand de mort extraordinaire”, set up the peace prize.

Regardless. I fully understand why some people want to hold on to the ‘better days of the past’ and nostalgically wish we could go back to many of what are perceived as ‘better ways of doing things.’

It is natural and, honestly, comforting. But I don’t understand why we far too often hold on to the ‘bad things from the past’ and pessimism/cynicism and constantly burden people who, sincerely, want to do good things, show change, and offer a better version of themselves with the intent to create a better version of the world.

Far too many people today do not see much to be upbeat about. They simply see a lot of existing problems getting worse. And because of that they are tending to gather around anyone promising a return to an imaginary past era of greatness.

Some of the best leaders today are those who were in the past, and in the past flawed, and now are new versions of themselves and do not want to return t some past but try and create a new future.

People change.

We should allow them to change.

Especially if they are one of the valuable few who see the good and hopeful and optimistic in the world. For they are the ones capable of showing us light when dark can appear to be winning. In fact, many of these people accept the quite improvements, enable the quiet improvements, and facilitate the progress that humankind deserves. Maybe we just need to stop the noise and start quietly embracing good improvement. Ponder.

—–

“People aren’t always what you want them to be.
Sometimes they disappoint you or let you down, but you have to give them a chance first.

You can’t just meet someone and expect them to be everything you’re looking for and then be angry when they’re not every hope and aspiration you projected onto them.

It’s foolish to believe that someone will be what you imagine them to be. And sometimes, when you give them a chance, they turn out to be better than you imagined.

Different, but better. “

Chloe Rattray

—–

Well. This is about expectations and how having expectations is bad <disappointing> and good <people like to strive toward expectations>.

No matter how cynical you are, or skeptical with regard to whether there is truly ‘good within all’, pretty much everyone expects everyone else to be the best version of who they can be.
The trouble is that our version of your ‘best version’ is … well … ours. Unfortunately, this “ours/you” expectation tends to be a pretty high standard for which the person we are eying at the moment has to meet.

We tend to not only expect people to be ‘like us’ in the ways we consider positive attributes, but then we also attached a wish list of expectations <based on some fairly idealistic thoughts of how people should be .. and how we see ourselves>.

Well. That brings to mind a Marilyn Manson quote:

—-

“Find out what’s really out there.

I never said to be like me, I say be like you and make a difference.

Marilyn Manson

—-

People are rarely what we expect them to be and they are rarely like us. And, frankly, we don’t want them to be like us, we want them to be like, well, themselves. But this creates the uncomfortable situation in that we then have no clue what to expect.

So what do we do? We fall back on ‘us’ <our bias & attitudes & beliefs> and build our expectations.

This is, frankly, silly if not stupid. We should focus instead on ‘different, but better.’

Me? Over the years I have become significantly better at setting aside expectations of people and permitting them to build what I should expect of them. Even then I have to constantly remind myself that people are less consistent than what I would like <to expect>.

I guess I believe people can change. I say guess because I think we are a little flippant with that thought. Flippant because I think we are more hopeful than reality suggests. Most people really don’t change that much. They may evolve as they grow, but people tend to be the people they were <just maybe a little more here and a little less there>. To be clear, evolving involves some iterative change usually driven by new experiences.

And that’s okay.

Now. There is the inconsistency factor. Inconsistency is good in this case albeit confusing to others and makes it difficult to discern ‘what to expect.’

But.

Everyone is inconsistent because Life is inherently inconsistent and therefore we make mistakes. That’s kind of the way it is. If everything was always consistent, the odds of us making as many mistakes as we do now would decrease significantly.

Unfortunately everything is not consistent <except in its inconsistency> and therefore, unfortunately, we make a shitload of mistakes.

Oh. And mistakes shape expectations as much as successes do.

Now. This means also means how you handle the mistakes matter in terms of setting expectations for people. If you own up to them, adapt, make some adjustments and move on … well … the mistakes don’t accumulate like a snowball but instead remain individual flakes you meet as you progress and are manageable in their smallness. Frankly, anything less ‘owning up’ is counterproductive, self-serving and carries a hue of non-accountability. I will also note that under the glare of circumstances ‘beyond our control’ <let’s call that Life’s shit> it is certainly aggravating, and sometimes even a little unnerving, when people don’t own up to their mistakes and we waste time & energy flailing about seeking blame.

Regardless. People aren’t always what we expect.

And, oddly, we get disappointed even if they are actually just a different version of what we said we wanted <expected> and THAT may be a better version <but we are so disappointed we didn’t see it>.

Oh. Another thing about having expectations.

There is a really nonsensical thought that is strewn throughout the World Wide Web with regard to ‘have no expectations and you live in the now” … or “have no expectations and you won’t be disappointed.”

What bullshit.

Utter nonsense.

Regardless of the fact our expectations are sometimes misguided and that we far too often judge people on some really out of whack expectations, expectations are part of Life.

They set standards.

When we expect nothing from anyone while we may save ourselves from being disappointed, it comes with a cost. With lower expectations we make less of an effort. We have convinced ourselves that fighting for things that are pretty important in life are no longer worth fighting for as a standard. And while some of our expectations are unrealistic the horizon aspect should almost always “best version of.”

Well.

That is a good expectation. And if you have it, or them, others around you tend to see them, feel them … and absorb some of the pressure to meet them.

Yes. It has been proven over & over again <research> people do better when more is expected of them. I am fairly sure this cause-effect is called the Pygmalion Effect. Study results have shown some consistently significant ‘better’ associated with this effect.

A guy named J. Sterling Livingston is the one who wrote in 1969 about the Pygmalion Effect <named after the mythical sculptor who carves a statue of a woman that is brought to life>.

His title also pays homage to George Bernard Shaw, whose play Pygmalion explores the notion that the way one person treats another can, for better or worse, be transforming.

The influence of one person’s expectations on another’s behavior isn’t a recent discovery. More than half a century ago, Albert Moll concluded from clinical experience that subjects behaved as they believed they were expected to – “the prophecy causes its own fulfillment”. Livingston stated that creating these positive expectations is remarkably difficult, but I would argue setting ANY expectations is difficult, but, we should do so.

Expectations challenge the status quo; even if the status quo is good & right.

That’s okay too. Affirmation is often as powerful as change. Accepting the status quo and not making any effort to push ourselves and those we care about to become better is almost like giving up hope for anything better.

Now. Expectations must always pass the test of reality before they can be translated into any real outcomes. Expectations must have more gravitas than the fluffy power of positive thinking or some generalized confidence that ‘it can & will happen.’ People are not motivated to reach for unattainable shit — they need to have some sense of realistic and achievable. Suffice it to say encouraging one to strive for unattainable goals is simply encouraging the eventuality of ‘give up trying’ and ‘settling for results that are lower than they are capable of achieving’.

Regardless. We need to and should have some pretty high expectations of people. All people. And while I know it seems counter intuitive to suggest that we should idealize what people can be, okay, some people, with regard to expectations because it would most likely means a shitload of disappointment.

But, I remain steadfast in believing we SHOULD have expectations and we SHOULD set the standards high.

Research shows that while we will be disappointed initially the people themselves will be more likely to step up to meet some of the idealized expectations.

Our expectations can drive ‘better.’

The cost? We bear the cost in that we get disappointed. Shit. I will pay that price. It would be selfish to think otherwise.

People will disappoint us with regard to our own expectations.

People will more often surprise us if we are open to a different better version of our expectations.

But all of that is kind of irrelevant. It doesn’t matter how you feel … get over it … it is the objective that matters. Steven Covey said it the best:

===

“Treat a man as he is and he will remain as he is.

Treat a man as he can and should be and he will become as he can and should be.”

Stephen R. Covey

===

Yes. It is foolish to believe someone will be as you imagine they will be.

But go ahead.

Have expectations.

Be prepared to be disappointed and, more often, surprised by something different and better. Ponder.

=============

“It is always important to know when something has reached its end.  Closing circles, shutting doors, finishing chapters, it doesn’t matter what we call it; what matters is to leave in the past those moments in life that are over.”

Paulo Coelho

===============

“When you start to suck, stop.”

Kristen Hersh

=============

So. This is mostly about business <although, I imagine, some aspects bleed into Life>.

In business we create false endings all the time. And I mean ALL the time. Milestones, quarterly objectives, standards, etc. We do this not just because people have a tendency to work better aiming at something but also because we suck at knowing when something has naturally reached its end.

Now. I have written about stopping, or closing down, when you start sucking and how difficult that is.

Back in 2012 I said “sucking is like quicksand.  The harder you work to stop sucking the further you get sucked down into suckedness.”   A fun idea to write about, but that is different than recognizing an ‘end.’ That is simply not recognizing you have given all you can and it is all downhill from there <diminishing returns>. I have written about ‘periods’, the stop punctuation, and the art of knowing when to stop. A fun idea to write about but that is different than recognizing an ‘end’ … that is simply about not recognizing when you should shut up.

This post is about knowing, and I mean really knowing. when something has reached its end. Knowing that it is time to close, close up … and move on.

Uhm. This is hard. Really hard.

And, speaking for myself and how I think philosophically, I know I make it even harder. I once wrote about running through the end of project, I called it “riding to the buzzer.” Riding through things you are working on makes it a little more difficult to recognize whether you ran through a milestone or through its natural end. I say that because here is where a natural end truly becomes sneaky. 99% of the time it doesn’t appear as some brick wall or solid stop.

Sure. ‘The end’ most likely does have a stop sign around if you pay attention. More often than not any sign there is, is most likely covered up by some overgrown bushes which have never been trimmed. It seems a little strange because one would think we business people would be better at seeing ends and when to close up on something and move on. I mean, what the hell, business is strewn with milestones, objectives, deadlines and a slew of ‘people created’ ending points. Yet, most business people suck at the really important ability to know when something has reached its end.

We are not particularly good at it with regard to a company <uhm … companies actually do have life spans>.

We are not particularly good at it with regard to employee initiatives <once in place we have a nasty habit of thinking it should be an ongoing ‘organizational culture tool’ which enables consistent behavior>.

We are not particularly good at it with regard to existing products & services <what happens when there is actually something better to be offered?>.

We are not particularly good at it with regard to sales objectives <what happens when our stated audience is … uh oh … sated?>.

In fact. What we are particularly good at is getting whatever it is that we want done into a “doing” mode and then developing a whole slew of ways to nudge it down the road. I imagine if I stick with that metaphor I could suggest we suck at not seeing any stop signs because we are too focused on nudging and tweaking the engine and replacing shoes so people can keep walking down that road. But ‘being over’?

Whew. We hold on way beyond the sell date. Everyone does <me included>. It is natural.

=========== 

Letting go. Everyone talks about it like it’s the easiest thing. Unfurl your fingers one by one until your hand is open. But my hand has been clenched into a fist for three years now; it’s frozen shut.

All of me is frozen shut. And about to shut down completely.

Gayle Forman 

================

It is natural because of the dreaded “what’s next?”

Yeah. In order to acknowledge an end, to close up shop and move on, you have to know what’s next. And not only that … you kind of have to already have a plan in place or at least a road to bus everyone over to where they can get off and start walking. Maybe that is where we business folk suck the most. It’s not that we don’t know when to stop we just don’t know how to start again. Start anew.

About the only time we are actually good at it is within a ‘forced end.’ As in … we have no choice.

As I typed that I thought about, well, a different kind of business — the business of having a band and the arrival of the Foo Fighters after the death of Kurt Cobain:

============

“There were people that really resented me for starting this band. ‘How dare you start another band?’   They asked me ‘Why did you decide to carry on and make music that sounds like Nirvana?’ and I said well, wait a minute – like, loud rock guitars, and melodies, and cymbals crashing and big-ass drums?

‘Cause that’s what I do. What do you want me to do? Make a reggae record?”

Dave Grohl

<Foo Fighters>

============

When viewing the music industry and bands and individual artist you can find a lot of examples of forced ‘doing what needs to be done and moving on’ as well as ‘well, it is time to move on’ type endings <we business people should think about that a little>. When forced, talented business people do what needs to be done.

Unfortunately most of business doesn’t really create this kind of ‘forced decision.’ Most times we simply try and squeeze whatever we can out of whatever we have. And we squeeze until there is nothing left <way beyond the ‘end’>.

Ok. What to do. This is solvable and relatively easy in the scheme of things.

It is a version of ‘planned obsoletion’ <which I have always been a HUGE fan of in business>, but your senior management team needs to sit down on occasion and not do ‘blue sky thinking’, but hunker down like a military plan of action and say “we won this ground and what ground do we attack next.” This includes an attitude which says we will aggressively pursue that plan <so it is not just a plan but a plan of action>.

Far too often we look at the ground we have won and seek to consolidate it and, well, consolidate it. Squeeze and squeeze and squeeze. And, on occasion, we fool ourselves into thinking we are truly exploring ‘what’s next’ by saying ‘let’s take that hill just outside of the area we currently occupy.’ We make it sound like some massive effort that will refresh us. Instead we are investing significant resources on a less than significant objective. I am certainly not suggesting that incrementalism does not have a role in business strategy but rather we far too often use incrementalism to ignore the stop sign we just walked past. I am not a big SWOT analysis guy nor am I a big ‘white space’ business guy. I am more a pragmatic “this is who I am and this is what I am good at and I don’t care who I may compete against or what they may be currently doing I believe ‘these x’ people will like what I have to offer and I am going to go get it” business guy.

In a growth situation <which, by the way, I tend to believe any healthy organization should always be in> you should be seeking to grow. To expand. To think of ‘saturation’ as a swear word. To always be thinking about how to shake-the-etch-a-sketch so that stagnancy <in sales, attitude, behavior, thinking> never sets in.

To be clear. Sure. I believe you should always talk with your innovations/new product pipeline people because they may have some new widget up their sleeve you can go and expand your business with but, more often, you will be successful by looking at what you have now and finding new ground to attack with that. I have found your new widgets just have a tendency to cement the ground you have already won more often than not. Keeping with the military analogy I often tell businesses to think of their business modeling with an ‘occupation force’ team with a separate “attacking army” team mindset. Especially if you are in a growing category you almost have to have a “win this ground and move on” attitude or you can get stuck in a grind-it-out business war.

Regardless. It is important to know when something has reached an end. If only because it permits us business folk to close it off, leave it behind, not invest more energy squeezing something that has really ended <even though we do not want to admit it> and move on to the next chapter of our business life.

============

“Do not fear to lose what needs to be lost.”

Sue Monk Kidd

==============

“Better to write for yourself and have no public, than to write for the public and have no self.”

Cyril Connolly

======================

So.

If you write, your biggest desire is to be read.

If you write, your biggest fear is to be read.

You want to write things that matter, but to do so you have to not only take a distinct stand but you also have to inject some of your own distinctness. While you feel best when you put things down on paper that meet that criteria, it is this that which leads to your biggest fear — it will be read. Because that is judgement time.

Writing is wandering the ragged diagonal between duty and desire.

Regardless.

I guess in some way we, who write, want people to be pleased, and to pay attention. You wouldn’t be human to not want this in some form or fashion.

That said. Primarily, maybe what is most important is, as long as you write for yourself and can be pleased by what you write and say you have spoken your mind, well, you are ahead of the game.

Secondarily, if at some point you entertain someone else and happen to stumble across the truth to share and someone sees it, well, consider yourself lucky — it was a good day.

I’ve written over 2500 pieces. I’d be lying if I didn’t say not every day was a good day. That said. The good days are really really good. And that’s why you write.