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“On s’engage et puis … on voit.”
“First engage in a serious battle and then see what happens.”
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Napoleon
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“Understanding why was more interesting than understanding who.
The story of why things are the way they are is heartbreakingly beautiful.”
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Keegan Allen
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“The fire which enlightens is the fire which consumes.”
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Henri-Frederic Amiel
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Well.
I almost called this “existing answers versus new answers.” If you think about it, curiosity is a multidimensional “thing.” I do know Curiosity is possibly the most important characteristic of anyone who is good at what they do <in Life & in business>. But “good” comes in a variety of shapes & sizes and sometimes those shapes & sizes are crafted by one thing: “do we care more about the question or the answers?”
What I mean by that is finding truth, or the best answers, is very rarely a linear process. Therefore the question & answer sequencing to that truth is not linear. Oops. I tend to believe most people use question & answer in a “that begets that” way.
I would argue that is a reflection of believing the answer is more important than the question. And when you do that all that means is if you get the first question right <and a shitload of us do not> the truth is arrived at like in a sequence of dominos. That’s not the way logic works <although we like to discuss logic that way>.
Discovering creative outcomes & ideas <i.e., answers to questions> typically comes down to attempting to maintain perspective and looking at things differently <which typically doesn’t translate into ‘methodically’>.
I would note here that “mental models” are not “mental methods.”
Models are not just ways of thinking about things but, as a generalization, you think with a curiosity in an inevitable change in thinking. This all gets embodied in a process of information, education, dialogue, and ultimately, the insights generated from the process which will drive the choices.
Which leads me to ‘asking questions’ <because the only way you can gain insights is by actually asking questions>.
I don’t know why but it seems like there is a growing fear to ask questions these days –especially by leaders. I have a number of theories why it’s happening but let’s just accept it is happening. I say that because not asking questions leads to, well, worry <or the verb: ‘worrying’>.
In the short term, absent of question/answer work,, worrying makes your brain feel a little better — at least you’re doing something about your problems. The mind is only happy when it’s working. So it worries <useless energy> or it asks questions. Even the latter is tricky because neuroscience suggests you will be happier even if you don’t find an answer. Doesn’t matter. You don’t have to find anything. It’s the searching that counts and all the scraps of potential answers you pick up along the way.
So why not ask it to work on the right things? Worrying over shit is wasted energy ayt least questions/answers has the possibility of energy used well.
This permits me to talk about searching. Because how you search for answers <the questioning> will impact how well, or how much you suck, at how you view the answer <and ultimately the decision I imagine>. Yeah. How you view the decision is actually more important than discussing the decision itself.
We don’t discuss this insight-to-decision relationship enough. Because of that we sometimes ignore how we gather information, assess information, discern information and use the right information to ultimately make a decision. This is relevant to ‘not asking questions’ because if you don’t ask questions you will inevitably lean in on past experience <which is, in this context, existing ‘answers’ you may have to offer>. I will not invest a lot of energy on this because it’s obvious that leaning in solely on past experience is not only fraught with peril, but just plain stupid. Gathering information from one source is always dangerous it just becomes increasing dangerous if your past experience is the sole source.
Regardless. My last point.
Suffice it to say, the best question/answer leaders almost slowdown in gathering information, and ask questions, to speed up <in the decision and its effectiveness>.
Maybe we don’t talk about this because if we did … and described it that way … it sounds … uhm … slow.
Questioning.
Listening .
Responding.
(repeat as needed)
Yeah. It can be slow. It can also be fast. I would argue it should take as long as it should take and no longer. I would also argue that while the past can play a role it will also not be likely to provide “the” answer. It can inform but will not be the answer.
In the end. What I would argue is that:
- Without questions you gain no new learning
- Bad questions lead to wasted energy, bad answers & more fear (it’s a doom loop)
- Questioning & gaining answers has no speed control. it moves at whatever pace is necessary, neither fast nor slow. Directing speed seems silly.
- Recognizing mental models can help limit bias
- Embracing mental models can help unlimited thinking, questions and, inevitably, answers.
- If you thrive on destinations, you will never be happy with questions and answers lifestyle. Each answer begets a new question, therefore, true question & answer is on a never ending infinite loop.
- A mind likes to work. If you do not fill it with questions and answers it will worry at anything, even nonsensical things, like a bored dog with a bone.
We all need new answers all the time. The only way to get a new answer is to ask questions and learn. In other words, be curious.

















Let me explain. Business, more often than not, is about assessing the correct proportional value of a topic, fact or idea and assigning the correct proportional response to that value.
Nothing in what I just shared in that last paragraph is easy. Particularly in today’s business world.

I thought it was well written and captured the essence of the Proust quote. Developing new eyes isn’t just what you can see, but it is the ‘connection to the organic and the silent life of things.”



Solving business challenges can be complicated, but business itself is complex (& always has been). Business people cannot afford to confuse complicated and complex. Now. What technology did is accelerate the complexity. The business atoms were placed into a supercollider. In fact, it accelerated business dynamics beyond the structure of a hierarchy or even centralized “buck stops somewhere” managers. That said. I think we confuse speed and acceleration all the time to the detriment of organizational design and behavior. Organizational design almost seems to inherently have a desire to decelerate to permit some sense of “its okay, you can feel comfortable with the speed of business” where I think we would be better off addressing the larger issue Toffler outlined: overstimulation. Acceleration tests our attention, cognitive skills and ability to discern what is important and what is not – which is actually a ‘speed’ versus velocity discussion. The article, by suggesting the basic business world is the same, ignores that, in a grander context, it is not. In fact, the article is incredibly misguided because it would appear to encourage insular cocooning rather than suggesting the challenge is to fully engage & manage overstimulation. I am not suggesting acceleration & overstimulation is not an issue, but I will suggest it is a reality and hierarchies (centralizing overstimulation) is not the way to increase the likelihood of business success. If I were to choose one aspect I wish organizational psychology would address, this is it.
past it was arranging lego blocks, now it is arranging molecules. Toffler discussed this in a variety of ways, but the most interesting was “porous organizations” in which teams assembled, and reassembled, in order to meet specific challenges. He outlined this in 1970. Nowhere in that concept did he discuss no bosses, but he did suggest in 1990 (Powershift) that the biggest challenge to this idea would be power. The new business normal faces two dynamics: power & interconnectedness. Needless to say, they are connected.
Businesses inherently love tidiness and hate untidiness. They associate predictability & certainty with being tidy and inefficiency & failures/mistakes with untidiness. Unfortunately, for business, mediocrity (or even slippery slope to irrelevance) resides in tidiness and spectacular success resides in untidiness.
Unfettered freedom CAN lead to chaos. So we come up with a number of behavioral & motivational tricks to attach to versions & steps to implement aspects of distributed leadership mostly because we ignore what we know about individual behavior and we have a healthy skepticism toward managers & management in general.
how technology would widen the cracks in what we already knew – hierarchies were standardization models and people, and business, tend to thrive when non standardized. All that said. “No Boss, No Thanks” is tripe. Business drivel. Stowe Boyd called it “


The bottom line? We are reluctant to accept things that cannot be defined or explained. We hate “it just is what it is” things.